Premium Essay

Operational Management Assignment

In:

Submitted By racekjcs74
Words 1387
Pages 6
| | Assignment 1 (Due January 14) | | | | | | | | | | | | | | | | | Solve the following problems. | | | | | | | | (Numbered problems are from the textbook.) | | | | | | | | | | | | | | | 1 | | Explain how the differences between goods and services influence the implementation | | | | | | | of the ten operations management strategy decisions. | | | | | | | | | | | | | | | | | O/M decisions | Goods | Services | | | | | | 1) | Goods and Service design | - Usually tangible | - Not tangible | | | | | | | | - The company has The controllability | - Customer can participate in the | | | | | | | | on the design and production. | design process | | | | | | 2) | Quality | - Many objective quality standards | - Many subjective quality standards | | | | | | 3) | Process and Capacity design | - Customer is not involved in most of | - Customer may be directly involved in | | | | | | | | the process | most of the process | | | | | | 4) | Location strategy | - May need to be near raw materials | - May need to be near customer | | | | | | | | or labor force | | | | | | | | | - Selling is different from production | | | | | | | | | and product is transportable, thus site | | | | | | | | of facility is important for cost | | | | | | | 5) | Layout design | - Layout can enhance production | - can enhance product as well as | | | | | | | | efficiency | production | | | | | | 6) | Human resources and | - Workforce focused on technical skills | - Direct Workforce Usually needs to be | | | | | | | job design | - Labor standard can be consistent | able to interact well with customer | | | | | | | | - Output-based wage system

Similar Documents

Premium Essay

Personal Assignment Operational Management

...dan operasi perusahaan! Policy-based management is an administrative approach that is used to simplify the management by establishing policies to deal with situations that are likely to occur. Policies are operating rules that can be referred to as a way to maintain order, security, consistency, or otherwise furth a goal or mission. For example, a town council might have a policy against hiring the relatives of council members for civic positions. Each time that situation arises, council members can refer to the policy, rather than having to make decisions on a case-by-case basis. In the automotive industry, policy-based management is used as an administrative tool throughout an enterprise or network, or on automated-machines that have multiple users. Policy-based management includes policy-based network management, the use of delineated policies to control access to and priorities for the use of resources. Policy-based management is often used in systems management. Policy-based management of a multi-user workstation used in the computing section of the automotive industry, typically includes setting individual policies for such things as access to files or applications, various levels of access (such as "read-only" permission, or permission to update or delete files), the appearance and makeup of individual users' desktops and so on. There are a number of software packages available to automate some elements of policy-based management. In general, the way these work is as...

Words: 1173 - Pages: 5

Premium Essay

Operational Risk

...Operational Risk Key Term Operational Risk is the monetary risk that a corporation faces when people, processes, or system failures occur. The concept of operational risk is a constant in the workplace and has a major impact on decision making within the corporation. In my current workplace, we are considering a major change in workflow, and must measure the operational risk to the benefits of the proposed changes. Explanation of the Key Term Many factors must be considered when a change is proposed within an organization. Benefits and detriments must both be weighed in order to make the most informed decision; however, even after careful consideration, some decisions are poor. Operational risk must also include monetary damages that occur outside the realm of human decision-making, such as natural disasters or communication failures. Any action that causes a disruption to routine business operation is considered an operational risk. The more information used to calculate operational risk, the more complete and reliable picture is created for total risk evaluation (Mittnik, Paterlini, & Yener, 2014, p. 102). It is imperative to have accurate data to make quality decisions, and to create processes for predicted failures to minimize impact on the corporation. Major Article Summary Operational risk assessment should be a common, daily occurrence within an organization and should be implemented in every process in place. Corporations should implement an operational...

Words: 887 - Pages: 4

Premium Essay

Summarizing Page

...The Importance of Risk Management for Managers Anthonique Brock Walden University March 21, 2015 Leck, H (2014). The Importance of Risk Management for Managers. Managerial Challenges of the Contemporary Society, 119-194 The purpose of the article was to explain the causes of accidents in the workplace and how does management deal with it. According to (Leck, 2014) “Accidents do not happen by themselves they are caused accidentally…” This statement is true but Leak wanted to dig deeper so he can understand the root cause of the accidents. It is always two sides to a story whether it is true or false but both sides deserve to be heard. Leak gave an example of a man driving a forklift and it tipped over because he ran over a stone. The question is what really caused the accident? Was it the stone or was the driver not paying close attention? This is a good example but this will be a never ending question. Leck researched 2 main theories regarding accident causes; what caused the accident and the deep-seated causes of the accident. For example, it could be that the stone caused the accident because it was too big for the driver to avoid. Maybe the driver was distracted and could not avoid the stone so he had to hit and in result the forklift tipped over. So that Leck can get to the bottom of the question, he researched and came up with basic models of accident. According to (Leck, 2014) “Basic model of accidents try to describe or explain how the critical event that caused...

