...PERSONNEL MANAGEMENT AND OFFICE ADMINISTRATION IN INSURANCE COMPANIES Subject : Banking and Insurance Submitted To Submitted By Mrs. Namita Kohli Nisha Goyal Lecturer in Commerce M.Com 2nd year Roll No. 2530 Session : 2010 – 11 Guru Nanak Khalsa College For Women, Model Town, Ludhiana PERSONNEL MANAGEMENT AND OFFICE ADMINISTRATION IN INSURANCE COMPANIES MEANING It is a universal truth that “People” are the greatest assets of any organisation therefore management of people or personnel management in any organisation is an important feature of any organisation. It perform the basic function of the management i.e. planning, organsizing, directing and controlling the procurement, development, compensation and maintenance of the people for the purpose of contributing to the organisation, individual and social goals. The basic functions/activities of a personnel management is the same for any type of organisation , whether it is manufacturing or insurance sector. The personnel management perform the following activities:- 1. Recruitment and Selection A. Formulation of organisational objectives and preparation of human plan. B. Resources Analysis : identifying the number, type of people, skills and other human resources required based on manpower planning. 2. Motivation Motivation is very important subject in the study of personnel management. It may look simple yet in practice it is very complex matter...
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...Branch. Aims The aims of the study are to: ✓ Determine various types of equipment used in the Sales Department ✓ Determine the extent to which the provision of proper equipment enhances productivity in the Sales Department. Functions The functions of the Sales Department are: ✓ To maintain sales records ✓ To follow up with customer (after sales service) ✓ To liaise with other departments ✓ To monitor stock control Permission Letter Seven Corners Heights Leeds P.O. St. Elizabeth October 15, 2012 The Sales Manager Courts Jamaica Limited 24 Main Street Santa Cruz St. Elizabeth Dear Sir/Madam, I am a student at School of Excellence - Santa Cruz and I will be sitting Office Administration at the CSEC level in June 2013. The Caribbean Examination Council (CXC) requires a School Based Assessment (SBA) for that particular subject and the project is entitled, “An investigation into the Types of Equipment used in the Sales Department.” I am kindly asking for your permission to carry out this research at your organization. It will consist of an interview, questionnaires and an observation. All information will be kept strictly confidential and only be used for the intended purpose. You may contact me at 1876 390 0185 with a date and time convenient to you. I am looking forward to a favourable response. Yours respectfully, ________________________ Renea Hutchinson - METHODOLOGY ...
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...Name/Title Page Title of Project ………………………………………………………………1 Aim of this assessment………………………………………………………2 Functions of the Human Resource office……………………………………3 Correspondence……………………………………………………………...4 Methodology………………………………………………………………...5 Questionnaire………………………………………………………………..6 Schedule of Activities……………………………………………………….7 Regulations and Policies…………………………………………………….8 Report……………………………………………………………………….9 Business Form………………………………………………………………10 Impact of Office Equipment…………………………………………….….11 Bibliography………………………………………………………………..12 Title of Project What are the functions and responsibilities of the Human Resource Office (HRO) in an organization and its impact on other department? The Aims of this Assessment 1. To find out the functions of the Human Resource Office at National Commercial Bank. 2. To find out the impact of the Human Resource Office at National Commercial Bank on other departments of the organization. Functions of the Human Resource Office at National Commercial Bank Two (2) functions of the Human Resource Office are to: 1. Recruit new person for an available vacancy in a business 2. Ensure that the welfare of employees working condition not only meets legal requirements but are conductive to encouraging employees to work at best standard. Correspondence Burnside Hill Red Hills P...
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...Dan India Furniture Office Admin Case Study Below is a free excerpt of "Dan India Furniture Office Admin Case Study" from Anti Essays, your source for free research papers, essays, and term paper examples. OFFICE ADMINISTRATION Table of Contents Electronic Mail 1 Telephone 3 Importance of Effective Customer Care 4 Organisation 4 Customer 4 Evaluation of Office System and Procedure 6 Customer Complaints Procedure 6 Revised Customer Complaints Procedure 6 DanIndia Furniture Customer Complaints Procedure………………………………………………………………….... 8 Customer Complaints Form……………………………………………………………………………………………………………….9 References……………………………………………………………………………………………………………………………………….10 OUTCOME 3 ASSESSMENT – OFFICE ADMINISTRATION From the case study two methods used by DanIndia Furniture to communicate with customers are via e- mail and by telephone. Electronic Mail “Electronic mail, commonly called e-mail or email, is a method of exchanging digital messages from an author to one or more recipients”. http://en.wikipedia.org/wiki/Email. Date accessed 24/10/2011. Electronic mail is a computer based method of sending messages from one computer terminal to another. Messages normally consist of single pieces of text but can include more complicated formats such as graphics and word processed documents. Messages can be sent to another user even if the other user is not logged on at the time the message is sent. The message can be read at a later time. The procedure is similar...
