...Mountain Bank Case Study Assignment One Aisha Peake HRM 530 Dr. Reeley Strayer University January 15, 2012 1. What competitive business strategy do you recommend for Mountain Bank? Retail banking is the branch of banking that includes checking and savings accounts. These are what most people associate with banking. Mountain Bank holds about 50 percent of the retail portion of the banking industry. According to recent studies conducted, Mountain Bank's tellers are an essential part of this success. This is mainly due to the fact that bank teller's are the only part of the banking system that the general public sees. For a banking customer, the experience with a teller can make or break the decision to switch banks. To ensure that they continue to hold such a large portion of the retail banking industry, Mountain Bank will need to develop a business-level competitive strategy. "Business level strategies detail actions taken to provide value to customers and gain a competitive advantage by exploiting core competencies in specific, individual product or service markets. Business-level strategy is concerned with a firm's position in an industry, relative to competitors" (Azriel, 1999). This strategy is favored over a corporate-level strategy because it will focus on how Mountain Bank will compete with other banks offering the same services. Of the two main business level strategies, the differentiation strategy is what Mountain Bank should implement....
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... |ONE Bank Ltd [OBL] |Trust Bank Ltd [TBL] | |Physical design: Both are third generation Bank, operating in Bangladesh for more than 14 years. | |OBL’s head office is located at Kawran Bazar. It has 73 branches |TBL’s head office is located at Kawran Bazar and 88 branches including service| |including service centers are at different places of the country.|centers are at different places of the country. Out of 88 branches, 13 | |All branches are located at commercial viable places. |branches are cantonment based considering Bank’s intention towards servicing | | |defense officers. | |Both Banks do not have sufficient parking lot for all branches in its premises. Thus, customers and employees share parking lot or park on the | |roadside. | |Both Banks office and branches are well decorated. However, TBL’s branches are more spacious than OBL, which helps TBL in some areas to attract | |more retail customers. | |Based on the above, both banks organizational...
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...Case Analysis External Assessment for Capital One Bank Rita Brown-Tiggs August 6, 2015 MGT 680 – Strategic Management Problem Statement The external environmental factors in strategic planning are essential for the prosperity of any business. Managers perception and knowledge of the internal and external changes in an organization will determine the organization’s activities to be engaged in as identified and its ability to monitor business activities to measure customer’s basic levels of expectation with the product and services in doing business with similar banks within a specific area. The external environmental factors to be considered is to look at the climate, economy, technology, political, and legal factors to best determine the product or service to be offered currently or if there are activities that need to be increased or decreased based upon the information gathered during this assessment. The research and development departments of the organization will incorporate value to the services being provided the organization’s ability to correct concerns within the organization from the older versions of what is currently being offered to its customers currently. Analyzing Case Data The Capital One Bank has completed its due diligence when considering the next steps necessary to review all issues of concern and satisfy its customers without loosing its original standards to continue to gain a strong foot hold within the industry....
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...Capital One Bank Customer Service Training Design Capital One Bank’s business strategy has been to buy regional banks to get access to their deposits, which the company uses as a cheap source of funding for its more lucrative, high annual percentage rate, credit card operations; an internal growth strategy. There is a dichotomy in their customer service strategy; the banking operation requires a relationship with the customer that allows the customer to feel that their money is going to be taken care of. The credit card operation requires a relationship with the customer that allows the customer to feel that they will be taken care of when there is an absence of money. The customer service issues arise by introducing a new task and possibly new technology to both the existing banking employees and existing credit card employees. Focus groups of Subject matter experts, questionnaires, online technology, interviews of employees and customers and observation are the techniques that can be used to conduct this needs assessment. However, as a great deal of banking and credit card operations takes place online and over the phone, of particular value will be the utilization of online technology; even face to face banking and credit card operations occur with an employee in front of a computer. Help desk management software can be used to collect data and help identify the most frequently occurring customer service issues so that training can be focused on specific issue resolution;...
