Premium Essay

Ops Management

In:

Submitted By ratz
Words 1782
Pages 8
Chapter 2: Operations Strategy and Management
2.1 Objective
This chapter is the second of the first module on “Process Management and Strategy.” Whereas chapter 1 focused on the process view of operations, this chapter focuses on the strategic role that operations and processes play in the overall enterprise.

We start out with a brief summary of what strategy is in section 2.1. We emphasize how we can represent strategic positioning and the idea of differentiation by using the competitive product space (building on the product attributes defined in Chapter 1). We have found this graphical representation very powerful. Then we talk about the relationship of processes and the typical strategy process in a corporation. This is most easily discussed in top-down fashion (section 2.2). The key take-away of this chapter is on strategic fit as the answer to “what is the best process for an organization.” Strategic fit highlights the fact that a good process develops competencies that align or “fit” with the product attributes that customers value. Sections 2.3 discusses this idea of strategic fit, which naturally leads into the idea of focus (section 2.4). The idea of focus is operationalized by using the product-process matrix (section 2.5) to emphasize the fact that different process architectures provide strategic fit for different customer needs. We bring up the idea that focus is easier to define in the context of a firm like Shouldice where all customers (patients) have exactly the same set of needs. The Wriston manufacturing case is a good discussion of how strategic fit can be achived when a firm is trying to serve customers with varying (and potentially conflicting) needs. The case discusses how customer needs vary based on the life cycle position of products and how Wriston can achieve strategic fit by having some part of its process focus on

Similar Documents

Premium Essay

Co-Op Project Management Grid

...Co-op Project Management Grid Objectives and Tasks: Objective 1: Arange a better scheduling method to help cashiers better accommodate customers more affectively by ……. Task: placing cashiers on registers that will not affect the traffic flow of the customers when their shift ends….2 hours Task: split the schedule in to two sides, since there’s always a busier side; the grocery side stays the busiest….3 hours Task: make sure to send cashiers to breaks and lunches on time effectively and to make both sides flow smoothly….3hours Task: make sure to view schedule at beginning of the shift to make sure areas have coverage at the end of shifts and enough to check-out customers…..3hours Total hours for objective one:11 hours Objective 2: develop a safety plan for cart pushers, and analyze a better method for scheduling duties, and using different techniques to make sure it’s a clean environment. Parking lot is clear of carts, and trash is picked up by……. Task: view the schedule ahead of time and schedule cart pushers to work on specific areas outside, and inside of the store…..2hours Task: once assigned a duty, report to ma or any other customer service manager when the task is completed, so that they can start on another task….2 hours Task: Assign three to four cart pushers a day rotating specific tasks and duties so that there is enough coverage during that day…..3 hours Task: Develop a plan to come up and assign recycling bins and putting trash in the trash cans, to...

Words: 740 - Pages: 3

Premium Essay

Ops 571 Week 5 Project Management Proposal

...OPS 571 WEEK 5 PROJECT MANAGEMENT PROPOSAL A+ Graded Tutorial Available At: http://hwsoloutions.com/?product=ops-571-week-5-project-management-proposal Visit Our website: http://hwsoloutions.com/ Product Description OPS 571 Week 5 Project Management Proposal, Project Management Proposal Introduction The following proposal will describe a project proposal for Riordan Manufacturing process. Riordan is the leading industrialist of plastic products and has a customer base in the medical, automotive, aircraft, governmental, supply chain (suppliers to businesses that utilize bottles or appliances). The company has various locations in the United States and globally, with over 550 employees, and provides a range of products and services (University of Phoenix, 2013). Currently, Riordan manufacturing process is outdated and uncoordinated. Therefore, the purpose of the project plan to impose a strategic plan for data collection and reporting, exceed ISO 9000 standards, minimize costs, increase profit margin, and secure future innovations for continuous sustainability. Data Collection and Reporting The International Organization for Standardization (ISO) 9000 provides various aspects for quality management to help meet customer’s needs (International Organization for Standardization, 2014). The restructuring tactics should consider those set provisions as well as an internal order for daily operations. In addressing the listed goals, the project team should automate and...