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...Office Administration 2012 Exemplars from candidates’ responses to Paper 02 Question 4 4. (a) (i) State two advantages of the open plan office. (2 marks) (ii) State two disadvantages of the cellular office. (2 marks) (b) State three functions of the office when carrying out business activities. (3 marks) (c) You are a receptionist of a large organization in Bridgetown, Barbados. Management has employed a junior clerk to help you with your duties. Write a memorandum to the junior clerk indicating four main rules she should follow when answering the company’s telephone. (8 marks) Responses to Paper 02 - Question 4 in the May/June Sitting 2012 Quality of Response Strategies Used Effective Use of Strategies Suggestions for Improvement Remarks/Comments The quality of response to this question was excellent. The candidate scored 15 marks - the maximum marks allotted Delineation of points in each section of the question which facilitated easy allocation of marks. Clear understanding of the functions of the office Correct use of memo format in Part C and tabulation of specific rules for answering a company’s telephone Accurate, clear and precise responses to each part of the question. Correct use of grammar spelling and sentence structure None in this case Candidate noted the requirements of the question and responded accordingly, thus was awarded full marks 1 2 3 Office Administration 2012 Exemplars from candidates’ responses to Paper 02...
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...Practical 10 MOCK EXAM QUESTIONS UNIT 11: BUSINESS MEETINGS ________________________________________________________________________ 1. Find TWELVE reasons for conducting meetings. a) To co-ordinate or arrange activities. b) To report on some activity or experience c) To put forward ideas or grievances for discussion d) To create involvement and interest e) To obtain assistance f) To give information to a group of people g) To obtain instant feedback h) Sharing information i) Making suggestions j) Making proposals k) Taking decision l) Enable face-to-face contact of a number of people at the same time. 2. Meetings can be “formal” meetings, and “informal” meetings. 2.i. What situations or conditions make a meeting “formal”? (3 points) a) Company’s Articles of Association b) Constitution c) Standing Orders 2.ii. Under what conditions are meetings considered “informal”? (4 points) a) Not have an appropriate place. b) More casual version of a formal meeting. c) Far less heavily planned and regulated than a formal business meeting. d) Far more relaxed in tone than formal meetings are. 3. You may have been attending meetings for the Stamford Community Day. Are these meetings formal or informal meetings? What is the reason for your decision? * Formal meetings because it should discuss and plan the event with all the members of the event. 4. Name THREE types...
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...OFFICE ADMINSITRATION Kenysha Stanford Registration No. Center No. Pallotti high School Submitted: March 2014 Submitted to: Mrs. Michelle Bernard Territory: Belize City, Belize Title: an investigation into the types of communications used in the Marketing Department at Belize Telemedia Limited and the impact it has on their public relations with customers. TITLE An investigation into the types of communications used in the marketing Department at Belize Telemedia Limited, and the impact it has on their public relations with customers. AIMS 1. To examine the types of communication used in the Marketing Department. 2. To identify how important communication is in the Marketing Department. 7621 Rio Bravo Cresent Faber’s Road Extension Belize City, Belize December 26, 2013 Ms. Lisa Stanford Marketing Executive Belize Telemedia Limited Regent Street Belize City, Belize Dear Ms. Stanford I am a fourth form student attending Pallotti High School specializing in the Business field. It is required by the Caribbean Examinations Council (CXC) that I produce a School-Based Assessment (SBA) Project in my area of specialization. I am preparing my SBA in Office Administration “An investigation into the type of communications used in the Marketing Department at Belize Telemedia Limited, and the impact it has on their public relations with customers”. In order to obtain the required information to carry out this project I am seeking your permission to visit your organization...
