Carol R. Blaine
Kent State University

Mission / Purpose

The Salem Campus of Kent State University recognizes the dignity and worth of all human beings, believes post-secondary education should be available to all who can benefit from it, and accepts responsibility for offering educational programs and supportive services responsive to the needs of its community. Consistent with this responsibility, the mission of the Insurance Studies degree program is to prepare individuals for productive and progressively successful employment in the insurance industry, one of the Ohio's top employers at nearly 200,000 jobs statewide.
Goals and Student Learning Outcomes/Objectives, with Any Associations and Related Measures, Targets, Findings, and Action Plans

G 1:Prepare Individuals for Career Success in Insurance Industry
Prepare traditional and non-traditional students to enter the insurance business world with:

• the knowledge and understanding gained through a broad-based liberal arts education, • the specific knowledge and skill sets associated with a thorough understanding of risk management and insurance, and • true respect for the role these disciplines play within our economic system.

SLO 1:Achieve Liberal Arts, Risk Management and Insurance Comprehension
Both in terms of liberal arts competencies, such as writing, mathematics, science, and communication, and business-specific knowledge, such as management, finance and operations, ensure program graduates can demonstrate in-depth comprehension of, and exhibit their ability to successfully apply that comprehension to, risk management in general and to both personal and commercial insurance disciplines specifically. These disciplines include, but are not limited to, underwriting, rate making, compliance, claims, marketing and distribution. Achieve this outcome in part by offering the full degree program through both seated and distance learning delivery mechanisms with no meaningful differences in student success between the two.

Relevant Associations:

General Education/Core Curriculum Associations: 1 Critical thinking and problem solving skills 2 Written and oral communication 5 Information literacy competencies 6 Civic responsibility 9 Integrate major with liberal education 10 Quantitative reasoning skills

Institutional Priority Associations: 1.2 Enhance Academic Excellence and Innovation 2.1 Helping Students Learn 2.5 Leading and Communicating

Strategic Plan Associations: Office of the President 1.5.1 Expand experiential education opportunities (Academic Affairs) 1.5.3 Enhance student learning and success through quality programs and services (Enrollment Management and Student Affairs) 2.1.2 Encourage the development of new, high impact, academic programs (Academic Affairs) 2.3.1 Shepherd all students toward degree completion on all campuses (Academic Affairs) 2.7.1 Expand non-traditional ways of earning degrees/certificates (Academic Affairs) 2.7.2 Promote distance learning benefits, opportunities and successes (University Relations) Provost & Academic Affairs 2.1 Create strategic academic investments, beginning with public health 2.3 Integrated eight-campus system

Related Measures:

M 1:Graduation Survey

Administer exit surveys of graduating seniors at the end of each semester Analyze collected data in detail at the end of each spring semester Report the results to the Insurance Studies faculty program as well as the University for AQIP reporting Utilize these results to: inform the faculty, academic program director for applied business technologies, campus dean, college dean and the Insurance Studies Advisory Board, and guide curriculum revisions so as to achieve Outcomes and Program Goals

Source of Evidence: Exit interviews with grads/program completers

Target:

• No less than 3% of graduates surveyed respond to the survey within the allotted time period

• Of graduates responding to the survey, no less than 85% are Satisfied or Very Satisfied on a Five Point Scale (1=Very Dissatisfied, 2=Somewhat Dissatisfied, 3=Neither Satisfied nor Dissatisfied, 4=Satisfied, 5=Very Satisfied) • Survey nformation is utilized to modify courses, the practicum or other elements of the program as necessary to enhance future evaluations. M 2:Alumni Survey

Survey Insurance Studies Degree Program alumni no less than bi-annually. In addition to other selected data elements, collect information regarding the alumnus's ability to secure employment at an income greater than minimum wage within the state of Ohio

Utilize the results to inform the faculty, academic program director for applied business technologies, campus dean, college dean and the Insurance Studies Advisory Board, and guide curriculum revisions so as to achieve established outcomes and goals.

Source of Evidence: Alumni survey or tracking of alumni achievements

Target: No less than 3% of alumni surveyed respond to the survey within the allotted time period. Per survey results, at least 80% of alumni are employed in the insurance industry, or in an industry that supports the insurance industry, within 18 months of graduation. Of alumni responding to the survey, no less than 85% are Satisfied or Very Satisfied on a Five Point Scale (1=Very Dissatisfied, 2=Somewhat Dissatisfied, 3=Neither Satisfied nor Dissatisfied, 4=Satisfied, 5=Very Satisfied) Among other data elements collected, the survey will ascertain alumnus' satisfaction level with their academic preparation for the career of choice Survey information is utilized to modify the program as necessary to enhance future evaluations.

M 4:Mastery of Program Learning Outcomes

Students' academic performance in the Insurance Studies senior-level courses will be used to assess mastery of the program's learning outcomes. Course evaluations will be completed by senior-level course participants students at the end of each semester during which such a course is offered. Collected assessment data will be analyzed in detail at the end of the spring semester, reported to the faculty of the Insurance Studies program and the university for AQIP reporting. Results will be utilized to identify and implement course or program improvements in support of enhanced future assessments and evaluations.

Source of Evidence: Written assignment(s), usually scored by a rubric

Target: At least 90% of students will, on average, achieve at least a "B", or 3.0, on the degree program's senior-level courses. (Note: the program's overall minimum GPA is 2.0.)

Related Action Plans (by Established cycle, then alpha):

Complete Program Curriculum Complete the seven insurance-specific distance learning courses which, together with existing Kent Core and business management and related technologies coursework, make up the BS in Insurance Studies.

Established in Cycle: 2012-2013 Implementation Status: In-Progress Priority: High

Relationships (Measure | Outcome/Objective): Measure: Mastery of Program Learning Outcomes | Outcome/Objective: Achieve Liberal Arts, Risk Management and Insurance Comprehension

Implementation Description: 1. Complete INS29000 by the end of Summer 2012. DONE 2. Complete INS39000 and INS39001 by the end of Spring 2013. IN PROGRESS 3. Complete INS49000 and INS49001 by the end of Summer 2013. 4. Complete INS49002 and the Insurance Practicum by the end of Fall 2013. Projected Completion Date: 12/20/2013 Responsible Person/Group: Carol Blaine and Kent-Campus based DL Instructional Designer Additional Resources Requested: Celeste Oprean, Rachel Esterly

M 5:Practicum Evaluation

Survey employers after practicums to ascertain students' expected and actual readiness for employment in the insurance industry. Upon practicum completion, ask employers to rate student's employability in their or others' organizations based on observed performance. Utilize this information to modify courses, the practicum or other elements of the program as necessary to enhance future evaluations.

Source of Evidence: Field work, internship, or teaching evaluation Target: • 85% of employers indicate they are Satisfied or Very Satisfied with their intern(s)' level of insurance knowledge and capabilities on a five point scale. (1=Very Dissatisfied, 2=Somewhat Dissatisfied, 3=Neither Satisfied nor Dissatisfied, 4=Satisfied, 5=Very Satisfied) • Employers indicate at least 85% of their interns are Likely or Highly Likely to be employable upon graduation based on internship performance. (1=Very Unlikely, 2=Somewhat Unlikely, 3=Neither Likely nor Unlikely, 4=Likely, 5=Very Likely)

SLO 2:Address Key Insurance Industry Challenges Graduate students who demonstrate the ability to identify, critically assess, and actively participate in addressing key challenges facing the insurance industry. These challenges might be legal, ethical, social or of another nature.

Relevant Associations:

General Education/Core Curriculum Associations: 1 Critical thinking and problem solving skills 2 Written and oral communication 3 Creativity 6 Civic responsibility 8 Ethical implications 10 Quantitative reasoning skills

Institutional Priority Associations: 1.1 Ensuring Student Success 2.1 Helping Students Learn 2.3 Understanding Needs 2.5 Leading and Communicating 2.9 Collaborative Relationships

Strategic Plan Associations: Office of the President 2.7.2 Promote distance learning benefits, opportunities and successes (University Relations) 4.2.5 Position Kent State University as a valued and admired partner (University Relations) 4.4.5 Promote student identity as Kent State alumni from freshman to career (University Relations; Enrollment Management and Student Affairs; Intercollegiate Athletics)

Related Measures:

M 6:Employer Survey Within 24 months of graduation, survey insurance industry or industry-related employers of program graduates who have at least 12 months of service with that employer to determine the employer's satisfaction with the graduate's preparation for their position.

