...Beginning in 1841, John Norton booked a shipment of kerosene aboard a small sailing ship bound for South America. Little did he know this would be the start of an international shipping company that is still around today over 150 years later. Norton Lilly International provides services to ships in 70 ports located in North America, the Caribbean, the Pacific and the Middle East. The company had experienced rapid growth due to the development of cargo containerization. By 2005, the company had experienced annual revenues of more than $41 million and was the largest privately held shipping agency based in North America. In 2006 everything changed and the company had a net loss of $2.6 million. A failure to effectively integrate acquired shipping agencies, an inadequate attention to operational performance and too little focus on bottom-line performance all contributed to the company being in this unfamiliar position. Jim Burton became CFO in 2007 to turn everything around. Burton was expected to develop a sustainable business platform that would be capable of doubling the company’s size and generating an attractive return on investment. Jim Burton did everything in his power to help turn around Norton Lilly International. Due to the fact that he was new to this industry and dealing with veterans that had 30 years of experience he had to use an incremental approach by introducing ideas and building on them once accepted. He formed an executive committee in order to begin...
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...When an icon stumbles: the Ribena issue mismanaged Tony Jaques RMIT University, Melbourne, Australia Abstract Purpose – When two 14-year-old New Zealand schoolgirls challenged the advertising claims of Ribena blackcurrant drink – owned by global giant GlaxoSmithKline – they triggered a sequence of events which led to prosecution, public opprobrium and international damage to an iconic brand. The purpose of this paper is to explore the case and identify lessons for future management practice. Design/methodology/approach – Some of the fundamental principles of issue management, post-crisis discourse and corporate apologia are to recognize the problem early, to promptly institute a strategic response plan and corrective action and, if necessary, to apologise genuinely and without delay. The paper assesses the case against the theoretical basis of each of these principles and comparable cases. A senior executive of the company concerned was interviewed about some management aspects. Findings – Despite early indications of a problem which had potential impact around the world, a major global corporation responded inadequately to a local situation and, as a result, suffered prolonged embarrassment at the hands of two teenagers and unnecessarily severe damage to its brand and international reputation. Originality/value – By in-depth...
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...Norton Lilly International: Written Case Norton Lilly is an international shipping agency. They have 37 regional offices, which provided service to ships in 70 ports located in North America, Caribbean, Pacific, and the Middle East. Their services consist of booking freight for export, clearing inbound cargo with U.S. customs, fueling vessels, restocking vessels with supplies and provisions, and arranging cargo-handling services. The company started way back in 1841, 150 years ago to this case’s time period, starting with John Norton. In 1907, the company expanded to include the Lilly family. In 1925, the company expanded to become international, with the opening of a Norton Lilly office in Panama. In 2010, Norton Lilly is the market share leader. 1 Norton Lilly has been successful as a company for their entire 150 years of existence. This is an achievement by itself. Most companies are not continually successful for more than a decade, with economies, struggle to compete, technology advancements, and leadership/ownership. The one thing that stands out about Norton Lilly is the overpowering emphasis on having successful leadership in the company. When Norton Lilly slowed and had a $2.6 million net loss in 2006, they looked at what had been successful, and because of outside acquisitions of agencies, a lack of focus on bottom-line performance, and a poor focus on operational performance, they began a turnaround. Starting with good leaders, Norton Lilly used an executive...
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...Don DeLillo’s book, White Noise, tells the story of Jack Gladney and his family. Throughout the book, Jack takes on a professional, fictional persona resembling that of Hitler, being the Chairman of Hitler Studies at the College-on-the-Hill (DeLillo 4). Jack turns his professional persona into this fictional character, something he could transform himself into, as if he was filling a Hitler mold. Jack relies on this Hitler-esque persona to sustain his own personal identity and self-worth, although in his mind, this fake persona is only subsidiary to his own personality. Jack struggles with ascertaining the importance of himself as compared to the importance of his own made-up persona and this notion of fabricated reality becoming more important that actual reality is offered throughout White Noise. While in his role of Chairman of Hitler Studies, he refers to himself as J.A.K. Gladney and dresses in sweeping, dramatic robes while teaching. Jack also takes into consideration the advice of the chancellor, “He wanted me to “grow out” into Hitler. He himself was tall, paunchy, ruddy, jowly, big-footed and dull. A formidable combination. I had the advantages of substantial height, big hands, big feet, but badly needed bulk” (DeLillo 16). This impression of J.A.K. Gladney differed greatly from Jack’s own character, and the fact that he does not know German only adds to the plasticity of his fabricated self. The idea of false reality overtaking actual reality is shown by Jack and...
