Norge Electronics is a textile manufacturer. The company’s headquarters is located in Lisbon, Portugal. The primary responsible or services offered by the company is the sale, installation and maintenance of equipment for textile manufacturers. Norge Electronics prides itself on the fact that “total customer service” is their primary concern and dedication. They have also expressed to their clients that their unique selling plan will allow their clients to increase productivity. They attribute their competitive advantage to Norge Productivity Index (NPI), and the primary strategy of the company is to provide the best customer service possible along side with top product quality.
The head of Norge Electronics is the Managing Director Lars Jorgenson. Under him lie four separate departments, Sales department, Service and maintenance teams, Customer controller department and the Administration department. Joao Silva was in charge of the Administration department. His primary responsibilities were finance management, treasury, general and cost accounting, legal and personnel. Silva had been selected by the vice president of human resources to present to the general audience of the annual meeting of personnel directors. He was to give a brief overview of the steps he took over the past two years and explain their results. The changes which were implemented by Silva are: * Legalized pay system * Firm’s organizational chart and job description * Job evaluation project * Staffing and pay for performance system * Results evaluation system
During the implementation process, problems developed. I believe the action Silva took to make changes was a good thing but his failure to involve the rest of his team members was not good. He did not consider their opinion in the decision making