...ONLINE CAR RENTAL SYSTEM SCHOOL OF ENGINEERING AND TECHNOLOGY BSC Computer science COURSE CODE SCO 400 BY MUHAMMAD TOBOSO DAUD REG NO: J17S/11624/2011 Phone No: 0770305102 Email: modifaya@gmail.com Supervisor: Daisy M Ireri Table of Contents CHAPTER 1: INTRODUCTION 4 1.1 The Background of the Project 5 1.2 Problem Statement 5 1.3 Objective 6 1.4 Project Scope 6 1.5 Project Significance 7 Conclusion 7 CHAPTER 2: LITERATURE REVIEW 8 2.1 Introduction 8 2.2 MANAGEMENT INFORMATION SYSTEM 8 2.3 Facts and Findings 9 2.3.1 Domain 9 2.3.2 Existing Systems 9 2.3.3 Problems in existing system 10 2.3.4 Differences between the manual and the computerized system that is going to be developed 11 CHAPTER 3: RESEARCH APPROACHES AND METHODOLOGIES 12 Research methodology 12 3.0 Introduction 12 3.1 Project Methodology 12 Waterfall Methodology 12 3.2 System Study and Investigation 12 3.2.1 Interviews 13 3.2.2 Observation 13 3.3 Summary 13 3.4 Budget 14 CHAPTER 4: SYSTEM ANALYSIS AND DESIGN 15 4.1 REQUIREMENT ANALYSIS 15 4.1.1 User Requirement 15 4.1.2 Functional Requirement 15 4.1.3 Non-Functional Requirements...
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...Content Intoduction 3 Why do customers complain? 3 Complaints are a goldmine of information 6 Why is Complaints Handling Important? 7 Intoduction A consumer complaint or customer complaint is “an expression of dissatisfaction on a consumer’s behalf to a responsible party”. It can also be described in a positive sense as a report from a consumer providing documentation about a problem with a product or service. In fact, some modern business consultants urge businesses to view customer complaints as a gift. Consumer complaints are usually informal complaints directly addressed to a company or public service provider, and most consumers manage to resolve problems with products and services in this way, but it sometimes requires persistence. If the grievance is not addressed in a way that satisfies the consumer, the consumer sometimes registers the complaint with a third party such as association of the rights of the consumers , a county government (if it has a “consumer protection” office) and etc. These and similar organizations in other countries accept for consumer complaints and assist people with customer service issues, as do government representatives like attorneys general. Consumers however rarely file complaints in the more formal legal sense, which consists of a formal legal process. Internet forums and the advent of social media have provided consumers with a new way to submit complaints. Consumer news and...
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...Car Rental Ghana TOPIC: ONLINE CAR RENTAL SYSTEM * CHAPTER -1 INTRODUCTION TO ONLINE CAR RENTAL SYSTEM 1.1 Introduction This project is an online car rental system. It is a web based system specially designed for car reservation management. Through the system, customers can view the rental car company’s available cars and their features. The customers can register and make reservation for the cars online. Through the same system the company can manage its cars’ stock, personnel’s details as well as its customers’ details and reservations. 1.2 Reason for the Project People get a rental car for various reasons. One of them could be because they do not possess a car and would need an escort for a special event like a wedding, a gala or probably touring and travelling around. In order to achieve their aims and save a lot of their time going up and down in quest of a good rental car company, they could find about 80 percent of the information they need about rental car companies around their location and the services they provide on the internet. On the other hand rental car companies can increase their return on investment (ROI), reach and maintain a potential market or group of clients on the side. Online services seem to be the best solution to both parties’ situation. In fact various business processes and communication between companies and between their customers have been improve thanks to the advancement of Information Technology and internet...