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...Dustin Wallace 3/1/10 ENC 1102 Robinson Fincher’s Interpretation of Consumerism’s Grasp on Identity “Advertising has us chasing cars and clothes, working jobs we hate so we can buy stuff we don't need.” This quote directly from David Fincher’s film The Fight Club perfectly sums up the message of the film. In Fincher’s film, the main character, played by Edward Norton, is an automobile company employee who suffers from insomnia. His life seems to be controlled by material goods and he works a white collar job in American society. This nameless character is meant to represent the average male who leads a boring life and is obsessed with his own material possessions. As the movie progresses this character, the narrator, seeks a more exciting life after meeting Tyler Durden and having his apartment destroyed. Together Tyler and the narrator create the fight club which seems to give them an identity that they never before had. As the fight club grows it becomes Project Mayhem; a rogue project with a goal to erase debt by destroying buildings that records of credit card companys. In his film, The Fight Club, David Fincher attempts to send many different underlying messages to his viewers. However, the main purpose of the film is to encourage the audience to break free from the hold of consumerism and to develop their own identity. In particular, this message is geared towards middle aged men living a sedentary life trying to be something that they aren’t;...
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...unfortunate consequences of racism in a family that is surprisingly yet, frightening realistic it. The racial identity that plays in to American History X also plays out to what the authors of Omi and Winant describe in there novel “Racial Formation and plays into act with Michael Rogin, “The Sword Became a Flashing Vision”: D.W. Griffith’s Birth of a Nation. Finally, the film shows that it is not just the white neo-racists who are fools to be involved in this, but that all racism is foolish. Through these methods, the film shows the viewer, extremely convincingly, that hatred and racism will destroy a person and those around them. The dynamic that greatly contributes to the efficiency of American History X, is the illustrious acting. Edward Norton flawlessly plays Derek Vineyard, the main character in the movie, who is angered but the murder of his father by two African-American people who then, therefore turns to the world of Neo-Nazism searching for comfort toward his father’s death and for further...
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...There are six parts to both inner and outer journeys as a hero, and Milo from the Phantom Tollbooth goes through all of these steps in his journey to find who he is. This journey is an outer journey because he physically leaves home and goes to an unknown place. It’s also an inner journey because he mentally leaves not knowing who he is or what he’s doing with his life, but when he returns, he is grateful for his life and realizes where he went wrong previously. Therefore, Milo seems to be a hero. Taking both an inner and outer journey which qualifies as a hero journey seems to make him a hero, but there are other reasons that are shown in the story that make him a hero. In the Phantom Tollbooth, Milo takes both an outer and an inner journey in the story, and there are qualities in the story that make him a hero. Before Milo leaves his home, he doesn’t know exactly what he’s doing with his life. If he’s one place, he wants to be somewhere else, or if he’s doing one thing he always wants to do another thing. When he finds an automobile and a tollbooth at his home, he sets it up because he has never had much adventure in his life. Therefore, he completes the first step of an outer journey: leaving home. Once he leaves home, he arrives at two towns— Digitopolis and Dictionopolis. He meets many confusing people on his way along his journey, and receives help from most of them, which completes step two of an outer journey. In this sense, he is travelling from known to unknown, and...