Words: 552 - Pages: 3

Premium Essay

Challenges Facing the Finance Industry

...Challenges Facing the Finance Industry This paper will explore three problems facing the finance industry. Those problems include cybersecurity, compliance with regulation, and risk management. Three solutions will also be addressed later in this paper. 1 When one thinks about the finance industry, banks, credit agencies, insurance companies, and equity firms may come to mind. Over the years financial institutions have not been up to par. With the financial crisis that happened in 2008, the world is still recovering and paying high taxes for the amount of debt that it acquired. As a result of that crisis, the financial industry faces challenges that include cybersecurity, complying with regulation, and risk management. Although the industry faces these challenges, there are solutions that can make things operate smoother. One of the finance industries biggest challenge this year is cybersecurity. According to Hewitt, “The potential hacking of sensitive customer information is a top threat facing the financial industry in 2014.” Technology is vastly changing, and more people are beginning to use different softwares to handle the financial side of the business. With technology evolving, hackers are getting more experienced, and cyber-attacks are beginning to occur more frequently and more wide spread than they have been in the past. According to Rodriguez, “As the cost of technology decreases, the barriers to entry for cybercrime drop, making it easier...

Words: 2377 - Pages: 10

Premium Essay

Om Assignment

...Master of Business Administration International Programme OPERATIONS MANAGEMENT ASSIGNMENT OCTOBER 2010 – SEPTEMBER 2011 Sections: Page 1 Course Overview 2 2 Assignment topics 4 3 Writing up your assignment (Individual or Group) 7 4 Guide to approaching case studies 12 Class title Operations Management Credits 10 Class aims Operations Management refers to those activities which are more or less directly concerned with the creation and delivery of goods and services. The course is intended to give you a theoretical framework for thinking about operations in both manufacturing and service contexts and to describe some practical applications of operations management. In the course we will address key aspects of design, planning and control of operations systems, and to provide an understanding of the operations function in a global context. Learning outcomes Subject specific knowledge and skills including: • Understand the history of Operations Management as a subject and consider the challenges facing Operations in future with particular reference to service operations, value adding and sustainable competition. • Understand the need for an Operations Strategy to operate with a Business Strategy • Describe Operational strategies in terms of Fit, Sustainability and Risk • Assess the choices and trade-offs inherent in developing an operations strategy (assessment of alternative...

Words: 4902 - Pages: 20

Premium Essay

Unit 6: Rooms Division Operations Management

...ROOMS DIVISION OPERATIONS MANAGEMENT Get assignment help for this unit at assignmenthelpuk@yahoo.com LO1 Understand services provided by the rooms division in diverse contexts Accommodation services: roles and responsibilities; housekeeping; maintenance; working procedures; control mechanisms; decoration and furnishings; refurbishment; accommodation environment and occupancy; guest services and supplies; linen services and laundry; cleaning services; environmental issues; health, safety and security; documentation and records Front office services: roles and responsibilities; reception; advanced reservations; concierge; administration; working procedures; control mechanisms; interior design; first impressions; guest records; the guest cycle; occupancy rates and monitoring; selling and promotion; tariffs and discounting; billing; point of sale (POS); payment procedures; cash control and reconciliation; security Legal and statutory requirements: health and safety; hazardous substances; protective clothing; consumer law; price tariff and display; data protection; immigration (hotel records); diplomatic privileges Diverse contexts: hospitality businesses; at least three examples eg hotel, restaurant with rooms, university campus LO2 Understand the impact of contemporary management issues on the effective management and business performance in the front of house area Planning and managing: business/departmental plans; operations; procedures; POS management; security; night audit;...

