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Organisational Behaviour

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This literature review covers the utter failure in preventing and stopping the atrocity of the genocide in Rwanda. The review is centred on analysing the different types of decision making processes and the models of decision making adopted by the leader, General Romeo Dallaire and the UN and its member states. It highlights the challenges Dallaire had faced in maintaining a peace process and the inaction of the UN to prevent the genocide. It will focus on the types of decision making processes; sporadic decision, fluid decision and constricted decision. In addition the models of decision making; rational, bureaucratic, garbage can and political will be discussed. The review will also look into the geo-political relations.
Dallaire’s assessment was to make a decision whether the UN should commit in sending a full-fledged peacekeeping force to Rwanda. Dallaire required a long period of time to come out with his decision as it required him to do a fact finding mission. Cray, David ; Mallory, Geoffrey R. ; Butler, Richard J. ; Hickson, David J. ; Wilson, David C. (1998) indicated that there is a certain latitude in the way that the decision is made and this leads to these decisions taking more time. Rational decision was made where he had to consider the situation with careful evaluation. This decision was then sent to the UN to make final decision. It was a bureaucratic decision as final decision was to be made at the top level.
However, Dallaire knew that the UN would not send force by September 10th. He had to suffer from time delay waiting for decision to be made. This shows an unitary approach of decision making as a general agreement had to be made by the UN. Dallaire planned to create a supportive administrative system to maintain the structure of the peacekeeping force. All these needed planning and he had to report to DPKO and wait for decision to be made by the UN, the highest authority. This can be viewed as a sporadic decision by Dallaire as he had to wait for information. Dallaire faced sporadic decision as he was forcefully reminded that it will take 3 months or more for an agreement to deploy troops. Dallaire had to suffer from time delay despite the severity of the situation. The process was very slow as the report had to be passed to DPKO. From the beginning Dallaire faced resistance from the UN due to its bureaucratic mindset which caused delay in making decisions and hence allowed the genocide to take place.
Dallaire made a fluid decision to arrange a meeting with Gasana,a member of the MDR in order to know how committed each side (RPF and RGF) were towards the peace agreement. This had an impact on operations to maintain progress in peacekeeping as it had no restriction. Dallaire made a Chapter 6 recommendation instead of Chapter 7 as he knew that the UN headquarters will not accept it. His decision was quick as he knew the requirements and expectations of the UN. Dallaire had to share supplies with Bangladesh as they did not bring enough rations. Rational decision was made by Dallaire as he had to carefully evaluate the consequences of sharing supplies as there was an inadequate amount of supplies available. According to Jurasova, K., & Spajdel, M. (2011) rational decision makers anticipate regret during the decision making process, but they are not good at correctly predicting regret intensity. Dallaire was supposed to maintain peace but faced numerous obstacles. However, he never gave up. Dallaire made a fluid decision in allowing the Belgian troops to sleep in buildings instead of tents. Dallaire supported the Belgians' request and was unwilling to abandon his decision though it was bad. Dallaire's trait of escalation of commitment can be seen from these acts. Dallaire held a flag raising ceremony to ensure that UNAMIR's presence was known throughout Rwanda. This orderly rational decision was made by Dallaire as a step by step approach to stress the urgency of the peace process. This attribute of Dallaire shows his escalation of commitment as his desire to win motivated him to continue to escalate and maintain the peace process. Dietz-Uhler, B. (1996) stated that escalation requires a cumulative increase in investment over time and anyone who does not completely abandon a failing project is thus escalating his or her commitment to it. Dallaire requested Booh Booh to seize the uncovered weapon caches in the process of his investigations, fluid decision made by Dallaire. However, Booh Booh refused his request. Selected decision was done by Booh Booh on the basis of the garbage can decision making process. Booh Booh wanted to avoid handling problem for fear of being accountable when things go wrong as the UN forces would be seen as taking action only against the government side. Dallaire's escalation of commitment shows that he continued to support a failing course of action as he accepted Booh Booh's decision even though it was bad. Studies by Dietz-Uhler, B. (1996) described that escalation situations are whereby people decide on a course of action that proves detrimental to the achievement of their goals but can become overly committed to these failing endeavors.