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...A research paper presents the results of your investigations on a selected topic. Based on your own thoughts and the facts and ideas you have gathered from a variety of sources, a research paper is a creation that is uniquely yours. The experience of gathering, interpreting, and documenting information, developing and organizing ideas and conclusions, and communicating them clearly will prove to be an important and satisfying part of your education. Revisions to this Guide were made in May 2004 to reflect recommendations in the MLA Handbook's sixth edition (2003) and on the MLA's own Web pages. There are many approaches to research — an essential part of every business and profession — and many ways to document findings. The library has books which will help you, and most English composition textbooks contain chapters on research techniques and style. It is important to follow consistently and accurately a recommended format that is clear and concise and that has been approved by your teacher. The formatting of citations recommended in this guide is based on Modern Language Association recommendations. If your instructor requires another format, you can ask that instructor how such a format will be different from the recommendations we have made and make the appropriate adjustments. (Pay special attention to the material on "Footnotes and Endnotes" appearing in the section called "Parenthetical Documentation.") This guide may suffice for most students' needs for most...
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...Tutor marked assignment 1 1. Possible reasons for Petra’s ill-health: She is working really long hours; she is also working on Saturday. No one explained to her anything about her job, so she has to find out everything by herself. She doesn’t communicate with someone in the company and feels ignored by everyone. 2. She might feel loss of appetite, because she is always busy and doesn’t have time for lunch or dinner. She can have a migraine, because she is always thinking about her work, and she has to find out how to do everything on her own, so she has to be much stressed. Also she might have stomach cramps, because she doesn’t eat a lot, because of the lack of time. And she doesn’t have a proper food routine, when exactly she is having lunch or dinner. She might be shaking all the time, because she can’t handle everything what she has to do. 3. She should start working less and don’t work on Saturdays. Also she should ask someone to explain her about her job. She doesn’t speak with anyone, but at least she could ask her employer to explain about things. Or she could try to communicate with someone. 4. Her employer should introduce her to all the staff, that she wouldn’t feel isolated. Also he supposed to train her on her work and show her how to do everything. Because once she is trained maybe she can cope with her job and spend less time at work. Of course employer should tell her that she can work just 5 days per week and just 8 hours per day. He shouldn’t...
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...community or vocational college. On a daily basis, secretaries will perform clerical duties and tasks relevant to the functioning of a company. More secretaries will be needed as the years progress. The minimum education required for a job as a secretary is a high school diploma. At the maximum, a degree of secretarial training would be required (“Secretary Job Description, Career as a Secretary” 2). To obtain secretarial training, a degree in office administration would have to be obtained. This degree can be acquired through a community college or a vocational school (“Secretaries and Administrative Assistants” 2). Two years of study are required for the office administration degree. The degree will demand a total of sixty-eight hours, which can be taken at seventeen hours per semester (“Office Administration”). It can be obtained at Faulkner State, a community college, for $1,904 per semester. $7,616 is the total cost for the degree (“Tuition”). There are no entrance requirements to attend Faulkner State for an office administration degree. The school has an “open door” admissions policy, which means that anyone can attend (“Admissions”). Special skills that are needed to have a career as a secretary include being able to manage time, being able to pay attention to details, and being able to plan and organize. Traits needed for this job would be the abilities of confidentially, reliability, and interpersonal communication skills. Being...
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...Job Description Finance Administration Clerk Finance Administration Clerk 5/30/2005 Page 1 PURPOSE OF THE POSITION (The main reason for the position, in what context and what is the overall end result) The Finance Administration Clerk is responsible for providing financial, administrative and clerical services in order to ensure effective, efficient and accurate financial and administrative operations. The Finance and Administration Clerk must comply with the Financial Administration Act, Generally Accepted Accounting Principles and municipal financial by-laws, policies and procedures. SCOPE (The way that the position contributes to and impacts on the organization) The Finance Administration Clerk reports to the Comptroller and is responsible for providing financial, administrative and clerical services. This includes processing and monitoring payments and expenditures and preparing and monitoring the payroll system. Providing these services in an effective and efficient manner will ensure that municipal finances are accurate and up to date, that staff are paid in a timely and appropriate manner and that vendors and suppliers are paid within established time limits. RESPONSIBILITIES (Major responsibilities and target accomplishments expected of the position including the typical problems encountered in carrying out the responsibilities.) 1. Perform the day to day processing of financial transactions to ensure that municipal finances...
