...Overview The SingTel Group (SingTel), the incumbent former monopoly, is Asia’s leading communications group, providing a diverse range of communication services and solutions including fixed, mobile, data, internet, info-communications technology, satellite and pay TV. With 130 years of operating experience, SingTel has played an integral part in the development as a major communications hub in the region (SingTel 2011). It has operations and investments in more than 20 countries and territories globally, primary in communications companies beyond Singapore’s border. Exhibit 1 shows SingTel’s investments in various regions. Today, SingTel is listed on the Singapore Exchange, and also the Australian Stock Exchange with the acquisition of Optus in 2001 (Sainsbury 2005). Being the largest company listed on the Singapore Exchange, SingTel had a market capitalization of S$50 billion, and had a turnover of S$16.87 million and net profit after tax of S$3.91 million for the year ended March 2010 (Singapore Telecommunications Limited 2010) as shown in Exhibit 2. Despite enduring a global financial crisis, SingTel is still ranked the top mobile service provider and national telephone provider in its home base, with a market share of 44% and 86% respectively (SingTel 2010). History of Singapore’s Telecommunications Industry SingTel’s heritage could be traced back to 1879, when Singapore became one of the first cities in the East to have telephone service (SingTel 2011). In the mid-1950s...
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...'' he said. The three-year roll-out plan released last month is not an indication of where the NBN will be connected, he said, but more a promise that construction will commence in those areas in the next three years. Mr Hackett also noted the inconsistency of the anti-cherry-picking laws as they exempt wireless ISPs. Business-centric wireless ISP BigAir can continue setting up 1Gbps wireless broadband links and not be affected by those laws. Neither BigAir nor Internode are big enough to impact NBN viability, Mr Hackett said. ``We are not a threat, (anti-cherry-picking laws) are actually busted and need to go away,'' he said. ``The problem it was originally set up to solve was solved commercially in those two big deals with Telstra and Optus. What is left is just a threat to innovation.'' Opposition broadband spokesman Malcolm Turnbull yesterday backed Mr Hackett's comments. ``These cherry-picking laws will provide a huge financial windfall for the NBN at the expense of competition and innovation,'' he said. ``Labor are imposing this monopoly and...
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...Section 1: In today’s dynamic and increasingly globalised business environment, structure serves as an important operational vehicle through which a firm can effectively achieve its strategic goals. Miller (1988) asserts that a firm’s structure must be aligned with both its strategy and environment in order for efficient performance to be realised. Growth options, types of ownership, business processes and information systems are all underlying foci embedded within the analysis of business structure. Child (2005) believes that at the core of structure lays a number of choices including the degree of specialisation and the nature of control mechanisms (cited in Needle 2010). A major determinant of these factors is the firm’s type of ownership or legal structure. Sole traders, traditionally associated with smaller firms, have unlimited liability and carry no legal distinction between themselves and the business. Conversely, larger corporations carry the advantage of limited liability while partnerships can have either limited or unlimited liability (Soyref 2012). The size of a business may also determine its structural class, with ‘many small firms having no apparent structure at all beyond a centralised control system’ (Needle 2010, pg. 181). Miles and Snow (1992) identifies three major types of organisational structure- functional structure, which operates through centrally coordinated specialisation; divisional structure, which diversifies operations by either product type...
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...Topic: The Past, the Present and Possible Future of SingTel Introduction SingTel is a recognized and successful telecommunication corporation in Asia. This essay will illustrate the past, present and possible future of SingTel and the transformation SingTel had made throughout the years. In addition, it will include the identification of changes SingTel has made and also the demonstration on how SingTel deal with these changes through change management lenses. Company Overview Singapore Telecommunications also known as SingTel Group is a well-known and leading communications group in Asia with a ‘range of communication services and solutions such as fixed, mobile, data, internet, info-communications technology, satellite and pay TV’ (Datamonitor 2010, pp. 4). As a multinational corporation, SingTel has operations and investments spread across 19 countries and territories including Asia Pacific, Europe and the United States of America (SingTel 2011). The SingTel group also has six regional mobile operators in Asia such as Bharti Telecom Group in India, Telkomsel in Indonesia, Globe in the Philippines, AIS in Thailand, Warid Telecom in Pakistan and Pacific Bangladesh Telecom in Bangladesh (Datamonitor 2010). The Past of SingTel During the 1990s, the telecommunications industry in Singapore and SingTel has undergone major changes. Two change management perspectives can be identified in the changes SingTel had undergone in the past. Institutional Perspective ...