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...TOPIC: ONLINE CAR RENTAL SYSTEM * CHAPTER -1 INTRODUCTION TO ONLINE CAR RENTAL SYSTEM 1.1 Introduction This project is an online car rental system. It is a web based system specially designed for car reservation management. Through the system, customers can view the rental car company’s available cars and their features. The customers can register and make reservation for the cars online. Through the same system the company can manage its cars’ stock, personnel’s details as well as its customers’ details and reservations. 1.2 Reason for the Project People get a rental car for various reasons. One of them could be because they do not possess a car and would need an escort for a special event like a wedding, a gala or probably touring and travelling around. In order to achieve their aims and save a lot of their time going up and down in quest of a good rental car company, they could find about 80 percent of the information they need about rental car companies around their location and the services they provide on the internet. On the other hand rental car companies can increase their return on investment (ROI), reach and maintain a potential market or group of clients on the side. Online services seem to be the best solution to both parties’ situation. In fact various business processes and communication between companies and between their customers have been improve thanks to the advancement of Information Technology and internet penetration...
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...(Block)Busting the Movie Rental Industry June 1, 2005 BEM 106 Final Paper Zhan Wang Harrison Stein Chin Yeung Siu Ruiqi Rachel Wang Introduction: Since the 1910s when Charlie Chaplin created his first silent films, movies have been a staple in American culture. For over half a century, “the big screen” was the only link between first released Hollywood films and captivated audiences nationwide. The advent of modern technology like the VHS tape and the DVD, however, has provided viewers with a convenient way of viewing movies, new and old, no longer playing in theaters. In addition, cost considerations have made DVDs and VHS tapes ideal for short-time rentals. Thus these inventions and the terms of their usage have helped to create a movie-rental market within the larger movie industry. Rentals and other theater substitutes have become essential to the movie watching experience because the theater no longer holds the monopoly it once did. While movie theaters are still widely popular, many people dislike the inconvenience of finding a local theater playing the right movie, driving there, and then standing in long lines to buy a ticket. Some do not appreciate the large crowds that often include cell phone talkers and loquacious teenagers. And some simply don’t want to shell out ten dollars to a movie that has the chance of being Ishtar. For whatever reason, there is a large demand for rentals and substitutes from audiences who want to see the movies they...
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...ONLINE VEHICLE RESERVATION AND RENTAL SYSTEM CHAPTER 1 INTRODUCTION The advantage of having a car is that you can travel anywhere you want at any time without having to transfer from one vehicle to another. But it is not easy for an individual to have a car. Mainly because all cars are expensive and not affordable. That’s why some organizations offer a rent a vehicle service. Customers can call or walk-in in order to rent or reserve a vehicle. The current system is maybe error prone and customers are dissatisfied. An Online Vehicle Reservation and Rental System is being considered in order to reduce and totally eliminate loss of customers to competitors, and save the company from folding up. OBJECTIVES GENERAL OBJECTIVE OF THE STUDY To develop an Online Vehicle Reservation and Rental System to automate vehicle rental and reservation so that customers do not need to walk-in or call in order to reserve a vehicle. SPECIFIC OBJECTIVES OF THE STUDY * To develop a system that will allow the customers to reserve and rent a vehicle online from anywhere within the country * To make the car rental and reservation more convenient for the customers * To develop a system that can keep track of all vehicle reservations and returns SIGNIFICANCE OF THE STUDY This study was made to find out that the use of online rental system can lessen the time and effort consume by the customer in reserving and renting vehicles. Every work process activity is done by computer means...
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...scopes of the system and lastly is the thesis organization which briefly describes the structure of this thesis. Now a day’s everybody wants a safe and comfort journey, which required a good vehicle which makes their journey hassle free. The main purpose of Online Car Rental system is to provide a platform for the users to view the information about to the Car which can be hire for few day or a week. In this system...
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...Movie Rental Industry Now a days, entering into movie rental business is fairly risky because of the emerging and established online company offering the convenience of renting a movie without even going to the store and spend the time to browse through hundreds if not thousands of movie selections. Clearly, the buyers have the power to choose and the odds are high. There are so many ways of renting a movie and just to mention some through online like Netflix, Amazon, Apple iTunes, Redbox, VUDU, and not to mention the remaining local movie rental business owned by private investors. The attractiveness of entering into movie rental business is greatly depends on the uniqueness of the products available to the buyer. The suppliers may venture a movie rental business but the odds of success and power is quite low. However, there are still some traditional rentals stores around (usually locally owned business) continue to run because of their uniqueness of products. Differentiation of their products and services being offer are the key factors on the success and continued business of some local stores. Location can also be a factor to their success due to the limited availability of internet and other competitors around mostly on the remote and rural area. One example of supplier having a power to attract customer is that the movies they offered are not available on most online rental, like the older and classic movies or some independent movies mostly foreign that...