Words: 818 - Pages: 4

Free Essay

Toulmin Model

...Toulmin model assignment Now that you have a firm understanding of the Toulmin model and its various parts, you will now apply that information to the real world. You are to find an argument made in a newspaper or magazine editorial, and then analyze the argument via the Toulmin model. The article can be from an online newspaper or magazine, but blogs or normal webpages are not acceptable. Additionally, the article MUST be an editorial or op-ed piece – these are to be personal views that are making a specific argument about an issue. Beyond including a hard copy of your article, you will want to include the following: * Identify the parts present – analyzing the artifact, you will identify any and all parts of the Toulmin model that are present within the artifact. For each part, you will need to present three aspects: * Define the Toulmin part – define (briefly) what this part is (to demonstrate that you know what you’re supposed to be looking for). This should be in your own words – don’t just quote the readings. * Express the example – express what specifically, within the artifact, is representing this particular part of the Toulmin model. This should be a direct quotation from the article. Do NOT paraphrase this part. * Explain the selection – explain why this particular selection you have chosen is a representation of this particular part of the Toulmin model. How does it fit into this type? Why would this be an example of the part...

Words: 537 - Pages: 3

Free Essay

Essay

...unusual point of view on a current public conundrum, along with a relevant platform (e.g., being a teacher, businessman, lawyer, doctor, parent or stamp collector) you don’t need clips or editorial experience on your résumé—just quick thinking and an understanding of the form of these articles. I once sent a hastily written kvetch about a Kmart opening in my Greenwich Village neighborhood to The New York Times at noon, had an acceptance by 2 p.m., was sent a copy by midnight and received a check within a week. Here are the essential elements of a successful and sellable op-ed.   1. BE TIMELY OR EARLY. I submitted my Kmart commentary the week the local branch opened, which, luckily, coincided with a front-page debate about superstores infiltrating Manhattan. Timeliness is essential with this genre, especially now that online news sites can update as often as they choose. The presidential election was hot for op-ed writers until Nov. 4; then, regular columnists took over the topic.   Be sure to factor in lead times and how long it can take an editor to reply (especially if he doesn’t know you). If the Fourth of July is next week, your patriotic piece might already be too late. Retool it for Labor Day. Holidaysare reliable hooks because they happen every year, so you can plan ahead (or try...

Words: 1088 - Pages: 5

Free Essay

Writing an Op-Ed

...Constitutional Law: Bill of Rights TUTORIAL 1: WRITING AN OP-ED Do you have an interesting opinion to share? Is something driving you crazy? Is there something which needs to be said which no-one else is saying? If you can express it clearly and persuasively in an op-ed, you can reach thousands of people, and possibly sway hearts, change minds, influence decision-makers and even shape public policy. In the process, you also earn recognition for yourself and your institution, all for less effort than it takes to write a professional journal article. An op-ed is a short punchy piece of writing in which you give your opinion and try to convince your readers why you are right. It is not like an essay that unfolds slowly like a carpet. Quite the opposite because in an op-ed you open with your conclusion – the one message that you want to get across in the op-ed. This is the most important thing to remember about an op-ed. You have space for ONE message only. The rest of the op-ed is for you to make your case and support your view or conclusion. In the process of doing so, you usually play an educating role for readers who have no specialist knowledge of the subject matter. It is important though that your op-ed is accessible and not preachy. So an op-ed is the expression of your opinion, but backed up with facts, research or first-hand information. Typically an op-ed is 700-800 words. Any longer and you risk an editor deciding not to publish it because she can’t...

Words: 1218 - Pages: 5

Premium Essay

Templates

...CPRL 224 Templates: How to use them, when to use them, why use them Many Canadians assume that ……………. Many Canadians believe that ………………… On the one hand, ……….. . On the other hand, ……………….. . I agree that ………….. . This is not to say that …………… . Author X contradicts herself. At the same time that she argues …………., she also implies ………….. She argues ………………, and I agree because …………….. Her argument that …………… is supported by new research showing that ……………. Templates are rhetorical patterns, rhetorical structures, that allow you to summarize, to respond, to introduce a quotation, to support your argument or point of view with evidence, to shift between general, over-arching claims and smaller-scale, supporting claims, to introduce an on-going debate, to introduce something implied or assumed, and many more such forms of dialogic communications. They allow you to frame an argument, a position, a point of view, while acknowledging the arguments of others. Furthermore, they provide clarity and coherence. Conventional wisdom has it that ………………… Common sense seems to dictate that …………… It is often said that ……………… I have always believed that ……………. When I was a child, I used to think that ……………….Although I should know better by now , I cannot help thinking that ………………. One implication of Mr.’s treatment of ………………. Is that ……………… Although Ms. Y doesn’t say so directly, she apparently assumes that ………………. While they rarely admit...

