...Boulton & Paul Limited, Norwich Assume that you are the CFO of Norwich-based Boulton & Paul Limited. Boulton & Paul started life in 1797 as an ironmonger’s shop on Cockey Lane in Norwich. After becoming an iron foundry, a wire netting manufacturer and achieving renown as constructor of prefabricated wooden homes, including huts for Robert Falcon Scott’s Antarctic expeditions, the firm became famous for aircraft manufacturing. The firm has been responsible for producing some of the iconic fighter planes involved in WWII, including the Defiant NF MKII. More recently, the firm has re-invented itself as a medium-sized niche high-tech aerospace equipment manufacturer. Boulton & Paul is in the running for a new European Space Agency (ESA) contract worth at least £15 million in revenue to the successful bidder. The contract involves the supply of a high-tech optical component used in the agency’s new range of satellites scheduled for deployment over a five year period. As CFO, you are coordinating the financial case for your firm’s bid. The bid you are currently preparing would call for Boulton & Paul supplying 10 units of the required optical component every year for the five-year contract period. The proposed selling price for each of the units is £300,000. Based on estimates from your manufacturing team, the proposed price is very competitive and it is unlikely that the competition could make a better offer. If the bid is accepted by ESA, it would commit Boulton and...
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...The Kudler Fine Food Company will be having new registers installed in three of their stores. This is the main piece of information being communicated in the memo that was sent from Yvonne Reynolds to Brenda Wagner. Based on the criteria of organization, clarity, tone, and style this memo is not a very good example of what a memo should be. The organization of this memo is done in a way that you can understand that they are going to be getting new registers. However, the clarity of the memo makes it difficult to understand. Yvonne informs Brenda that the vendor of the new registers will give some training materials and train the company’s trainer. She then states, “We need to determine the best way to train the cashiers in the three stores, the management team in each store and the computer support specialists.” This makes is confusing to understand who is suppose to be doing the training in the store. It leaves questions as to why the vendor id training someone if it is then up to the stores to find a way to train the employees. The clarity also comes into question when Yvonne says to, “have someone evaluate the various means we could use to deliver the training and make a recommendation of how we should proceed.” This leaves Brenda to try to figure out where to look for someone and to figure out when exactly the training is suppose to happen. The tone and style are on the casual style for a business memo. The whole thing is typed in one paragraph that is not as informative...
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...DATE: January 12, 2012 TO: All Employees of Denver Branch FROM: Leonard Schwartz, Branch Manager SUBJECT: New Loss-Prevention System As you may have recently heard, lately we received news from the corporate headquarters of the company that it would be in the best interest of the entire company to pay more attention to matters of preventing accidents and any other safety-related measures that affect the workplace, including both office and field activities related to all types of jobs that we complete. Every single employee in each office at every branch needs to be ever mindful in this regard so that they are more efficient and effective in the daily performance of their everyday tasks that relate to their job responsibilities so that safety is always of paramount concern. With this goal of safety ever present in our minds, I believe the bottom line of the emphasis on safety could be considered to be the training that each of us receives in his first, initial weeks on the job as well as the training provided on a regular basis throughout each year of our employment with M-Global, so that we are always aware of how to operate in a safe manner. The training vehicle gives the company the mechanism to provide each of you with the means to become aware of the elements of safety that relate to the specific needs and requirements of your own particular job. Therefore, at this point in time I have come to the conclusion in the process of contemplating the relevance of the new corporate...
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...misleading expressions (euphemisms) such as “meet our Creator” which means death and “Policy of Disinformation” which means lying to the public. Weak phrases should be avoided also. Weak phrases are ones such as; “wealthy business person”, “Carrying a child” and “one year old boy”. Instead, what can be used are phrases such as “tycoon”, “pregnant” and “one year of age boy”. Police officers must NEVER discriminate because of gender. Neutral terms should be used to manifest, fairness and equality between sexes. Examples are; “If a woman drives” to “if a person drives”, “man-made” to “artificial” and “manpower” to “human power”. A memorandum is a note, or reminder that one wishes to preserve for future use. Its various tense forms may be done by shortening memorandum to memo. Memorandum is definitely singular while its plural form is memoranda. The tone of a memorandum from a subordinate must always be formal, whereas official of equal positions the...
