...Abstract This paper explores one published article that reports research concerning the perception of nurses and physicians communication at night about intensive care patients’ pain, agitation, and delirium. The authors are concerned with the level of accuracy to which interdisciplinary communication occurs in the intensive care unit. Nada Al-Qadheeb et al’s objective is to determine the perceptions of nurses and physicians communication in the intensive care unit at night, as communication between ICU caregivers can often times be complicated by the varying nature of illnesses, frequent assessments, frequent interruptions, and invasive procedures that occur in the ICU. “Ineffective nurse-physician communication in the ICU during the day can compromise patients’ safety, increase length of stay, and boost health care costs” (Al-Qadheeb et al, 2013). The article discusses the “perception” of communication between nurses and physicians at night while maintaining high-quality care to the critically ill patient. Evaluation of such perceptions has not been previously performed. The results of the study “highlights the importance of further qualitative and quantitative investigations on nocturnal ICU communication” (Al-Qadheeb et al, 2013). Further studies on this subject may help to improve nighttime communication between ICU clinicians and continue to impact interventions on outcomes that could improve patient safety, as well as quality of care. Keywords:...
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.............................................................................. 7 Diagramme de PERT ............................................................................................................................................................................. 8 Diagramme de GANT ............................................................................................................................................................................. 8 2 Statement Your organization counts 250 employees. Your main customer is Mondial Assistance : your are a call center in charge of answering calls from people in need of assistance, anywhere in the world. You call center is on 24/7 running schedule. You have 55 workstations, and your employees work in 3 shifts, so as to ensure the 24/7 coverage (from 7.00am to 3.00pm, from 3.00pm to 11.00pm and from 11.00pm to 7.00am ; during that late night shift, only 35 workstations are live. You also have some office space, where 5 people work from Monday to Friday, from 9 .00am to 5.00pm. You have to move your activity because your lease is over. This move has to be achieved by the 31st of January. You have already chosen your new location : a large open-space in a newly built building. Your new lease should start on the 1st of December, however, your actual...
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...TERM PAPER MPOB L LOVELY INSTITUTE OF MANAGEMENT topic:- stress management SUBMITTED TO:- Ms. MANBIR KAUR GILL SUBMITTED BY:- NAME:- PRASHANT KUMAR ROLL NO:- RT1901 “A19” SUB:- MPOB REG NO:- 10900829 PROG :- MBA (1ST) ACKNOWLEDGEMENT | I would like to take this opportunity to express my gratitude towards all those people who have helped me in the successful completion of this term paper, directly or indirectly. I would also like to express my sincere gratitude towards Ms. Manbir kaur gill (my term paper guide) for her guidance and help which she willingly provided at every step of my term paper. PRASHANT KUMAR M.B.A 1st SEMESTER TABLE OF CONTENT INTRODUCTION 1 ORGANIZATION SIGNIFYING 4 LITERATURE REVIEW 5 RESEARCH METHODOLGY * SECONDARY DATA 8 DATA ANALYSIS ...
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...Human Resource Management in a Call Center Instructor: Kathryn Taft Advanced Human Resources Management BADM 382 March 16th, 2005 Raymond Chow Executive Summary One of the growing yet toughest industries for human resource to manage is the call center. The call center industry has one of the highest turnover rates compared to other jobs due to its high level of stress and dullness. Retention starts with hiring the right person for the job. Human resource recruiters should look for applicants with these characteristics: self motivated, high tolerance for stress, positive attitude, good listening skills, good communication skills, ability to work as an individual and in a group, good problem solving skills, and enjoy helping customers. A good way to test out the applicants is to pre-screen telephone interviews to test out their phone skills. One of the most useful techniques that call centers use is the employee referral program. This program allows employees to recommend a friend, relative, or family member to the job and receive a cash prize if they pass the probation period. This technique tends to provide the new recruit with more realistic expectations and can provide a better cultural fit. Training and orientation is also important in human resource management in a call center. Training should include lots of role-play so employees can get comfortable talking to customers over the phone, learn to turn negative thoughts into positive ones, and understand the company’s...
