...Associate Level Material Appendix B Audience-Focused Communication Matrix Use the matrix to complete the information. Write 3-4 sentences for each item. • What are some audience characteristics you need to consider? • What communication channels would be appropriate and why? • What would you do to ensure your message is effective? • What are some considerations you must keep in mind given the diversity of the audience? |Audience-Focused Communication | |Audience |Audience Characteristics |Channels of Communication |Strategies to Ensure Effective |Audience Diversity Considerations | | | | |Messages | | |Managers |Be mindful of the work history. This |I would use numbers and graphs to show |I would want them to be a team and |When communicating with any given audience, | | |would let me know to be detailed in my |growth. I think that this would be easier |together. Letting the team know with |you should always be mindful of the | | |findings. Keep...
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...Club IT Part 2 Cindi Burgard XBIS 219 December 9, 2012 Jayson Sayers Club IT Part 2 Club IT is a new club that is run by the owners Ruben and Lisa, both of the owners have college degree’s. They have asked for help to make their club the one that everyone wants to visit. After spending time with Ruben and the employees of Club IT and watching how things are done, there are a couple suggestions that will be made to help them grow their business so that it will be the hippest Club in the area. There are a couple areas that the owners will need to improve on and the suggestions that will be made may be a little costly up front but in the end may be the life saver of this club. Some IT applications can be rented so to speak and some can be purchased and the owners will have to decide which they would prefer to do to benefit them the most. Lisa and Ruben have done fairly well so far, but to keep up with the clientele that they are catering to they need to be up to speed, so to speak. They currently cater mostly to a clientele of Net Genners and Millenials. These are the people that use technology for almost everything that they do. From communicating with friends to making major purchases these groups use their Phones, PDA’s, and tablets for everything. IT issues: 1. The current system place to connect to the internet is a “dial up” system. The owners will need to up grade this system to a DSL server. By doing this the clientele will have a better service...
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...Communication Opinion Paper Sarah Elliott HCS/320 October 15, 2012 University of Phoenix Communication Opinion Paper Effective communication must start with the basic elements of communication to insure that the ability to understand and to be understood. When communicating the basic of listening and responding to the needs or desires of the person communicating. Effective communication should be the standard of care in the medical field. It is very important that the care giver and the patient that both use communication to understand the needs of the patient and to insure the quality of care are at a higher level. Effective communication in the medical field is different than any other communication because we are dealing with lives that can be affected by not understanding what was being said or asked. Medical communication needs to continue to grow to be able to bring a higher level of care, adjustments will always need to be made to be able to serve all the different issues that arise in the medical profession. “Theories about patient satisfaction are relevant to how patients perceive communication with healthcare providers and often directly relate to specific patient characteristics, none fits perfectly as an explanation for these findings about communication. While patient preferences for care and unmet expectations clearly influence perceptions about healthcare interactions, other factors may influence the patient–provider encounter more directly,” (Devoe, Wallace...
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...The case study highlights the fact that poor communication is the source of most interpersonal conflict. Good communication skills are essential for having a successful career. The technician would have eventually lost his job as a result poor communication taking place between him and the manager and his inability to make expected changes because he did not know what to do with the information she was giving him. Effective communication fosters motivation by providing clarity to employees on how they are performing and areas they need to work on. The manager’s communication strategy will change positively because she will begin to focus on the message she is sending, how to present this message (channel), how this message is received by the other party and she will ensure the message is understood by asking questions and listening for feedback. The manager will realize she is using downward communication therefore she needs to explain the reason for her decisions because studies have shown employees are twice likely to respond to change when they understand the motive behind each instruction. The manager can also see that despite putting her messages out, it was not being clearly received. This is because the message as decoded in the technician’s mind represents his or her reality. There are also communications barriers which the manager will need to learn about. She has to differentiate when employees will use automatic processing for things they are not interested in but...
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...A businesses life cycle is constantly revolving around change. Being able to adapt both internally and externally to change will help your business to succeed in the long run. There are several techniques that help reduce resistance to change, one of those being participation. Participation is considered to be one of the most effective techniques when there is resistance to change in the work place, but why is participation so effective? When you have employees actively participate in the planning and implementing of the change process, it helps them to better understand the reason for the change and why it is needed. This is also a good opportunity for employees to voice their concerns with the change and to address any questions they might have as well. One example of active participation would be a bank that is constructing a new teller system, in order to better serve their customers. When designing the new system they bring in tellers from different branches to try out the new system and see if they can pin point any changes or improvements that might need to be made. This will help the program to be more effective for the tellers to operate, when the new system is ready to go live. A second tactic that is also useful to reduce resistance to change is negotiation. By negotiating, employees can discuss and agree on who will do what after change occurs. A good example of negotiating would be the banks new teller system which we previously talked about in the last example...
