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Ol-125 Final Project Milestone One

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SNHU OL-215 Final Project Milestone One

Southwest Airlines

The company I choose to discuss is Southwest Airlines. Their mission statement reads “The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and company spirit”. Additionally “We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer”. (www.southwest.com).
Southwest has stood out in its business practices for years now. They have successfully built a company that is true to its ethics and does what they say they will do. “If you get your passengers to their destinations when they want to get there, on time, at the lowest possible fares, and make darn sure they have a good time doing it, people will fly your airline”. Rollin King 1971. Southwest has stayed true to this. Offering zero fee’s for checking in baggage, offering military discounts and allowing pets to fly with owners. They take all the frills out of flying and allow customers to get from point A to B, for a very good price, and no hassle.
1. Planning: Like I mentioned above, Southwest set out a mission of allowing customers to fly quickly and affordably and have a positive experience. They planned their business structure and made sure employees were part of this process. They have effectively done this.
2. Organize: The core values of this company are quality, reliability, action, informal communication and feedback. Their organizational structure is a functional structure meaning all of the

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