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...American History X is clearly a film dealing with racism. The interesting thing about this film is the way in which the subject is treated. First of all, it is obvious that, though racism is always a difficult subject to deal with, American History X presents it without any reservations or dumming down. Second, the film's figurehead for racism, Derek Vinyard (Edward Norton), is not an unintelligent redneck racist as films often portray them, but is in fact well-spoken, charismatic and intelligent, although he clearly holds ideals that are terribly wrong. Finally, the film shows that it is not just the white, neo-nazi racists who are fools to be involved in this, but all racism is foolish. Through these methods, the film shows the viewer, extremely convincingly, that hatred and racism will destroy a person and those around him. It is immediately revealed to the audience at the outset of this movie that there will be no holds barred and no playing down the realism of this intense racial hatred. When the film flashes back to the reason for Derek's incarceration, we see Danny wake up his brother to tell him that some black guys are trying to steal or wreck his truck, and Derek immediately jumps out of bed, grabs a gun, and shoots one of them, wounds another and fires at the third as he drives away. Then, in one of the most brutal scenes in film history, Derek forces the remaining, wounded man to put his face on the curb and Derek kicks the back of his head, smashing in the man's...
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...Milo ’s journey is one that I know he is bound to never forget. During this journey he endures much wisdom and knowledge as he visits many locations such as dictionopolis, the forest of sight, valley of sound, and digitopolis, where he is intrigued by the many facts forced upon him. Like Milo I would need to spend more time in dictionopolis which includes the market, the Which, and the gift of words. “We determine if we use a word correctly by the way it is stated to us, or how it is used in a sentence.” Those are the very words I was saying to myself, when I notice I was lost in the Doldrums and could not find my way out. Do I go left, right, up, or down? My god, how did I even get here? I want to go ……And before I could even finish my sentence the not so wicked Which stood before me. The first question I asked was “Where am I?” And she clearly stated “Well, you already know where you are, the question you should be asking is how you got here. I mean that would be the more logical question to ask if you indeed really want to get out of here.” Yeah, yeah, yeah, I mumbled…So what am I doing here in these unpleasant doldrums. She replied saying “This is where you end up when you don’t pay attention and don’t think. I cried out “Don’t Pay Detention…. Lady I pay to get out of Detention every time I get one.” And she quickly responded “My point exactly.” You see I said when you don’t pay ATTENTION!!!! Not pay DETENTION, You ignorant child!!!!! I felt so stupid...
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...Kristine Lilly Lilly attended Wilton High School in Wilton, Connecticut. While still attending high school, Lilly became a member of the United States women's national team. She was recruited by, and eventually chose to attend, the University of North Carolina at Chapel Hill.Lilly competed as a student-athlete, playing for the university's North Carolina Tar Heels women's soccer team from 1989 to 1992. During her time there, she won the NCAA Women's Soccer Championship every year she played. She won the Hermann Trophy as a junior in 1991 To honor her time with the school, North Carolina retired her #15 jersey in 1994.Lilly grew up in Wilton, Connecticut and lives in Needham, Massachusetts. She is married to Brookline fireman David Heavey, a former hockey and golf star at the University of Connecticut. Lilly gave birth to her first daughter Sidney Marie Heavey on her birthday, July 22, 2008, and her second daughter Jordan Mary Heavey on September 2, 2011. She appeared in the HBO documentary Dare to Dream: The Story of the U.S. Women's Soccer Team. Lilly helps run a soccer camp with Mia Hamm and Tisha Venturini-Hoch. Lilly made her debut for the United States women's national soccer team in 1987, when she was still attending high school. During her international career, she surpassed the previous women's world record of 151 caps, held by Norway's Heidi Store, on May 21, 1998.On January 30, 1999, she surpassed what was then the men's record of 164 caps, held by Adnan Al-Talyani...
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...Ergi Omeri HSB4U1-11 Mr.Drummond September 10, 2013 American History X is a reflective and inspiring drama about the consequences of urban racism as it portrays the way a family can be torn apart by hate. A very graphic examination of extremism in America, the film shows neo-nazi/skinhead activist, Derek, trying to reform himself and save his brother after living a life consumed by violence and bigotry. The story unfolds through the eyes of Danny Vineyard (Edward Furlong), who idolizes his older brother Derek (Edward Norton). Raging for revenge over the murder of their firefighter father, Derek ends up finding himself transformed by a philosophy of hate. His incendiary actions ultimately lead to a murder and a prison sentence for himself. Racism, prevalent throughout the world and of course, the film American History X, affects the way one thinks about others. A key element of this film, other than racism of course, is that the activist Majorities can never be trusted. A lot of ruthless scenes of violence were included in the film, which for some may have increased its effectualness and made it appear more real. Manipulation is also key in American History X where the main characters in this film are young, bright, and filled with potential, yet they still somehow manage to be recruited into the neo-nazi/skinhead movement. The message is that any person, no matter how normal, can quickly cross the line from being civil into being consumed by racial fanaticism, violence...
