Table of Contents:
Executive Summary 3
Background 3
Industry Trends and Projections
Problem Definition 6
Requirements Definition 8
Project Goals and Objectives
Project Assumptions
Current Configuration of Network
Identification of Business Issues and Requirements
Budget Requirements
Network Design 11
Alternative Approaches
Customer Ownership
Outsourcing and the Cloud
Comparison of Alternatives
Cost differences
Workflow differences
Reliability
Maintenance
Performance
Findings, Conclusions, and Recommendations 16
Implementation Plan 17
Project Plan
Milestones
Implementation Plan
Training
Follow-up
Appendices 19
Appendix A
Appendix B
Appendix C
Appendix D
Appendix E
Appendix F
References 27
Executive Summary:
Travel Agency Incorporated, (TAI), has reached a pivotal point in the travel industry and is at a stage for which changing business model operations is critical and may determine their very survival. Make no mistake TAI is at a crossroad. It is crucial that TAI reduce costs and employee turnover, eliminate network congestion, and develop a presence for online bookings. It is also imperative that TAI’s reputation and business model of providing complete and very personal service while building and maintaining excellent relationships with their customers cannot be affected during or after the transition to this new operations model. In response to TAI’s RFP, our firm has taken into consideration all the information relevant to the factors in the industry and the methods and procedures outlined therein. In the pages and appendices that follow we have provided documentation of existing networks, workflows, and data detail required to make an informed
