PREFACE
In Tra Vinh University, students who is studying last year of English major - three year or four-year course has an opportunity to practice outside environment. Besides studying in school, the program of study also has eight months for student to internship to accumulate the practical experience. I am a fourth year student of English major so I also have completed eight practicum weeks from (February 29th , 2014 to March 8th ,2014 ) at Thanh Tra hotel. I got many advantages as well as disadvantages when I practiced here. Eight practicum weeks helps me realized that working is not easy. It is very different from studying in school. However, thanks to this valuable time that I can learn many things, I can recognize my strengths and weaknesses as well and some special talents that I do not know before. There are four parts in this practicum report: the description of my practicum place, my practicium activities, task and experience, my self -evaluation, and my suggestions. In my practicum report, I have indicated my daily activities task, experiences, some problems and difficulties while practicum. I also give my suggestions for students who are going to have internship to practice better.

acknowledgement
Firstly, I want to send my sincere thanks to School of Foreign Languages to allow and support me to do this report.
Secondly, I would like to express my deepest gratitude to teachers’ guidance, friends and family’s care in the past four years. I am grateful to you for your help and transfer of precious experience, which will prepare us for knowledge to set to the life. Especially, I would like to express my gratitude to Ms. Lien To Trinh - my vulnerable teacher who teaches and supports me a lot during my internship.
Thirdly, I want to take this opportunity to say thank to Mr. Nguyen Q. Nam - my supervisor, the director of guide department of the Hotel and all staff in Thanh Tra Hotel. Thank you very much for your kind cooperation during my internship.
Finally, sending the big thank to my classmate who always shared useful news for me to complete this practicum report.

TABLE OF CONTENT
Preface: i
Acknowledgement: ii
Table of Contents: iii
Evaluation: iv
Evaluation of the instructors: v
Part 1: The description of my practicum place: Thanh Tra hotel
The general information of Minh Tam Hotel 1
The organization of Minh Tam Hotel 3
Part 2: My practicum activities and experience
My practicum activities 6
My experience: what I have learned in my practicum 7
Part 3: My self-evaluation 10
Part 4: My recommendations / (suggestion) 12
Appendixes A: The map of my practicum place 13
Appendixes B: The list of vocabulary that I have learned in my practicum time 14
Appendixes C: My weekly working schedule of my practicum…………...18

EVALUATION: SCORE SHEET
| |Examiner 1 |Examiner 2 |Notes: |
|Format (1.0d) | | | |
|Mechanic errors (spelling, | | |10 spelling errors= zero |
|printing) (1.0d) | | | |
|The use of the English language | | | |
|(2.0d) | | | |
|Part 1 (1.0d) | | | |
|Part 2 (2.0d) | | | |
|Part 3 (2.0d) | | | |
|Part 4 (0.5d) | | | |
|Pictures, diagrams, etc. / | | | |
|supplementary item(s) (0.5 d). | | | |
|Total scores / 10.0d | | | |
|Examiner’s signature and name | | | |
|Final scores: |(in words: ) |

PART 1: THE DESCRIPTION OF MY PRACTICUM PLACE: THANH TRA HOTEL
In this part, I would like to show the description of my practicum place: including the general information and the organization of my practicum place – Thanh Tra Hotel.
1.1 THE GENERAL INFORMATION OF MY PRATICUM PLACE
I spent time (from February 17th, 2014 to March 30"', 2015) in practicing at Thanh Tra hotel located 1 Pham Thai Buong street, Tra Vinh, Viet Nam. (See Appendix A: The map of my practicum place: Thanh Tra Hotel, page 15).
THE GENERAL INFORMATION OF THANH TRA HOTEL
Thanh Tra Hotel is located in the heart of Tra Vinh province, where convenient for shopping, recreation and entertainment. Thanh Tra Hotel is one of the hotels are equipped with the most modern and luxurious service system in the province with rich and compelling.
This 3-star hotel has 50 rooms with full of furniture and lifts.
Thanh Tra hotel attracted many foreign and domestic visitors because it meets the needs of almost customers such as The restaurant serves a full range of Asian and European dishes, Airport Transfer, Payment of the card, ATM in Hotels…. We can contact Thanh Tra hotel at:
Tel: (074) 385 3621
Fax: (074) 385 3769
[pic]
Photo 1. The gateway of Thanh Tra hotel

