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No Idea

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Submitted By desoindr
Words 385
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Your company functions thanks to some process and its technical infrastructure
About the technical part, the SQL network is the informational engine. In fact, every flow of information goes through this network, which allows a good communication inside your agencies and between your employees.

On the other hand, we will try to detail the different process which ruled your company. First, you have the support processes : - The creation of the catalog :
Negociation with tour operators
Negociation with tour operators
Director searchs for new trip
Director searchs for new trip
Tour operators propose some matching elements
Tour operators propose some matching elements

Create the description of the new trip
Create the description of the new trip
Accept tour operator’s proposal
Accept tour operator’s proposal

Publishment of the catalog bi-annualy
Publishment of the catalog bi-annualy
Give/Show the catalog to the client
Give/Show the catalog to the client

You have the responsibility to choose the trips you will propose to your client, maybe it will be helpful for you to have some feedbacks from your clients, in order to have some informations about your clients requests. Moreover, the time to have a new trip to include in the new catalog is very long and maybe requires some adjusment to make the process more efficient. * Accountancy monitoring :

Make invoice
Make invoice

Monitoring of the client payment
Monitoring of the client payment
Make accouting records
Make accouting records
Receive the client folder
Receive the client folder

On the other hand, you have one and only one business process, which is the core process of your company : the booking trip process.

ELISA

Context diagram of your current informational system :

1 : Request for a trip
2 : Search for availabilities
3 : Transmission of information
4 : Trip proposal
5 : Client agreement
6 : Offer of options and variations
7 : Ask for réduction
8 : Transmission of the folder
9 : Decision about reduction rate
10 : Communication of the final price
11 : Client payment
12 : File and Invoice
13 : Invoice sending
14 : Monitor payment

Many actors are part of your informational system but the main actor is the client. In fact, he is the one who has the more interaction with you informational system. That is why for your new informational system, we want to focus on the client relationship and his satisfaction.

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