Words: 503 - Pages: 3

Premium Essay

Mountain Equipment Co-Op Report

...Mountain Equipment Co-op Report In this report our group discusses the ethics and impacts of MEC’s decision to shift from primarily Canadian manufactured goods to offshore facilities. We will discuss which stakeholders are affected, how they are affected, how they are going global and the risks and investments involved, the ethical issues involved in purchasing offshore goods and MEC’s sustainability strategy. MEC’s decision to carry products manufactured in offshore facilities will affect the following stakeholders: Stakeholder | Effect | Description | Canadian Manufacturers | Suffer | They will lose business | Offshore Manufacturers | Benefit | They will gain business | Consumers | Benefit | High quality products for low cost | Investor(members) | Benefit | More surplus will return more dividends | Canadian Employees | Suffer | Lose jobs as manufacturers lose business | Offshore Employees | Benefit | Better work environment and pay rate | Governments | Benefit | Canada: More tax revenue as consumers will buy cheaper products.Offshore: Investment in the country and increasing employment rate | MEC is ‘going global’ by purchasing from offshore manufacturers, increasing its global influence through parternerships, improving foreign work environments, and purchasing from sustainable manufacturers. In addition MEC is a member of the UN global compact, Canadian business, and the Social Responsibility Labour Association. There is a higher degree of investment...

Words: 596 - Pages: 3

Free Essay

De Invloed Van Het Wetenschappelijk Model Op de Management Studies.

...De invloed van het wetenschappelijk model op de management studies. De afgelopen jaren zijn er op scholen heel veel theorieën op het gebied van management studies ontwikkeld. Academici verschillen van mening of we management studies wel kunnen verklaren op basis van een wetenschappelijk model. Verder is de vraag in hoeverre deze theorieën wel of niet een negatieve invloed hebben in de praktijk. (Goshal,2005) Volgens Goshal heeft de toepassing van het wetenschappelijk model een negatieve invloed op management studies. Er is een groot verschil tussen de fysieke wetenschappen en de sociale wetenschappen. Als er een bepaalde theorie is in de fysieke wetenschappen verandert dit niet het gedrag binnen dit concept. Bij de sociale wetenschappen kan een foute theorie echter ervoor zorgen dat mensen of organisaties zich toch naar deze theorie gaan gedragen. Als we in een simpel voorbeeld zouden aannemen dat werknemers niet werken als er geen toezicht op ze gehouden word, dan is het aannemelijk dat managers toezicht gaan houden op werknemers, hoe goed of fout deze theorie dan ook mag zijn. (Goshal,2005) In de laatste decennia hebben acadamici business studies gebrobeerd te verklaren aan de hand van een wetenschappelijk model. Ze gaan er vanuit dat alles binnen de business studies vaststaat in bepaalde regels en patronen (determinisme). Dit wil zeggen dat alles uitgelegd kan worden door algemene regels en dat er geen ruimte is voor de vrije wil van een individu. (Goshal,2005) ...

Words: 701 - Pages: 3

Premium Essay

Sales Operation Planning

...Labor Equipment Facilities 5 PCI Associates SALES AND OPERATIONS PLANNING PCI Associates 6 Sales and Operations Planning All functions are aligned on one business plan CUSTOMER Strategic Plan Business Plan Sales and Operations Planning (Integrated set of Numbers) Mfg. Lab Finance HR Sales & Mktg. Aggregate Sales Plan Key Accounts Recruitment and Training Plans Territories Prd’n Plan Master Schedules Inventory Plan Raw Material Schedules New Product Development Plans Data Integrity Simplified Reporting and Accounting Capital Expenditure Plans People and Skills Req’ts Detailed Plans and Milestones Countries PCI Associates DM Program Resources and Education on US-Dylan - Doc #379 --S&OP Executive Overview.ppt 7 S&OP 101  S & OP is a process led by senior management that, on a monthly basis,...

