...Running head: UPS 1 United Parcel Services Aaron Carter Mount Vernon Nazarene University IBS 3013 GLOBAL PERSPECTIVES IN BUSINESS BBA017MV June 17, 2013 David Skinner UPS 2 United Parcel Service Abstract United Parcel Service is the world’s number 1 provider of commercial and civilian shipments. The company ships to all parts of the US, Asia, Europe and most all of the Continents on the planet. The company seemingly has the world market cornered when it comes to the shipment of packages and documents. Except for a couple of competitors, UPS controls the market. The challenge for this writer is to make recommendations and suggestions of how this company can grow even stronger and expand its already enormous global appeal amongst consumers. This essay will reveal the history of the company, evaluate the business model that UPS currently works under and will give recommendations on how the model can be expounded upon to ultimately make UPS not only the world leader in packaging and shipping, but also a competitor in the technological world market. UPS 3 United Parcel Service UPS began its operations in 1907 in Seattle, Washington and since then has continued to grow and expand its operations throughout the United States and eventually the world. The company is a shipping and delivery operation that services commercial companies, small businesses as well as residential customers. UPS which stands for United Parcel Service employs 397,100 people within its corporation...
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...Chapter 1 Competing with Operations Foundations of Operations Management, Ritzman & Krajewski © What Is a Process? • Process – Activities that transform inputs, add value and generate output(s) • Examples: – Manufacturing process • Furniture manufacturing: cutting or staining wood – Non-Manufacturing Process • Checking in passengers Foundations of Operations Management, Ritzman & Krajewski © 1-2 Processes & Operations Internal and external customers Inputs • • • • • • • • Workers Managers Equipment Facilities Materials Services Land Energy Processes and operations 1 3 5 2 4 Outputs • Services • Goods Figure 1.1 Information on performance 1-3 Foundations of Operations Management, Ritzman & Krajewski © Nested Processes at a Large Bank BANK Operations Cash Management Loan operations Trading operations Others ATM Support Customer transactions Service quality Others Maintain Cards Research problems Site analysis Others Retail Distribution Compliance Finance Human resources Teller Line Transactions Track branch sales ATM hotline Others Process Deposits Cash checks Safe deposit boxes Others Products Auto Finance Cards Mortgages Others Credit Applications Manage retail products Originate lease portfolio Others Loan Documentation Review credit standing Obtain manager approval Others Wholesale Trading Loan administration Leasing Others Fund Management Market making spot Dealer support Others Prepare Reports Attend meetings...
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...CALIFORNIA STATE UNIVERSITY, FULLERTON MIHAYLO COLLEGE OF BUSINESS AND ECONOMICS DEPARTMENT OF MANAGEMENT Management 339 Dr. Gamini Gunawardane Principles of Management and Operations Fall 2012 COURSE OUTLINE Course Description Administrative processes in utility-creating business operations; decision making; planning; controlling; organizing; staffing; supporting business information systems; measuring and improving effectiveness; production processes, production operations and institutions in American and worldwide business. Prerequisites: All lower division business core courses or instructor's consent; corequisite Management Science 361 A. Course Objectives This course covers part of the body of knowledge known as Principles of Management and/or Organization Theory as well as the essentials of Operations Management (OM). The emphasis is on understanding the role of the Operations Managers in manufacturing and service organizations. The objective will be to learn relevant theories, concepts and techniques relevant to the activities of an Operations Manager and also learn solving OM problems. Teaching method This is a lecture/discussion course. As this course covers two subject areas, there are many topics and sub-topics to address. To make optimal use of time, the instructor will set up a broad, but clear, framework to cover a topic or a series of related topics and explain the core concepts. The best use of this approach can be made...
