...Cisco IT Case Study Organizational Change and Advanced Services for Operational Success How Cisco IT Implemented Organizational Change and Advanced Services for Operational Success New organizational framework greatly improves operations. Given today’s pressing need to optimize IT services and resources while reducing costs and improving organizationwide productivity, the Cisco lifecycle methodology offers the framework needed to make operations more efficient and responsive. Cisco IT Network and Data Center Services (NDCS) changed from using a traditional organizational model to Cisco’s own lifecycle model, with substantial operations improvements across five different metrics. This case study describes Cisco IT’s internal infrastructure, a leading-edge enterprise IT environment that is among the largest and most complex in the world. “By moving from a traditional technology, silo-based organizational structure to a lifecycle-based model, we were able to improve our operational metrics considerably. Our number of cases decreased by approximately 60 percent, and our time-to-repair to get clients back up and running has decreased by almost 70 percent.” John Manville, Vice President, IT Network and Data Center Services, Cisco BACKGROUND An enterprise with 300 locations in 90 countries, Cisco has 46 data centers and server rooms supporting the 65,000-plus employees. Fourteen of the data centers/server rooms are production or customer-facing and 32 are used for product...
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...things. Most importantly, businesses that are not socially responsible are at severe risk of alienating their customer base, thereby impacting their longevity and profitability. Consumers hold the power as they have shown and will continue to boycott corporations that are found to engage in irresponsible practices. With this in mind, it is no longer a question of if a corporation should consider integrating social responsibility aspects to their operations, but rather a question of to what extent leadership wishes to go and how they will develop and communicate this in terms of having a meaningful impact on local community and the environment. In the past, a corporation’s primary responsibility was to turn a profit. The concepts of being socially responsible demand that company leadership look beyond the bottom line and demonstrate responsibility to the environment, local communities and global population. There are five aspects of social responsibility that should be integrated into the corporate decision making process and daily operations. These aspects are environmental, social, economic, stakeholders and voluntariness. The environmental...
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...Cisco IT Case Study Organizational Change and Advanced Services for Operational Success How Cisco IT Implemented Organizational Change and Advanced Services for Operational Success New organizational framework greatly improves operations. Given today’s pressing need to optimize IT services and resources while reducing costs and improving organizationwide productivity, the Cisco lifecycle methodology offers the framework needed to make operations more efficient and responsive. Cisco IT Network and Data Center Services (NDCS) changed from using a traditional organizational model to Cisco’s own lifecycle model, with substantial operations improvements across five different metrics. This case study describes Cisco IT’s internal infrastructure, a leading-edge enterprise IT environment that is among the largest and most complex in the world. “By moving from a traditional technology, silo-based organizational structure to a lifecycle-based model, we were able to improve our operational metrics considerably. Our number of cases decreased by approximately 60 percent, and our time-to-repair to get clients back up and running has decreased by almost 70 percent.” John Manville, Vice President, IT Network and Data Center Services, Cisco BACKGROUND An enterprise with 300 locations in 90 countries, Cisco has 46 data centers and server rooms supporting the 65,000-plus employees. Fourteen of the data centers/server rooms are production or customer-facing and 32...
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...to have a sense of ownership, stakeholders need to have the opportunity to contribute to the development of the change strategy. Learners will develop an understanding of the models of strategic change and the role that stakeholders play in this process. They will then examine the need for change in a selected organization and plan the implementation of a model for change. Summary of learning outcomes To achieve this unit a learner must: 1 Understand the background to organizational strategic change 2 Understand issues relating to strategic change in an organization 3 Be able to lead stakeholders in developing a strategy for change 4 Be able to plan to implement models for ensuring ongoing change ASSIGNMENT BRIEF: How Cisco IT Implemented Organizational Change and Advanced Services for...
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...New Product Offerings: • Cisco Security Cloud Services: This unique approach for delivering security as a service ties together services from multiple networks and applications, bringing together the cloud and the enterprise network for highly secure collaborative communications. The Cisco Security Cloud supports the recently announced Cisco IronPort®Hosted Email Security Services as well as Global Correlation, a powerful new technique that powers security services integrated into Cisco's broad range of security offerings. • Cisco IPS Sensor Software Version 7.0: Global Correlation for intrusion prevention system (IPS) harnesses the power of Cisco Security Intelligence Operations, a powerful threat-defense ecosystem, to achieve unprecedented threat-protection efficacy. Cisco turns global threat data captured from a massive footprint of security devices into dynamic updates and actionable intelligence, such as "reputation" scores, and pushes that intelligence out to a business's network security infrastructure for protective action. By incorporating Global Correlation, Cisco IPS 7.0 is up to two times as effective in stopping malicious attacks, in a shorter amount of time, than traditional signature-only IPS technologies. • Cisco ASA 5500 Series 8.2 Software: This offering in the Cisco Adaptive Security Appliances family is designed to enhance end-to-end security for offices of all sizes, improving threat mitigation and enabling companies to more securely connect, communicate...