Words: 2417 - Pages: 10

Free Essay

Bedrijfskunde

...Denkrichtingen De theorie van Frederick Taylor Scientific management. Frederick taylor bood voor het eerst een systematische, samenhangende bedrijfskundige benadering voor de wijze waarop de productie georganiseerd zou moeten worden. 1. Een wetenschappelijke analyse van de werkzaamheden en het uitvoeren van bewegingsstudies. De resultaten hiervan leiden tot standaardisatie en normalisatie van het productieproces en de hierin te gebruiken machines en materialen. 2. Een vergaande taakverdeling en training van de arbeiders waarbij elke handeling en beweging precies is voorgeschreven. Hierdoor krijgt de arbeider een hoge routine waardoor weer hogere productienormen gehaald kunnen worden. 3. Een hechte en vriendschappelijke samenwerking tussen leiding en arbeiders. 4. De bedrijfsleiders zijn verantwoordelijk voor het analyseren van en het zoeken naar werkmethoden en het scheppen van productievoorwaarden. Voorheen werd dit naar de uitvoering geschoven. 5. De juiste man op de juiste plaats door zorgvuldige selectie. 6. Het invoeren van prestatiebeloning met als doel te komen tot lagere productiekosten. Verder stond hij een arbeidsverdeling voor van de leiding van de productieafdeling of werkplaats over acht functies, die elk door een aparte functionaris uitgevoerd moesten worden. 1. Tijd en kosten 2. Werkinstructies 3. Bewerkingen en hun volgorde 4. Werkvoorbereiding en uitgifte 5. Onderhoud 6. Kwaliteitscontrole 7. Technische leiding 8...

Words: 1286 - Pages: 6

Premium Essay

Random

...Market HEINEKEN REGIONS Other Export Markets HEINEKEN OTHER OPCO’S Other Heineken Breweries Heineken Netherlands Supply Director: Willem de Jonge Financial Planning & Control Hans van Dam Human Resources & Organisation Irene Steenwelle Supply Development Arno Centen Brewery Zoeterwoude Godfried Meijer Purchasing & Sourcing Management Hubert te Braake Brewery Den Bosch Paul Bleijs Brewery Wijlre Peter van Besouw Customer Services & Logistics Fred Holvast HNS Sales volume per region (in HL) (Based on 2009 Full Year Results) HNS Produced volume per Brewery (Based on 2009 Full Year Results) Product Portfolio; 900 SKU’s – 3 Breweries – 30 Packaging Lines – 150 Countries... Pack types  82% • Amstel 14% • Brand 2% • Others 2%  about 50% of Heineken Group volume ! Cans 22%  • Heineken 44%  Brands Bottle One-way Bottle Return 17%  Kegs 7%  Bulk/Tankers 5%  Draught keg 4%  Others 1% HNS Supply chain set-up Market Demand Management HNS SC Management Distributors Buying Contract Mgt Suppliers HUSA Inbound Logistics Brewing & Packing Outbound Logistics ROW Retail Distributors Retail Retail DC HNL Retail Wholesale On-site Accountability per unit  Marketing / Sales: Return on Sales  Supply Organisation: Demand Fulfillment Loading efficiency improvements at HNS ...