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...Business Services – Operations Management Session 1 – Introduction & Overview Business Services – Operations Management Session 1 – Introduction & Overview Facilitator: Dr. Jonathan Farrell 1 This Evening’s Program Introductions Unit outline Lecture - Introduction to Operations Management Case Studies – Concept Design Services, Central Evaluation Unit class discussion • Little’s Law Little’ • • • • 2 1 Business Services – Operations Management Session 1 – Introduction & Overview Plagiarism • • • • • Plagiarism: “using the work of another person and presenting it as your own” If you use any source material from another source (e.g. text graphics, charts, diagrams, etc.) you must acknowledge that source Contrary to popular belief, Plagiarism is easy to detect Your assignments will be checked for plagiarism, both manually and electronically For more information, go to www.student.mq.edu.au/plagiarism 3 Introductions (1 minute maximum) • • • • • Name Organisation Position Type of operation Why are you here? 4 2 Business Services – Operations Management Session 1 – Introduction & Overview Course Objectives Gain an appreciation of technologies available, and how they are applied to operations. Develop an ability to integrate these technologies with corporate and operations strategies. Recognise how successful operations management can lead to Recognis operations sustainable competitive advantage. dvantage. Understand the dynamics of...
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...Toyota Operations Management maintenance of the production of goods or services 1. Introduction Operations management is the maintenance of the production of goods or services that a company is developing for sale. The management team is charged with the task of ensuring a profitable and safe production system, and also ensuring that resources are allocated and used in an efficient manner, minimizing waste in labour and material resources. In order to meet these goals, the management team thus has to attempt to find the best operations strategy available for their particular situation and product. The biggest challenge for any organization and its operations is to try to maximize productions by cutting down on waste, Finding the right balance between getting the production up to the required standard by using the resources available to the optimal level. There are many strategies that can be used by an operations manager depending on the needs of production, and in the first section we will examine some existing operation management strategies, and in the second section we will examine the effectiveness of these strategies, and how well they fit in with the goals of the target organization, Toyota. 2. Operations Managers Role The Role of an operations manager is of utmost importance as any operations manager who can effectively utilize an organizations resources to efficient effect by producing outputs of a standard & sustainable quality, contributes to the organizations...
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...Project Part 2 Student SSCP® Domain Research Paper NT2580 Introduction to Information Security May 20, 2013 Security Operations means the process of identifying critical information and subsequently analyzing friendly actions attendant to military operations and other activities to: a. identify those actions that can be observed by adversary intelligence systems; b. determine indicators that hostile intelligence systems might obtain that could be interpreted or pieced together to derive critical information in time to be useful to adversaries; and c. select and execute measures that eliminate or reduce to an acceptable level the vulnerabilities of friendly actions to adversary exploitation. [1] The need to connect and collaborate with partners, suppliers, customers, and employees anytime and anywhere has increased the difficulty of managing network and systems security. Organizations are challenged with the difficult and overwhelming task of securing and managing network systems, and keeping their desktops and servers up to date. Organizations want easy and efficient ways to maintain network security, manage updates, and, at the same time, reduce total costs for security management. When addressing security management and operations, administrators need to consider the following: • Security: Employees not only work from corporate offices, but from branch offices, home offices, or from the road. Managing access policies...
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...Spring 2011 - DS 3520 OPERATIONS MANAGEMENT Course Number and Title: Operations Management - DS 3520 (3 semester hours) Prerequisite: Junior or Senior standing and must have passed ECON 3610 (Statistics). This applies to all students regardless of their major in the University. Course Description (from current catalog): Management of the processes, resources, and technologies in the production of goods and services. This course will cover topics concerning the design, operation, and improvement of production systems. These are topics such as operations strategy, capacity planning, design and analysis of processes, quality management management systems, supply chain management, production planning and inventory management. It will also address important business issues and contexts such as sustainability, strategic partnerships and alliances, global competitiveness, quality and productivity, and lean production philosophy. Learning Objectives and Expected Learning Outcomes: The learning objectives and expected learning outcomes are: 1) To introduce the fundamental concepts of Operations Management; to provide factual knowledge, terminology, methods, and theories of the field required for the management of the transformation process by which inputs are converted into useful goods and services in a production system. Students will demonstrate the understanding of the key terminology and concepts of operations management. This is linked to...
