...Service delivery system design, and c. Service encounter design LensCrafters’ mission statement is focused on being the best by creating customers for life by delivering legendary customer service, developing and energizing associates and leaders in the world’s best work place, crafting perfect-quality eyewear in about an hour, and delivering superior overall value to meet each customer’s individual needs. (Evans, 2011 second ed) LensCrafters is committed to loving eyes by being: * Passionate-Truly love taking care of people’s eyes * Progressive-Strive to constantly improve every aspect of the vision care experience * Personal-Put the customer first, and seek to connect with them on a long-term relationship basis * Straightforward-Being honest, transparent and upfront with you. Their Customer Benefit Package Design Configuration is the integrated set of goods (eyewear) and services (accurate eye exam and one-hour service) are of equal importance. LensCrafters is a trusted household name across North America, known for providing convenient access to eye exams, a wide choice of frames and lenses, one-hour service, attractive prices, an unconditional 30-day guarantee, fashion and luxury eyewear, and more. With the original store opening in 1983, LensCrafters was the first optical retailer to promise glasses in about an hour. By bringing an independent doctor of optometry, the optical laboratory and a wide selection of frames together under one roof, LensCrafters...
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...tends to basic healthcare needs such as annual check ups, physicals, minor blood work and common ailments. Other divisions within the clinic include pharmacy, optometry and dental services. All in One development will include the franchising of the company resulting in more All in One’s in North Carolina and eventually taking our business nationwide. Ultimately All in One plans to have locations in all major cities and operate as one of the nation’s most profitable and recognized health care facilities. All in One FHC will be open Monday-Friday from the hours of 9:00 a.m. to 5:00 p.m. The pharmacy department will remain open until 2:00 a.m. All in One will be closed on holidays such as Christmas, New Year, MLK Day, Memorial Day, etc. All in One Family Healthcare will have a simple management strategy. Since this is an LLC, the company will be run by the various owners and orders shall follow down the chain of command outlined in this section of the business plan. All in One will need about $179,152 and start up capital will be attained through owners’ equity of $20,000 each. The Federally Qualified Health Center Program will grant us with $80,000. Our company will not break even until the end of year two. Owners will not be financially compensated until after year three. 2.0 Company Overview 2.1 Mission Statement All in One family...
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...ADJUTANT GENERAL RECEPTION BATTALION AT FORT SILL, OKLAHOMA By Michael Gonzalez and Daneen R. Jefferson A research project submitted in partial fulfillment of the requirements for the degree of M.M.A. Management and Leadership Webster University 2014 DISCLAIMER The views expressed in this academic research paper are those of the authors and do not reflect the official policy or position of the 95th Adjutant General Reception Battalion, the United States Government or the Department of Defense. i TABLE OF CONTENTS CHAPTER I- INTRODUCTION | | Introduction…………………………………………………………… | 1 | Statement of the Problem…………………………………………….. | 1 | Sub-Problems………………………………………………………… | 1 | Delimitations…………………………………………………………. | 2 | Definition of Terms……………………………………..………….… | 3 | Abbreviations…………………………………………………………. | 3 | Assumptions………………………………………………………….. | 5 | Importance of the Study………………………………………………. | 6 | Conclusion……………………………………………………………. | 6 | | | CHAPTER II-LITERATURE REVIEW | | Introduction…………………………………………………………… | 7 | History…………………………………………...…………………… | 7 | Mission……………………………………………..………………… | 8 | Agency row mission………………………………..………………… | 10 | Agency row throughput…………………………..…………………,.. | 18 | Authorizations…………………………………..……………………. | 21 | Civil Services…………………………………...
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...optometrist an labs which means less confusion and a more efficient and positive experience for the customer. Lens crafter also provides a personal consultant that escorts the customer through the experience starting from their eye exam until the final selection of their frames. LensCrafters have come up with an ingenious slogan that summarizes their commitment to consumers that says: “BRINGING your looks into Focus at LensCrafters, we look at your eyes from every angle, from the frame that reflects your style to the lens that helps you see. When we craft your eyeglasses, they’re crafted for your prescription, your face, and the nuances of how you see. So they’re not just the best eyeglasses. They’re your glasses.” (Atom, 2010) CBP(Customer Benefit Package) The benefits that I found was the basis for LensCrafters success included * Products and the latest designs and Top brands, * Convenience of in store optometrist and onsite Lab * Co-partners with an array of Insurance plans and See now and pay later program that provides twelve months of no interest on your purchase that helps make it affordable for everyone. * Happy and engaged employees to provide excellent customer service Strategic Competitive Prioritiesveryone LensCrafters ability to set itself apart from other by being one of the frontiers of one stop shop optometry, part of their ability to separate themselves from...