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...influence the company’s ability to convert to a lean system? * One major problem of Oak Hills processes is their internal customers and suppliers. BlackDome, an internal supplier of Oak Hills, was often late on deliveries but attributed this to rush orders placed by Oak Hills internal customer E&E. The internal processes between units are lacking effective communication between E&E and Oak Hills. E&E does not provide Oak Hills with information concerning their current or impending projects, so Oak Hills know little about what projects require the testing instruments that they supplied them. * Another problem was the fact that E&E customers were used to the luxury of placing rush orders. There for the plant had to maintain a high level of raw materials inventory on-site, costing them space and money. * Another problem is their use of the batch flow system. * They need to locate production and warehousing facilities closer to their customers. * Require suppliers to deliver smaller quantities, more frequently. In order for Oak Hills to implement a successful lean system there must be improved communication between its’ internal units. Oak Hills needs to require E&E unit to forecast their demand more accurately, so they can reduce the amount of expedited orders, and be better prepared for rush orders. 2. What changes in the manufacturing environment need to be undertaken in order to convert the current system to a lean system? Think about this from both a short-term...
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...CheckPoint: Group Communication Stroker Ace XCOM/285 3/10/2012 CheckPoint: Group Communication For this check point assignment, I will be discussing how businesses can organize their employees/staff into teams, the benefits of doing so, and the communication within the group. Group communication differs from individual communication because you need to always be actively listening. Making sure that other group members get an opportunity to speak and share their opinions. Being an active listener can also help resolve conflict between one group member and another. Some examples of conflict resolution would be to make responsibilities and ground rules clear at the beginning, discuss problems as they arise, rather than letting them fester till people explode, and realize that group members are not responsible for each other’s’ happiness. One of the most important elements of a successful team is open and honest communication, with employees sharing opinions and information to ensure that all team members are certain of the business objectives and how to achieve them. Ways to foster group communication would be schedule regular meetings with the whole team, so that each member can provide feedback as to any concerns they may be having...
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...non verbal messages, and then offering a response (Cheesebro, O’Connor, & Rios, 2010). This implies that to offer accurate responses in various situations including during conflict resolution, one must be able to receive the information accurately through effective listening in order to draw meaning and respond to the parties in question appropriately (Shermerhon, Hunt, & Osborn, 2004). It is through effective listening to a party that one is able to grasp the intended meaning and offer a relevant response. Effective listening skills are one of the main determinants of the progress of teaching, informing, and conflict resolution. However, various factors need to be put in place to ensure that listening enhances the quality of communication among the parties involved. It requires effective coordination between the brain and the ear as well as proper concentration by the parties involved. This study presents listening strategies employed in effective conflict resolution. Listening Process The starting point is the absorption of information through the ear which is the transmitting device to the brain as indicated below. Source: Cheesebro, T., O’Connor, L., & Rios, F. (2010). For listening to occur, hearing must first take place. While individuals may not have much control on hearing, listening requires deliberate efforts. After hearing, individuals must endeavor to grasp the message. This will be achieved by focusing on such a message physically and mentally. Physically...
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...reading skills, presentation skills, online-learning students should have three more important: Organizational - Time management and Effective Communication Skills. Organizational skills play an important role to the success of every people no matter who we are. We need to sort the order of priority which is the most important, who will coordinate with, or who help us to do it best. This not only gives us time, but also gives us confidence in every works. So, this is very essential for online-earning students as some have to work, some run business at home, or some are busy with housework, caring for children… To arrange right time, right people for right jobs help students more actively in learning. As a certain correlation, time management skills required online-learning students to build schedules of a day, a week or of a month in a scientific way. By that, we could prioritize emergency works, or tests imminent deadline. However, time management skills also requires us to determine the maximum of time we win for solving a problem, helps us to control the time remaining funds for other things. This is extremely important for anyone, not only for online-learning students. The universal truth is "Time never stops". Once we have the means, the tools and the time, the most important factor for effective online learning is communication skills. Talking to Student Service...
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...Who was the sender? | Kevin Strikwerda | Who was the receiver? | John Knowles (co-worker) | What was the message? | Broken Truck – who broke it and how long had it been damaged | What Channel was used to send the message? | Phone conversation | What was the misunderstanding that occurred? | Who broke the work truck | Kevin Strikwerda Week 1 - ASSIGNMENT 1.1: COMMUNICATION PROCESS MODE How could have the misunderstanding been avoided? | I jumped to conclusions without asking questions first. Let emotion get the best of me | 1. What did you learn about the communication process from this activity? I learned that there are many distractions, cause and effects to all levels of communication. For me the emotion side of it is something I need to react better to. Calming down and reacting with a level head is best for both parties. I learned that the receiver is reacting to my hand and face gestures just as much as my spoken word. In the work place I feel the communication needs to be very “PC” (politically correct). Personal emotion and opinion needs to be left out and not used as a distraction in the conversation. 2. What seemed to be the main causes of the misunderstandings? The main cause of the misunderstanding was my lack of information about the initial problem. I jumped to conclusions before asking any questions and was fueled with emotion. I let my emotions get in the way of thinking with a clear head. When I should have taken a moment to calm down...