On the other hand, the inaction of the UN and its member states. The political decision of the US and the security council being an external group influenced pressure on the UN to withdraw troops. This pluralist approach had a drastic impact on the operations towards a peace keeping process thus leading to genocide. Dallaire appealed for extra troops to the UN but the request was turned down as he had not included the request in his original report in September. This was a selected decision of the UN. The unitary approach of Dallaire and its team was to achieve its goals by recommending on the requirements for an effective peacekeeping force to the UN. Constricted decision was made by the UN on the recommendation which had a negative impact on operations as decision was based on their interest leading to genocide. The request for resources was turned down by the UN for budgetary reasons though the UN was aware that many people were dying. UN's bureaucratic decision based on a rational bound actively contributed to the genocide. Dallaire requested to jam the transmission of RTLM . However, the US rejected by making a selected decision. The US continued to stir racial hatred for its personal advantage. Sherman L. Hayes Patricia B. McGee (1998) stated that the degree of attention that participants typically dedicate to any one decision problem is highly variable. Dallaire planned a deployment of a small force instead of a large force as the UN wanted a small and inexpensive mission. It can be seen that the UN only selected and approached small missions, constricted decision. Dallaire's knowledge and information of a larger force was better but he was tied up by the UN Security council and could not effectively execute the mission he was given which can be viewed as a political decision. Bureaucratic decision was made by the Security Council and approved Dallaire in receiving 2600 troops. This can be seen as an alternative that is good enough due to the fact that costs in time are too great. However, Dallaire should not have recommended an option of deploying 2,500 troops even though he faced pressure from the UN. He should have changed the criteria of the UN approval by persuading the UN as according to Ludwig, E G ; Collette, J (1973) even within bureaucratic structures, no criteria for decision-making are clearly articulated.
The key aspects of failing in preventing genocide were due to international avoidance and racist from the UN and the international countries. The UN and its member states were unwilling to assist the UNAMIR and decided not to intervene as there was no national interest at stake. Thus, the UNAMIR was ordered to withdraw from Rwanda as they were not inclined to risk their own troops to save the dying Rwandans. It is evident that the UNAMIR faced great difficulties in trying to accomplish their mandates and thus the mission failed. Studies by Ludwig, E G ; Collette, J (1973) indicated that bureaucratic decision makers would be especially careful that race would not be allowed to influence their decision. However, the UN and US practiced racial double standard. UN and US took efforts in Yugoslavia as it consisted of Europeans which was crucial to the European community. However, they were disinclined to involve in Rwanda as the Rwandans are Africans. This shows that the UN and US inflicted racial discriminations and lacked of humanity.
The Rwandan genocide could have been prevented but because of the lack of Dallaire's decision making skills and the lack of political will from the UN and the member states who refused to commit and act. The United Nations is an organization that is expected to prevent or end a genocide. However, it failed to react and respond. The UN should have taken measures in accentuating the significance of maintaining peace.
Dallaire should have been more efficient in making decisions while the UN should have refrained from its bureaucratic nature which could have potentially prevented the genocide. This literature review covers the significance of decision making and we can learn from the context is that ''What most fail to realize is while it may take years of solid decision making to reach the boardroom, it often times only takes one bad decision to fall from the ivory tower.''
1587 words
References
| Cray, David ; Mallory, Geoffrey R. ; Butler, Richard J. ; Hickson, David J. ; Wilson, David C. 1988, 'SPORADIC, FLUID AND CONSTRICTED PROCESSES: THREE TYPES OF STRATEGIC DECISION MAKING IN ORGANIZATIONS [1]', Journal of Management Studies, vol. 25, issue 1, pp. 13-39, viewed 4 August 2014, Ebsco databaseDIETZ-UHLER, B. 1996, 'The escalation of commitment in political decision-making groups: a social identity approach' European Journal of Social Psychology, vol. 26, issue 4, pp. 611-629, viewed 4 August 2014, Wiley online libraryJurasova, K. & Spajdel, M. 2011, 'THE ROLE OF REGRET IN RATIONAL DECISION MAKING', Studia Psychologica, vol. 53, issue 2, pp. 169-174, viewed 4 August 2014, Proquest DatabaseLudwig, E G ; Collette, J 1973, 'Bias in Bureaucratic Decision-Making' Journal of the National Medical Association, vol. 65, issue 6, pp. 487-91, viewed 4 August 2014, PubMed CentralSherman L. Hayes Patricia B. McGee 1998, 'Garbage can decision making” in a “structured anarchy” for your CWIS. Could you translate that for me please?", Campus-Wide Information Systems', vol. 15, issue, pp. 29 - 33, viewed 4 August 2014, Emerald database |

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