Words: 1058 - Pages: 5

Premium Essay

Albatross Anchor Unit 6

...Unit Six Written Assignment Naomi Grier MT435 Operations Management Kaplan University March 26, 2012 Introduction Albatross Anchor is a small family owned business that began in 1976 with few family members. The company has grown tremendously over the years causing issues with production and the administrative area is also affected. The plant is technology deprived, dirty, disorganized, and not meeting US safety and environmental standards. As the company grew more processes were added and with the limited space, production was not running smoothly. When Albatross Anchor first opened its doors their expertise was in the manufacturing of bell/mushroom anchors. In 1989, in response to international competition, the owners of Albatross Anchor made the decision to expand the product line to include fabricated snag hook anchors. Albatross Anchor is a manufacturing factory that sells only at the wholesale level. The owners will need to rethink the overall process and layout design of the facility. Once these areas are identified and implemented it will help will sustain a competitive advantage for Albatross Anchor. Question One Carefully review the assignment scenario/case study. From the limited information in the scenario/case study, along with your answers to the unit three written assignment, identify at least three direct and specific long-term and three direct and specific short term operations changes that Albatross Anchor must make to gain a clear and sustainable...

Words: 1327 - Pages: 6

Premium Essay

Room Division

...Unit Assignment Assignment front sheet |Qualification |Unit number and title | |Pearson BTEC HND Diploma in Hospitality Management |Unit 6 Rooms Division Operations Management | |Student name |Assessor name | | | | |Date issued |Completion date |Submitted on | |05th January 2015 |08th March 2015 | | | | | |Assignment title |Rooms Division Operations Management | |Learning Outcome |Assessment |In this assessment you will have the opportunity to present evidence |Task no. | | ...

Words: 2141 - Pages: 9

Premium Essay

Managing

...ASSIGNMENT BRIEF |Qualification |Unit number, Code and Title | |Pearson BTEC Level 5 HND Diploma Business |Unit 34, R/505/8181, Operations Management in | | |Business | |Module Leader: |Lecturers: | | |Hakeem Kazeem | |Distribution date |Submission deadline | |W/C – 22/09/14 |7th December 2014 | | | | |Assignment title |Operations Management in Business | |Learning...

Words: 2190 - Pages: 9

Premium Essay

Unit 12: Hospitality Operations Management

...UNIT 12: HOSPITALITY OPERATIONS MANAGEMENT Get assignment help for this unit at assignmenthelpuk@yahoo.com LO1 Understand the operational and economic characteristics of hospitality operations Nature of hospitality products and services: product and service areas eg food and beverages, rooms division, conference and banqueting; tangible and intangible elements; perishability; marketing and sales; plant; equipment; supplies and commodities Patterns of demand: patterns eg opening hours, seasonality, time of day/week, sociological influences, healthy eating and drinking patterns, food and fashion trends, accommodation trends, cultural, regional and ethnic influences, pricing and economic factors, elasticity of demand Customer profile: characteristics eg spending power, types of hospitality business, menu/accommodation range, pricing considerations, expectations and requirements, the meal experience Management issues: issues eg integrated planning and resourcing, business and operational plans, staffing, finance, decision-making (gathering information and data, analysing and evaluating data, reaching decisions, forecasting), operating procedures and systems, control systems, technical and procedural standards, service standards, quality systems, team working and team leading, scheduling, training LO2 Understand product development within hospitality environments Stages in product development: stages to include market research, market segmentation, idea evaluation, concept development...

Words: 1150 - Pages: 5

Premium Essay

Unit 6 Albatross Anchor

...Unit Six Written Assignment KU Consulting Proposal for Albatross Anchor Your Name MT 435 Operations Management University Date Introduction: Albatross is a family owned business with employee strength of 130. It has manufacturing, shipping department, raw material, finished product storage and the foundry. The administrative offices are disorganized and run inefficiently. The plant does not meet US safety and Environmental standards. Albatross sells the product at wholesale level only. There are two major types of products manufactured by Albatross i.e. Bell Anchors and Snag Anchors. Both the products cannot be manufactured simultaneously. Albatross is experiencing loss because of inefficient operations; shipping of the product is also challenge. Products of Albatross: S. No Product Name Manufacturing Process Usage Sizes 1 Bell Anchor Foundry Fresh water marine craft Multiple sizes 2 Snag Anchor Bending and Welding Salt Water marine craft Multiple sizes Departments of Albatross: 1. Manufacturing 4. Raw Material Storage 2. Shipping 5. Finished Product Storage 3. Receiving 6. Foundry Question One Carefully review the assignment scenario/case study. From the limited information in the scenario/case study, along with your answers to the unit three written assignment, identify at least three direct and specific long-term and three direct and specific short term operations changes that Albatross Anchor must make to gain a clear and sustainable competitive...

