Training Plan Template

Student Name: ____________

Date: ___________________

Training Plan Template Introduction Claims Supervisor will receive job coaching provided by HR manager and District Claims manager. They will receive training with common types of customer calls with various scenarios. The coaches will gage to see how New Claims supervisor performed the different levels customer service training specific developing certain skills of; empathetic listening, recall of the issue, critical thinking that will leave the employees and customers satisfied. In turn our employees will be happy with the support and Epic’s customer base will increase as our employee’s knowledge and skills grow. Coaching is a method of training the trainer has an active role in training the employee. | Scope Job coaches provide a multilevel training that will utilizes the latest training methods for improved leadership skills, employee relations, customer service performance and increase employee retention. Claims supervisor job coaches will provide 30 day training program that will include computer based applications, customer service scenarios along with on the job training and job simulations. Claims Supervisor will receive continued training after six months of hire with leadership developing simulation with different scopes of employee and customer service issues. They will have 14 hours of training simulation to be completed in a two week timeline to have the knowledge of what their Claims supervisor receive for their training. | Objectives 1. The objectives will include job coaching instruction, computer based videos and PowerPoint to instruct and properly lead/ handle employee relations and customer needs. 2. Recall of requisites with computer based programs with questions of different scenarios. The Claims Supervisor will recall policy and procedure