Source of Evidence: Employer survey, incl. perceptions of the program Target: • 85% of employers indicate they are Satisfied or Very Satisfied with their employee's level of insurance knowledge and capabilities on a five point scale. (1=Very Dissatisfied, 2=Somewhat Dissatisfied, 3=Neither Satisfied nor Dissatisfied, 4=Satisfied, 5=Very Satisfied) • At least 85% of employers indicate their employee is Likely or Highly Likely to be employed by their company for the next two years in a position equal to or above that held at the time of the survey. (1=Very Unlikely, 2=Somewhat Unlikely, 3=Neither Likely nor Unlikely, 4=Likely, 5=Very Likely)

Related Action Plans (by Established cycle, then alpha):

Prior Learning Credits Establish the required processes to grant insurance studies degree credits for prior learning. Consider a two-phase approach as follows: 1. Recognize ACE credit hours for insurance certifications granted by The Institutes. 2. Create and implement a portfolio submission and review process, either in collaboration with or independently from such a process created for other regional college disciplines.

Established in Cycle: 2012-2013 Implementation Status: In-Progress Priority: Medium

Relationships (Measure | Outcome/Objective): Measure: Advisory Board | Outcome/Objective: Attracting and Retaining Ohio's Best and Brightest Measure: Employer Survey | Outcome/Objective: Address Key Insurance Industry Challenges

Implementation Description: 1. Pursue ACE credits. 2. Determine if collaborative portfolio process timeline will meet the needs of INS. 3. Proceed independently or collaboratively as determined by the decision reached in 2. above. Projected Completion Date: 08/01/2013 Responsible Person/Group: Carol Blaine, Celeste Oprean, Tim McFadden, Wanda Thomas Additional Resources Requested: TBD

SLO 3:Working Successfully in Team and Other Environments Provide the insurance industry with individuals who demonstrate the ability to succeed in a variety of work environments including those which embrace teamwork.

Relevant Associations:

General Education/Core Curriculum Associations: 4 Life-long learner

Institutional Priority Associations: 1.1 Ensuring Student Success 2.1 Helping Students Learn 2.3 Understanding Needs 2.9 Collaborative Relationships

Strategic Plan Associations: Office of the President 1.5.3 Enhance student learning and success through quality programs and services (Enrollment Management and Student Affairs) 2.6.1 Focus on student learning outcomes (Academic Affairs) 2.7.2 Promote distance learning benefits, opportunities and successes (University Relations) Provost & Academic Affairs 1.1 Embed four pillars of a 21st century KSU graduate 2.5 Increased quality and diversity of the student body 2.6 Creating new learning paradigms

Related Measures:

M 5:Practicum Evaluation

Survey employers after practicums to ascertain students' expected and actual readiness for employment in the insurance industry. Upon practicum completion, ask employers to rate student's employability in their or others' organizations based on observed performance. Utilize this information to modify courses, the practicum or other elements of the program as necessary to enhance future evaluations.

Source of Evidence: Field work, internship, or teaching evaluation Target:

▪ 85% of employers indicate they are Satisfied or Very Satisfied with their intern(s)' ability to navigate their specific workplace on a five point scale. (1=Very Dissatisfied, 2=Somewhat Dissatisfied, 3=Neither Satisfied nor Dissatisfied, 4=Satisfied, 5=Very Satisfied)

▪ Employers indicate at least 85% of their interns are Likely or Highly Likely to be employable upon graduation based on internship performance. (1=Very Unlikely, 2=Somewhat Unlikely, 3=Neither Likely nor Unlikely, 4=Likely, 5=Very Likely)

G 2:Address Growing Insurance Industry Talent Gap
Assist the Ohio insurance industry in its efforts to address its growing talent gap by providing a state-wide Bachelor's of Science in Insurance Studies degree that can be earned 100% on-line.

The Ohio Department of Development estimates 17,000 additional professionals will be needed in the insurance industry by 2016. Additionally, up to 25% of the industry's employees will retire by 2020 leaving the industry desperately short of trained talent. This could have national implications given Ohio's position as the fifth largest state in terms of insurance industry jobs.

SLO 1:Achieve Liberal Arts, Risk Management and Insurance Comprehension Both in terms of liberal arts competencies, such as writing, mathematics, science, and communication, and business-specific knowledge, such as management, finance and operations, ensure program graduates can demonstrate in-depth comprehension of, and exhibit their ability to successfully apply that comprehension to, risk management in general and to both personal and commercial insurance disciplines specifically. These disciplines include, but are not limited to, underwriting, rate making, compliance, claims, marketing and distribution. Achieve this outcome in part by offering the full degree program through both seated and distance learning delivery mechanisms with no meaningful differences in student success between the two.

Relevant Associations:

General Education/Core Curriculum Associations: 1 Critical thinking and problem solving skills 2 Written and oral communication 5 Information literacy competencies 6 Civic responsibility 9 Integrate major with liberal education 10 Quantitative reasoning skills

Institutional Priority Associations: 1.2 Enhance Academic Excellence and Innovation 2.1 Helping Students Learn 2.5 Leading and Communicating

Strategic Plan Associations: Office of the President 1.5.1 Expand experiential education opportunities (Academic Affairs) 1.5.3 Enhance student learning and success through quality programs and services (Enrollment Management and Student Affairs) 2.1.2 Encourage the development of new, high impact, academic programs (Academic Affairs) 2.3.1 Shepherd all students toward degree completion on all campuses (Academic Affairs) 2.7.1 Expand non-traditional ways of earning degrees/certificates (Academic Affairs) 2.7.2 Promote distance learning benefits, opportunities and successes (University Relations) Provost & Academic Affairs 2.1 Create strategic academic investments, beginning with public health 2.3 Integrated eight-campus system

Related Measures:

M 1:Graduation Survey

Administer exit surveys of graduating seniors at the end of each semester Analyze collected data in detail at the end of each spring semester Report the results to the Insurance Studies faculty program as well as the University for AQIP reporting Utilize these results to: inform the faculty, academic program director for applied business technologies, campus dean, college dean and the Insurance Studies Advisory Board, and guide curriculum revisions so as to achieve Outcomes and Program Goals

Source of Evidence: Exit interviews with grads/program completers

Target:

• No less than 3% of graduates surveyed respond to the survey within the allotted time period • Of graduates responding to the survey, no less than 85% are Satisfied or Very Satisfied on a Five Point Scale (1=Very Dissatisfied, 2=Somewhat Dissatisfied, 3=Neither Satisfied nor Dissatisfied, 4=Satisfied, 5=Very Satisfied)

• Survey nformation is utilized to modify courses, the practicum or other elements of the program as necessary to enhance future evaluations.

M 2:Alumni Survey

Survey Insurance Studies Degree Program alumni no less than bi-annually. In addition to other selected data elements, collect information regarding the alumnus's ability to secure employment at an income greater than minimum wage within the state of Ohio

Utilize the results to: inform the faculty, academic program director for applied business technologies, campus dean, college dean and the Insurance Studies Advisory Board, and guide curriculum revisions so as to achieve established outcomes and goals.

Source of Evidence: Alumni survey or tracking of alumni achievements

Target:

• No less than 3% of alumni surveyed respond to the survey within the allotted time period. • Per survey results, at least 80% of alumni are employed in the insurance industry, or in an industry that supports the insurance industry, within 18 months of graduation. • Of alumni responding to the survey, no less than 85% are Satisfied or Very Satisfied on a Five Point Scale (1=Very Dissatisfied, 2=Somewhat Dissatisfied, 3=Neither Satisfied nor Dissatisfied, 4=Satisfied, 5=Very Satisfied) • Among other data elements collected, the survey will ascertain alumnus' satisfaction level with their academic preparation for the career of choice • Survey information is utilized to modify the program as necessary to enhance future evaluations.

M 4:Mastery of Program Learning Outcomes

Students' academic performance in the Insurance Studies senior-level courses will be used to assess mastery of the program's learning outcomes. Course evaluations will be completed by senior-level course participants students at the end of each semester during which such a course is offered. Collected assessment data will be analyzed in detail at the end of the spring semester, reported to the faculty of the Insurance Studies program and the university for AQIP reporting. Results will be utilized to identify and implement course or program improvements in support of enhanced future assessments and evaluations.