Words: 1133 - Pages: 5

Free Essay

Levels of Corporate Planning and Innovation

...terminals in a British supermarket to an assignment that required them to link a significant innovation that an organisation had introduced with strategic change in the organisation. The student failed the assignment. This report will examine the reasons why the student failed by looking at the differences between strategic, tactical and operational planning. The report analyses what causes the strategic changes in an organisation and what qualifies as strategic change. The report also discusses innovation and the different levels of innovation. This report also discusses whether the student was right to classify self-scanner checkout terminals as a significant innovation that could be linked to strategic change in the organisation. Table of Contents Executive Summary 2 1 Introduction 4 1.1 Business Policy 4 1.2 Strategic Change 4 2 Strategic, Tactical and Operational Planning 5 2.1 Statement of the Objective 5 2.2 Differences between Strategic, Tactical and Operational Planning 5 3 Innovation 8 3.1 What is Innovation? 8 3.2 Impact of innovation on growth strategies 10 4 Conclusion 11 Introduction This report will identify reasons the student failed his assignment by looking at the levels of planning and strategic change as well as innovation. The first part of this report discusses in detail the three levels of planning: strategic, tactical and operational planning. The characteristics of each type...

Words: 2916 - Pages: 12

Premium Essay

Strategic Planning

...strategic, tactical, and operational objectives and plans.  Submit those definitions & an outline of your strategic, tactical, and operational objectives/plans to accomplish your mission of gaining a college education. Strategic Plan: Contains answers to who, what, where, when, how, and how much for achieving strategic goals - long-term, companywide goals established by top management (p.89) Tactical Plan: Developed by middle managers, this plan has more details, shorter time frames, and narrower scopes than a strategic plan; it usually spans over a year or less (p.90) Operational Plan: The first-line managers tool for executing daily, weekly, monthly activities. Operational plans fall into two main categories – single-use and standing plans (p.91) Gather materials needed for future classes. Gather materials needed for future classes. Complete BADM 155 successfully Complete BADM 155 successfully Study and complete tests successfully Study and complete tests successfully Turn in all assignments on time Turn in all assignments on time Complete all courses for HR management degree successfully within the next year. Sign up for classes used info-online and financial aid. Complete all courses for HR management degree successfully within the next year. Sign up for classes used info-online and financial aid. I, (who) , will complete multiple courses(how) at MATC (where) to meet the requirements to graduate with an associate in HR management (what)when I complete...

Words: 290 - Pages: 2

Premium Essay

Unit 13: Conference and Banqueting Management

...UNIT 13: CONFERENCE AND BANQUETING MANAGEMENT Get assignment help for this unit at assignmenthelpuk@yahoo.com LO1 Understand the nature of the conference and banqueting sector and the factors influencing its development Diversity of venues: venues eg conference centres, specific conference and banqueting facilities within hotels, multi-functional leisure centres Nature of the industry: size and worth of the industry; types of event Development of the industry: socio-cultural; economic; political; technological; environmental; legal LO2 Understand the key strategic and operational issues involved in the effective management of conference and banqueting events Administrative procedures: function sheets; booking diary; the contract; pricing and packaging; discounting initiatives; space utilisation Financial, legal consideration and marketing consideration: licensing law implications, health and safety legislation eg Health and Safety at Work Act 1974 (HASW); hygiene regulations; product placement, targeting and selling; required profit margins Function etiquette and protocol: religious and cultural guidelines, protocol appropriate to different occasions, weddings, formal dinners, room design, seating plans, role of master of ceremonies Performance and quality: evaluation and review techniques, client and guest evaluation procedures, venue appraisal, profit realisation, closed loop evaluation methods LO3 Understand food production and service systems Food production ...

Words: 764 - Pages: 4

Free Essay

Albatross Anchor Unit 6

...Unit six Written Assignment Tamisha Matus MT435 Operations Management Kaplan University December 16, 2011 Introduction Question One Carefully review the assignment scenario/case study. From the limited information in the scenario/case study, along with your answers to the unit three written assignment, identify at least three direct and specific long-term and three direct and specific short term operations changes that Albatross Anchor must make to gain a clear and sustainable competitive advantage (provide detailed information to validate and support each recommended change) Long-Term Operational Changes (01) Improved technology to increase efficiency and effectiveness throughout the plant. Without a doubt, old technology makes it harder for the manufacturing process and takes longer to get the products to the end user. A five year plan to update technology would be more cost effective and can address the technology issues on a predetermined plan over the five year term. (02) Purchase new equipment to eliminate sharing manufacturing equipment between the two different types of anchors. The new equipment should be state of the art to assist with the technology upgrades and to get the most for the money. The separate equipment will eliminate the 36 hours of down time necessary to change over the equipment between production runs. (03) Separate manufacturing areas for the snag hook anchor and the bell anchors to increase production. This will tie the...

Words: 942 - Pages: 4