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...Burnout Stress Syndrome in Indian Business Process Outsourcing Industry Kenan Besirevic Georgia College and State University Abstract Business process outsourcing (BPO) industry in India is an ever growing giant in the Information Technology Enabled Services Industry. Sengupta et al, (2012) study shows the industries growth and progression, some fifty percent per year is superior to any other industry in terms of job creation. However, even after such growth and promising future, the industry is facing constant attrition. Attrition is mainly brought upon the industry by its own business practices. Indian BPO industry if facing attrition from its workforce and others who see the industries practices as ones that are altering the culture and taking advantage of thousands of young workers. Young workers, eager to get a BPO job transition from high school straight to the outsourcing industry forgoing college education. The industry mainly serves Western customers and thus requires its workforce to assimilate to their culture in other to better serve them. Many Indians are forced to mask their natural accents and adapt a locational presence, and even use a western name. Such demands have created a sense of shame to be identified with Indian culture for many BPO workers. Aside from cultural and traditional complexities many BPO industries nature of work is unethical and stressful. Many young workers who are fighting to get ahead are finding themselves eating and breathing their jobs...
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...maybe beyond it. We will start with our moon, its shape resembles an egg, and has been around for 4.5 billion years. Neil Armstrong was the first person to set foot on the moon. The year was 1969 and the mission was called Apollo 11. After all the excitement from their landing Armstrong made a statement when he stepped out of his aircraft. “That’s one small step for man, one giant leap for mankind.” The moon has little to no atmosphere, and has a weak gravitation. The surface of the moon has not changed in 3 billion years, so a foot print on the moon from a million years ago would still be there today. Because the moon has little to no atmosphere there isn’t any water to create erosion and there is no wind. The temperatures of the moon vary from day to night. During the day the temperature is approximately +300°F and night time is -270°F. The temperature is this way due to the fact there is no atmosphere to protect against the sun and keep it warm at night (MoonPhases.Info, 2010-2011). The coolest cosmic entity in the sky is the moon. At night when the moon is out, it’s the first thing that lights up the night sky. It takes 27.3 days for the moon to turn on its axis and to orbit the earth. Due to this it makes the moons phases and orbit a mystery (Charles Q. Choi, 2013). Below is a photo of the moon. Some things in life are just beautiful. It’s interesting to know there are craters, mountain ranges, rilles, and lava plains on the moon. The moon doesn’t construct...
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...Hardware. 5. The defendant then began to run to his home and was seen by Soapy Waters (who saw the defendant drop $2.00 of the money) and Betty Biddy (who saw the defendant throw away the money bag). 6. The day after the alleged burglary the defendant used the stolen money to purchase a guitar at C. Sharp's Music City store. Included in the money he used for this purpose was a Canadian five dollar bill. (A bill identified by store owner Speedy Marquette as being in the store cash register the night before.) 7. Ronald Riff, the defendant, was arrested by Officer Schield at 3:30 P.M. the day after the alleged burglary. 8. The defendant, Ronald Riff, is being charged with the crime of breaking and entering and burglarizing Marquette's Market. Minnesota Center for Community Legal Education 16-17 RIGHTSOFTHE ACCUSED MINNESOTA V. RONALD RIFF: A CRIMINAL MOCK TRIAL DEFENSE CASE SUMMARY 1. Defendant Ronald Riff won over $900.00 in a poker game between 8:30 P.M. and 12:00 A.M. the night of the alleged burglary. 2....
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...Williams (One night, a young man, Jack Williams, has just finished dinner when he receives a phone call from a good friend, Bob Hayes. The following is a dialogue between them.) Jack: Hello, is that you, Bob? Bob: Yes, it is. How are you doing? I hope it’s not too late to call you. Jack: Not a bit. I just had a bite to eat and was going to watch some TV, but I’m really glad you called. I really want to thank you for last night from the bottom of my heart. Man, had you not rescued me, I think I might have wound up spending the night in jail. Bob: Not a problem! I’m really glad everything worked out as it did. It could have gotten nasty. Jack: Yes, I had quite a bit to drink, but I was really behaving myself at the bar, when all of a sudden this guy elbows me, gives me a dirty look, and mutters something nasty in my ear. You know me—I don’t take rudeness lying down and in a blink of an eye we were both outside and he was picking a fight with me. You know the rest……. Bob: It’s a good thing you thought of calling me, for when I arrived on the scene you looked a sight—with a bloody nose and a black eye. It could have been worse…….. Jack: Thank you so much for arriving in the nick of time—that guy was threatening to call the cops…. as if I were at fault! Bob: It’s good that I was able to talk to him, mollify him, and get him to go home without calling the police, for you had both been violent with each other and you may have ended up spending the night in jail....