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...proactive and they never considered that new entrants always seek market space that leaders ignore. To answer this question, I will try to answer the three major strategic marketing questions “Where to compete?”, “How to compete?” and “When to compete?” and apply my answers to Analyze Blockbuster case Where to Compete: * Blockbuster’s targeted the whole market of home movie viewers in the US. Afterwards, they started to target international markets. Blockbuster service their customers through rental stores and they kept using the same business model. However, they failed to understand the change in consumer behavior as people became more busy and don’t have time to visit their stores. * Netflix targeted same market but with different approach as they offered mailing system of movie rentals that go directly to customers and that was very convenient solution and they started capturing big market share from Blockbuster.. Accordingly, Blockbuster’s started online subscription and home delivery as a reaction to Netflix. In the future, Blockbuster’s should focus on market evolution and set strategic plans that differentiate the company and fits its strengths to changing customer needs. How to Compete: Product/Services Mix: * Blockbuster offered movie...
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...different strategic groups or segments of their portion of the entire industry which includes brick and mortar (Blockbuster) and DVD vending machine rentals (Redbox), mail-delivery (Netflix and Blockbuster), and online rental (Netflix, Amazon, and iTunes), pay-per-view video (available from specialty suppliers such as HBO and Showtime through your cable provider), and on-demand services (VOD; those offered through digital cable providers), as well as brick and mortar (Walmart and Best Buy) and online purchasing (Amazon and iTunes). Historically speaking, this industry began as stand-alone brick and mortar rental stores such as Blockbuster and the later entrant Hollywood Video/Movie Gallery (which for the most part were all corporately-owned, with small portions of franchised locations) and local rental businesses. They started in VHS and progressed to DVDs along with technology and household adoption. They would typically carry about 2,500 titles and performed better when copies were rented and out of the store—the longer period the better. (Spinola) This would influence customers to make a different rental and come back again to find the title they wanted. Furthermore, with renters holding titles for longer periods of times, rental stores would enforce late penalties when titles were not returned within their allotted rental window. Because of the inconvenience of going to the store to find your desired title stocked out, and fed up with late fees, Reed Hastings started a...
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...Car Rental Company Information System SRS Section 3 SE 530 10/21/2015 3.1 External Interface Requirements 3.1.1: Record of all data shall interface to headquarters main system server. 3.1.2: The system shall receive and send data to outstanding banking systems. 3.1.3: The system shall interface with the airport. 3.2 Functional Requirements 3.2.1: The system shall contain an online web portal for customers and employees to have access to rental car information and to perform reservations. 3.2.2: The system shall contain customer service help to customers who have trouble at any point in the system. 3.2.3: The customer service information shall be in the portal. 3.2.4: The customer service information shall contain the rental car company locations, hours of operation, available rental vehicles, and price quotes. 3.2.5: Customer service shall provide contact information such as email, phone number, and live chatting. 3.2.6: The system shall provide management of data, inventory including, make, model, vin-number, miles, color, previous owner, interior, fuel level, maintenance and work history on every vehicle. 3.2.7: The system shall allow vehicles to enter system. 3.2.8: The system shall allow vehicles to leave the system. 3.2.9: The system shall provide monitoring all data and activities throughout system, including all sales, transactions, rental agreements, vehicle data, to send to headquarters for improvements. 3.2.10: The system shall be connected...
