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Nurse Sensitive Indicators

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Nurse Sensitive Indicators
Samantha Hardley
Western Governors University

Nurse Sensitive Indicators
Nurse sensitive indicators are intended to measure patient and family satisfaction of care. Whether it be perception of care, quality of care, care management or patient outcome.
Nursing care is a critical determination in the quality of care in hospitals and in patient outcomes. They are a critical component of the healthcare delivery system.
According to the American Nurses Association (“Nurse Quality Indicators”, 2011) the definition of nurse sensitive indicators is as follows: “Nurse sensitive indicators reflect the structure, process, and outcomes of nursing care. The structure of nursing care is indicated by the supply of nursing staff, the skill level of the nursing staff, and the education/certification of nursing staff. Process indicators measure aspects of nursing care such as assessment, intervention, and RN job satisfaction. Patient outcomes that are determined to be nursing sensitive are those that improve if there is a greater quantity or quality of nursing care (e.g., pressure ulcers, falls, and intravenous infiltrations)”
An understanding of nurse sensitive indicators by anyone on the nursing staff or anyone involved in patient care would help identify issues that could interfere with patient care in the future. These are measured in healthcare by monitoring, surveying, and tracking of pressure ulcers, patient falls, restraint use, skill mix, and bloodstream infections. It can also consist of patient satisfaction ratings, pain management, staff satisfaction with job, and total number of nursing care hours per patient, per day.
At the facility where I work I am a Nurse Supervisor. We monitor to gather data (problem), analyze using root cause analysis (fix problem), and education to get the information out to the staff.
We use flow sheets

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