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New System Proposal

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The Riordan Company, a specialized home improvement retailer, has been using an antiquated business model for the past 35 years under the ownership and management of Mr. Riordan. The company, under new ownership and management, requires a modern, fully functional, and completely programmable IT system which will handle all aspects of retail and online sales, as well as the management of the system by a system administration, with connections to a state of the art inventory management and control system, human resources, and financial management. These particular needs will control the design and implementation of the new system in that the Riordan Company will be able to open its redesigned and remodeled retail outlet with little or no problem. The Riordan Company will contract with a highly regarded and recommended Information Systems design firm in all stages of the design and implementation of the new system. In order to meet projected sales requirements and also to meet customer expectations, the Riordan Company will require a very advanced retail IT system which in full integrated. These needs are specific in that the system must be cohesive and operate easily at the end-user, from materials ordering, inventory management, shipping, retail stocking and management, customer service, customer loyalty, sales floor assistance, retail check out, item return and restock, sales transactions at POS, barcode reading and printing, and information security and management. These requirements are all necessary to the new system and the system must be designed with all facets in mind. Ease of use is a must. Managers and decision makers must be able to access their areas of the system and document and record retrieval must be simple and seamless. All areas of management from employee hiring and termination, employee schedules, product specials, in store specials, daily

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