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...CISCO PRELIMINARY CASE ANALYSIS Using manual processes for sales orders The success of Cisco business adventures brought them a good, but difficult problem to handle. With an increasing amount of orders to fulfill and manufacture, Cisco understood that it needed to automate and scale their process in order to continue their growth and sustain their market dominance. The company used only manual processes, such as receiving orders that were faxed, or entering them individually on a web portal. These processes are very time consuming for both, the service provider and the customer. Both parties needed to keep track of a lot of paperwork which included: the submission of orders, specific requirements for those orders, level of inventories, invoices, receipts, delivery instructions… Companies would spend a lot of time and money to keep good track of all of this information being exchanged; which in return decreased their speed, profits and quality of service provided. Large orders could cost Cisco up to $500,000; which decreased their bargaining power with their buyers and opened opportunities for industry competitors that could provide a better service. In the late 1990’s, Cisco developed the Cisco B2B Operations group to automate data links, processes, improve sales orders, inventory management; and allow partners to place their own orders, giving them more up-to-date information on the status of their orders. This challenge allowed Cisco to keep the competition from...
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...Cisco: Supply chain RISK MANAGEMENT PLAN VERSION 5 01/13/2014 TABLE OF CONTENTS 1. INTRODUCTION 1. Executive Summary 2. Purpose of the Risk Management Plan 2. Risk Management Procedure 1. What is a Risk? 1. Risk Identification 2. Risk Assessment 3. Risk Mitigation 4. Risk Monitoring 5. Risk Planning 2. Qualitative Risk Analysis 3. Quantitative Risk Analysis 4. Risk Reporting 3. Tools and Practices 4. Conclusion 1. Risk Contingency Planning 2. Processes to Address Immediate Unforeseen Risks 5. Risk Management Plan Approval 6. Appendix A: References 7. Appendix B: Key Terms INTRODUCTION 1 EXECUTIVE SUMMARY THIS RISK MANAGEMENT PLAN DOCUMENTS A PRESENTATION MADE AT YEILDMORE ON HOW CISCO MANAGES THE RISKS ASSOCIATED WITH SUPPLY CHAIN DISRUPTIONS. YEILDMORE ASSESSES CISCO'S SUPPLY CHAIN RESILIENCY PROGRAM AS ONE OF THE BETTER-EXECUTED PROGRAMS WE HAVE SEEN, AND RECOMMENDS OTHER CLIENTS STUDY IT TO UNDERSTAND HOW THEY MIGHT "DERISK" THEIR OWN SUPPLY CHAINS. THEY OFFER A PRODUCT-CENTRIC APPROACH WHICH PROVIDES MORE BUSINESS VALUE THAN AN INCIDENT-CENTRIC APPROACH TO RISK ASSESSMENT FOR MOST BUSINESSES. Cisco’s transparency is critical to both internal and external support for supply chain resiliency. Objective metrics contribute...
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... Adam R. Moneypenny Assignment: VoIP The case study I read to research how VoIP was beneficial to an organization was the one Cisco released that details why they needed one, how it improved operations, and the many advantages that came with the implantation of VoIP. The case study highlights how this was the largest implementation of an IP telephony system in industry history (Cisco, 2002). Cisco, and many other companies, always has looked for ways to reduce costs, increase revenue, and become more efficient, and all three of these criteria were enhanced by the implementation of VoIP as the main telephony system for their organization. Cisco (2002) goes on to talk about how telecommunications, within the organization and externally, over the internet was the next logical and necessary frontier for them. They treated the change to VoIP from PBX not just as a replacement for the telephony system but as another application that enhanced their overall IT strategy and fit nicely into the existing infrastructure (Cisco, 2002). The benefits of changing over into an internet based telephony system not only improved the efficiency of the current PBX system but brought many operational and cost advantages as well. Operations were improved by using one system that could handle voice, data, and video over one single network infrastructure. This meant that personal and workgroup productivity was increased, improvements...