1.2 THE ORGANIZATION OF THANH TRA HOTEL

PART 2: MY PRACTICUM ACTIVITIES AND EXPERIENCE
This is daily activities in my practicum time. What I have done and what I have learned from six valuable week's practicum.
2.1 MY PRACTICUM ACTIVITIES
The role of English in Thanh Tra hotel
English play important role in Thanh Tra hotel. Firstly, English is used to contact with foreigners. Nowadays, English nopt only is second language of some countries but also is common language whole the world especially in tourism field without espect Thanh Tra hotel. Morever, majority of customers of the hotel come from many different countries such as China, Singapore, Thailand, French, America… Majority of them use English which is main language to contact with officers in the hotel. Therefore, when officers of the hotel know English, they easily do procedures and exchange some necessary problems. Secondly, English like as a tool which isn’t lack in the tourism branch generally and in Thanh Tra hotel individually. English is a bridge to bring uor tourism branch to the world tourism. Sum up, English is an useful tool in Thanh Tra hotel.
This practicum experience helped me define for myself the type of work I would like to pursue in student affairs. Furthermore, the relationship I developed with my supervisor not only reinforced my approach to student affairs work, which is to prioritize student learning and development, but also taught me effective mentor-mentee relationship. This experience has been valuable to me in my personal and professional development and will continue to shape and inform my work in student affairs.
2.
My job is a receptionist ill the company. Reception practice is not simple, but also not too difficult as I thought. A receptionist is often the first business contact a person will meet at any organization. It is an expectation of most organizations that the receptionist maintains a calm, courteous and professional demeanor at all times regardless of the visitor’s behavior. Therefore, I think that receptionist is a very enjoyable and interesting job.
The first, the duty of a receptionist may include answering customers’ inquiries about the company and its products or services, sorting and handing out mails, a switchboard, setting appointments, filing, records keeping, keyboardius enhy and performing a variety of other office tasks, such as receiving, dữecting and relaying telephone messages and faxing messages, picking up and delivering the mail, opening and datiiis stamp all general correspondence, maintaining the general filing system and filing all correspondence, assisting ill the planning and preparation of meetings, conferences and conference telephone calls.
Sometimes, the receptionists may also perform bookkeeping or cashiering duties. Some, but not all, offices may expect the receptionist to serve coffee or tea to ajiests, and to keep lobbying area tidy.
Moreover, with tliis job, I could be better contacting with everybody. Consequently, so that giving satisfaction of fastidious customers, I must be patient and harmony. I have to sympatliize and listen to all requests from visitors. They are like, courteous, and polite so lily job is favor and safety. My mistake services were always been sympathized by them.
In summary, this is a job which requires neat appearance, °ood sense of humor and clear speaking voice. Especially, the receptionist must patiently investigate, has specific knowledge and be able to communicate well. Maybe this is reasons which make me to change my thoughts and bad habits. Hence, I loved this job; it save me a patient virtue, professionally working style.
I spent 5 weeks on training ill the “Donạ Hanh Viet” Travel Company. I went to the company 3 days a week. And my working time table is dependent on the working time table of the company.
Office time - 111 the morning: from7:30a.m to 11:30a.Ill
111 the afternoon: from 16:00p.m to 20:00p.m I would report my job and the problems of acquisition by myself as follows:
Week 1: From January 10th, 2011 to February 19th, 2011.
- The first day: On Tuesday, January 11th, 2011
I had an opportunity to meet with the head of guide department of Dons Haiih Viet Travel Company, the direct advisor, visiting around the company and socializing with eveiybođy ill the company and I read the documents about the company and some tom' information. Then I typed the documents and began my probation at the company. The most interested tilings I found out that there are many foreign customers like French, British, Australian and I tliiiik that is a wonderful opportunity for me to practice nry English and nry communication skills.
INTERNSHIP DIARY OF THE FIRST WEEK (10/01/2011-16/01/2011)

VALUABLE EXPERIENCES THAT I HAVE GOT IN MY PRATICUM

Through 8 weeks of training process at Thanh Tra Hotel, I got a lot valuable working experience and soft skills. In my opinion, these precious experiences will help me a lot for my work ill future. The following is some of experiences which I gained during this training course.
The first, the training coiuse brought to me the opportunity to use niy English knowledge through communicating with foreign customers and translating many tour documents. I recoajiized that my English is improved so much through practice. I learned a lot of vocabulary, information and knowledge in tourism as well as know how to use translation methods. The second, with the glides of Illy supervisor Mr. Nam and everybody in hotel I learned how to photocopy, receive and send faxes. I also had chance to practice doing something in the office such as delivering fliers, sticking and cutting paper. Although those look simple, they also gave us difficulties when facing to the real life. For example, I know how to deliver advertisements effectively while many people. Especially I also learned so many important skills ill dealing with customers and working with staffs. Moreover, ill spite of short time of training process, the internship course at the company makes me feel more confident and patient than before. As a receptionist at the company, I also learned some good characteristics like attentiveness, initiative, loyalty, maturity, respect for confidentiality and discretion, a positive attitude and independence.
In conclusion, after tliis practice, I feel grown-up with experience ill communication, skills to solve difficulties. These experiences, I always had written recorded carefiilly as “fluid of knowledge” by liiyself.

IV. SUGGESION
I think that the time for my internship course is so short. Eight weeks is too short for us to get enough experience in working and skills iin working environment. So I hope that the time for internship course should be longer. For the company, because translation is my major so I would like to be given more documents to translate. Besides, although the company has many tours, the company should open more interesting tours to meet customer’s demands.
Conclusion:
After about two months of training process at Thanh Tra Hotel, I finished my internship successfully with the whole-hearted help and careful guidance of my supervisor Ms. Lien To Trinh, the trains Slide Mr. Nguyen Q. Nam and all employees of Thanh Tra Hotel. Once again, I would like to thank Ms. Lien To Trinh for your guidance and Thanh Tra Hotel as well as all of officer staff for supporting and creating favorable condition for me to complete Illy trail lino process and this paper.

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Director

Deputy Director

Accountancy

Technique

Restaurant

House keeping

Guard

Kitchen

Receptionist