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...you can handle taking six classes this semester? covers – the layers of fabric that cover a bed; the cloth material that covers a bed and that keep one warm * When my husband sleeps, he always steals the covers and then I get so cold at night! comforter – the top-most, thickest cover for a bed, usually made of feathers or other warm material * In the winter, they sleep under a very thick comforter, but in the summer they don’t use it. light blanket – a thin cover for a bed, made of wool, cotton, or other material * When Marcos saw Maria sleeping on the sofa, he covered her with a light blanket so she wouldn’t be too cold. pillow – a soft cushion for one’s head in bed, usually filled with feathers, cotton, or other material * Why do people decorate their beds with so many pillows? I only need one to sleep on. pillowcase – the fabric covering a pillow; the material that covers a pillow to keep it clean * They bought new pillowcases to match the color of their bedroom walls. sheets – two pieces of large, thin fabric placed on a bed – one to lie on and one to lie under * How often do you change the sheets on your bed? to match – to have the same color or colors that look good together; to make a good combination; to look good together * Do you think that this sweater matches these pants? 1 These materials are copyrighted by the Center for Educational Development (2006). Posting of these materials on another website or distributing them in any way is...
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...Globalization has many different definitions. One important fact, no matter how you look at globalization, is that a place has been affected one way or another by someone or something else. According to the text Anthropology: The Human Challenge, globalization is movement of “natural resources, trade goods, human labor, financial capital, information, and infectious diseases” from one are to another (Haviland, 2008). In this essay, globalization will look at westernized countries and their affect on non-westernized countries. One example of globalization is the oil industry in Nigeria. In 1956, western company Shell-BP discovered oil in the Niger Delta. This discovery led to a rapid boom of oil production and revenue, with money supplying both the western oil companies as well as Nigerian Government (Nicely, 2014). Before discovery of oil, Nigeria was an agriculture country, whose main source of income came from farm and crops grown in tropical to semitropical climates (Nigeria, 2015). Now, after years of oil production, Nigeria’s agriculture is no longer at the forefront, with oil production now the largest source of revenue (Economy, 2008). With this increased oil production, other issues have risen. Pollution, health problems, and political unrest are just some of the issues to have taken over Nigeria after oil was discovered (Nicely, 2014). Another example of globalization of western culture to the east is call centers immerging in India. Western businesses such as credit...
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...she keeps her place. She has often been heard to say, with the strongest East Tennessee accent, “It doesn’t matter how poor a body is. They can be cleaned.” She is proud of her “A” rating and prominently displays it. It is not a fancy restaurant. The hundreds of booted loggers, railroad workers, and oil field roughnecks trekking through have worn the carpet thin. Chunks are missing from the carpet at the favorite tables of the workers. The hardened veneer on some of the tables is missing a notch here and there. The paint on the walls has cracks and there is a perennial smell of hamburgers permeating the air. The casual observer could be forgiven for thinking the place is about to fold financially; instead, what we found that night was well camouflaged center of social activity and the finest, most accurate, information available. When entering the door at Lou’s, two things are immediately noticeable: the place is rarely empty and seems to consist of a maze of rooms. The first room, through the door, is the main part of the restaurant. There is another, rarely used, dining room off to the right. It was added during the oil well boom of the seventies. Through the main dining room is yet another room; it guards the...
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...informed that Sandals Halcyon is the smallest of the three Sandals resorts in St. Lucia - but certainly the most charming. I was completely captivated by this resort upon entering. It is best described by Sandals Resort themselves: “Of all the Sandals beach resorts, it has been said that perhaps Sandals Halcyon Beach best defines the Caribbean—set on a palette of lush gardens bordering the tranquil Caribbean Sea.” Concealed in the unpolished beauty of St. Lucia is Sandals Halcyon Beach - an all-inclusive resort that prides itself with Caribbean architecture complementing its calming beach and lush gardens. With all its charm, Sandals Halcyon Beach renders its guests to familiarize themselves with other parts of St. Lucia with the 'Stay at One, Play at Three' exchange program with neighboring resorts Sandals Grande St. Lucian and Sandals Regency St. Lucia. Couples can relax at Halcyon Beach, as well as enjoy transfers to the other nearby resorts to discover 15 restaurants, 12 pools, 11 whirlpools, and 23 bars during their stay.” [ (Sandals, 2011) ] What Sets Them Above The Rest? * Sandals Resort offers an innovative concept in their all-inclusive environments, contrived to give vacationers completely worry-free accommodations. This allows guests to relax and more effectively utilize their vacation time. * Prides themselves with introducing the couple’s only concept. * They provide a range of activities for the various types of travelers, ...
