At 10:49 AM on 11/11/15, K. Thomas called the upper division of student services center. I, Megan Baker, answered the call. Kendra Thomas asked to speak with the Academic Advisor, Zakia Williams-Sledge. I transferred the call to Mrs. Williams-Sledge, however she was out of the office that day. K. Thomas called back at 10:51 AM, belligerent, demanding to speak to Zakia (Zakia Williams-Sledge, Academic Advisor). I informed her that Mrs. Williams-Sledge’s calendar was blocked off for the entire day, which generally means that she is out of the office. K. Thomas then demanded to speak to another Advisor, where I explained to her that all other advisors were busy and she would need to speak to her advisor. I asked the student if she had either …show more content…
She informed me that she would not be doing either, as her situation (withdrawing from a course) was extremely crucial and needed to be handled at that very second. She stated that she called the registrar’s office back in September (2015), where she spoke with someone that said that they would withdraw her from X course. Apparently, this did not happen, and she is still enrolled in the course on Folio. K. Thomas demanded, again, to speak to someone with some sort of authority, as she had already spoken with numerous student workers in the College of Health and Human Sciences (CHHS) Student Services Center and they had been of no help. She continued and said that the student workers have no authority, have no idea what they are talking about, and that she should not have to talk to any of them. I explained to her that I was not just a ‘student worker’, and the CHHS ‘student workers’ are not only knowledgeable, but helpful. She then stated that she did not care about what I had to say, and once again demanded to speak to someone with authority. This call lasted one minute and 35 seconds until I transferred K. Thomas to the Secretary/Staff Assistant, Donna Sasserman. K. Thomas called the upper division phone number a final time at 10:54 AM, however I did not