Q5

Before, NTUC income having the herculean task required not only the upgrading of hardware and application, it also required Income to streamline its decade-old business processes and IT practices for the insurance system. The income’s insurance process were very tedious when the agent had to submitting the documents to the office services department, then there were delays few day for log and sort documents, allocated to underwriting staff, sent for printing, redistributed and storage, then would take about few day again to locate and ship it by courier and re fling. Besides that, despite periodic investments to upgrade the HP 3000 mainframe that hosted the core insurance applications as well as the accounting and management information systems, it still frequently broke down. There cause work would stop and the staff had to choose either data reconciliation or backup. The affected day’s data would be lost and costly and tedious reconciliation would be needed to bring the data up-to-date. In one of the hardware crashes, reconciliation took several months to restore the data loss. In the additional, more serious is the IT team found developing new products in COBOL to be quite cumbersome, and would make halted the system and caused temporary interruption. There was so waster the time and cost in the old system.

How well is income prepared for the future, NTUC Income were clearly knew such as this old system not only waster the time and cost, but also impact the company’s operation and transaction processing. They all required improved. So in year 2003, when Income switched to the news system Java based eBao Lifesystem from eBao Technology. The news system was immediately operation on a high-availability platform. This robust architecture minimized downtime occurrence due to hardware or operating system failures. As part of eBao implementation, Income decided to replace its entire IT infrastructure with a more robust, scalable architecture. Furthermore, Income also revamped its business continuity and disaster-recovery plans. Under the new system, all documents were scanned and stored on "trusted" storage devices - secured, reliable digital vaults that enabled strict compliance with stringent statutory requirements. Income had to train employees who had been accustomed to working with paper to use the eBao system and change the way they worked.

As the result after switch to the news system, more benefits were being appears compare the system was using before and after. That allowed more opportunities to cross-sell and improve customer service. News system had bring out also cut the time needed to design and launch new products which was reduced from weeks to just days using the table-driven rule-based product-definition module, and through processing workflow capabilities, they had 50 percent savings on both the time and cost needed to process policies.

The problems described in the case likely to be were not repeated. Future income was like a technology, when prepared it could be innovation, out of the old and acceptance of new. Come out the new technology were best system with much lower cost and much shorter implementation time.

In extra, company had to know the compare in porter technology and enterprise technology before prepared the future income and ensure were not repeated the problem. In porter technology were like the old systems using before in this case, there were wasted the time and cost, impact the company’s operation and transaction processing, maybe braves the risk like interruption. On the other hand, the enterprise technology likes with highly skilled personnel and expects, beyond the traditional boundaries of the operational capacity of the staff, enhance our productivity to establish the best result for consistency and having the experience and the state of the art technology business advantage. Just like the NTUC Income’s new system.

Conclusion, in order to income prepared for the future, company had to required more progress, the company should strive for lean. Come out the new technology like enterprise technology. It was a best system with much lower cost and much shorter implementation time, don’t let the trouble problems described in the case likely to be repeated. By the efficient news system replace the Old system and avoid wasted the time and cost in the backup or recovery and more cumbersome transaction processes.

Summary
In order to income prepared for the future, company had to required more progress, the company should strive for lean. Come out the new technology were best system with much lower cost and much shorter implementation time, don’t let the trouble problems described in the case likely to be repeated. By the efficient news system replace the Old system and avoid wasted the time and cost in the backup or recovery and more cumbersome transaction processes. Future income was like a technology, when prepared it in a best system could be innovation, out of the old and acceptance of new. News system more benefits were being appears compare the system was using before and after.

Recommendation
In my recommend, we should be planning how well income prepared for the future is. Company had to required more progress, the company should strive for lean. Come out the new technology were best system with much lower cost and much shorter implementation time, don’t let the trouble problems described in the case likely to be repeated. By the efficient news system replaces the Old system; prepared it in a best system could be innovation, out of the old and acceptance of new.