...The importance of non-verbal communication 1. Introduction It is quite usual to forget about many aspects of non-verbal communication when hearing this notion. In fact, what comes to mind immediately are body gestures or facial expressions. However, there are many more aspects. For this reason, chapter two begins with a definition of non-verbal communication and chapter three illustrates these definitions with examples. They also show the importance of non-verbal communication in daily life. In the following paper, the task of the interpreter is analysed in two steps: first, the transfer of a message from the speaker to the interpreter and secondly, the transfer of this message from the interpreter to the audience. The first step is discussed in chapter four, which deals with certain neuroscientific aspects of the process of interpreting non-verbal communication. It is also about the importance of face-to-face situations and shared culture with respect to interpreting non-verbal communication. Furthermore it is mentioned, which role emotional intelligence plays in the understanding process for non-verbal communication. Finally, chapter five talks, with reference to the examples in chapter three, about the difficulties of non-verbal communication for the interpreter. Chapter five describes what possibilities the interpreter is given to reproduce non-verbal communication. Sign-language, one form of non-verbal communication, is not discussed in this essay. In fact, this...
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...COM 301 Reflective Writing # 2 (Verbal and non-verbal) Reflective Writing Two A. Verbal 1. What labels, that you dislike, have been applied to you or to groups (for example: ethnic, social, cultural, professional, etc.) to which you belong? Explain how the labels have or have not affected you. One ethnic label that I dislike is the term “Chino” or “Chinks.” I do not like to be referred to as Chinese as Hmong people are not Chinese (people like to use it even though they know that Hmong people are not Chinese). Neither do I like for people to label me by my eyes (in fact, I do not believe that I have small chinky eyes). Although I do not like this label, it hardly affects me at all because it’s not an accusatory label; no one is accusing me that I’m a “Chino” or a “Chink.” One label pertaining to my religion is that I am a polygamist. I am a member of The Church of Jesus Christ of Latter-Day Saints and no, we don’t believe in polygamy (don’t get it confused with the Fundamentalist LDS- they’re different). It’s ironic that people would assume that Mormons are polygamists when in fact, no one assumes that I am a polygamist when I tell them that I’m Hmong. Polygamy plays a role in the Hmong culture; my wife has more grandparents that she can name. In fact, Hmong people still practice polygamy in the United States, though, in secret of course. In contrast to the previous label I mentioned, being labeled a polygamist upsets me because it is used more as an accusatory label;...
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...Professor Mark Wasden Communications 101 Persuasive Speech Non -Verbal Communication and Different Countries Specific Purpose: I am going to persuade the audience to really think about the differences in cultures and the Non- verbal some countries allow and do not allow. Thesis Statement: I want to show the audience the major differences there is from country to country and how we can learn more about these differences pertaining to non –verbal communication. Introduction I. The meaning of a text can be communicated to the readers and listeners only through non-verbal signals. Both the oral and written styles will be perfect with the usage of non-verbal cues. The meaning of a text can be relayed clearly to the readers and listeners only through non-verbal signals. A. Right now as I tell you all this there is thousands of people living amongst a wide variety of rules and customs that are very different from what we would ever imagine. B. This is more than just different cultures and practices, this is the way many humans live and needs to be learned and treated with respect to show we care for the other cultures beliefs and customs. II .Thesis Statement: I want to show the audience the major differences there is from country to country and how we can learn more about these differences pertaining to non–verbal communication and discuss how we can gain more knowledge of this matter. III. Connect: Although many of us do not realize it this subject is very detrimental...
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...Introduction 2 What is communication? 2 1) What is the role of non verbal communication? 3 What is non verbal communication? 3 Different types of Non verbal communication 3 Roles of nonverbal communication 5 2) Using elaborate examples illustrate where necessary, compare and contrast verbal and non verbal communication. 7 Verbal communication 7 Similarities between verbal and non verbal communication 8 Differences between Non-verbal and Verbal (Language) Communication 8 3) With reference to any two cultures, discuss how differences in the interpretation of non verbal communication symbols can lead to misunderstanding in intercultural communication/interaction? 10 Conclusion 12 Bibliography 13 Introduction What is communication? Communication is the most important thing in everyone’s life, without proper communication we end missing out on a lot of opportunities that come our way. Communication is the key to success. With great communication skills one can almost get out of any problem, almost achieve anything they desire. Communication is the use of messages to produce meaning within and across a variety of contexts, cultures, methods and media. It is a learned activity - you must learn to speak your native language, operate a cell phone or even use gestures that are common in your culture. You must also learn to receive and interpret messages from others. Communication involves the use of writing, talking, gestures- Non verbal communication (e.g. Facial expressions...