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...Djuice was first introduced in Bangladesh and then to Pakistan. It has since grown to become one of the largest Youth mobile brands in Pakistan. Since Pakistan has more than 50% population between the ages of 12 to 20, the youth market is very important for telecom sector. This is the reason why Telenor and its competitors Mobilink, Ufone and Warid have their own youth targeted brands like Jazz Octane, Warid GLOW and Ufone Youth Package. Marketing Strategy Over the last decade the telecom sector has matured and become very competitive. That is why even market leaders like Telenor can not adopt defensive strategies against its competitors. Recently Djuice has has dropped to second place after Ufone launched its Youth Brand. Now Telenor has a marketing strategy based on customized service provision. This is because the youth market is much more rationale in making decisions and since the target market is so wide a tailor made service is better than a more rigid offer. Understanding its consumers, Djuice aggressively markets its GPRS and SMS bundles. All the recent campaigns emphasize fun. Even Djuice’s tag line goes like ‘Djuice it’s fun to be young’. Djuice has always tried to grab the attention of the young generation through coming up with surprisingly cheap and innovative offers. The Marketing Mixture Telenor’s Djuice, since is the market leader in the market that it caters, the blend of marketing mix it possesses is quite interesting. Product As said earlier, youth...
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...Greenway Bank Capstone Project 1 A COMPREHENSIVE NETWORK DEVELOPMENT PROJECT SUBMITTED TO THE IT/Network Systems Administration Program By ADVISOR — Orange, CA December, 2013 Table of Contents Introduction…………………………………………………………………………….……3 Background…………………………………………………………………………….……3 Scope of Work………………………………………………………………………….……3 Evaluation/Analysis...………………………………………………………………………3 Project Situation……………………………………………………………….……3 Network Scope………………………………………………………………….……3 Objectives……………………………………………………………………….……4 Design…………………………………………………………………………..…….4 Equipment…………………………………………………………….………4 Hardware…………………………………………………………………….5 Software………………………………………………………………………5 Services……………………………………………………………….………5 Design Floor………………………………………………………………….……..6 Design Assumptions………………………………………………………….……..6 Network Analysis……………………………………………………………………………7 Data Types…………………………………………………………………...………7 Numbers of Users…………………………………………………………..……….7 Security Requirements…………………………………………………...…………7 Network Diagram……………………………………………………………...……………8 Cost………………..………………………………………………………………………….9 Disaster Recovery Plan………………………………………………………………………………………….10 Acceptance and Authorization……………………………………………………………………………….10 Introduction Greenway Bank is a new St. Louis company that has secured venture capital to take over four failed bank branches in four different cities, New York, Seattle, Orlando, and Los Angeles. The...
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...happened to be, whether in a busy-bodied grocery store or in the confinement of my princess-themed room, I absolutely loved making up colorful stories about unicorns and rainbows—literally—and adding in my own noises and expressions to “make my baby smile”. Bubbling over with a constant energy imagination, my stories always had happy endings and dramatic plot twists. I wanted to be the caregiver that made one laugh hysterically and dance with anticipation. As I arrived at the ending of my stories, I felt it. I felt the story, its energy and excitement, bringing me closer to “my baby”. My 41 inch height and even tinier physique defied the independent, motherly spirit and passion I had for babies. I wanted to teach, open up to, care for and love all my baby dolls and the real-life babies I excitedly saw at church, school events and my favorite place to volunteer with my family: Elizabeth New Life Center. The unassuming red brick building in Sharonville, OH, decorated only with a rather unappealing sign and a modest garden. Little did my 4 year old mind realize that within that center located in the heart of...
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