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...IPhone 5s Context Title Page……………………………………… Pg 1 Q1………………………………………............... Pg 3 Q2………………………………………………… Pg 3-5 Q3………………………………………………… Pg 6 Q4………………………………………………… Pg 6 Q5………………………………………………… Pg 7 Q6………………………………………………… Pg 7 Q7………………………………………………… Pg 8 Q8………………………………………………… Pg 8 Q9………………………………………………… Pg 9 Q10................................................................... Pg 10 Research log………………………………….. Pg 11-12 Q1. The reason why I chose this product was because it is very straightforward and has a unique style and is very attracting to most people. This product is used in everyday life and has moved the human society to becoming more and more understanding. It is easy to use and not much instructions to learn from it. It has a history, so its easier to keep track off and its simple to use in todays society. Given that the fact its expensive, its worth saving for because of its new features and quality. Q2. Main stages of the production of the IPhone 5s: Step 1 Engineers managed to compress the materials as shown above. They place amounts of computer chips in each material for ready to be cut up into different parts. Engineers managed to compress the materials as shown above. They place amounts of computer chips in each material for ready to be cut up into different parts. Step 2 Engineers manage to place the cases of the IPhone into containers for the computer chips to be placed inside the phone slowly. It takes about 10 mins to store...
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...government states that analogue signal make the frequency too crowded. GSM (Global System for Mobile Communication) It is a digital system that converts from our voice to digital (pulse) and transmits it to air for mobile communication. The strength of this system is it is more secure than analogue system. On the other hand, the weakness is the signal is not as strong as analogue system. CDMA(Code Division Multiple Access) It uses a digital systems but it is not pulsed as GSM did. The strength of this system is it has the best signal receiver, and it is secure communication. However, it is just being introduced in Australia and the rest of the world. Network Provider in Australia Optus Optus stated that they have 93% population coverage, which means, the capacity of the network that Optus can carry is up to 93 % of total population. It also has strength, which it has the lowest congestion rate (making and receiving call) Telstra Telstra stated that they have 94% population coverage, which means they can carry up to 94 % of the total population. Their strength is they have better network signal compare to other competitors. Vodafone Vodafone have 91% population coverage. Their strength is they are international recognition so people will believe...
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...(A.1) Referral selling is when a consumer is persuaded to purchase goods or services by promising a rebate, commission or other benefit for supplying information that helps the trader sell to other consumers. The consumer does not get the promised benefits unless the supplied information is fulfilled. For example a salesman for a telephone company persuades you to sign up to a contract for a mobile phone plan and says that you will receive a commission for introducing the product to other customers who buy the same product. (A.2) Unconscionable conduct is when the consequences of a contract is unfair and harsh. Where one party is in a position to exploit a particular weakness of the other; either a business to business contract or a business to consumer contract. For example if a real estate agent drew up a lease agreement for a mentally deficient man and the contents in that contract exploited the lessor because of his condition. The contract for example would include things such as obligating the lessor to replace fixtures of the property even though the damage was not at fault of the lessor it was general fair wear and tear. The lessee exploited the fact that the lessor did not fully understand the laws regarding to the landlord’s obligation to replace fixtures of his property if the fixture is not fit for its use due to wear and tear. (A.3) i) A compliance program is designed to identify and reduce the risk of breaching the Competition and Consumer Act 2010 and...