Source of Evidence: Written assignment(s), usually scored by a rubric

Target: At least 90% of students will, on average, achieve at least a "B", or 3.0, on the degree program's senior-level courses. (Note: the program's overall minimum GPA is 2.0.)

Related Action Plans (by Established cycle, then alpha):

Complete Program Curriculum Complete the seven insurance-specific distance learning courses which, together with existing Kent Core and business management and related technologies coursework, make up the BS in Insurance Studies.

Established in Cycle: 2012-2013 Implementation Status: In-Progress Priority: High

Relationships (Measure | Outcome/Objective): Measure: Mastery of Program Learning Outcomes | Outcome/Objective: Achieve Liberal Arts, Risk Management and Insurance Comprehension

Implementation Description: 1. Complete INS29000 by the end of Summer 2012. DONE 2. Complete INS39000 and INS39001 by the end of Spring 2013. IN PROGRESS 3. Complete INS49000 and INS49001 by the end of Summer 2013. 4. Complete INS49002 and the Insurance Practicum by the end of Fall 2013. Projected Completion Date: 12/20/2013 Responsible Person/Group: Carol Blaine and Kent-Campus based DL Instructional Designer Additional Resources Requested: Celeste Oprean, Rachel Esterly

M 5:Practicum Evaluation

Survey employers after practicums to ascertain students' expected and actual readiness for employment in the insurance industry. Upon practicum completion, ask employers to rate student's employability in their or others' organizations based on observed performance. Utilize this information to modify courses, the practicum or other elements of the program as necessary to enhance future evaluations.

Source of Evidence: Field work, internship, or teaching evaluation

Target:

• 85% of employers indicate they are Satisfied or Very Satisfied with their intern(s)' level of insurance knowledge and capabilities on a five point scale. (1=Very Dissatisfied, 2=Somewhat Dissatisfied, 3=Neither Satisfied nor Dissatisfied, 4=Satisfied, 5=Very Satisfied) • Employers indicate at least 85% of their interns are Likely or Highly Likely to be employable upon graduation based on internship performance. (1=Very Unlikely, 2=Somewhat Unlikely, 3=Neither Likely nor Unlikely, 4=Likely, 5=Very Likely)

SLO 2:Address Key Insurance Industry Challenges Graduate students who demonstrate the ability to identify, critically assess, and actively participate in addressing key challenges facing the insurance industry. These challenges might be legal, ethical, social or of another nature.

Relevant Associations:

General Education/Core Curriculum Associations: 1 Critical thinking and problem solving skills 2 Written and oral communication 3 Creativity 6 Civic responsibility 8 Ethical implications 10 Quantitative reasoning skills

Institutional Priority Associations: 1.1 Ensuring Student Success 2.1 Helping Students Learn 2.3 Understanding Needs 2.5 Leading and Communicating 2.9 Collaborative Relationships

Strategic Plan Associations: Office of the President 2.7.2 Promote distance learning benefits, opportunities and successes (University Relations) 4.2.5 Position Kent State University as a valued and admired partner (University Relations) 4.4.5 Promote student identity as Kent State alumni from freshman to career (University Relations; Enrollment Management and Student Affairs; Intercollegiate Athletics)

Related Measures:

M 6:Employer Survey Within 24 months of graduation, survey insurance industry or industry-related employers of program graduates who have at least 12 months of service with that employer to determine the employer's satisfaction with the graduate's preparation for their position.

Source of Evidence: Employer survey, incl. perceptions of the program

Target:

• 85% of employers indicate they are Satisfied or Very Satisfied with their employee's level of insurance knowledge and capabilities on a five point scale. (1=Very Dissatisfied, 2=Somewhat Dissatisfied, 3=Neither Satisfied nor Dissatisfied, 4=Satisfied, 5=Very Satisfied) • At least 85% of employers indicate their employee is Likely or Highly Likely to be employed by their company for the next two years in a position equal to or above that held at the time of the survey. (1=Very Unlikely, 2=Somewhat Unlikely, 3=Neither Likely nor Unlikely, 4=Likely, 5=Very Likely)

Related Action Plans (by Established cycle, then alpha):

Prior Learning Credits Establish the required processes to grant insurance studies degree credits for prior learning. Consider a two-phase approach as follows: 1. Recognize ACE credit hours for insurance certifications granted by The Institutes. 2. Create and implement a portfolio submission and review process, either in collaboration with or independently from such a process created for other regional college disciplines.

Established in Cycle: 2012-2013 Implementation Status: In-Progress Priority: Medium

Relationships (Measure | Outcome/Objective): Measure: Advisory Board | Outcome/Objective: Attracting and Retaining Ohio's Best and Brightest Measure: Employer Survey | Outcome/Objective: Address Key Insurance Industry Challenges

Implementation Description: 1. Pursue ACE credits. 2. Determine if collaborative portfolio process timeline will meet the needs of INS. 3. Proceed independently or collaboratively as determined by the decision reached in 2. above. Projected Completion Date: 08/01/2013 Responsible Person/Group: Carol Blaine, Celeste Oprean, Tim McFadden, Wanda Thomas Additional Resources Requested: TBD

SLO 3:Working Successfully in Team and Other Environments Provide the insurance industry with individuals who demonstrate the ability to succeed in a variety of work environments including those which embrace teamwork.

Relevant Associations:

General Education/Core Curriculum Associations: 4 Life-long learner

Institutional Priority Associations: 1.1 Ensuring Student Success 2.1 Helping Students Learn 2.3 Understanding Needs 2.9 Collaborative Relationships

Strategic Plan Associations: Office of the President 1.5.3 Enhance student learning and success through quality programs and services (Enrollment Management and Student Affairs) 2.6.1 Focus on student learning outcomes (Academic Affairs) 2.7.2 Promote distance learning benefits, opportunities and successes (University Relations) Provost & Academic Affairs 1.1 Embed four pillars of a 21st century KSU graduate 2.5 Increased quality and diversity of the student body 2.6 Creating new learning paradigms

Related Measures:

M 5:Practicum Evaluation

Survey employers after practicums to ascertain students' expected and actual readiness for employment in the insurance industry. Upon practicum completion, ask employers to rate student's employability in their or others' organizations based on observed performance. Utilize this information to modify courses, the practicum or other elements of the program as necessary to enhance future evaluations.

Source of Evidence: Field work, internship, or teaching evaluation

Target:

• 85% of employers indicate they are Satisfied or Very Satisfied with their intern(s)' ability to navigate their specific workplace on a five point scale. (1=Very Dissatisfied, 2=Somewhat Dissatisfied, 3=Neither Satisfied nor Dissatisfied, 4=Satisfied, 5=Very Satisfied) • Employers indicate at least 85% of their interns are Likely or Highly Likely to be employable upon graduation based on internship performance. (1=Very Unlikely, 2=Somewhat Unlikely, 3=Neither Likely nor Unlikely, 4=Likely, 5=Very Likely)

SLO 4:Attracting and Retaining Ohio's Best and Brightest Attract and graduate traditional students, non-traditional students, veterans, mid-career changers and existing insurance industry workers for employment in Ohio, primarily in the insurance industry and organizations that support that industry..