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...Operations Management… By D.B.S. Saurabh Marwah(201401017), Dingnan Ouyang(201400084), Boyang Yu(201400104) Students – Asia Pacific International College Literature review 1 Literature review of Operations management Saurabh Marwah, Dingnang, Boyang Asia Pacific International College Research Topic: The impact of total supply chain management on organization performance? Literature review 2 Introduction Operations management is an important part for all the organizations to run themselves successfully or in a professional manner. It refers to decisions and responsibilities of managing the resources dedicated to the production and service delivery. Managers are the people who are responsible managing the resources that make up the operations function. There are other functions also which are not core to the organizations which are for the smooth running of the organizations such as accounting, IT, human resources. Being an operations manager contains a lot of responsibilities and activates in the organization, which contribute to give good service. * Strategic objective: Operations managers must clearly understand the goals of the organization and develop vision in order to achieve them, which also involve translating the goals into implications. * Operations strategy: There are numerous decision-making involved with operations, it is important that operations manager should have a set of guidelines that are connected with organization’s...
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...Operations Management Liberty University Principles of Management Professor Johnson Abstract This paper is to explain in detail Operations Management from top to bottom. The breakdown of what operations management is and how it is used in various businesses to achieve the desired output. The roles an operations manager is expected to fulfill and how these rolls are filled by different tactics and planning strategies, also what other types of management types and skills are used under the umbrella of operations management. Specific real life experiences from the construction management, project management and production management points of view of a large residential construction company will be used to outline the different aspects of operations management to give a more tangible and easily understood example for the readers to grasp. After reading operations management should not only make sense you should be able to explain to others what it is in greater detail. Operations Management Operations Management covers a very broad spectrum of management, though when you get right down to it, the definition is rather simple. Operations Managements most simple definition is whatever an organization does to make its inputs, outputs. Operations management deals with the process of production from point A to point B. Overseeing, designing and controlling the process of production to ensure proper and efficient use of resources, meeting customers’ expectations, and...
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...Strategic Management Student’s name: Lecturer’s name: Date: Introduction Strategic management is a core requirement in organizations due to it capability of enhancing the operations and competitiveness in the market. Organizations that employ powerful strategies management in undertaking their operations have the potential of penetrating the market efficiently and effectively since, it allows the management to identify and execute strategic plans timely. Furthermore, the management is able to match the abilities of the firm with it environment demands (Witcher & Chau, 2010). Consequently, the strategic management that has been adopted by Firefox in entering the telephone industry has the potential of improving it service delivery significantly. Firefox Strategic Management One of the aspects that demonstrates that Firefox strategy management has the capability of enhancing it operations is it current business definition. The strategic plan of the entity has come up with a brilliant description on the business the firm should operate on due to it current capabilities. Consequently, the firm strategic plan has identified the line of mobile phone services to offer. In addition, the strategic plan has established how the firm will continue differentiating it product from that of competitors to improve it attractiveness in the market. This has been informed by the strengths, weaknesses, threats and opportunities in the mobile phone market that will determine it future operations...
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...Security Operations means the process of identifying critical information and subsequently analyzing friendly actions attendant to military operations and other activities to: 1. Identify those actions that can be observed by adversary intelligence systems; 2. Determine indicators that hostile intelligence systems might obtain that could be interpreted or pieced together to derive critical information in time to be useful to adversaries; and 3. Select and execute measures that eliminate or reduce to an acceptable level the vulnerabilities of friendly actions to adversary exploitation. [1] The need to connect and collaborate with partners, suppliers, customers, and employees anytime and anywhere has increased the difficulty of managing network and systems security. Organizations are challenged with the difficult and overwhelming task of securing and managing network systems, and keeping their desktops and servers up to date. Organizations want easy and efficient ways to maintain network security, manage updates, and, at the same time, reduce total costs for security management. When addressing security management and operations, administrators need to consider the following: • Security: Employees not only work from corporate offices, but from branch offices, home offices, or from the road. Managing access policies and security for remote connectivity requires flexibility to apply security policies to different sets of users and groups, as well as ensuring remote users are up to...
