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Nur 350 Healthcare Communication

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Crisis Management Communication Plan
HCS 350
May 19, 2014
Kristina Alums

Crisis Management Communication Plan
Crisis is a time of intense difficulty, trouble or danger. Trauma is a deeply distressing or disturbing experience and a disaster is a sudden event that causes a great deal of damage or loss of life. Any of these circumstances can happen to an individual, a group of people, to a business, an organization, or a community without any notice. Crisis management is an essential process that organizations adopt to deal with a sudden emergency situation and it should include a crisis management plan. It is a basic guide to provide a response system to a major crisis, trauma, or disaster that is occurring. Anyone that experiences a disaster, trauma, or crisis is affected by it in some way or fashion and having a well planned communication strategy has the potential to lessen the impact of stress while being able to deliver accurate and timely information within the organization and to the public (U.S. Dept. of Health, 2012). Having a clear understanding of roles and procedures is also critical to help individuals manage stress.
Communication
During a of crisis, trauma, or disaster time is short, decisions are urgent, information is typically limited, and the opportunities for the interaction we require are constrained which can cause communication to be challenging. Pressure is also greater during a crisis. Ineffective communication has proven to be a major contributor to failures in crisis management and disaster recovery (Chandler et al, 2007). Communication challenges during these times can escalate the problems, waste time, money, and resources.

Reducing Stress During a Crisis
Managing stress during our every day lives is something most people can plan for and handle but being able to reduce stress during a crisis is something that needs to have an

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