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...or ideas for policies that are important to the way you want to run your business. For example, you may have a certain code of conduct that you want employees to follow or you may wish to draft a policy to ensure that a particular person or department is not overstepped. The U.S. Small Business Administration advises that you should have basic employee policies regarding wages, discrimination and other important issues. Consult the administration and an attorney when drafting policy to ensure it is legal and serves your purpose. Step 2 Write policies in clear, easy-to-understand language. Include definitions where words may have multiple meanings and avoid using words that may be easily misconstrued. For example, the Nonprofit Risk Management Center advises against ever using the term "permanent employee," as it suggests that an employee cannot be fired. Consult your attorney about any other easily misinterpreted words. Related Reading: Employee Drug Policy Step 3 Clearly communicate your policy to your employees and their supervisors. Hold training session during which you explain policies and solicit questions. Address "what-if" questions. For example, if your office has a policy for anonymously reporting sexual harassment, answer the question, "What if I am feeling harassed, but I don't want anyone to know?" Step 4 Evaluate your policy frequently, using different methods. For example, keep track of the number of times a problem is handled according...
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...They also need to know what kind of skills and tasks that the future employee(s) need to do. This leads to the next stage: Job analysis. 1.2. Job analysis Job analysis is a “detailed examination of the tasks (performance elements) that make up a job (employee role)” (BusinessDictionary.com, n.d.) It shows what the employees are expected to do. The job analysis itself has the following: job description, person specification. Below is an example of a job analysis: Job Analysis Information Sheet Job title: Assistant Administration Manager Date: 23/10/14 Job Code: 002WN1 Dept.: Administration Superior’s Title: Administration Manager Hours worked: 7:30 AM to 5 PM Job Analyst’s Name: Shelly 1. Job purpose Assist the manager provide support for the performance of administrative functions and duties. Maintain and organize records (e.g. department records, budget data…) 2. Job duties Provide secretarial services to the administration manager and the administrators as requested; maintain calendars; arrange the room for events and meetings; carry out research; collect data and prepare the necessary reports; schedule and organize meetings; supervise the students’ internship; compile students’ examinations results and attendance records; attends meetings and take notes of relevant information; typing, faxing, filing documents. 3. Education Graduate work or advanced degree 4. Knowledge Maths: including fractions, percentages and ratios Language: well...
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...will provide a platform for the exploration and realization of my potential to the maximum QUALIFICATIONS Organizational skills: Self and student organization. Ability to schedule and coordinate internal and external meetings, events, interviews, various department meetings and appointments. Knowledge on Disability and Rehabilitation laws Excellent written and verbal communication skills. Administration of distributed computing and storage systems Familiar with C, C++,Java, Matlab 8.0, Linux(Open source RHEL, Fedora) Computer savvy – proficient in Excel and Word, experienced in digital data input, Microsoft Project and Adobe products. PROFESSIONAL EXPERIENCE Sindhura College of Engineering, INDIA Designation: Assistant Administrative Officer Prepare schedule for different courses, guide students complete final project by providing enough research resources(Ubuntu) Suggested and successfully implemented TRIM electronic filing system, leading to an almost entirely paperless office Manages daily activities of office as well as company-wide projects and activities. Suggest in developing and implementing the company's strategic plan, implementing budgets Assist in Reviewing administrative policy, Preparing financial reports Represents agency administrative personnel at meetings, conferences, and institutes for which the agency has primary responsibility Mother Teresa Institute of Technology, INDIA Designation: Associate...
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...wisely, quick-witted lectured mind, codifies all that is asked of him, and act honestly and faithfully and conscientiously in all his dealings. Main tasks: receive incoming phone calls on the company PBX and take the caller and the data recorded. divert incoming phone calls to the officials concerned were present in their offices, otherwise, the data is taken and recorded and the caller follow when attending employee to be delivered to him. request calls for staff and converted them. work record is to record all the numbers and information about the callers. receive customers and visitors to the company and ask them for the employee want to meet him, and then ask the employee if he was ready to receive it. In the event the employee is not present is recorded message from the visitor or customer indicating the purpose of the visit and hour visit, then the message is delivered to the employee upon his return to his office. Follow-up presence and exit of employees of the company to organize the process of converting calls or receive visitors or to answer Mr. Director-General when inquiring about one of them. attention to all the details on office management best. things printing assistance and organize files. receipt and registration and regulation of incoming messages, whether paper or electronic. schedule appointments and interviews. organization and renewal dates of the interviews. all the necessary work and equipped for meetings and interviews. Skills ...
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