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...Case Study 2B: Google Takes on the World (2) You should have a good feel for the Google organization after case 2A. We will extend the analysis in this case by adding some more in depth and up to date questions. You will need to do some research on the web to find answers for these questions. Each student is required to answer just one of the following questions. You will receive individual feedback on that question as a (very rough) guide as to how you are doing. Don’t forget to reference any claims that you assert or any another sources of information that you use. (Web journals might be useful information sources in this case.) 1. If Microsoft’s were to take over Yahoo, what likely impact might we see on Google’s business and its business model? Analyse it by starting with Porter’s competitive forces model and suggest how the model could inform Google’s defensive strategy. 2. How can Google extend its value chain by leveraging Web 2 concepts? (Hint: Allowing third party access to Google Maps is an example of creating mashups.) 3. What opportunities are there for Google in the mobile device market for its products and services? Apply Porter’s competitive forces model to Google in relation to the mobile market. 5.4. How successful do you think Google will be in the mobile market? Justify your argument. (Hint: Using references will make your argument stronger.) 4.5. Google recently purchased You Tube but You Tube contains a substantial amount of...
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...For example, Li (2012, p. 222) argues that the commercial operators are responsible for the investment of the telecommunication infrastructure, also, Li (2012, p. 224) states that Telstra is the major operators in Australia due to owning the majority of telecommunications infrastructure. The major telecommunication operators in Australia are Telstra, Optus, Vodafone, and Virgin. Operators Identification and reason: Operators are one of the most important mandatory stakeholders. The NBN is an project which upgrade the current fixed line phone and internet network infrastructure in Australia. However, the existing infrastructures relate to several telecommunication operators such as Telstra. Therefore, the operators are the mandatory stakeholders in order to complete this project. For example, Li (2012, p. 222) argues that the commercial operators are responsible for the investment of the telecommunication infrastructure, also, Li (2012, p. 224) states that Telstra is the major operators in Australia due to owning the majority of telecommunications infrastructure. The major telecommunication operators in Australia are Telstra, Optus, Vodafone, and Virgin. Operators Identification and reason: Operators are one of the most important mandatory stakeholders. The NBN is an project which upgrade the current fixed line phone and internet network infrastructure in Australia. However, the existing infrastructures relate to several telecommunication...
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...& SingTel Annual Report 2014 This Year's Report CoNTENTS overview an overview of our business, providing details on how we performed, key events and achievements from the past year, as well as our strategy moving forward Our Vision and Mission Our Mobile Reach What Differentiates Us Our Strategy An Exciting Year Chairman's Statement GCEO Review 01 02 04 05 06 08 10 12 buSineSS review insight into each of our business units SuSTainabiliTy and governance information on our organisation structure, management team, corporate governance, risk management and sustainability efforts 16 24 30 36 Board of Directors Organisation Structure Management Committee Senior Management Sustainability and Governance Philosophy Corporate Governance Investor Relations Risk Management Philosophy and Approach Sustainability 39 44 45 48 49 50 70 72 80 Group Consumer Group Enterprise Group Digital L!fe Key Awards and Accolades performance our performance at a glance financialS audited financial statements for the year ended 31 march 2014 89 91 92 Directors’ Report Statement of Directors Independent Auditors’ Report Consolidated Income Statement Consolidated Statement of Comprehensive Income Statements of Financial Position Statements of Changes in Equity Consolidated Statement of Cash Flows Notes to the Financial Statements 102 110 111 112 113 114 116 120 123 addiTional informaTion Shareholder and corporate information, as well as contact points for our offices worldwide...
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...Australian business lost 64,000 customers in the three months to December 31, to 3.11 million. As Vodafone operates in Australia as a joint venture with Hong Kong’s Hutchison Whampoa, the decline means that the local operation shed a total of 128,000 customers during the period. Vodafone Australia’s total mobile subscriber base is now 6.2 million. Telstra yesterday revealed it had grown its mobile base by another 607,000 subscribers in the half to December taking its total to 14.4m. Optus, the nation’s No. 2 telco, has 9.5 million mobile customers. Vodafone Australia’s losses contributed to a 16 per cent fall in its service revenue during the December quarter. Vodafone’s local operations continue to be punished by a series of network meltdowns and customer privacy breaches dating back to 2010. Since that time Vodafone Australia has lost about 1.3 million customers. The telco has spent $1.7 billion in the last two years trying to repair its mobile network and bring it to parity with Telstra and Optus, however it has so far been unable to completely fix its damaged brand. “The business continues to focus on network improvements and arresting weakness in brand perception,'' Vodafone Group said in its third quarter financial report. In a presentation to investors, the group said that it was undertaking cost saving initiatives in Australia, including restructuring, store reductions and network sharing. The group reported a 2.6 per cent fall in service revenue to 10.3 billion pounds...
