I checked my credit report recently and this company appeared as an account going into collections.

Being that I have had several medical bills over the past few years, I thought maybe it was a possibility that they weren't aware I already paid it, or maybe something was missing somehow. I looked up this company immediately and called. I got a voicemail since it was after office hours. I gave them my name and phone number and requested for someone to call me to explain what this was for.

I never received a phone call back after a week. I checked my mailbox many times as well, nothing. The office hours on their recording say they're open until 8PM Monday-Thurs. I called at 6PM on a Tuesday and it went to straight to their voicemail instead of a person.

Every time I called during their "office hours" I was sent to voicemail. I have left two other voicemails with no return phone call. I'm a bit confused if someone was trying to collect money from me...and I was trying to contact them, wouldn't they respond back? Not to mention calling during their office hours and going straight to voicemail.

This seems pretty suspicious, but after going over all of my medical bills-there's nothing in collections. The fact that I can't even speak to a live person is ridiculous.

I don't know what kind of business this is, but they're definitely unaware of what customer service is. The fact that this is affecting my credit score is extremely frustrating when I've been working so hard to get it back where it was before.