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...Overview Overview Section 1877 of the Social Security Act (the Act) (42 U.S.C. 1395nn), also known as the physician self-referral law, or Stark Law, intends to prevent the misappropriation of or over utilization of healthcare that could result from incentivized diagnostic ordering protocols that may be a direct result of financial relationships that could influence healthcare decisions. The law is named for its author, United State Congressman Pete Stark, a Democrat from California, who authored and supported the creation of this piece of legislation. The law’s purpose is to prohibit a physician from referring a patient for designated health services (DHS) to any organization that the physician or a member of his/her immediate family has a financial relationship. Exceptions to the law exist and will be examined in later sections of this reflection. Originally the Stark Law (Stark I) only applied to referrals of Medicare Beneficiaries, but Section 1877 of the Social Security Act (the Act) (42 U.S.C. 1395nn), also known as the physician self-referral law, or Stark Law, intends to prevent the misappropriation of or over utilization of healthcare that could result from incentivized diagnostic ordering protocols that may be a direct result of financial relationships that could influence healthcare decisions. The law is named for its author, United State Congressman Pete Stark, a Democrat from California, who authored and supported the creation of this piece of legislation...
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...embraces change while accomplishing the health care mission, utilizing outcomes to drive medical decisions. We will excel at providing the best medical care anywhere to the best our Nation has to offer; her Warriors and families. Their mission is “To provide World Class comprehensive and compassionate care to our Nation’s Warriors, their families, retirees and all other directed beneficiaries, while maintaining unit and personal readiness to meet the demands of our Nation. (US Army Medical Center, 2012). Location Dwight David Eisenhower Army Medical Center is located in Fort Gordon, Georgia. This facility is near Augusta, Georgia. There are four outlying clinics that are served by DDEAMC. The outlying clinics can be found in Miami, Florida, Puerto Rico, Atlanta, Georgia and Mississippi. Each of these locations are also on Army bases. Size of facility Dwight David Eisenhower Army Medical Center main campus measures 622,661 square feet. The outlying building occupies another 314,011 square feet on Fort Gordon. The main campus consists of Primary Care, Optometry, Behavioral Health, Patient Care Services, Medicine and Surgery units. DDEAMC is a 125 bed treatment facility that works with a wide range of patients. There are approximately 2,600 staff member. These employees consist of civilians, active duty, contractors and volunteers. Population served Dwight David Eisenhower Army Medical Center serves active...
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...Effects of Cyberbullying to the youth A Research paper Presented to Mam Reusora, Milagros By, ROGA CHARISSE ANN R. B.S SOCIAL WORK – 3A Centro Escolar University, Manila School of Education, Liberal Arts, Music and Social Work Chapter 1 The Problem and Its Setting Introduction Internet is one of the most use technologies in the Philippines. Most of the people are engage in using internet for various reasons. Some of these reasons are searching, surfing, use as communication and some of the people uses Internet to bully someone. Since technology has been introduced to the world, it seems a new kind of bully has emerged. Cyberbullying. Bullying is not a new phenomenon and it has been well recognized as a common and serious problem in the society. Most of the teenagers has experience this type of problem or witness bullying. Cyberbullying is all known across the world. It maybe unnoticed but cyberbullying can be harmful and sometimes can be fatal. As a result, some took their own life because of being stressed or depressed due to cyberbullying. The reason why I conducted this research is, it caught my attention and it is wide range of topic today. And is because I believe it is a very important problem that people need to know about, for them to understand how bad cyberbullying is. Another reason why I choose this topic is because I want to know what the victim feels about, what are the reasons of the bullies why are they doing this kind of nuisance. And...
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...Indian Health Services System Overview of Indian Health Service The Indian Health Service (IHS), a federal health system, cares for 2 million of the country's 5.2 million American Indian and Alaska Native people. This system has increasingly focused on innovative uses of health information technology and telemedicine, as well as comprehensive, locally tailored prevention and disease management programs, to promote health equity in a population facing multiple health disparities. Important recent achievements include a reduction in the life-expectancy gap between American Indian and Alaska Native people and whites (from eight years to five years) and improved measures of diabetes control (including 20 percent and 10 percent reductions in the levels of low-density lipoprotein cholesterol and hemoglobin A1C, respectively). However, disparities persist between American Indian and Alaska Native people and the overall US population. Continued innovation and increased funding are required to further improve health and achieve equity (Trujillo, 2002). In the 2010 census, 5.2 million people identified themselves as American Indian or Alaska Native, representing 1.7 percent of the US population. American Indian and Alaska Native people experience poor health outcomes and have an average life expectancy that is more than five years shorter than that of the overall US population. The causes of this disparity span the life spectrum, beginning with high infant mortality rates, and include...