Relevant Associations:

General Education/Core Curriculum Associations: 6 Civic responsibility 9 Integrate major with liberal education

Institutional Priority Associations: 1.4 Engaging with the World Beyond Our Campuses 2.3 Understanding Needs 2.9 Collaborative Relationships

Strategic Plan Associations: Office of the President 1.1.4 Market Kent State University's distinctive educational experience (University Relations) 1.5.3 Enhance student learning and success through quality programs and services (Enrollment Management and Student Affairs) 1.5.5 Strengthen relationships with all communities served by Kent State campuses, with particular attention to expanding linkages between the Kent Campus and the city of Kent (Enrollment Management and Student Affairs; Business and Finance, University Relations) 2.3.1 Shepherd all students toward degree completion on all campuses (Academic Affairs) 2.3.3 Use integrated marketing to promote Kent State leadership throughout Ohio, and particularly Northeast Ohio (University Relations) 2.5.2 Strenghten various targeted areas of undergraduate student enrollment (Enrollment Management and Student Affairs) 2.5.3 Review, support realigning structures, processes for recruitment and retention of students of color; and promotion of women in specific areas (Diversity, Equity and Inclusion) 2.5.4 Increase the graduation rate of students of color (Diversity, Equity and Inclusion) 2.5.6 Target marketing programs to recruit and retain a diverse pool of academically motivated students (University Relations) 4.2.1 Increase partnerships with communities, e.g., public service and industry in areas of energy, sustainability, economics, and technology (Academic Affairs) 4.2.3 Support and create external domestic and global partnerships (Diversity, Equity and Inclusion) 4.2.5 Position Kent State University as a valued and admired partner (University Relations) 4.2.6 Promote system-wide workforce development (University Relations) 4.3.3 Through strategic marketing build greater equity in the brand (University Relations) 4.4.3 Expand regional alumni programming and enhanced communication initiatives (Institutional Advancement) 4.4.5 Promote student identity as Kent State alumni from freshman to career (University Relations; Enrollment Management and Student Affairs; Intercollegiate Athletics) 5.2.1 Strengthen various targeted areas of undergraduate stduent enrollment (Enrollment Management and Student Affairs; Academic Affairs) 5.2.2 Target academically motivated students in target markets (University Relations) Provost & Academic Affairs 2.3 Integrated eight-campus system 2.5 Increased quality and diversity of the student body 2.7 Kent State Virtual (DL) 4.2 Forge strategic partnerships that add significant value

Related Measures:

M 1:Graduation Survey

Administer exit surveys of graduating seniors at the end of each semester Analyze collected data in detail at the end of each spring semester Report the results to the Insurance Studies faculty program as well as the University for AQIP reporting Utilize these results to: inform the faculty, academic program director for applied business technologies, campus dean, college dean and the Insurance Studies Advisory Board, and guide curriculum revisions so as to achieve Outcomes and Program Goals

Source of Evidence: Exit interviews with grads/program completers

Target:

• Target graduation rate for each type of student are established for each academic year and at least 90% of established targets are achieved. • The annual Graduation Survey identifies any statistically significant satisfaction differences among student types (traditional, non-traditional, veteran, mid-career changer, industry worker) and this information is utilized to modify courses, the practicum or other elements of the program as necessary to enhance future evaluations.

Related Action Plans (by Established cycle, then alpha):

Add Concentrations to the Insurance Studies Degree Program Establish at least two concentrations to the Insurance Studies Degree Program:

1. Life and Health Insurance 2. Property and Casualty Insurance

Ensure concentrations are included int he 2013/2014 catalog in addition to the current general insurance degree.

Established in Cycle: 2012-2013 Implementation Status: In-Progress Priority: Medium

Relationships (Measure | Outcome/Objective): Measure: Graduation Survey | Outcome/Objective: Attracting and Retaining Ohio's Best and Brightest

Implementation Description: 1. Determine desired concentrations by 10/11/12. 2. Complete required University paperwork by 10/17/12. 3. Incorporate any required revisions and submit paperwork no later than 11/30/12 deadline. 4. Receive approval of concentrations for inclusion in the 2013/2014 university catalog. Projected Completion Date: 03/03/2013 Responsible Person/Group: Carol Blaine, Tim McFadden, Celeste Oprean, Wanda Thomas Additional Resources Requested: TBD

Community College Articulation Agreements Identify appropriate community colleges, negotiate and put into place articulation agreements in support of the BS in Insurance Studies

Established in Cycle: 2012-2013 Implementation Status: Planned Priority: High

Relationships (Measure | Outcome/Objective): Measure: Graduation Survey | Outcome/Objective: Attracting and Retaining Ohio's Best and Brightest

M 2:Alumni Survey

Survey Insurance Studies Degree Program alumni no less than bi-annually. In addition to other selected data elements, collect information regarding the alumnus's ability to secure employment at an income greater than minimum wage within the state of Ohio

Utilize the results to: inform the faculty, academic program director for applied business technologies, campus dean, college dean and the Insurance Studies Advisory Board, and guide curriculum revisions so as to achieve established outcomes and goals.

Source of Evidence: Alumni survey or tracking of alumni achievements

Target: Per the results of the survey above, at least 80% of responding alumni secured employment within the state of Ohio at an income level above minimum wage.

M 3:Advisory Board

Consult regularly scheduled meetings of an Insurance Studies Advisory Board. Survey the Insurance Studies Advisory Board at the end of every second academic year. Utilize the results of both activities to: inform the faculty, academic program director for applied business technologies, campus dean, college dean and the Insurance Studies Advisory Board, and guide curriculum revisions so as to achieve Outcomes and Program Goals.

Source of Evidence: Advisory board or community feedback on program

Target: • At least 75% of Advisory Board members participate in scheduled meetings which will occur no less than once annually. • Meeting minutes are published within 30 days of each meeting. • To the greatest extent feasible, advisory board suggestions are fully vetted and rejected or a plan of implementation is established within 12 months of submission.

Related Action Plans (by Established cycle, then alpha):

Insurance Certifications Offer Insurance Certifications.

Established in Cycle: 2012-2013 Implementation Status: Planned Priority: High

Relationships (Measure | Outcome/Objective): Measure: Advisory Board | Outcome/Objective: Attracting and Retaining Ohio's Best and Brightest Responsible Person/Group: Carol Blaine, Tim McFadden Additional Resources Requested: TBD OBR Application for On-Line Degree Designation Complete, receive approval of and submit to the Ohio Board of Regents the required documentation to secure approval of the Bachelors of Science in Insurance Studies as an On-Line degree.

Established in Cycle: 2012-2013 Implementation Status: In-Progress Priority: High

Relationships (Measure | Outcome/Objective): Measure: Advisory Board | Outcome/Objective: Attracting and Retaining Ohio's Best and Brightest

Implementation Description: 1. Complete first draft of required documentation by 10/12/12. 2. Submit to appropriate individuals for review and approval and receive feedback by 10/31/12. 3. Revise documentation and forward for final approval and submission by 11/20/12. 4. Receive OBR approval by 1/30/13. 5. Initiate efforts to market the program as an on-line degree by 2/28/13. Projected Completion Date: 03/01/2013 Responsible Person/Group: Tim McFadden, Carol Blaine, Wanda Thomas, Tina Smith (marketing) Additional Resources Requested: TBD once revisions are requested

Prior Learning Credits Establish the required processes to grant insurance studies degree credits for prior learning. Consider a two-phase approach as follows: 1. Recognize ACE credit hours for insurance certifications granted by The Institutes. 2. Create and implement a portfolio submission and review process, either in collaboration with or independently from such a process created for other regional college disciplines.

Established in Cycle: 2012-2013 Implementation Status: In-Progress Priority: Medium

Relationships (Measure | Outcome/Objective): Measure: Advisory Board | Outcome/Objective: Attracting and Retaining Ohio's Best and Brightest Measure: Employer Survey | Outcome/Objective: Address Key Insurance Industry Challenges

Implementation Description: 1. Pursue ACE credits. 2. Determine if collaborative portfolio process timeline will meet the needs of INS. 3. Proceed independently or collaboratively as determined by the decision reached in 2. above. Projected Completion Date: 08/01/2013 Responsible Person/Group: Carol Blaine, Celeste Oprean, Tim McFadden, Wanda Thomas Additional Resources Requested: TBD

M 5:Practicum Evaluation

Survey employers after practicums to ascertain students' expected and actual readiness for employment in the insurance industry.

Upon practicum completion, ask employers to rate student's employability in their or others' organizations based on observed performance. Utilize this information to modify courses, the practicum or other elements of the program as necessary to enhance future evaluations.

Source of Evidence: Field work, internship, or teaching evaluation

Target: • 85% of employers indicate they are Satisfied or Very Satisfied with their intern(s)' overall performance on a five point scale. (1=Very Dissatisfied, 2=Somewhat Dissatisfied, 3=Neither Satisfied nor Dissatisfied, 4=Satisfied, 5=Very Satisfied) • Employers indicate at least 85% of their interns are Likely or Highly Likely to be employable upon graduation based on internship performance. (1=Very Unlikely, 2=Somewhat Unlikely, 3=Neither Likely nor Unlikely, 4=Likely, 5=Very Likely)
G 3:Provide leadership in the creation and retention of industries and jobs
Consistent with the charge issued to Ohio higher education institutions, provide leadership in the creation and retention of industries and jobs that have a positive impact on Ohio's economic development.

