...and comfort with the brand. Customer loyalty encourages consumers to shop more consistently, spend a greater share of wallet, and feel positive about a shopping experience, helping attract consumers to familiar brands in the face of a competitive environment. Types of Loyalty To understand customer loyalty one must recognize there are different types and degrees of loyalty. There is monogamous loyalty and there is polygamous. There are also behavioral and attitudinal aspects. A look at these concepts will clarify what “customer loyalty” really is, and this is important because having a solid understanding of the concept is critical if one hopes to design a reward program where loyalty enhancement is the primary objective. Monogamous vs. Polygamous Loyalty We live in a world of polygamous, not monogamous loyalty. For example, a person might shop at Safeway, Thrifty Foods and Save-on-Foods and unfailingly shop at all three. The person is then loyal to them, but not to others, and yet 100% loyal to none. In their book Loyalty Myths, Keiningham et al. (2005) suggest that “loyalty can in part be thought of as the probability a customer will purchase a brand on any particular purchase occasion. For example, a customer may tend to purchase Brand A 70 percent of the time, Brand B 20 percent, and Brand C 10 percent of the time” . The point here is that, in the real world, 100% loyal customers are rare. In the majority of cases, attempting to make customers completely loyal...
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...~L\r..9rzG~ ~ <3Re.~...:)l3-A\ ,0:;J.2><:;' \--\~T~ ..... ) 1 h:~ ~.; ~< - \~~4- ;:::. :~ t.f; ~:J :i~ gJ ,;(' t \j' ~}~ '_ I Levels of culture 11th juror: (rising) 'I beg pardon, in discussing ... 10th juror: (inlerrupting and mimicking) 'I beg pardon. What are you so goddam polite about?' 11th juror: (looking s- raight at the 10th juror) 'For the same reason you're not. t It's the way I was brought up.' From Reginald Rose, Twelve Angry Men .;."" ' , ' , ·· ~.t,:' . '~ ,r ' ?,./ ......~ ~ i "·~:,>~i ;¥ '. .' I.' '=..,. :I....... Cl'~ .~ ';-;X•. .; ~ ::;~·r : ';f1 ~i-.:~ ;,;-" "~fS'::, ':~i , ~ " ;;: ~:~~ ~.~-~ : f ( f' 1-' : ::;'._, :: ::~!'~' • ~. ") "'{.~,:,~fr~;.f~- :: JHfffl t:;t~t~: ie-lD .ti'l~r~~" .~·~': ~ ~, :~··~ ·; ~.':l ;>~~~~ '<}{~ID:.) ~l4) JLu} r;: .bg,((! \ .,; ,:.. · ..·;~\~i':};,' ::ij 1:;-h .f.;t!£ .,i-:::;"} ~.) :i/;.~-:\: .• ~ ':rJ~) ~)>1~J lt tJ( . :-.r~r~~ ',:" " "--.Lt.~·"·1qI)O:· . bl1t~IJi-~b ;;_: ,:, ,"'"'" :'n:,~:.:n;~;:i~' ,. ~. If }.- i~~]~:·::-'nin:~.:' ,iWitl, !ic'q re, ,'1.Q_it;,n~rwv) ;j;,/ , 'ho.qqii2 <5/~jh:::,~,,: ; - ,;'l;jl)(: - , ,?:;-'; . n:J:Ai~r<, ;;':",' Twelve Angry Men is an American theatre piece which became a famous motion picture, starring Henry Fonda. The play was written in 1955'. The -scene consists of the jury room of a 'New York court of law. Twelve jury members. who have never met before have to decide ~,.manimously on the guilt or innocence of a boy from a slum area, accused of murder...
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...Web Video Texts Audio Projects About Account TVNews OpenLibrary | | | | Home | American Libraries | Canadian Libraries | Universal Library | Community Texts | Project Gutenberg | Children's Library | Biodiversity Heritage Library | Additional Collections | Search: Advanced Search | Anonymous User (login or join us) | Upload | Full text of "Natya Shastra of Bharata Muni Volume 1"THE NATYASASTRA A Treatise on Hindu Dramaturgy and Histrionics Ascribed to B ii A R A T A - M r X I Vol. I. ( Chapters I-XXVII ) Completely translated jor the jirst tune from the original Sanskrit tuttri «u Introduction and Various Notes M .U'OMOH A N liHOS H M.A., Pn. I). <OaU 2 Viu i95y CALCUTTA THE RoyiL ISIAJtC SOCIETY OF BENGAL Dedicated to the memory of thom great scholars of India. and the West mho by their indefatigable study and. ingenious interpretation of her Religion, Philosophy, Literature and Arts, have demon- strated the high ealiie of India- s culture to the World at large and ham helped her towa.nls a reawakening and political alteration., and who by their discovery of the Universal aspect of this culture have made patent India's spiritual kinship with the other ancient nations of the World and ham paved the way for an ultimate triumph of Internationalism. PREFACE The preparation 'of an annotated English translation of the Natya&stra entrusted...
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...2012 Doing business in a more transparent world C O M PA R I N G R E G U L AT I O N F O R D O M E S T I C F I R M S I N 1 8 3 E C O N O M I E S © 2012 The International Bank for Reconstruction and Development / The World Bank 1818 H Street NW Washington, DC 20433 Telephone 202-473-1000 Internet www.worldbank.org All rights reserved. 1 2 3 4 08 07 06 05 A copublication of The World Bank and the International Finance Corporation. This volume is a product of the staff of the World Bank Group. The findings, interpretations and conclusions expressed in this volume do not necessarily reflect the views of the Executive Directors of The World Bank or the governments they represent. The World Bank does not guarantee the accuracy of the data included in this work. Rights and Permissions The material in this publication is copyrighted. Copying and/or transmitting portions or all of this work without permission may be a violation of applicable law. The World Bank encourages dissemination of its work and will normally grant permission to reproduce portions of the work promptly. For permission to photocopy or reprint any part of this work, please send a request with complete information to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, USA; telephone: 978-750-8400; fax: 978-750-4470; Internet: www.copyright.com. All other queries on rights and licenses, including subsidiary rights, should be addressed to the Office of the Publisher, The World Bank, 1818...
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