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...HBSP Product Number TCG239 THE CRIMSON PRESS CURRICULUM CENTER THE CRIMSON GROUP, INC. Boulder Public Schools Edward Caton, a teacher in a midsize elementary school in Boulder, Colorado, hoped someday to rise through the administrative ranks to serve as a principal of his own school, but he felt that to do so, he should understand more about the position to which he aspired. This was especially important to him in terms of the control he might have over the budget, which he knew was central to real power in many organizations. In an effort to learn more about the operations of the Boulder Public Schools, he set up some informational interviews with the principals of an elementary school, a middle school, and a high school. Before making those rounds, he visited the headquarters of the Boulder School Committee to obtain background information for his interviews. BACKGROUND Mr. Caton learned that the Department of Implementation (DI) was central to the school system. It’s manager reported directly to the Superintendent of Schools. The DI was responsible for making school enrollment projections each December for the coming fiscal year (which ran from July to June). These projections were important since annual staffing needs for each school were determined by a rather complex formula that used the DI's projections as the starting point. Moreover, since personnel formed the bulk of the budget, these projections effectively determined a school's budget. Each school...
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...of most developed nations, health care can form an enormous part of a country's economy. For purpose of finance and management, the health care industry is typically divided into several areas. As a basic framework for defining the sector, the United Nations International Standard Industrial Classification (ISIC) categorizes the health care industry as generally consisting of: 1. Hospital activities 2. Medical and dental practice activities 3. "Other human health activities". This third class involves activities of, or under the supervision of, nurses, midwives, physiotherapists, scientific or diagnostic laboratories, pathology clinics, residential health facilities, or other allied health professions, e.g. in the field of optometry, hydrotherapy, medical massage, yoga therapy, music therapy, occupational therapy, speech therapy, chiropody, homeopathy, chiropractic, acupuncture, etc. The Global Industry Classification Standard and the Industry Classification Benchmark further distinguish the industry as two main groups: 1. Health care equipment and services, and...
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...NATIONAL HEALTH INSURANCE SCHEME TIONAL H NA E H INSUR LT A A OPERATIONAL GUIDELINES REVISED OCTOBER, 2012 National Health Insurance Scheme P.O.W. Mafemi Crescent Off Solomon Lar Way, Utako P. M. B 400, Garki Abuja, Nigeria Tel: 234-1-4130026-7 Fax: 234-1-4130028 Email: info@nhis.gov.ng Website: www.nhis.gov.ng All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means electronic, mechanical, magnetic, chemical, thermal, manual or otherwise, without the prior consent in writing of the National Health Insurance Scheme. 1 CH E S EME NC © National Health Insurance Scheme ISBN 978 2397 24 5 REVISED October 2012 2 TABLE OF CONTENTS Foreword Acknowledgement Introduction Definition of Key Terms SECTION ONE (PROGRAMMES) * Introduction * Formal Sector Social Health Insurance Programme * Definition * Roles and responsibilities of Healthcare Facility under the Formal Sector Social Health Insurance Programme * Roles and responsibilities of HMO under the Formal Sector Social Health Insurance Programme * Roles and responsibilities of NHIS under the Formal Sector Social Health Insurance Programme * Organization of Health Services * Guidelines For Public Sector And Organized Private Sector * Membership * Contributions * Waiting Period * Scope of Coverage * Registration of Employers and Employees * Rights and Privileges of...