SLO 1:Achieve Liberal Arts, Risk Management and Insurance Comprehension Both in terms of liberal arts competencies, such as writing, mathematics, science, and communication, and business-specific knowledge, such as management, finance and operations, ensure program graduates can demonstrate in-depth comprehension of, and exhibit their ability to successfully apply that comprehension to, risk management in general and to both personal and commercial insurance disciplines specifically. These disciplines include, but are not limited to, underwriting, rate making, compliance, claims, marketing and distribution. Achieve this outcome in part by offering the full degree program through both seated and distance learning delivery mechanisms with no meaningful differences in student success between the two.

Relevant Associations:

General Education/Core Curriculum Associations: 1 Critical thinking and problem solving skills 2 Written and oral communication 5 Information literacy competencies 6 Civic responsibility 9 Integrate major with liberal education 10 Quantitative reasoning skills

Institutional Priority Associations: 1.2 Enhance Academic Excellence and Innovation 2.1 Helping Students Learn 2.5 Leading and Communicating

Strategic Plan Associations: Office of the President 1.5.1 Expand experiential education opportunities (Academic Affairs) 1.5.3 Enhance student learning and success through quality programs and services (Enrollment Management and Student Affairs) 2.1.2 Encourage the development of new, high impact, academic programs (Academic Affairs) 2.3.1 Shepherd all students toward degree completion on all campuses (Academic Affairs) 2.7.1 Expand non-traditional ways of earning degrees/certificates (Academic Affairs) 2.7.2 Promote distance learning benefits, opportunities and successes (University Relations) Provost & Academic Affairs 2.1 Create strategic academic investments, beginning with public health 2.3 Integrated eight-campus system

Related Measures:

M 1:Graduation Survey

Administer exit surveys of graduating seniors at the end of each semester Analyze collected data in detail at the end of each spring semester Report the results to the Insurance Studies faculty program as well as the University for AQIP reporting Utilize these results to: inform the faculty, academic program director for applied business technologies, campus dean, college dean and the Insurance Studies Advisory Board, and guide curriculum revisions so as to achieve Outcomes and Program Goals

Source of Evidence: Exit interviews with grads/program completers

Target: • No less than 3% of graduates surveyed respond to the survey within the allotted time period • Of graduates responding to the survey, no less than 85% are Satisfied or Very Satisfied on a Five Point Scale (1=Very Dissatisfied, 2=Somewhat Dissatisfied, 3=Neither Satisfied nor Dissatisfied, 4=Satisfied, 5=Very Satisfied) • Survey nformation is utilized to modify courses, the practicum or other elements of the program as necessary to enhance future evaluations.

M 2:Alumni Survey

Survey Insurance Studies Degree Program alumni no less than bi-annually. In addition to other selected data elements, collect information regarding the alumnus's ability to secure employment at an income greater than minimum wage within the state of Ohio

Utilize the results to: inform the faculty, academic program director for applied business technologies, campus dean, college dean and the Insurance Studies Advisory Board, and guide curriculum revisions so as to achieve established outcomes and goals.

Source of Evidence: Alumni survey or tracking of alumni achievements Target:

• No less than 3% of alumni surveyed respond to the survey within the allotted time period. • Per survey results, at least 80% of alumni are employed in the insurance industry, or in an industry that supports the insurance industry, within 18 months of graduation. • Of alumni responding to the survey, no less than 85% are Satisfied or Very Satisfied on a Five Point Scale (1=Very Dissatisfied, 2=Somewhat Dissatisfied, 3=Neither Satisfied nor Dissatisfied, 4=Satisfied, 5=Very Satisfied) o Among other data elements collected, the survey will ascertain alumnus' satisfaction level with their academic preparation for the career of choice • Survey information is utilized to modify the program as necessary to enhance future evaluations. M 4:Mastery of Program Learning Outcomes

Students' academic performance in the Insurance Studies senior-level courses will be used to assess mastery of the program's learning outcomes. Course evaluations will be completed by senior-level course participants students at the end of each semester during which such a course is offered. Collected assessment data will be analyzed in detail at the end of the spring semester, reported to the faculty of the Insurance Studies program and the university for AQIP reporting. Results will be utilized to identify and implement course or program improvements in support of enhanced future assessments and evaluations.

Source of Evidence: Written assignment(s), usually scored by a rubric

Target: At least 90% of students will, on average, achieve at least a "B", or 3.0, on the degree program's senior-level courses. (Note: the program's overall minimum GPA is 2.0.)

Related Action Plans (by Established cycle, then alpha):

Complete Program Curriculum Complete the seven insurance-specific distance learning courses which, together with existing Kent Core and business management and related technologies coursework, make up the BS in Insurance Studies.

Established in Cycle: 2012-2013 Implementation Status: In-Progress Priority: High

Relationships (Measure | Outcome/Objective): Measure: Mastery of Program Learning Outcomes | Outcome/Objective: Achieve Liberal Arts, Risk Management and Insurance Comprehension

Implementation Description: 1. Complete INS29000 by the end of Summer 2012. DONE 2. Complete INS39000 and INS39001 by the end of Spring 2013. IN PROGRESS 3. Complete INS49000 and INS49001 by the end of Summer 2013. 4. Complete INS49002 and the Insurance Practicum by the end of Fall 2013. Projected Completion Date: 12/20/2013 Responsible Person/Group: Carol Blaine and Kent-Campus based DL Instructional Designer Additional Resources Requested: Celeste Oprean, Rachel Esterly

M 5:Practicum Evaluation

Survey employers after practicums to ascertain students' expected and actual readiness for employment in the insurance industry. Upon practicum completion, ask employers to rate student's employability in their or others' organizations based on observed performance. Utilize this information to modify courses, the practicum or other elements of the program as necessary to enhance future evaluations.

Source of Evidence: Field work, internship, or teaching evaluation

Target: • 85% of employers indicate they are Satisfied or Very Satisfied with their intern(s)' level of insurance knowledge and capabilities on a five point scale. (1=Very Dissatisfied, 2=Somewhat Dissatisfied, 3=Neither Satisfied nor Dissatisfied, 4=Satisfied, 5=Very Satisfied) • Employers indicate at least 85% of their interns are Likely or Highly Likely to be employable upon graduation based on internship performance. (1=Very Unlikely, 2=Somewhat Unlikely, 3=Neither Likely nor Unlikely, 4=Likely, 5=Very Likely)

SLO 2:Address Key Insurance Industry Challenges Graduate students who demonstrate the ability to identify, critically assess, and actively participate in addressing key challenges facing the insurance industry. These challenges might be legal, ethical, social or of another nature.

Relevant Associations:

General Education/Core Curriculum Associations: 1 Critical thinking and problem solving skills 2 Written and oral communication 3 Creativity 6 Civic responsibility 8 Ethical implications 10 Quantitative reasoning skills

Institutional Priority Associations: 1.1 Ensuring Student Success 2.1 Helping Students Learn 2.3 Understanding Needs 2.5 Leading and Communicating 2.9 Collaborative Relationships

Strategic Plan Associations: Office of the President 2.7.2 Promote distance learning benefits, opportunities and successes (University Relations) 4.2.5 Position Kent State University as a valued and admired partner (University Relations) 4.4.5 Promote student identity as Kent State alumni from freshman to career (University Relations; Enrollment Management and Student Affairs; Intercollegiate Athletics)

Related Measures:

M 6:Employer Survey Within 24 months of graduation, survey insurance industry or industry-related employers of program graduates who have at least 12 months of service with that employer to determine the employer's satisfaction with the graduate's preparation for their position.

Source of Evidence: Employer survey, incl. perceptions of the program Target: • 85% of employers indicate they are Satisfied or Very Satisfied with their employee's level of insurance knowledge and capabilities on a five point scale. (1=Very Dissatisfied, 2=Somewhat Dissatisfied, 3=Neither Satisfied nor Dissatisfied, 4=Satisfied, 5=Very Satisfied) • At least 85% of employers indicate their employee is Likely or Highly Likely to be employed by their company for the next two years in a position equal to or above that held at the time of the survey. (1=Very Unlikely, 2=Somewhat Unlikely, 3=Neither Likely nor Unlikely, 4=Likely, 5=Very Likely)

Related Action Plans (by Established cycle, then alpha):

Prior Learning Credits Establish the required processes to grant insurance studies degree credits for prior learning. Consider a two-phase approach as follows: 1. Recognize ACE credit hours for insurance certifications granted by The Institutes. 2. Create and implement a portfolio submission and review process, either in collaboration with or independently from such a process created for other regional college disciplines.