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...Business Memos A memo, short for the word memorandum, comes from the Latin word memorandus, which means, "to be remembered." It is a compact written message designed to help someone remember something. Unlike letters, the external communications of a company, business memos are an internal form of communication and it is standard practice to save them. Their objective is to deliver information or instructions and writing them in a sensible manner that the information is delivered with more meaningful note and its impact on its reader is also serious. Confined to a single topic, each interoffice, interdepartmental and company - wide memo becomes part of the institutional memory of an organization. They record daily activities and eliminate the need for time-consuming meetings. As historical documents they are often referred to when writing reports or resolving disputes regarding past activities. In short, they speed up the daily business of doing business; they keep people who need to be kept in the know, in the know. When a business organization designs an official letterhead it often also designs an official memo sheet, complete with a company logo featured at the top of the page. Besides having a professional look and feel, preprinted memo sheets often provide specialized information fields that accommodate specific procedures for expediting in-house communications. Memos Types 1. Informational Memos 2. Instructional Memos Informational Memos is an in-house...
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...Memorandum To: Management and staff of O’Charley’s From: Jacqueline Kinuthia Date: 7/28/2014 Re: Overhead Cost Confidential Problem: Over the past three months, the company has exceeded its proposed budget for this quarter. Most locations have reported an increase in associates’ turnover rate. The problem has a common key factor caused by under staffing. During the complete exit interview, most associates cited total burnout during their work shifts. An attempt to remedy this problem has been unsuccessful. New associates hired to correct this problem of maintaining a full staff at all shifts have turned most locations into a revolving door as the problem persists. Analysis: Each location has a set budget for hiring and retention of associates. A planned orientation for new associates is detailed, time consuming, and costly. During this training period the new associates are usually over burdened with filling in for an absent associate. In most cases the orientation is interrupted resulting inadequate training and education. Essential skills such as learning to deal with and handle difficult customers are not relayed. Proposed Solution: To improve the hiring and retention at these locations, the district managers held several meetings with their fellow associates. During the open forum, associates proposed ways to improve their workplace to make it more favorable. Most of the ideas proposed ranged from having uninterrupted work breaks, having a buddy system, an incentive...
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...MEMORANDUM Heading Segment The heading segment follows this general format: TO: (readers' names and job titles) FROM: (your name and job title) DATE: (complete and current date) SUBJECT: (what the memo is about, highlighted in some way) Make sure you address the reader by his or her correct name and job title. You might call the company president "Maxi" on the golf course or in an informal note, but "Rita Maxwell, President" would be more appropriate for a formal memo. Be specific and concise in your subject line. For example, "Clothes" as a subject line could mean anything from a dress code update to a production issue. Instead use something like, "Fall Clothes Line Promotion." Opening Segment The purpose of a memo is usually found in the opening paragraph and includes: the purpose of the memo, the context and problem, and the specific assignment or task. Before indulging the reader with details and the context, give the reader a brief overview of what the memo will be about. Choosing how specific your introduction will be depends on your memo plan style. The more direct the memo plan, the more explicit the introduction should be. Including the purpose of the memo will help clarify the reason the audience should read this document. The introduction should be brief, and should be approximately the length of a short paragraph. Context The context is the event, circumstance, or background of the problem you are solving. You may use a paragraph or a few sentences to establish...
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...Technical reports are often prepared for sponsors of research projects. Another case where a technical report may be produced is when more information is produced for an academic paper than is acceptable or feasible to publish in a peer-reviewed publication; examples of this include in-depth experimental details, additional results, or the architecture of a computer model. Researchers may also publish work in early form as a technical report to establish novelty, without having to wait for the often long production schedules of academic journals. Technical reports are considered "non-archival" publications, and so are free to be published elsewhere in peer-reviewed venues with or without modification. A memorandum (abbrev.: memo) was from the Latin verbal phrase memorandum est,...
