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Ntc-361 Technology in the Workforce

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Health Care Information System Reflection
Ms. Della Bond
NTC-361
03/04/2013 Instructor Yamashita

Health Care Information System Reflection

Currently, I am employed as a remote, Tier One, Technical Support agent for Comcast/ Xfinity cable customers. I help to resolve high speed internet wired line issues for Comcast cable customers. There are several dozen systems that I use daily just to login to work. Once I am logged in I use twice as many systems to service customers.

Logging into Work To punch (log-in) into work on time; I must first launch a system called Poka4. Poka4 allows users to access the Comcast virtual desktop; much like how the University of Phoenix Skillport virtual system allows users to access the University of Phoenix student desktop. However the difference between Skillport and Poka4 is, when Poka4 is laughed, it takes over the host computers entire desktop ensuring that all information that is shared and displayed within the Comcast/Xfinity’s mainframe remains secure and inside the Comcast citrix server. Once inside Poka4, I have to launch other operating systems. Two other major systems that allow me to service Comcast customer are my VIOP softphone and another desktop within the Poka4 desktop called Citrix. However before I can even launch my citrix I have to ensure that my Virtual Privet Network (VPN) is locked. Once my vpn is locked, the system will allow me to launch my softphone and citrix. After I have launched my softphone and logged into my citrix server, citrix will then allow me to access other applications (for the sake to upholding my employment contract, I will rename the applications) that allow me to service Comcast cable customers. For example, a troubleshooting application that I use at work to service Comcast customers is called “GAS” GAS allows me to take a better look at a Comcast customer high speed

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