Established in Cycle: 2012-2013 Implementation Status: In-Progress Priority: Medium

Relationships (Measure | Outcome/Objective): Measure: Advisory Board | Outcome/Objective: Attracting and Retaining Ohio's Best and Brightest Measure: Employer Survey | Outcome/Objective: Address Key Insurance Industry Challenges

Implementation Description: 1. Pursue ACE credits. 2. Determine if collaborative portfolio process timeline will meet the needs of INS. 3. Proceed independently or collaboratively as determined by the decision reached in 2. above. Projected Completion Date: 08/01/2013 Responsible Person/Group: Carol Blaine, Celeste Oprean, Tim McFadden, Wanda Thomas Additional Resources Requested: TBD

SLO 3:Working Successfully in Team and Other Environments Provide the insurance industry with individuals who demonstrate the ability to succeed in a variety of work environments including those which embrace teamwork.

Relevant Associations:

General Education/Core Curriculum Associations: 4 Life-long learner

Institutional Priority Associations: 1.1 Ensuring Student Success 2.1 Helping Students Learn 2.3 Understanding Needs 2.9 Collaborative Relationships

Strategic Plan Associations: Office of the President 1.5.3 Enhance student learning and success through quality programs and services (Enrollment Management and Student Affairs) 2.6.1 Focus on student learning outcomes (Academic Affairs) 2.7.2 Promote distance learning benefits, opportunities and successes (University Relations) Provost & Academic Affairs 1.1 Embed four pillars of a 21st century KSU graduate 2.5 Increased quality and diversity of the student body 2.6 Creating new learning paradigms

Related Measures:

M 5:Practicum Evaluation

Survey employers after practicums to ascertain students' expected and actual readiness for employment in the insurance industry. Upon practicum completion, ask employers to rate student's employability in their or others' organizations based on observed performance. Utilize this information to modify courses, the practicum or other elements of the program as necessary to enhance future evaluations.

Source of Evidence: Field work, internship, or teaching evaluation

Target: • 85% of employers indicate they are Satisfied or Very Satisfied with their intern(s)' ability to navigate their specific workplace on a five point scale. (1=Very Dissatisfied, 2=Somewhat Dissatisfied, 3=Neither Satisfied nor Dissatisfied, 4=Satisfied, 5=Very Satisfied) • Employers indicate at least 85% of their interns are Likely or Highly Likely to be employable upon graduation based on internship performance. (1=Very Unlikely, 2=Somewhat Unlikely, 3=Neither Likely nor Unlikely, 4=Likely, 5=Very Likely)

SLO 4:Attracting and Retaining Ohio's Best and Brightest Attract and graduate traditional students, non-traditional students, veterans, mid-career changers and existing insurance industry workers for employment in Ohio, primarily in the insurance industry and organizations that support that industry..

Relevant Associations:

General Education/Core Curriculum Associations: 6 Civic responsibility 9 Integrate major with liberal education

Institutional Priority Associations: 1.4 Engaging with the World Beyond Our Campuses 2.3 Understanding Needs 2.9 Collaborative Relationships

Strategic Plan Associations: Office of the President 1.1.4 Market Kent State University's distinctive educational experience (University Relations) 1.5.3 Enhance student learning and success through quality programs and services (Enrollment Management and Student Affairs) 1.5.5 Strengthen relationships with all communities served by Kent State campuses, with particular attention to expanding linkages between the Kent Campus and the city of Kent (Enrollment Management and Student Affairs; Business and Finance, University Relations) 2.3.1 Shepherd all students toward degree completion on all campuses (Academic Affairs) 2.3.3 Use integrated marketing to promote Kent State leadership throughout Ohio, and particularly Northeast Ohio (University Relations) 2.5.2 Strenghten various targeted areas of undergraduate student enrollment (Enrollment Management and Student Affairs) 2.5.3 Review, support realigning structures, processes for recruitment and retention of students of color; and promotion of women in specific areas (Diversity, Equity and Inclusion) 2.5.4 Increase the graduation rate of students of color (Diversity, Equity and Inclusion) 2.5.6 Target marketing programs to recruit and retain a diverse pool of academically motivated students (University Relations) 4.2.1 Increase partnerships with communities, e.g., public service and industry in areas of energy, sustainability, economics, and technology (Academic Affairs) 4.2.3 Support and create external domestic and global partnerships (Diversity, Equity and Inclusion) 4.2.5 Position Kent State University as a valued and admired partner (University Relations) 4.2.6 Promote system-wide workforce development (University Relations) 4.3.3 Through strategic marketing build greater equity in the brand (University Relations) 4.4.3 Expand regional alumni programming and enhanced communication initiatives (Institutional Advancement) 4.4.5 Promote student identity as Kent State alumni from freshman to career (University Relations; Enrollment Management and Student Affairs; Intercollegiate Athletics) 5.2.1 Strengthen various targeted areas of undergraduate stduent enrollment (Enrollment Management and Student Affairs; Academic Affairs) 5.2.2 Target academically motivated students in target markets (University Relations) Provost & Academic Affairs 2.3 Integrated eight-campus system 2.5 Increased quality and diversity of the student body 2.7 Kent State Virtual (DL) 4.2 Forge strategic partnerships that add significant value

Related Measures:

M 1:Graduation Survey

Administer exit surveys of graduating seniors at the end of each semester Analyze collected data in detail at the end of each spring semester Report the results to the Insurance Studies faculty program as well as the University for AQIP reporting Utilize these results to: inform the faculty, academic program director for applied business technologies, campus dean, college dean and the Insurance Studies Advisory Board, and guide curriculum revisions so as to achieve Outcomes and Program Goals

Source of Evidence: Exit interviews with grads/program completers

Target: • Target graduation rate for each type of student are established for each academic year and at least 90% of established targets are achieved. • The annual Graduation Survey identifies any statistically significant satisfaction differences among student types (traditional, non-traditional, veteran, mid-career changer, industry worker) and this information is utilized to modify courses, the practicum or other elements of the program as necessary to enhance future evaluations.

Related Action Plans (by Established cycle, then alpha):

Add Concentrations to the Insurance Studies Degree Program Establish at least two concentrations to the Insurance Studies Degree Program:

1. Life and Health Insurance 2. Property and Casualty Insurance

Ensure concentrations are included int he 2013/2014 catalog in addition to the current general insurance degree.

Established in Cycle: 2012-2013 Implementation Status: In-Progress Priority: Medium

Relationships (Measure | Outcome/Objective): Measure: Graduation Survey | Outcome/Objective: Attracting and Retaining Ohio's Best and Brightest

Implementation Description: 1. Determine desired concentrations by 10/11/12. 2. Complete required University paperwork by 10/17/12. 3. Incorporate any required revisions and submit paperwork no later than 11/30/12 deadline. 4. Receive approval of concentrations for inclusion in the 2013/2014 university catalog. Projected Completion Date: 03/03/2013 Responsible Person/Group: Carol Blaine, Tim McFadden, Celeste Oprean, Wanda Thomas Additional Resources Requested: TBD

Community College Articulation Agreements Identify appropriate community colleges, negotiate and put into place articulation agreements in support of the BS in Insurance Studies

Established in Cycle: 2012-2013 Implementation Status: Planned Priority: High

Relationships (Measure | Outcome/Objective): Measure: Graduation Survey | Outcome/Objective: Attracting and Retaining Ohio's Best and Brightest

M 2:Alumni Survey

Survey Insurance Studies Degree Program alumni no less than bi-annually. In addition to other selected data elements, collect information regarding the alumnus's ability to secure employment at an income greater than minimum wage within the state of Ohio

Utilize the results to: inform the faculty, academic program director for applied business technologies, campus dean, college dean and the Insurance Studies Advisory Board, and guide curriculum revisions so as to achieve established outcomes and goals.

Source of Evidence: Alumni survey or tracking of alumni achievements

Target: Per the results of the survey above, at least 80% of responding alumni secured employment within the state of Ohio at an income level above minimum wage.