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...Communication is Key Stephanie Rose COMM 200 Prof. Holmes Sept. 6, 2012 Communication is Key Women tend to want to talk and men think that women should know what they are thinking without saying anything at all. This is often the downfall of a marriage, the failure to communicate. It depends on who you ask if self-disclosure is good for a marriage or not. Most women think that it’s good to talk about their feelings, likes and dislikes. Women will more willingly tell about things going on in their day with work or friends. Men, on the other hand, seem to think that women share too much. Men do not normally like to talk about feelings and they will not easily or willingly share their thoughts. Self-disclosure is a means of communication that needs practice, and all couples could benefit from it. It’s undisputed that communication is the key to any relationship. “Quality communication is defined somewhat differently from study to study, but research consistently has shown a link between happy marriages and "self-disclosure," or sharing your private feelings, fears, doubts and perceptions with your partner” (Schoenberg, 2011). Although, I believe that self-disclosure is a wonderful way to keep a relationship happy, I do not think many men believe in sharing there inter most thoughts and feelings. It has been my experience that when I tried to open the lines of communication with my husband, it normally ends in a comment like “do we have to talk everything...
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...we could face is lack of communication, sometimes you can have too many talkers and not enough listeners. 3. It can be effective both positive and negative. Different personalities can clash or complement each other. If everyone has strong communication skills, and positive attitudes I think team work is a great experience. In life you are constantly faced with many situations where team building is a must. It can be from home to family or able to function on a job. 4. My lens was the: Results Lens and Reputation Lens. You listen to your intuition (sensibility) to determine the greatest good for each individual (autonomy) and the character traits and virtues that will best serve the community (equality). I think the results are important because it reflects a lot about a person’s personality. In my life I tend to take the nurturing role and I am always willing to help people, even it means that ultimately I do all the work. I like to be people-pleaser and encourage everyone to get along. 5. With everything in life everyone has different ideas of what is right or wrong. I think you just need to respect that everyone has their own views, and ideas but everyone has to contribute to get the work done. 6. I think the best way to resolve conflict is to always have open communication. You also need to be willing to listen...
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...I really enjoyed our class discussion on communication. Communication skills are such an important part of life because of the basic fundamental need we have to interact with each other in our daily lives. We communicate with each other within our families, at work, and recreation. Communication is the only way humans interact with each other. The better a person's communication skills are, the easier it is for that person to get their ideas, concerns and feelings across to others in a clear and concise manner and the easier it will be for that person to understand what others are trying to tell him/her. Communication is how you survive. Without it there would be no way to tell someone what you need or want so you wouldn't be able to survive. It is important in my life for those reasons specifically but also in the fact that it allows me to hold up conversations with people and to help those around me with their problems and them with mine. Even the simplest form of communication is needed in everyone’s life whether it is a shake of the head or a wave. In my social circle we tend to use more non-verbal communication. It is very important to be able communicate or you wouldn't be able to express your creativity. I believe being able to communicate is one of the biggest parts of making us all unique. Without communication we would all be very lonely and unhappy. Being able to communicate makes it so we can rely and trust others. Eating together as a family in my household helped...
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...Analyzing an audience is an important part of business communication. Understanding and determining the type of audience will ensure the communication that is understood and appropriate. Analyzing the audience goes deeper than physical aspects of the audience, such as sex, age, religion, race, ethnicity, culture, and religion. It is important to analyze what the audiences’ role is with the company; if they are executives, other employees, stakeholders, or investors and whether they are internal users of a company or if they are external users. If a speaker understands his or her audience, it is more likely that the speakers point will be made and the audience will have a better grasp of what is being said. When a speaker is presenting to a group of stakeholders, investors, managers and other employees about the company’s quarterly sales, some of the audience characteristics that need to be analyzed would be: • Type/Personality • Role in the company Who the audience is, is an important aspect of audience analysis; whether the audience member’s fellow employees or superiors, investors or stakeholders from inside or outside of the company are all important in analyzing an audience. Knowing the audiences role in a company will allow the speaker to better understand how to direct what he or she is speaking about in ways that the audience will understand. Also, it will allow the speaker to cover all aspects of the quarterly sales so that each member of the audience can receive...
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...relationship, communication is key to a strong business relationship. This can be the relationship between business and customer, or, equally as important, the internal relationships among different employees within the company. Communication can be improved in virtually every workplace, no matter the industry or size. After all, it is the only way for information to effectively spread throughout the business so that everybody can be informed to the degree that they required to properly achieve their goals. | | | | | | | | | Issues from the User Forum: | | | | | Poor Communication | | | | | I have been working in an office environment for a month now. I cannot seem to fit in with the other employees. I don't understand what the problem is. I have tried to be friendly, but everyone just rejects me and when people... < more > | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | Suggest a solution for this issue | | | | | Post a question to other users | | | | | | | | | | | | | | There are many opportunities for poor communication in a workplace, and awareness of these hindrances is the first step toward discovering and solving them within your own business. Strangely enough, it seems that it is always the employers who are the last to find out that there does indeed exist poor communication within...
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