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...Non-Verbal Communication: The “Silent” Cross-Cultural Contact With Indonesians A. Non-Verbal Communication This paper reviews key issues in cross-cultural communication; verbal communication and non-verbal communication. Verbal communication is defined as spoken communication, including the use of words and intonation to convey meaning. On the other hand, non-verbal communication is “silent” communication, including the use of gestures, postures, position, eye contact, facial expressions, and conversational distance. The issue of non-verbal communication is related to the teaching of Indonesian to speakers of other languages. The learners studying Indonesian should not only be equipped with the language itself but also the Indonesian culture because “……………to know another’s language and not his culture is a very good way to make a fluent fool of one’s self”(Brembeck, Winston:1977) and “Culture hides much more than it reveals, and strangely enough, what it hides, it hides most effectively from its own participants”(Hall, Edward T:1959). The paper will limit itself to non-verbal communication or speaking without words, not verbal communication. It will put emphasis on the importance of non-verbal communication concepts, because without them, a real communication can not be conducted smoothly and successfully. Moreover, the paper is also going to explore the similarities and differences of non-verbal communication between Indonesians and non-Indonesian speakers...
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...Challenges in Communication Communication can be conveyed in a plethora of different ways, whether it is a debatable topic between individuals a group of individuals, a problem or issue discussed in a relationship, or every day conversation between friends. Regardless of the situation, the information must be communicated, and perceived, accurately in order for the discussion to yield the intended result. According to “What is Communication?” (2013), “the discipline of communication focuses on how people use messages to generate meanings within and across various contexts, cultures, channels, and media” (para 1). Information can be transferred by using numerous different communication methods such as verbal communication, written communication, and visual communication, but the most familiar methods are verbal and non-verbal communication. Although they are often used together, verbal and non-verbal communication are undeniably different types of communication. Verbal communication is the presentation of information through speech and is the most commonly recognized form of communication. Non-verbal communication, on-the-other-hand, is much more in-depth and, in most cases, viewed as more important than the actual content itself. Non-verbal communication is given and received even when the person is not speaking. The way someone sits, the tone or volume of their voice when speaking, the placement of his or her feet, and whether or not eye contact is made are just a few illustrations...
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...Demonstrative Communications According to the research, “non-verbal behaviors account for 65% to 93% of the total meaning of communication (Birdwhistell, 1970; Hickson, Stacks & Moore, 2004; Meharbian, 1981). Our communication comprises of three components: spoken words, non-verbal and tone of voice. Spoken words that are coming out of our mouth is 7%, non-verbal is 55% that is through body language , gestures and facial expressions and tone of voice is 38% that is the sound. A communication skill involves the three components, so delivering a message to the audience vocally needs to be congruent to the body language and tone of voice to persuade the audience. For example, if someone is asking you a question and you answered it confidently but your body language shows differently, it could send mix messages to the listener. For this mismatch communication, you can lose credibility to your listener. Demonstrative communication is a type of non-verbal communication that deals with different type of communication without words between sender and receiver. Non-verbal communication can be conveyed through but not limited to posture, gesture, facial expressions, tone of voice, eye contact and clothing. Demonstrative communication observes this non-verbal cues in order to tell if the listener is interested, engaged, confused or listening. And as well as if the speaker is confident of the topic he or she is presenting, sense of interest, and a demand from the listener...