M 3:Advisory Board

Consult regularly scheduled meetings of an Insurance Studies Advisory Board. Survey the Insurance Studies Advisory Board at the end of every second academic year. Utilize the results of both activities to: inform the faculty, academic program director for applied business technologies, campus dean, college dean and the Insurance Studies Advisory Board, and guide curriculum revisions so as to achieve Outcomes and Program Goals.

Source of Evidence: Advisory board or community feedback on program

Target: At least 75% of Advisory Board members participate in scheduled meetings which will occur no less than once annually. Meeting minutes are published within 30 days of each meeting. To the greatest extent feasible, advisory board suggestions are fully vetted and rejected or a plan of implementation is established within 12 months of submission.

Related Action Plans (by Established cycle, then alpha):

Insurance Certifications Offer Insurance Certifications.

Established in Cycle: 2012-2013 Implementation Status: Planned Priority: High

Relationships (Measure | Outcome/Objective): Measure: Advisory Board | Outcome/Objective: Attracting and Retaining Ohio's Best and Brightest

Responsible Person/Group: Carol Blaine, Tim McFadden Additional Resources Requested: TBD

OBR Application for On-Line Degree Designation Complete, receive approval of and submit to the Ohio Board of Regents the required documentation to secure approval of the Bachelors of Science in Insurance Studies as an On-Line degree.

Established in Cycle: 2012-2013 Implementation Status: In-Progress Priority: High

Relationships (Measure | Outcome/Objective): Measure: Advisory Board | Outcome/Objective: Attracting and Retaining Ohio's Best and Brightest

Implementation Description: 1. Complete first draft of required documentation by 10/12/12. 2. Submit to appropriate individuals for review and approval and receive feedback by 10/31/12. 3. Revise documentation and forward for final approval and submission by 11/20/12. 4. Receive OBR approval by 1/30/13. 5. Initiate efforts to market the program as an on-line degree by 2/28/13. Projected Completion Date: 03/01/2013 Responsible Person/Group: Tim McFadden, Carol Blaine, Wanda Thomas, Tina Smith (marketing) Additional Resources Requested: TBD once revisions are requested

Prior Learning Credits Establish the required processes to grant insurance studies degree credits for prior learning. Consider a two-phase approach as follows: 1. Recognize ACE credit hours for insurance certifications granted by The Institutes. 2. Create and implement a portfolio submission and review process, either in collaboration with or independently from such a process created for other regional college disciplines.

Established in Cycle: 2012-2013 Implementation Status: In-Progress Priority: Medium Relationships (Measure | Outcome/Objective): Measure: Advisory Board | Outcome/Objective: Attracting and Retaining Ohio's Best and Brightest Measure: Employer Survey | Outcome/Objective: Address Key Insurance Industry Challenges Implementation Description: 1. Pursue ACE credits. 2. Determine if collaborative portfolio process timeline will meet the needs of INS. 3. Proceed independently or collaboratively as determined by the decision reached in 2. above. Projected Completion Date: 08/01/2013 Responsible Person/Group: Carol Blaine, Celeste Oprean, Tim McFadden, Wanda Thomas Additional Resources Requested: TBD

M 5:Practicum Evaluation

Survey employers after practicums to ascertain students' expected and actual readiness for employment in the insurance industry. Upon practicum completion, ask employers to rate student's employability in their or others' organizations based on observed performance. Utilize this information to modify courses, the practicum or other elements of the program as necessary to enhance future evaluations.

Source of Evidence: Field work, internship, or teaching evaluation Target: 85% of employers indicate they are Satisfied or Very Satisfied with their intern(s)' overall performance on a five point scale. (1=Very Dissatisfied, 2=Somewhat Dissatisfied, 3=Neither Satisfied nor Dissatisfied, 4=Satisfied, 5=Very Satisfied) Employers indicate at least 85% of their interns are Likely or Highly Likely to be employable upon graduation based on internship performance. (1=Very Unlikely, 2=Somewhat Unlikely, 3=Neither Likely nor Unlikely, 4=Likely, 5=Very Likely)
G 4:Cultivate and Steward Educational and Professional Networks
Reestablish, cultivate, and steward educational and professional networks which will in turn provide the insurance industry with well-trained and knowledgeable professionals and future business leaders.

SLO 2:Address Key Insurance Industry Challenges Graduate students who demonstrate the ability to identify, critically assess, and actively participate in addressing key challenges facing the insurance industry. These challenges might be legal, ethical, social or of another nature.

Relevant Associations:

General Education/Core Curriculum Associations: 1 Critical thinking and problem solving skills 2 Written and oral communication 3 Creativity 6 Civic responsibility 8 Ethical implications 10 Quantitative reasoning skills

Institutional Priority Associations: 1.1 Ensuring Student Success 2.1 Helping Students Learn 2.3 Understanding Needs 2.5 Leading and Communicating 2.9 Collaborative Relationships

Strategic Plan Associations: Office of the President 2.7.2 Promote distance learning benefits, opportunities and successes (University Relations) 4.2.5 Position Kent State University as a valued and admired partner (University Relations) 4.4.5 Promote student identity as Kent State alumni from freshman to career (University Relations; Enrollment Management and Student Affairs; Intercollegiate Athletics)

Related Measures:

M 6:Employer Survey Within 24 months of graduation, survey insurance industry or industry-related employers of program graduates who have at least 12 months of service with that employer to determine the employer's satisfaction with the graduate's preparation for their position.

Source of Evidence: Employer survey, incl. perceptions of the program

Target: 85% of employers indicate they are Satisfied or Very Satisfied with their employee's level of insurance knowledge and capabilities on a five point scale. (1=Very Dissatisfied, 2=Somewhat Dissatisfied, 3=Neither Satisfied nor Dissatisfied, 4=Satisfied, 5=Very Satisfied) At least 85% of employers indicate their employee is Likely or Highly Likely to be employed by their company for the next two years in a position equal to or above that held at the time of the survey. (1=Very Unlikely, 2=Somewhat Unlikely, 3=Neither Likely nor Unlikely, 4=Likely, 5=Very Likely)

Related Action Plans (by Established cycle, then alpha):

Prior Learning Credits Establish the required processes to grant insurance studies degree credits for prior learning. Consider a two-phase approach as follows: 1. Recognize ACE credit hours for insurance certifications granted by The Institutes. 2. Create and implement a portfolio submission and review process, either in collaboration with or independently from such a process created for other regional college disciplines.

Established in Cycle: 2012-2013 Implementation Status: In-Progress Priority: Medium

Relationships (Measure | Outcome/Objective): Measure: Advisory Board | Outcome/Objective: Attracting and Retaining Ohio's Best and Brightest Measure: Employer Survey | Outcome/Objective: Address Key Insurance Industry Challenges

Implementation Description: 1. Pursue ACE credits. 2. Determine if collaborative portfolio process timeline will meet the needs of INS. 3. Proceed independently or collaboratively as determined by the decision reached in 2. above. Projected Completion Date: 08/01/2013 Responsible Person/Group: Carol Blaine, Celeste Oprean, Tim McFadden, Wanda Thomas Additional Resources Requested: TBD

SLO 4:Attracting and Retaining Ohio's Best and Brightest Attract and graduate traditional students, non-traditional students, veterans, mid-career changers and existing insurance industry workers for employment in Ohio, primarily in the insurance industry and organizations that support that industry..