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...RES/351 Business Research Starbucks, Bank One & Visa Launch Starbucks Card 1. What types of research were done at each stage? Discuss the strengths of each different type given the stage of the project. Starbucks used the scientific method which consists of three different studies based on product functionality, product optimization, and brand tracking. The scientific method used to gather information about the target markets that they had or trying to approach. The product functionality study was carried out at the concept testing stage of the research, through the use of an online survey. The purpose was to understand which of the two credit card concepts customers preferred of the dual-function or two separate cards. This would determine if the product would or would not function as Starbucks desired, the findings of this study would be pertinent information to assist Starbucks and its affiliates in determining the strengths and/or weaknesses of the study’s design. The study of product optimization was used to see the concept stages of research. Starbucks used this study to see if certain features from the dual action card would determine if customer’s decision to apply for a credit card. The brand tracking was used to measure the return on the marketing investments based on the feedback after they launched the card. 2. Build the management-research question hierarchy for this project. The first question Starbucks had to answer was whether or...
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...Running head: JAMIE DIMON AND BANK ONE Jamie Dimon and Bank One Jamie Dimon and Bank One Successful entrepreneur and businessman Jamie Dimon was hired as the CEO of Bank One to analyze and correct many significant issues. Political infighting, rampant overhead costs, poor customer service, low morale, and outdated IT systems were only a few of the daunting problems plaguing the company. Dimon’s task was not an easy one: to use entrepreneurial thinking, innovation, risk-taking and decisive action to save Bank One from impending disaster (Marshall & Thedinga, 2006). Dimon’s Mission Dimon arrived at Bank One in March of 2000 as the new CEO. In addition to learning about the situation at the organization, Dimon was intent to uncover the truths behind Bank One’s challenge – the poor decisions and missteps taken that contributed to the current organizational challenges. Once uncovered, Dimon set out to synthesize his findings and deliver a plan of action that would save Bank One from a continued downward spiral (Marshall & Thedinga, 2006). Dimon’s Signals to the Organization Using his behavior, Dimon sent several very clear signals to the company. The first signal he sent was that he was strongly invested in Bank One’s future success, that he was a part of the Bank One ‘family.’ Dimon accomplished this by purchasing 2 million shares of the company, at a cost of $57 million. This reflected this theory that leaders should...
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...Was the research well designed? Was it a good research? This case study detailed stages of research conducted by Starbucks, Bank One and Visa on the Duetto Card and overall the researches in all stages are well designed and are good examples of research. Firstly, the purposes of research, from understanding the perception of dual-function card concept, understanding user preference and finally to satisfactory level examination, are clearly defined. Secondly, the researches processes are detailed such as the steps to acquire participants, sampling method and the representativeness. Other researchers for card loyalty program can repeat similar research accordingly. Research design is thoroughly planned. For example, at the concept testing period, the feedbacks gathered from focus groups of existing customers is more relevant than asking the general public. Another good example is Bank One directly use observable business metrics to provide the return on marketing investment. Moreover, ethical standard is addressed during the research period. The intercept study outside the Starbucks store is discarded since they think they don’t own that space. Knowing the limitations of feedbacks, in the product optimization study, Bank One has compared the research results to norms that have resulted from more than 200 similar concept studies. On the other hand, for the quantitative online survey, the sample size should have been larger in order to give more reliable results. All three parties...
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...1. DEFINITION: FOREIGN EXCHANGE One of the largest businesses carried out by the commercial bank is foreign trading. The trade among various countries falls for close link between the parties dealing in trade. The situation calls for expertise in the field of foreign operations. The bank, which provides such operation, is referred to as rending international banking operation. Mainly transactions with overseas countries are respects of import; export and foreign remittance come under the preview of foreign exchange transactions. International trade demands a flow of goods from seller to buyer and of payment from buyer to seller. In this case the bank plays a vital role to bridge between the buyer and seller. H.E. Evitt defined “Foreign Exchange” as the means and methods by which rights to wealth expressed in terms of the currency of one country are converted into rights to wealth in terms of the currency of another country. Foreign Exchange Department is an international department of the bank. It deals with globally and facilitates international trade through its various modes of services. It bridges between importers and exporters. Bangladesh Bank issues license to scheduled banks to deal with foreign exchange. These banks are known as Authorized Dealers. If the branch is authorized dealer in foreign exchange market, it can remit foreign exchange from local country to foreign country. This department mainly deals with foreign currency. This is why this department is...