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...Making Business Decisions Decision Making Exercise 1 Introduction In this case study, the writer will discuss a personal dilemma encountered when deciding which prepaid mobile plan to purchase and introduce a decision making tool from online site Grid Analysis-Decision-Making Skills Training from MindTools.com (2011) called Grid Analysis. In addition, the report will analyse the advantages and disadvantages of the tool and make some suggestions to improve the quality of the results. Personal or business decision The personal dilemma in this situation is the multiple options of prepaid mobile plans available within the SingTel Optus Proprietary Limited in Australia. These plans are published on the Prepaid Mobile (2013) company pamphlet and they are Prepaid Social, $2Days, Crew Cap and Long Expiry Cap. It is evident from the pamphlet that these plans are equally attractive and above mentioned decision making tool was employed to facilitate the decision process in order choose a best option. Application of decision-making tool In the above mentioned decision tool table, the options are listed in the row labels and the relevant factors in the column headings. Initially each factor with their appropriate options is given a mark from 0%(Poor) to 100%(Good). Secondly, a relative weighting grade is applied to these marks, starting from 0.0(low importance) to 10.0(high importance) by multiplying marks with weighting grades. Finally a total score is calculated by aggregating values...
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...Name Tutor Course Date 2c: Artefact collection and reflection 1. Optus on Facebook This was an article on business communication. It examined Optus’ internet marketing strategy via Facebook. The report revealed that the organisation was not maximising this outlet. As a communication channel, social media is easily becoming the mode of choice. This is not an exception even for a country like Oman. I found that the information and assessment I did in this assignment were quite relevant to my placement. I have spent a good amount of time, at the institution, using social media. I already knew the indispensability of this channel. The assignment assisted me in knowing how to get the most out of social media. I will use some of the same recommendations in the report to improve Oman Football Association’s outcomes in the future. 2.The Great Ocean Triathlon This was also another assignment that we did in the course. It was a report on preparation for the 2014 triathlon event. As a result of this piece, I was able to identify a mission, vision and objectives for the event. These skills were highly applicable in the internship because I needed to have objectives and goals at the start of the practicum. Additionally, the assignment involved identification of a target market, source of revenue, assessment of the experience and actual operational planning. These are all aspects that the OFA employees tackle daily. I used lessons about strategic...
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...The close rival of Telstra is SingTel-Optus, as of FY 2013. In spite of its dominating position in the Australian market, Telstra encountered a decreasing growth rate of 2.5% in its total assets. The decrease in total assets of the company can be primarily due to decrease in cash and cash equivalents that are brought by ‘borrowing repayments,’ more promotional activities, acquisition of increased inventory levels and ‘network expansion’ (Telstra 2013b, p. 19). Current and more liquid assets (readily available cash) are very important in sustaining and absorbing the costs that are inherent in building network infrastructures and telecommunication facilities. Moreover, intensive capital and investment are needed to successfully survive in the...
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...Chapter 1 The Australian communications and media market Overview Chapter 1 provides an overview of the communications and media market in Australia. This includes what kinds of services are available, how consumers use these services, carrier licensing and number allocation. This chapter also includes a summary of media ownership in Australia and of changing patterns in advertising expenditure. It also discusses how convergence and the emerging digital economy are challenging traditional services and changing consumer preferences. During 2010–11: > > > > > > > > > the number of fixed-line voice services and call volumes continued to decline, despite industry efforts to address changing consumer preferences through new service offerings and bundling the use of voice over internet protocol (VoIP) grew, with significant numbers of consumers using VoIP over mobile phone handsets there was net growth in mobile phone services as well as existing mobile phone users upgrading to smartphones, on the back of greater adoption of mobile internet services internet services via mobile networks continued to underpin growth in the internet subscriber numbers, while fixed networks dominated internet data downloads mobile numbers were increasingly used for devices with wireless internet connectivity and for machine-to-machine communication communication service providers focused more on service bundling and discounting to retain market share at the expense of profit margins there was significant...
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