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...Memo To: Edward Nelson, Executive Director From: Tabatha Monroe, Librarian Date: Monday, September 10, 2012 Subject: Request for Professional Development Funding I am writing this memorandum to request Kaplan College to sponsor a Business Writing course that I wish to enroll in at the University of Miami. I spend a fair amount of time at work communicating via emails, notes, letters, and reports and many of these documents are read by our internal and external customers. And I believe that a Business Writing course will improve not only my job skills, but productivity as well. In my current position as a librarian, I am responsible for communicating with students, faculty and staff members, publishers, and vendors about academic issues on a daily basis using email, memos, and reports. I also compose, edit and publish user guides with instructions on how to access and use various library resources. And I annually submit a report that provides details on how the learning resource center is complying with federal and SACS regulations. By focusing on the particular types of documents that I use on a daily basis, this course will help me to improve the skills needed to write and edit business documents that are concise, correct, and clear. This course will assist me in developing my business writing skills that will allow me to better meet the needs of this organization through effective communication. After this course, my productivity will increase...
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...LEGAL WRITING Prof. Gajić FINAL EXAM 1. Who can an attorney ask to prepare a brief? _________________________________ 2. Briefs should not be longer than one to two pages long and should be easy to read so that the reader does not have to spend much time understanding the reasoning of the case. T F 3. What are the two most important parts within the heading of internal legal memorandum? 4. The memo should begin with a statement of the issue, which is the legal question that the memorandum addresses. T F 5. The largest portion of the memo is the ______________ section. 6. The last section of the memorandum is the _________________, in which a brief summary of the memorandum is offered. 7. Name a few factors to consider when designing a law office space. What should be considered and offered to clients? _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ 8. Successful interviews require the right __________________ and _____________. 9. Describe a situation in which you are meeting with a client for the first time, how would you behave, approach him/her, guide the interview. _____________________________________________________________________ _____________________________________________________________________...
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...MEMO To: All Departments From Thrit Tuachob, Director of Human Resources Date: July 13, 2015 Subject: Revisions to Employee Wellness Program Because of the company’s rapid growth and because of continuing developments in the field, even employees with advanced scientific training are having trouble keeping up with new developments. EBG wants all employees, whatever their position, to be able to discuss with customers, at least in a basic way, the scientific concepts behind the company’s products and services. Beginning six month from now, January 13, 2015. EBG will offer basic, intermediate, and advanced courses in reading, writing, and math. Basic Program Overview The courses will be offered during work hours, employees will be paid for the time they spend in class. Books will be provided. Progress in these courses will be taken into account in employees’ quarterly performance reviews and annual salary reviews. There are some requirements and information for this course * Managers will evaluate employees and may recommend that employees take one or more of these courses. * Employees can choose to take a course or courses without their manager’s recommendation. * Homework and studying must be done on employees’ own time. Reimbursement Programs Employees who are beyond these basic courses but who need help in keeping up with scientific developments related to their work are encouraged to take courses at local universities, using...
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...DATE: January 12, 1996 TO: All Employees of Denver Branch FROM: Leonard Schwartz, Branch Manager SUBJECT: New Loss-Prevention System As you may have recently heard, lately we received news from the corporate headquarters of the company that it would be in the best interest of the entire company to pay more attention to matters of preventing accidents and any other safety-related measures that affect the workplace, including both office and field activities related to all types of jobs that we complete. Every single employee in each office at every branch needs to be ever mindful in this regard so that he is most efficient and effective in the daily performance of his everyday tasks that relate to his job responsibilities such that safety is always of paramount concern. With this goal of safety ever present in our minds, I believe the bottom line of the emphasis on safety could be considered to be the training that each of us receives in his first, initial weeks on the job as well as the training provided on a regular basis throughout each year of our employment with McDuff, so that we are always aware of how to operate in a safe manner. The training vehicle gives the company the mechanism to provide each of you with the means to become aware of the elements of safety that relate to the specific needs and requirements of your own particular job. Therefore, at this point in time I have come to the conclusion in the process of contemplating the relevance of the new corporate...