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...Communication Paper Evan Miller Soc/110 August 3, 2010 Lydia Haddad Communication Barriers between Genders and Cultures Even though it can become an obstacle based on what the opposite gender sees as being socially acceptable. Verbal and Nonverbal communication can mean different things in different countries. Because a word or gesture in one country may be socially acceptable but in another it may not be acceptable. And verbal and non verbal communication between genders can become an obstacle. How do people communicate? People communicate in different ways. It can be done both verbally and non-verbally. In talking about the way that we communicate through verbal communication in groups there are three main functions of verbal communication- task ordering, process orientation and narrative (Harris & Sherblom, 2008, p. 107). The first communication method that I will be talking about is task ordering; It involves cognitive meaning that focuses on either/or choices and creates an understanding about the group’s purposes and processes. Specifically, language draws attention to particular items and provides the backbone of the group interaction. What if we are asked to serve on a task force, one of the first questions we might ask is, “What are we trying to accomplish?” We are also interested in the time constraints, the resources available, and other pertinent data. Another example of task ordering is if the group has an agenda, keep notes...
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...University of Phoenix Verbal and Nonverbal Communication Communication is the process through which we exchange information. We communicate verbally and nonverbally. These forms of communication may vary from culture to culture. We use a common spoken language to communicate with one another but it is essential to learn the language in a cultural setting to clearly understand each other. Non-verbal communication includes, but is not limited to, touch, eye contact, volume in our voices, facial expressions, posture, gestures, proximity, sounds, physical appearance and even the clothing we wear. Uniforms, for example, may be associated with the occupational status of an individual; a businessman may wear a suit, and a farmer wears overalls, and so on, each of which implies sets of relationships with the rest of the world. Our attention is usually focused on the study of verbal communication, but non-verbal communication also plays an important role in human interaction. We may use non-verbal communication to emphasize what we are saying verbally or to express our emotions lying beyond the verbal element. Among cultures and nationalities there are differences between verbal and non-verbal communication. Body language for example deals with the use of hands, arms and especially with the face. Facial expressions, such a smile, rolling of the eyes and arching of eyebrows, even breathing, may tell much about the person’s momentary feelings. For example, a person from...
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...Demonstrative Communication Name Last BCOM 275 Date Instructor Demonstrative Communication Communication is the way in which we can interact with any kind of person from different cultures, languages, and types. It is an imparting or interchanging thoughts, opinions or information among people by speech, writing, or signs. There are different ways in which people communicate. The three types in which people communicate is verbal, nonverbal, and visual. (Nayab, 2011). Verbal communication is the one that we go through it daily with any kind of person we interact with. Our verbal communication is used with the language we speak. Sometimes the way we use our language is defined on how we communicate with each other. The way we are brought up and raised is another example on how we use our verbal communication to others. Also the way we view a person and how our relation toward a person also demonstrates the way in which we communicate them. The way in which verbal communication is use towards those people is very different. For example the way we speak to a family member or a friend is a very different way versus a stranger that we met. Also we communicate differently with a person of authority versus a person that of a person in the same field or even a less position of ours. Even though it all so happens to be different, we use verbal communication as a vital role in our...
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...INTERCULTURAL COMMUNICATION Introduction Communication is the process of creating and sharing information with one another. Rapid changes in technology, transportation and immigration are making the world into a small-intersected community, where understanding how different cultures communicate is extremely important. In order to achieve effective intercultural communication we have to understand how different cultures communicate. Communication styles differ by how power is distributed within an organization. There are essentially two types: hierarchical, and democratic. In a hierarchical structure the most power is held by the highest ranking individual, where as in a democratic structure, power distribution is uniformed among the individuals. The classification of high-context versus low-context cultures based on the amount of information that is implied versus stated directly in a communication message. In high-context cultures, the meanings of the messages are found in the situation and in the relationships of the communicators, or are internalized in the communicator’s beliefs, values, and norms. In low-context cultures, less emphasis is placed on the context. Instead they rely on explicit verbal messages. Understanding these differences is essential to accurately decoding the message. Communication specialists estimate that three-fourths of our communication is nonverbal and takes place through our behavior. Nonverbal cues serve as the markers of ones’ identities...