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...BB&T BANK ANALYSIS REPORT FINA 280 FINANCIAL INSTITUTION MANAGEMENT & MODELING William C. Handorf, Ph.D. June 28, 2008 Washington, DC Content 1. INTRODUCTION ………………………………………………..…………………3 2. BB&T ……………………….……………………………………………………….4 3. US ECONOMIC OVERVIEW ……………………………………………………12 4. BB&T Bank …………...……………………………………………………………14 5. Conclusion…………………………………………………………………………..41 6. Questions to Management………………………………………………………….42 1. INTRODUCTION The purpose of this report is to analyze the financial operations and financial conditions of BB&T Bank by evaluating financial, economic and market information available for the period from 2000 to 2008. This paper attempts to address key strengths and weaknesses of the bank from a regulatory, financial, and credit market perspective. In order to make assessments and calculate required ratios, statistics and correlations, we mainly review the Uniform Bank Performance Report (UBPR) of the bank and publicly available financial data. Besides BB&T Bank the paper also attempts to analyze the performance of the holding company, BB&T Corporation (NYSE: BBT). Section 2 briefly overviews the holding company - BBT - and its financial analysis. Section 3 provides an overview of the US economy as a backdrop to the financial performance of the bank. Section 4 uses the CAMELS methodology (Capital, Asset Quality, Management, Earnings, Liquidity and Sensitivity) to identify the key strengths and weaknesses of the bank. Finally...
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...Hey friends, We know there is a lot of excitement in the community surrounding the Lollipop updates for the One, and for good reason. We are just as excited as you are. We never intended to keep you waiting. Unfortunately, we ran into some unexpected roadblocks. First, there was an unforeseen OS signing issue, which has recently been resolved. Our camera module had stability issues on Lollipop, and we had to rebuild it for compatibility. Several other crucial drivers, including our Wi-Fi drivers, also needed to be updated to work flawlessly with the upgrade. Admittedly, it took a little more time than we had planned, but we only release updates that we are proud of; that means refusing to take shortcuts or deliver sub-par experiences. With all of that in mind, here are the official release dates for Android Lollipop on the OnePlus One: CM 12S: The official OTA update for the OnePlus One will be released on or before March 30, 2015 OxygenOS: The official release of our own Lollipop-based ROM will be available for download on or before March 27, 2015 To show you how serious we are about this commitment to our community, we are prepared to put our money where our mouth is. If we miss either one of these deadlines, we will give away five (5) 64GB OnePlus One devices to our fans. Reply to this thread to be eligible. It’s our little way of saying thank you for being patient and for joining us on our journey to create amazing, user-driven experiences. Never...
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...highly efficient provisions for secondary market activities of securities. Origin of the topic This term paper originated as an academic requirement of BBA Program. This is authorized and organized by the department of BBA. After completion of the program period a student must submit the term paper on the assigned topic to the Supervisor and to the department. The program is three months duration. I was assigned to Dhaka Stock Exchange Limited, to complete the program. Objective of the study Objectives of this study are as follows- - To present an overview of Dhaka Stock Exchange. -To identify the trend line of DSE and that of those securities incorporated in DSE. -To identify the strength and performance of DSE 5 Banks. . -To compare among DSE 5 Banks. . -To develop the practical knowledge by the practical orientation of Work. Scope of the Study Scope of the study could be to understand contribution of stock exchange in economic development of a country. The economy of Ban in gaining in confidence and scope for development of capital market is gaining ground. If we can educate the investors regarding risk in management and adopt suitable legal measure to protect the investor’s interest, a substantial volume of saving of masses will flow into capital markets economic growth leads to increase national incomes and thus savings, which in turn are often channeled into the capital market. Limitation of the Study I have been provided with all necessary information at Dhaka ...
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...Executive Summary: The aim of this study was to assess the effectiveness of Corporate Social Responsibility (CSR) practices of some local banks and track the performance of these banks with superior ratings for environmental, social and governance practices in Bangladesh and these banks are: Eastern Bank Limited, One Bank Limited and Mutual Trust Bank Limited. The study specifically focused on the extent to which companies practicing CSR complied with basic legal labor standards involving their employees and my marking 0 and 1 (0 for Null for practicing CSR,1 for CSR Practice). The study involved identification of companies providing CSR, obtaining information about the details of the CSR practices adopted at these companies (though looking at their website and interviews few of employees) and an assessment of how well these companies complied with basic CSR standards. The research found that most CSR practicing companies practiced CSR in their own specific way. It was often unclear how much money companies spend on CSR and it also found that many of these companies, whilst providing CSR, did not comply with the law in providing basic labor standards to their employees. The study also showed the comparison among these three banks with graph where graphical technique is informative in the field of statistics used to visualize quantitative data. Statistics and data analysis procedures generally yield their output in numeric or tabular form; graphical techniques allow such...