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...The writing in college composition classes and the workplace both rely upon Selected Answer: Correct a) organization & clear expression. Correct Answer: Correct a) organization & clear expression. Question 2 4 out of 4 points The three basic parts of a document in transactional writing are Selected Answer: Correcta. message-support-closure. Correct Answer: Correcta. message-support-closure. Question 3 0 out of 4 points How many functions of external and internal correspondence does your text identify? Selected Answer: Incorrect a) two Correct Answer: Correct b) three Question 4 4 out of 4 points Another word for template is Selected Answer: Correct c) macro. Correct Answer: Correct c) macro. Question 5 4 out of 4 points How many key types of basic communications from an institution to an individual does your text cite? Selected Answer: Correct d) three Correct Answer: Correct d) three Question 6 4 out of 4 points Collection letters, like other transactional communications, are constructed to get the desired Selected Answer: Correct b) result. Correct Answer: Correct b) result. Question 7 4 out of 4 points The three forms of business letters discussed in the text are Selected Answers: Correct Full Block Correct Semi-block Correct Simplified Correct Answers: Correct Full Block Correct Semi-block Correct Simplified Question 8 4 out of 4 points The correspondence that conveys information inside a single business...
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...Engineering-Masters, Inc. MEMORANDUM Date: Wednesday, July 1, 2007 To: Harold Johnston From: Isabel Higginbot Subject: Procedure for Handling Payroll Advances ------------------------------------------------- There is a new procedure (to reflect updated policies) for obtaining payroll advances. I believe that our employees will find an improvement over the old, confusing procedure. The new procedure is as follows: Procedure 1. Obtain Form PR-7, Request for Payroll Advance, form your supervisor. 2. Complete the form by filling in all the blanks in the Employee Section of the form. 3. Have your immediate supervisor approve your request by signing on the Supervisor Approval line. 4. Take the approved Form PR-7 to the receptionist in the Payroll and Benefits Office, Building Z, Room 1620. 5. Pick up your check from the cashier’s office, Main Building, Room 201 three working days after turning in Form PR-7. You must have your employee identification card with you to receive your check. 6. Sign the receipt form in the presence of the cashier’s office clerk. Policies The following policies govern the issue of payroll advances: 1. Payroll advances may not total more than 80% of an employees normal net pay for a payroll period. 2. Except in the case of a documented emergency, payroll advances are limited to one every two months. 3. Don’t try to cheat the system we will catch you every time. 4. Honesty is the best policy...
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...------------------------------------------------- MEMORANDUM TO: Mr. Sanjiv Sidhu FROM: Mr. Emmanuel Morin SUBJECT: Potential strategic threats, new IT developments, improved vision ------------------------------------------------- DATE: 10/16/12 INTRODUCTION i2 Technologies currently has a strong position in the industry market, excelling in innovation, industry knowledge, and IT methodology. Yet, there are strong potential threats in the form of IT development that can weaken i2’s position in the future. This memo proposes potential strategic threats that may develop over the next decade and key IT developments that may be overlooked. This memo also suggests an improved vision regarding the future business path of i2 Technologies. PROPOSED STRATEGIC THREAT One of the key strategic threats i2 may face in the next decade is the IT development of its competitors. SAP’s ERP, for example, is currently the leading competitor for i2. Although ERP’s focus is different to i2’s supply chain planning, SAP has the capability and the resources to expand its services to match SPC. This expansion can significantly reduce i2’s market share. It is important that i2 leverages its differentiation strategy within the SCM optimization to prevent competitors from increasing in market power. KEY IT FUTURE DEVELOPMENTS OVERLOOKED Technology is always changing and companies are finding new ways to make their operations...
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