Relevant Associations:

General Education/Core Curriculum Associations: 6 Civic responsibility 9 Integrate major with liberal education

Institutional Priority Associations: 1.4 Engaging with the World Beyond Our Campuses 2.3 Understanding Needs 2.9 Collaborative Relationships

Strategic Plan Associations: Office of the President 1.1.4 Market Kent State University's distinctive educational experience (University Relations) 1.5.3 Enhance student learning and success through quality programs and services (Enrollment Management and Student Affairs) 1.5.5 Strengthen relationships with all communities served by Kent State campuses, with particular attention to expanding linkages between the Kent Campus and the city of Kent (Enrollment Management and Student Affairs; Business and Finance, University Relations) 2.3.1 Shepherd all students toward degree completion on all campuses (Academic Affairs) 2.3.3 Use integrated marketing to promote Kent State leadership throughout Ohio, and particularly Northeast Ohio (University Relations) 2.5.2 Strenghten various targeted areas of undergraduate student enrollment (Enrollment Management and Student Affairs) 2.5.3 Review, support realigning structures, processes for recruitment and retention of students of color; and promotion of women in specific areas (Diversity, Equity and Inclusion) 2.5.4 Increase the graduation rate of students of color (Diversity, Equity and Inclusion) 2.5.6 Target marketing programs to recruit and retain a diverse pool of academically motivated students (University Relations) 4.2.1 Increase partnerships with communities, e.g., public service and industry in areas of energy, sustainability, economics, and technology (Academic Affairs) 4.2.3 Support and create external domestic and global partnerships (Diversity, Equity and Inclusion) 4.2.5 Position Kent State University as a valued and admired partner (University Relations) 4.2.6 Promote system-wide workforce development (University Relations) 4.3.3 Through strategic marketing build greater equity in the brand (University Relations) 4.4.3 Expand regional alumni programming and enhanced communication initiatives (Institutional Advancement) 4.4.5 Promote student identity as Kent State alumni from freshman to career (University Relations; Enrollment Management and Student Affairs; Intercollegiate Athletics) 5.2.1 Strengthen various targeted areas of undergraduate stduent enrollment (Enrollment Management and Student Affairs; Academic Affairs) 5.2.2 Target academically motivated students in target markets (University Relations) Provost & Academic Affairs 2.3 Integrated eight-campus system 2.5 Increased quality and diversity of the student body 2.7 Kent State Virtual (DL) 4.2 Forge strategic partnerships that add significant value

Related Measures:

M 1:Graduation Survey

Administer exit surveys of graduating seniors at the end of each semester Analyze collected data in detail at the end of each spring semester Report the results to the Insurance Studies faculty program as well as the University for AQIP reporting Utilize these results to: inform the faculty, academic program director for applied business technologies, campus dean, college dean and the Insurance Studies Advisory Board, and guide curriculum revisions so as to achieve Outcomes and Program Goals

Source of Evidence: Exit interviews with grads/program completers

Target: Target graduation rate for each type of student are established for each academic year and at least 90% of established targets are achieved. The annual Graduation Survey identifies any statistically significant satisfaction differences among student types (traditional, non-traditional, veteran, mid-career changer, industry worker) and this information is utilized to modify courses, the practicum or other elements of the program as necessary to enhance future evaluations.

Related Action Plans (by Established cycle, then alpha):

Add Concentrations to the Insurance Studies Degree Program Establish at least two concentrations to the Insurance Studies Degree Program:

1. Life and Health Insurance 2. Property and Casualty Insurance

Ensure concentrations are included int he 2013/2014 catalog in addition to the current general insurance degree.

Established in Cycle: 2012-2013 Implementation Status: In-Progress Priority: Medium

Relationships (Measure | Outcome/Objective): Measure: Graduation Survey | Outcome/Objective: Attracting and Retaining Ohio's Best and Brightest

Implementation Description: 1. Determine desired concentrations by 10/11/12. 2. Complete required University paperwork by 10/17/12. 3. Incorporate any required revisions and submit paperwork no later than 11/30/12 deadline. 4. Receive approval of concentrations for inclusion in the 2013/2014 university catalog. Projected Completion Date: 03/03/2013 Responsible Person/Group: Carol Blaine, Tim McFadden, Celeste Oprean, Wanda Thomas Additional Resources Requested: TBD

Community College Articulation Agreements Identify appropriate community colleges, negotiate and put into place articulation agreements in support of the BS in Insurance Studies

Established in Cycle: 2012-2013 Implementation Status: Planned Priority: High

Relationships (Measure | Outcome/Objective): Measure: Graduation Survey | Outcome/Objective: Attracting and Retaining Ohio's Best and Brightest

M 2:Alumni Survey

Survey Insurance Studies Degree Program alumni no less than bi-annually. In addition to other selected data elements, collect information regarding the alumnus's ability to secure employment at an income greater than minimum wage within the state of Ohio

Utilize the results to: inform the faculty, academic program director for applied business technologies, campus dean, college dean and the Insurance Studies Advisory Board, and guide curriculum revisions so as to achieve established outcomes and goals.

Source of Evidence: Alumni survey or tracking of alumni achievements

Target: Per the results of the survey above, at least 80% of responding alumni secured employment within the state of Ohio at an income level above minimum wage.

M 3:Advisory Board

Consult regularly scheduled meetings of an Insurance Studies Advisory Board. Survey the Insurance Studies Advisory Board at the end of every second academic year. Utilize the results of both activities to: inform the faculty, academic program director for applied business technologies, campus dean, college dean and the Insurance Studies Advisory Board, and guide curriculum revisions so as to achieve Outcomes and Program Goals.

Source of Evidence: Advisory board or community feedback on program

Target: At least 75% of Advisory Board members participate in scheduled meetings which will occur no less than once annually. Meeting minutes are published within 30 days of each meeting. To the greatest extent feasible, advisory board suggestions are fully vetted and rejected or a plan of implementation is established within 12 months of submission.

Related Action Plans (by Established cycle, then alpha):

Insurance Certifications Offer Insurance Certifications.

Established in Cycle: 2012-2013 Implementation Status: Planned Priority: High

Relationships (Measure | Outcome/Objective): Measure: Advisory Board | Outcome/Objective: Attracting and Retaining Ohio's Best and Brightest

Responsible Person/Group: Carol Blaine, Tim McFadden Additional Resources Requested: TBD

OBR Application for On-Line Degree Designation Complete, receive approval of and submit to the Ohio Board of Regents the required documentation to secure approval of the Bachelors of Science in Insurance Studies as an On-Line degree.

Established in Cycle: 2012-2013 Implementation Status: In-Progress Priority: High

Relationships (Measure | Outcome/Objective): Measure: Advisory Board | Outcome/Objective: Attracting and Retaining Ohio's Best and Brightest

Implementation Description: 1. Complete first draft of required documentation by 10/12/12. 2. Submit to appropriate individuals for review and approval and receive feedback by 10/31/12. 3. Revise documentation and forward for final approval and submission by 11/20/12. 4. Receive OBR approval by 1/30/13. 5. Initiate efforts to market the program as an on-line degree by 2/28/13. Projected Completion Date: 03/01/2013 Responsible Person/Group: Tim McFadden, Carol Blaine, Wanda Thomas, Tina Smith (marketing) Additional Resources Requested: TBD once revisions are requested

Prior Learning Credits Establish the required processes to grant insurance studies degree credits for prior learning. Consider a two-phase approach as follows: 1. Recognize ACE credit hours for insurance certifications granted by The Institutes. 2. Create and implement a portfolio submission and review process, either in collaboration with or independently from such a process created for other regional college disciplines.

Established in Cycle: 2012-2013 Implementation Status: In-Progress Priority: Medium

Relationships (Measure | Outcome/Objective): Measure: Advisory Board | Outcome/Objective: Attracting and Retaining Ohio's Best and Brightest Measure: Employer Survey | Outcome/Objective: Address Key Insurance Industry Challenges

Implementation Description: 1. Pursue ACE credits. 2. Determine if collaborative portfolio process timeline will meet the needs of INS. 3. Proceed independently or collaboratively as determined by the decision reached in 2. above. Projected Completion Date: 08/01/2013 Responsible Person/Group: Carol Blaine, Celeste Oprean, Tim McFadden, Wanda Thomas Additional Resources Requested: TBD

M 5:Practicum Evaluation

Survey employers after practicums to ascertain students' expected and actual readiness for employment in the insurance industry. Upon practicum completion, ask employers to rate student's employability in their or others' organizations based on observed performance. Utilize this information to modify courses, the practicum or other elements of the program as necessary to enhance future evaluations.

Source of Evidence: Field work, internship, or teaching evaluation

Target: 85% of employers indicate they are Satisfied or Very Satisfied with their intern(s)' overall performance on a five point scale. (1=Very Dissatisfied, 2=Somewhat Dissatisfied, 3=Neither Satisfied nor Dissatisfied, 4=Satisfied, 5=Very Satisfied) Employers indicate at least 85% of their interns are Likely or Highly Likely to be employable upon graduation based on internship performance. (1=Very Unlikely, 2=Somewhat Unlikely, 3=Neither Likely nor Unlikely, 4=Likely, 5=Very Likely)