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...Key operations questions Chapter 1 Operations management ➤ What is operations management? ➤ Why is operations management important in all types of organization? ➤ What is the input–transformation– output process? ➤ What is the process hierarchy? ➤ How do operations processes have different characteristics? ➤ What are the activities of operations management? Chapter 2 Operations performance ➤ Why is operations performance important in any organization? ➤ How does the operations function incorporate all stakeholders’ objectives? ➤ What does top management expect from the operations function? ➤ What are the performance objectives of operations and what are the internal and external benefits which derive from excelling in each of them? ➤ How do operations performance objectives trade off against each other? Chapter 3 Operations strategy ➤ What is strategy and what is operations strategy? ➤ What is the difference between a ‘top-down’ and a ‘bottom-up’ view of operations strategy? ➤ What is the difference between a ‘market requirements’ and an ‘operations resources’ view of operations strategy? ➤ How can an operations strategy be put together? Part One INTRODUCTION This part of the book introduces the idea of the operations function in different types of organization. It identifies the common set of objectives to which operations managers aspire in order to serve their customers, and it explains how operations can have an important strategic role. Chapter 1 Operations...
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...Human Resource Management and Project Management Throughout this paper I will be discussing Human Resource Management principles compared to Operations Management principles, Project Management principles compared to Operations Management principles, and the importance of professional service organizations in standardizing a profession. Human resources management evolved from the task-oriented nature of personnel administration in the 1980s and 1990s to a strategy-focused extension of the organization in the 2000s (About SHRM, n.d.). HR management is driven by several business principles, particularly the "Ten C" collection of HR management principles developed by HR management expert Alan Price, author of "Human Resource Management in a Business Context." Price's 10 principles are "comprehensiveness, credibility, communication, cost effectiveness, creativity, coherence, competence, control, change and commitment (About SHRM, n.d.)." Based on these principles, they seem to tie directly in to the same principles as Operations Management. In Operations Management you have to have credibility to be effective in your role, communication is a must to make the business run smoothly and properly, you would need to be cost effective so that your business is being profitable, many times you need to be creative in completing tasks to get to your final objective, you need to be competent in what you do, have control over all complications that may arise, be open to change, and be...
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...[pic] Course Syllabus OPM 511: OPERATIONS MANAGEMENT Summer 2013 Course Overview: This course addresses the management of operations in manufacturing and service firms. The course starts with a general overview of operations management and its relationship to other functions of the business. Managing operations well requires both strategic and tactical skills. During the term, we will consider such topics as: strategic planning, demand planning, process analysis, locating facilities, determining capacity, materials management, and technology, together with relevant analytical techniques. The course will involve class room discussions, use of case studies and problem solving. PRE-REOUISITE: MGT 511 Quantitative Business Analysis, Use of PC including Excel & software provided with the text book. TEXTBOOK: Jay Heizer and Barry Render, Operations Management (Global 10th Edition), 2011, Prentice Hall. REFERENCES: William J. Stevenson, Operations Management, 10th Edition, McGraw-Hill, 2008. COURSE OBSECTIVES This course introduces basic concepts of business operations. Specifically: • Understand operations processes including inputs and outputs to meet customer satisfaction for products and services. • Management concepts and techniques used in operations management. • Focus on applications of the concepts. Description of the knowledge to be acquired Understand Operations Management and its relationships with other functional...
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...Programme OPERATIONS MANAGEMENT ASSIGNMENT OCTOBER 2010 – SEPTEMBER 2011 Sections: Page 1 Course Overview 2 2 Assignment topics 4 3 Writing up your assignment (Individual or Group) 7 4 Guide to approaching case studies 12 Class title Operations Management Credits 10 Class aims Operations Management refers to those activities which are more or less directly concerned with the creation and delivery of goods and services. The course is intended to give you a theoretical framework for thinking about operations in both manufacturing and service contexts and to describe some practical applications of operations management. In the course we will address key aspects of design, planning and control of operations systems, and to provide an understanding of the operations function in a global context. Learning outcomes Subject specific knowledge and skills including: • Understand the history of Operations Management as a subject and consider the challenges facing Operations in future with particular reference to service operations, value adding and sustainable competition. • Understand the need for an Operations Strategy to operate with a Business Strategy • Describe Operational strategies in terms of Fit, Sustainability and Risk • Assess the choices and trade-offs inherent in developing an operations strategy (assessment of alternative strategies) • Describe the nature of operations as an...
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