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...Cisco Systems, Inc. Supply Chain Risk Management Chuck Munson with María Jesús Sáenz and Elena Revilla Vice President, Publisher: Tim Moore Associate Publisher and Director of Marketing: Amy Neidlinger Executive Editor: Jeanne Glasser Levine Operations Specialist: Jodi Kemper Managing Editor: Kristy Hart Senior Project Editor: Betsy Gratner Compositor: Nonie Ratcliff Manufacturing Buyer: Dan Uhrig © 2014 by Chuck Munson Published by Pearson Education, Inc. Publishing as FT Press Upper Saddle River, New Jersey 07458 FT Press offers excellent discounts on this book when ordered in quantity for bulk purchases or special sales. For more information, please contact U.S. Corporate and Government Sales, 1-800-382-3419, corpsales@pearsontechgroup.com. For sales outside the U.S., please contact International Sales at international@pearsoned.com. Company and product names mentioned herein are the trademarks or registered trademarks of their respective owners. All rights reserved. No part of this book may be reproduced, in any form or by any means, without permission in writing from the publisher. ISBN-10: 0-13-375744-7 ISBN-13: 978-0-13-375744-6 Pearson Education LTD. Pearson Education Australia PTY, Limited. Pearson Education Singapore, Pte. Ltd. Pearson Education Asia, Ltd. Pearson Education Canada, Ltd. Pearson Educación de Mexico, S.A. de C.V. Pearson Education—Japan Pearson Education Malaysia, Pte. Ltd. Reprinted from The Supply Chain Management Casebook (ISBN: 9780133367232)...
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...Why Cisco for Security At-A-Glance Why Cisco for Security Security is more critical to your network than ever before. As threats and risks persist, security is necessary for providing business continuity, protecting valuable information, maintaining brand reputation, and adopting new technology. A secure network enables your employees to embrace mobility and securely connect to the right information. It allows your customers and partners to more easily conduct business with you. No organization understands network security like Cisco does. Cisco’s market leadership, superior threat protection and prevention, innovative products, and longevity make us the right vendor for your security needs. Cisco Security: Investment • $100 million spent on dynamic research and development • Unmatched network and security expertise with more than 350 CISSPs and more than 1400 CCIEs • Cisco Security Intelligence Operations (SIO) Threat Operations team of 500 analysts across the globe • Industry-recognized Technical Assistance Center (TAC) providing 24x7, world-class security support throughout the globe • More than 20 top-tier global security data centers providing security services • Security provider for the largest banks , ISPs, governments, and military organizations in the world • Guaranteed Cisco IPS coverage for enhanced peace of mind • Validated security industry designs and architectures, including PCI, SAFE, Data Center, and Unified Communications Cisco Security:...
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...Global E-Commerce Advanced Multichannel Expectations in Highly Developed Markets Joanne Bethlahmy, Paul Schottmiller Cisco Internet Business Solutions Group December 2011 Cisco IBSG © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group 1 Executive Summary Many retailers are ―going global‖ to capture a larger share of the $1.4 trillion e-commerce market Leading-edge multichannel experiences are becoming the norm in highly developed markets around the globe To compete, retailers will need to understand customers’ needs and expectations in each market, and deliver highly advanced multichannel experiences Source: Cisco IBSG, 2011 Cisco IBSG © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group 2 1 Global E-Commerce Background and Challenges Cisco IBSG © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group 3 E-Commerce 2015: $1.4T, Still High Percentage in Developed, Non-U.S. Markets E-Commerce Spending (US$B) $1,600 Global e-commerce, including travel, will reach $1.36T by 2015—13.5% CAGR over six years This study focuses primarily on highly developed e-commerce and technology markets in Europe and Asia – Generally, high penetration of broadband and mobile, sophisticated delivery infrastructure – Example: U.K., Japan, France, and S. Korea will still represent almost...
