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Operations in Bestbuy

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Operations Management in Best Buy

I have been employed with Best Buy Mobile, which is the cell phone part of Best Buy. We are a part of Best Buy but we do not participate in how the rest of the store is run. There are several best buy mobile standalone stores all over the country. I have been a part of the mobile team for a little bit over 2 years and would like to share my knowledge with you on how the business is run. I will touch on subjects from the book and link it to my job. Well it wouldn’t be right to start my paper off without telling you what operation management is. Operation management is the design, execution, and control of operations that convert resources into desired goods and services and implement a company’s business strategy. The first topic I would like to talk about is forecasting. Forecasting is the process by which companies and organizations analyze data and graphs to determine how to proceed with business decisions in the future. To link this up to best buy mobile. I would like to talk about the iPhone (4) launch for verizon.IT was February of 2011. The company was forecasting a big day. Some business decisions BestBuy had to make was how many iPhones to order. Don’t want to order too little and lose business. With apple products I have learned you can’t over stock your inventory. APPLE sells itself! Remember it like it was yesterday. We opened the store 2 hours early thinking the place was going to be rocking. We had three Verizon reps and 5 best buy mobile employees. Long story short it was not busy at all and we ended up losing money as a company due to the fact of opening store 2 hours earlier and staffing all of those people. I have learned that business decisions in the future are a big key to success. Before making the schedule for the week ahead my manager looks at previous data and graphs to guide him. He

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