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...FSU Winner Florida State’s Caitlin Quinn has been named the NSCA’s Assistant Strength Coach of the Year. http://www.seminoles.com/sports/w-softbl/spec-rel/112613aaa.html Critical Condition A California high school football player is in critical condition after suffering neck and spinal cord injuries during a game. http://www.pe.com/local-news/riverside-county/corona/corona-headlines-index/20131124-santiago-football-player-remains-in-critical-condition.ece State Total More than 4,400 middle and high school student-athletes in Massachusetts suffered head injuries last year, according to reports filed by the schools. http://www.bostonglobe.com/metro/2013/11/25/mass-schools-report-head-injuries-among-athletes-compliance-with-concussion-law-rises/njPFK6a92knIhcvY9UGxdN/story.html Refueling Product A new product can allegedly help athletes refuel during competition by providing precise carb and electrolyte recommendations based on a quick analysis of their sweat. http://www.prweb.com/releases/FuelstripMMA/UFCBellator/prweb11284260.htm Vegan Praise Several top athletes credit veganism with playing a key role in their success. http://www.news.com.au/lifestyle/health/elite-athletes-reveal-the-vegan-diet-secret-behind-their-success/story-fneuzkvr-1226768537898 Baseline Challenges Three new studies of baseline testing highlight the difficult of accurately assessing an athlete’s true baseline ability. http://www.momsteam.com/studies-show-pitfalls-in-baseline-neurocognitive-testing ...
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...Student Life @UNSW Global Education Global Networks Global Opportunities contents 3 sydney People ___________________________________________________________________________ 3 Places of Interest __________________________________________________________________ 4 Multicultural sydney ________________________________________________________________ 5 suburbs Around UnsW_____________________________________________________________ 6 Climate __________________________________________________________________________ 18 World Times______________________________________________________________________ 18 21 AboUT UnsW UnsW – The organisation _________________________________________________________ 22 UnsW Campuses_________________________________________________________________ 24 University Glossary _______________________________________________________________ 26 Faculty of Arts and social sciences _________________________________________________ 28 Faculty of the built environment_____________________________________________________ 30 Australian school of business ______________________________________________________ 32 College of Fine Arts (CoFA) ________________________________________________________ 34 Faculty of engineering ____________________________________________________________ 36 Faculty of Law ____________________________________________________________________ 38 Faculty of Medicine _______________________________________________________________ 40...
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...NOLO 10TH EDITION ® “ An essential book to help entrepreneurs.” DALLAS MORNING NEWS How to Write a O RM D S ON C Business Plan THE LEADING BUSINESS PLAN BOOK FOR • Write a winning proposal • Prepare cash flow and profit & loss forecasts • Get backers to invest 25 YEARS Mike McKeever Free Legal Updates at Nolo.com R OM - AL L L F F e Story Dear friends, Founded in 1971, and based in an old clock factory in Berkeley, California, Nolo has always strived to offer clear legal information and solutions. Today we are proud to offer a full range of plain-English law books, legal forms, software and an award-winning website. Everything we publish is relentlessly researched and tested by a dedicated group of in-house legal editors, who together have more than 150 years’ experience. And when legal changes occur after publication, we promptly post free updates at Nolo.com. Tens of millions of Americans have looked to Nolo to help solve their legal and business problems. We work every day to be worthy of this trust. Ralph Warner Nolo co-founder Emma Cofod Products Books & Software & Services Get in-depth information. Nolo publishes hundreds of great books and software programs for consumers and business owners. ey’re all available in print or as downloads at Nolo.com. Legal Encyclopedia Free at Nolo.com. Here are more than 1,400 free articles and answers to common questions about everyday legal issues including wills...
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...2 INTERNATIONAL CONFERENCE ON BUSINESS AND ECONOMIC RESEARCH (2 ICBER 2011) PROCEEDING nd nd SUSTAINABLE COMPETITIVE ADVANTAGE FOR MARKET LEADERSHIP AMONGST THE PRIVATE HIGHER EDUCATION INSTITUTES IN MALAYSIA Loh Teck Hua KDU University College Business School Section 13 Campus, 76, Jalan Universiti, 46200, Petaling Jaya, Selangor DE ABSTRACT One of Malaysia’s economic goals is to become an education hub for the region. To achieve this, the Malaysian government had liberalised government policies resulting in the proliferation of Private Higher Education Institutions (PHEIs) including private Universities and University Colleges. As competition intensifies it becomes increasingly pertinent to ask “What sustainable competitive advantage should the Private Higher Education Institutions (PHEIs) have to achieve market leadership in the Malaysian education industry?” For the smaller PHEIs, it is a question of survival itself. This paper aims to provide a theoretical study of some of the key strategic activities of the leading PHEIs to answer this question. The literature review covering both foreign and local sources indicates three key factors of sustainable competitive advantage, i.e. branding and image, the physical aspects of higher education including location and facilities, and the mode of delivery. The paper will seek to identify these factors amongst the market leaders to ascertain the validity of the secondary data via critical analysis of their activities. The...
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