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...Wallis Belcher SCM 3660 Company Profile- Cisco 3/17/15 Why do they outsource manufacturing? * Since Cisco went public in 1987, they have seen an almost continuous growth in net sales inquired by the company. When adding a service sector to the company’s operations around the 2000’s, service began to become a large and significant part of the company’s sales and income. This growth in demand caused Cisco to consider other alternatives such as outsourcing. Cisco originally outsourced their manufacturing activities in order to sustain the company’s rapid growth. In the decision to outsource, the company would gain the advantage of more flexibility and costs savings as they didn’t have to invest in their own manufacturing facilities. In addition to this, they would be able to keep up with the rise in demand in products. When Cisco made the decision to outsource, this required the company to adapt and extend supply chains. With over 1,000 suppliers, Cisco must outsource its manufacturing activities in order to keep up with growing demand. The company currently makes a majority of its revenues off of switching and routing, however it offers many other products that are also beginning to see growth. All of these products each require its own, unique supply chains. Cisco viewed that the way to keep up with all of these supply chains, was to outsource nearly all of its manufacturing. Should they consider insourcing some of it? * Cisco should start making the efforts to insource...
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...Cisco Virtualization Experience Infrastructure (VXI) Reference Architecture October 5, 2010 What You Will Learn Enterprise IT departments are pressured to control costs, improve manageability, enhance security, and speed-up the deployment of new capabilities while supporting a consistent user experience across diverse endpoints. Desktop virtualization (DV) has become a popular solution for addressing these needs. With hosted DV, the end-user’s desktop experience (operating system, applications, and associated data) is abstracted from the physical endpoint and centralized. The user’s desktop image is hosted as a virtual machine on a data center server. Users can access hosted virtual desktops from anywhere through DV appliances, smart phones, tablet computers, laptop and desktop computers, and other clients. Organizations deploying DV face many challenges, as the DV technologies potentially affect the entire IT infrastructure. To address these challenges, Cisco has developed Cisco® Virtualization Experience Infrastructure (VXI), a comprehensive architecture for desktop virtualization. Cisco VXI, which uses three existing Cisco architectures, includes designs for virtualized data centers, virtualization-aware borderless networks, and virtualized workspaces, and the critical services needed to support these architectures. Cisco VXI reduces the total cost of ownership (TCO), streamlines operations, simplifies management, and positions organizations for growth. This document describes...
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...Cisco was founded in 1984 by two employees of Stanford University and became a public company 6 years later. After the company became public, the founders of Cisco decided to sell their shares and leave the company. This allowed the company to have a more receptive environment for growth and new management. Cisco became a fast growing and fast moving company due to the consistency of strategy, goals, organization and management that was implemented. Cisco’s goal was to become a leader in technology for the new internet based infrastructure where voice data and video could be transferred from one user to another over a single network. Cisco provides products and services that transport voice, data and video around the world. The company designs and manufactures products and services associated with the communications and IT industry as well as internet protocol networking. There are three categories of products offered by Cisco: core technology, routing and switching, advanced technology, and other products. Cisco also provides service offerings, technical support and advance support for networking devices, applications, solutions, and complete infrastructures to support the customers that purchase their products. Because Cisco provides a variety of products and services in the networking and communications industry, there are several competitors they face on various levels. The competitive environment for Cisco can be seen by looking over Porter’s Five Forces. At the time...
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...Cisco Systems, Inc. Supply Chain Risk Management Chuck Munson with María Jesús Sáenz and Elena Revilla Vice President, Publisher: Tim Moore Associate Publisher and Director of Marketing: Amy Neidlinger Executive Editor: Jeanne Glasser Levine Operations Specialist: Jodi Kemper Managing Editor: Kristy Hart Senior Project Editor: Betsy Gratner Compositor: Nonie Ratcliff Manufacturing Buyer: Dan Uhrig © 2014 by Chuck Munson Published by Pearson Education, Inc. Publishing as FT Press Upper Saddle River, New Jersey 07458 FT Press offers excellent discounts on this book when ordered in quantity for bulk purchases or special sales. For more information, please contact U.S. Corporate and Government Sales, 1-800-382-3419, corpsales@pearsontechgroup.com. For sales outside the U.S., please contact International Sales at international@pearsoned.com. Company and product names mentioned herein are the trademarks or registered trademarks of their respective owners. All rights reserved. No part of this book may be reproduced, in any form or by any means, without permission in writing from the publisher. ISBN-10: 0-13-375744-7 ISBN-13: 978-0-13-375744-6 Pearson Education LTD. Pearson Education Australia PTY, Limited. Pearson Education Singapore, Pte. Ltd. Pearson Education Asia, Ltd. Pearson Education Canada, Ltd. Pearson Educación de Mexico, S.A. de C.V. Pearson Education—Japan Pearson Education Malaysia, Pte. Ltd. Reprinted from The Supply Chain Management Casebook (ISBN: 9780133367232) by...
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