Words: 746 - Pages: 3

Premium Essay

Business Management

...Hi-Ho Yo-Yo, Inc. Company Background Hi-Ho Yo-Yo, Inc. (HHYY) was founded in 1993 by two business school graduates who thought there ought to be alternatives to the video game craze. Searching for a toy that could have mass market appeal they settled on yo-yos. Yo-yos have a nostalgic appeal to the baby boomer generation and are a novelty plaything for generation X. So, the main marketing thrust of HHYY is directed toward parents and grandparents rather than to the children who will actually play with the yo-yos. The latest advertising campaigns show 50-ish men competing in 1950’s era yo-yo competitions, grandmothers showing their grandsons how to do yo-yo tricks, and pre-teen girls trying to get their yo-yos away from their dads who are monopolizing them. This advertising campaign has been highly effective. After a couple of rough start-up years, HHYY achieved profitability in 1996 and has seen sales and profits increase each year since then. HHYY is a closely held Subchapter S Corporation with all the stock being held by the founders and their family members. The founders, John Cooper and Juan Martinez share the position of Office of the CEO. John is also the Chief Operating Officer (COO) while Juan is the Chief Financial Officer (CFO). An organization chart for HHYY is in Figure 1. The firm employees about 350 people in a single location in the suburbs of Cut and Shoot, Texas. Figure 1. Hi-Ho Yo-Yo, Inc. Organization Chart Office of the CEO ...

Words: 3308 - Pages: 14

Free Essay

Claw Back

...School  of  Accountancy  and  Controlling     Clawback  regelingen   AMT  Holding  N.V.   Essay  Corporate  Governance                               Inhoudsopgave   1.  Inleiding  ......................................................................................................................................  3   1.1  Opdracht  ...................................................................................................................................  3   1.2  Actualiteit  .................................................................................................................................  3   1.3  Opbouw  essay  ..........................................................................................................................  4   2.  AMT  Holding  N.V.  .......................................................................................................................  5   2.1  Algemene  informatie  ................................................................................................................  5   2.3  Corporate  Governance  .............................................................................................................  7   2.3  Raad  van  Commissarissen  ............................................

Words: 6328 - Pages: 26

Premium Essay

Test

...Independence of Board members All of the members of the Board of Directors are executive members dependent on the Company and its shareholder (OP Cooperative). All Board members are members of the Executive Board of OP Cooperative, the parent institution: Reijo Karhinen, CEO, Chairman of the Executive Board, OP Cooperative; Tony Vepsäläinen, Executive Vice President, Operations, OP Cooperative; Harri Luhtala, CFO, OP Cooperative; and Jari Himanen, Executive Vice President, Group Steering, OP Cooperative. Board duties The Board of Directors is responsible for the Company's administration and appropriate organisation of operations and for the duly organisation of the supervision of accounting and financial management. It deals with far-reaching and important matters in principle from the perspective of the Company's and its consolidation group's operations. The Board of Directors and the President and CEO shall manage the Company and its consolidation group professionally following sound and prudent business practices.  The Board of Directors has confirmed written rules of procedure defining the duties and meeting procedures applying to the Board of Directors. In this respect, the Board of Directors shall, among other things, . decide on the Company's business strategy, in line with the principles adopted by the central cooperative Executive Board, and supervise its implementation; . confirm the core values applied in the Company's business in line with principles adopted...

Words: 793 - Pages: 4

Premium Essay

Miss

...rP os t HAR VA R D B U S I N E SS S C H O O L P R E SS op yo The End of Management? E xc e r p t e d fro m The Future of Management By Do No tC Gary Hamel with Bill Breen Harvard Business School Press Boston, Massachusetts ISBN-13: 978-1-4221-2509-0 2509BC This document is authorized for use only by Juan Pablo Pimiento at UNIVERSIDAD AUTONOMA DE BUCARAMANGA UNAB until August 2013. Copying or posting is an infringement of copyright. Permissions@hbsp.harvard.edu or 617.783.7860. rP os t op yo Copyright 2007 Harvard Business School Publishing Corporation All rights reserved Printed in the United States of America This chapter was originally published as chapter 1 of The Future of Management, copyright 2007 Harvard Business School Publishing Corporation. No part of this publication may be reproduced, stored in or introduced into a retrieval system, or transmitted, in any form, or by any means (electronic, mechanical, photocopying, recording, or otherwise), without the prior permission of the publisher. Requests for permission should be directed to permissions@hbsp.harvard.edu, or mailed to Permissions, Harvard Business School Publishing, 60 Harvard Way, Boston, Massachusetts 02163. Do No tC You can purchase Harvard Business School Press books at booksellers worldwide. You can order Harvard Business School Press books and book chapters online at www.HBSPress.org, or by calling 888-500-1016 or, outside...

Words: 5621 - Pages: 23