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...The current issue and full text archive of this journal is available at www.emeraldinsight.com/1755-4217.htm Managing bilingual employees: communication strategies for hospitality managers Mary Dawson, Juan M. Madera and Jack A. Neal C.N. Hilton College, University of Houston, Houston, Texas, USA Abstract Purpose – One out of four foodservice employees speaks a foreign language at home. Furthermore, 37 percent of those employees speak limited English. Given this, hospitality managers must find ways to effectively communicate with their employees. This paper seeks to address these issues. Design/methodology/approach – The methodology employed a perspective-taking manipulation. Participants were placed in the role of an individual that does not speak the native language that is used in the workplace. Groups were measured on performance, quality, and accuracy. Groups were video-taped to measure frequency of non-verbal behaviors. Participants were surveyed to measure their levels of positivity. Findings – The results of this study identified effective non-verbal communication strategies for managers (combination of gestures, demonstrating, and pointing). When the leader used these strategies, the groups were able to complete the recipes faster. Managers who spoke another language expressed a more positive behavior towards the group. The group also expressed more positive behaviors towards each other when they had a second language leader. Research limitations/implications – A...
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...converse how effective the communication in nursing practice will ease a mutually satisfying therapeutic patient nurse and their family relationship. Nursing is a challenging profession and requires critical thinking and good communication skills. With the baby boomers getting older the need for nurses is more than ever. No matter the setting whether it is in the hospital or in a community, nurses receive the same reward of helping people. Nursing has come a long way since Florence Nightingale and will continue to evolve well beyond into the future. Communication mainly requires the mindful utilization of the spoken word, and even though accounting for only fifteen percent of all interpersonal communication, is the major means of stating factual information in relations among nurse, patient and patient’s family. At the same time as communication is a vital part of building the relationship among nurse, patient and patient family members it is also just as significant among nurse and coworker. A virtuous relationship is good to quality patient care, obviously both nurse and coworker have the similar agenda, to care for the patient, mend and accelerate recovery Superior communication between providers can be a wonderful boon to older patients and their families; therefore, improved nurse–physician communication is not simply a remedy for diminished job satisfaction, it is similarly an elixir for improving patient care”. Evidently the use of verbal communication among the nurse and...
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...Cross-Cultural Communication Matrix University of Phoenix Com/285 December 16, 2010 Cross-Cultural Communication Matrix Cross Cultural Communication Country Preferred communication style Non-verbal communication practices Business communication norms Strategies to increase cross-cultural communication Saudi Arabia South Africa China Saudi Arabia Arab’s communication style is more elaborate, as they make use of various phrases while communicating. Therefore, Arabs are said to be expressive. They are said to be extravagant in exaggerating. Arabs also rely on non direct communication. Silence is used as a non verbal communication practice and it shows thoughful observation. Gestures and facial expressions are important non verbal communication practices as well. Eye contact is also important to the Arab businessmen. If a person maintains eye contact, this shows his sincerity and truthfulness. Business should be in coherence to the culture of the country. It is important to make prior appointments for making business dealings. Thursday and Fridays are off in Saudi Arabia. Therefore, buiness communications should not be done on these days. Face to face interaction is highly favored. (Gorrill, 2007). It is important to understand the particular culture of a country. So, reading about the specific culture and getting information through books or internet will help in increasing the cross cultural communication. Introduction of training videos...
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...eLEARNING P.O. Box 62000, 00200 Nairobi, Kenya E-mail: elearning@jkuat.ac.ke HRD 2101 Communication Skills LAST REVISION ON May 10, 2013 DocDoc Back Close ©2013 JKUAT SODeL HRD 2101 Communication Skills This presentation is intended to covered within one week. The notes, examples and exercises should be supplemented with a good textbook. Most of the exercises have solutions/answers appearing elsewhere and accessible by clicking the green Exercise tag. To move back to the same page click the same tag appearing at the end of the solution/answer. Errors and omissions in these notes are entirely the responsibility of the author who should only be contacted through the Department of Curricula & Delivery (SODeL) and suggested corrections may be e-mailed to elearning@jkuat.ac.ke. DocDoc JKUAT: Setting trends in higher Education, Research and Innovation Back Close 0 HRD 2101 Communication Skills LESSON 3 Non-verbal Communication Upon completion of this topic you should be able to: Describe non-verbal communication Highlight the forms of non-verbal communication ©2013 JKUAT SODeL 3.1. Learning Outcomes Describe the various forms of body language Explain the role of non-verbal communication DocDoc JKUAT: Setting trends in higher Education, Research and Innovation Back Close 1 ©2013 JKUAT SODeL HRD 2101 Communication Skills 3.2. Introduction The statement ’...Words mean nothing without emotion...’ is ...
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