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...American History X is clearly a film dealing with racism. The interesting thing about this film is the way in which the subject is treated. First of all, it is obvious that, though racism is always a difficult subject to deal with, American History X presents it without any reservations or dumming down. Second, the film's figurehead for racism, Derek Vinyard (Edward Norton), is not an unintelligent redneck racist as films often portray them, but is in fact well-spoken, charismatic and intelligent, although he clearly holds ideals that are terribly wrong. Finally, the film shows that it is not just the white, neo-nazi racists who are fools to be involved in this, but all racism is foolish. Through these methods, the film shows the viewer, extremely convincingly, that hatred and racism will destroy a person and those around him. It is immediately revealed to the audience at the outset of this movie that there will be no holds barred and no playing down the realism of this intense racial hatred. When the film flashes back to the reason for Derek's incarceration, we see Danny wake up his brother to tell him that some black guys are trying to steal or wreck his truck, and Derek immediately jumps out of bed, grabs a gun, and shoots one of them, wounds another and fires at the third as he drives away. Then, in one of the most brutal scenes in film history, Derek forces the remaining, wounded man to put his face on the curb and Derek kicks the back of his head, smashing in the man's...
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...Jason Caprioni Professor O’Hara Sociology 12/10/15 Fight Club: Sociological Analysis Fight Club is one of the most bizarre but fantastic movies I have ever seen. The story starts about showing us the life of Jack (the mostly nameless narrator played by Edward Norton), attending a support group to help subdue his insomnia which emerges from his tasteless life and boring career as an office worker. He begins to attend many support groups, even though he is not diagnosed with any of those illnesses since it helps him feel better. Eventually, he meets Tyler Durden. The "two of them" create a men-only underground fight club which later evolves into Project Mayhem, while also creating soap from human fat stolen from liposuction clinics. While the...
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...“Education is the most powerful weapon which you can use to change the world” –Anonymous. You can do anything with education. This quote ties with the theme because education is great fun and not boring. In this book Norton Juster does a marvelous job of making the Phantom Tollbooth an amazing work of art and creativity. In the Phantom Tollbooth Norton Juster brings you to a foreign land where words are sold and bought, sounds are collected and evil demons are stalking in the distance. In the tale Milo has to save to two princesses from the Castle in the Air to bring back Rhyme and Reason to the kingdom. Milo, Tock and the Humbug have to overcome many challenges to reach the kingdom of Digitopolis to ask for the location of the Castle in the...
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...American History X is a strong and powerful movie. This controversial film was written by David McKenna and directed by Tony Faye (who is also the cinematographer) making his directors debut. With a starring cast of Edward Norton who plays an intelligent super-neo-Nazi-skinhead, named Derek Vinyard and his younger brother Danny played by Edward Furlong, who idolizes Derek and wants to follow in his footstep, but lack the intelligence like Derek. Their family also plays a role in the films storyline. Their mother who is always chronically sick, they also have a sister who Derek fights with a lot, bu. T in the end they have a powerful scene of tough family love. However, it is their father a firefighter, as well as the leader of a neo-Nazi gang who is the main reason as to why these boys are the way they were. The film’s story is defined by racism the embracement of Nazi antics of the lives of two brothers Derek and Danny who grow up in Venice, California. Their firefighter father (who was a skinhead) was killed trying to fight a fire in a black neighborhood. This is where Derek’s life started to head down the wrong path and Derek became the leader of the neo-Nazi gang after his father. One night Derek spots two black men breaking into his car; he shoots them killing them both, and is sentenced to three years in prison leaving Danny to follow his brother’s footsteps. Derek was faced with many obstacles while in prison. The fact was no matter what race you are everyone...
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