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...1. Only a few of the dot-com businesses that have tried to startup have made it past the beginning stages. The movie and entertainment industry is constantly evolving which makes it even harder for a movie based dot-com business to flourish. With the ease it takes to go to Wal-Mart or Blockbuster to rent or buy a film, the online movie business has been forced to develop software and technology that makes it easier to rent movies. Online movie rental businesses need to adapt to the fact that people may be able to download movies onto their televisions or computers instead of renting. 2. Netflix has a vision to "change the way people access and view the movies they love." Over the next four to seven years Netflix would like to have customers in five percent of all U.S. television households. This would be equal to approximately five million subscribers. This vision can be met by staying ahead of their closest competition, Blockbuster and Wal-Mart. 3. Netflix wants to provide all the benefits of a movie rental store without the hassle of having to return the rentals before being charged a late fee. Customers would only be able to keep out a certain number of movies at a time. For a set price the customer could watch the movies they want, without late fees. Customer satisfaction was achieved through fast delivery, low prices, and allowing the purchaser to see the movies they want to watch with less hassle. Browsing for movies with the click of a button is quicker than going...
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...Diem Phuc Business Plan – Internet for Business RMIT International University Vietnam Bachelor of Commerce Program Subject Code: ISYS2110 Subject Name: INTERNET FOR BUSINESS Location & Campus (SGS or HN) where RMITVietnam you study: Title of Assignment: Group Assignment: E-Business Plan Student name& ID: Nguyen Minh Hoang : s3246594 Nguyen The Bao: s3230511 Team Apple Doan Phuong Van : s3231514 Tran Thuy Vu: s3233211 Nguyen Duy Bien : s3193002 Dang Thi Diem Phuc : s3222619 Teachers Name: Cherryl Narumon Group Number: 4 Assignment due date: 5th May 2012 Date of Submission: 5th May 2012 Number of pages including this one: 38 Word Count: 6500 Assignment Cover Page RMIT University | The A toy – Toy Rental Business 1 Business Plan – Internet for Business Contents Executive Summary ........................................................................................................................... 3 Introduction ...................................................................................................................................... 4 Business model ................................................................................................................................. 4 I. a. b. c. d. II. III. 1. a. a. 2. a. b. c. d. e. 3. Business Description .................................................................................................................. 5 Vision...........................................
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...They also offer daily complimentary cooked-to-order breakfast and manager’s happy hour (3 free drinks each night of your stay). Place- Embassy Suites is located worldwide and uses the dual distribution system to offer their product. Embassy will sell directly to the customer through their reservations system, as well as through travel agencies and online travel companies. Price- Embassy suites prices are based on the location of their hotel. The also offer specials and free nightly internet to members of their Hilton Honors Club. I do not feel any of their marketing decisions. Embassy Suites does a great job promoting themselves especially with their free made to order breakfast and managers happy hour. 2. Cruise Lines- Carnival Product- Carnival is provider of cruises worldwide for people of all types of budgets. Promotes- Carnival promotes themselves as the fun ship by offering numerous activities for people of all ages. Some of these activities include Dinner and Dancing, Swimming, Sporting Events such as basketball and tennis. Carnival mostly promotes themselves through the internet and television commercials. Place- Carnival uses he dual distribution system. You can book online or over the phone directly through them or through a travel agent or online travel company. Price- Carnival’s prices are based off of the destination and length of trip. They also offer specials such as quick getaway pricing, and frequent customer discounts. I do not feel...
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...and CEO of the company, which pioneered online DVD rentals, was preparing to unveil Netflix’s highly anticipated entrance into the online video market. Many industry observers believed that the ability of customers to order movies through their computers for instant viewing, commonly referred to as video-on-demand (VOD), would quickly impact the large user base for Netflix’s core business. Hastings looked across the third floor of the office building and the conference rooms named for some of his staff’s favorite films. A love of movies clearly ran deep among Netflix employees, and he was confident that one way or another, his team would maintain the company’s position as a leader in the home video market. But, as he reflected upon the years of investment and discussions surrounding the new feature that Netflix would be offering its customers, he could not help but think of the merits of the paths not chosen. As the management team filed out of the board room around him, Hastings returned his thoughts to the present. While he believed that the DVD rental market would remain healthy for years into the future, he knew that this announcement would impact not just the market’s perception of his company but its ability to sustain its position as a giant in the media industry. With new resolve, Hastings returned to his desk to review his forthcoming announcement one more time. Company Background Netflix, an online subscription-based DVD rental service, was first conceived by Hastings...
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