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...BANK DRAFT A bank draft is a check drawn on a bank’s funds, similar to a cashier’s check. The funds might be held in the same bank that creates the draft, or the money behind the draft might be held in the bank's account held at a different bank. The term bank draft is used for other situations, and use varies from country to country. For example, when paying bills electronically, the transfer from your bank account to your service provider (such as an electric utility provider, or an online merchant) might be called a draft. Scroll down for a discussion of that type of draft. Basic Bank Drafts A traditional bank draft is a payment used when safety is important. If you need to pay somebody with guaranteed funds, you might use a bank draft. For large transactions and situations where a seller does not want to wait for a check to move through the banking system, a bank draft gets money moved quickly. Bank drafts are often used for international trade or purchasing a home. The term “cashier’s check” is sometimes used instead of bank draft, especially in the USA. Security: bank drafts are a secure form of payment. When you receive a bank draft (and it’s authentic – which isn’t always the case), you can be confident that the payment is good. The funds will generally be available in your account within one business day, and it’s unlikely that your bank will reverse the deposit a few days or weeks later. To understand the security of a bank draft, consider a standard personal check...
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...an assignment on “Organizational Culture in Prime Bank" as the fulfillment of the partial requirement of our course Organizational Theory. This assignment is done to find how organizational culture operating in Bangladesh. We are working on bank we find how employee maintains, protect and stay in the culture. This assignment has helped us to find Prime Bank employees are happy with their culture. We sincerely hope that you will enjoy reading this assignment as much as we enjoyed it writing. If you need any further clarification interpreting our analysis please feel free to ask. Md. Mashfiqul Alam (2008010000192) Sharmin Akter (2008010000135) Mehbuba Sultana (2008010000201) Kh.Tajibul Haque Naeem (2008010000187) Shayan Md. Reza (2007010000200) Southeast University. [pic] “We dedicate our assignment efforts to our respectable teachers who taught and hold our hands on several occasions to complete such complicated and lengthy assignment”. Acknowledgement We would like to express gratitude to the almighty Allah for special blessing in completing it. We would like to thank Mr. Abdullah-Al Jamil our faculty who has supported us, assisted us and guided us through the preparation of this assignment. He has been patient and understanding of all our queries and problems, and we are very grateful to him for his help. We would also like to thank all the employees of Prime Bank Limited. They have been very helpful throughout the...
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...Performance – A Panel Analysis Public Study” Submitted To: MD. AL MAMUN Assistant Professor of Finance Department of Business Administration East West University Course Instructor: BUS 498 Submitted By: Monjur-E-Elahi ID: 2010-1-10-067 Date of Submission: 27th December, 2013 Letter of Transmittal: 27th December, 2013 Md. Al Mamun Assistant Professor of Finance Department of Business Administration East West University Submission of the research project on “Corporate Governance, Bank‟s Subject: Transparency and Bank‟s Performance – A Panel Analysis Public Study” Sir, Here is the research project on “Corporate Governance, Bank‟s Transparency and Bank‟s Performance – A Panel Analysis Public Study”, which you have assigned me to do, to get a clear understanding over corporate governance practice in different banks in Bangladesh. I have tried my best to gather all kinds of relevant data, which could give an overall idea on this topic. To do that, I‟ve conducted a study on 18 selected bank‟s corporate governance practice. In addition, I have also studies relevant rules, regulations and laws. I hope that this report will meet the expected standard. I have enjoyed doing the research work. Especially, your kind supervision has made the hard work easy. I am submitting this project for your kind consideration and thanking you for your constant assistance and guidance. Sincerely yours, ___________________ Monjur-E-Elahi ID# 2010-1-10-067 iii | P a g e Table of...
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