...Bank should focus on its retail banking business line because, firstly, they already have a big share of the market and building on the competitive advantage that they have it would be easier to increase it, secondly, according to the case, they can leverage customers in retail banking to more profitable real estate and corporate business lines which would also increase profits. 2) Based on the universalistic approach and commitment strategy, what types of human resource practices do you recommend for Mountain Bank with respect to its tellers? As “customers’ experiences with tellers is the single most important driver of customer satisfaction”, I recommend the following types of human resource practices in job tasks, empowerment, communication, training, compensation, and staffing areas: broad job responsibilities, meaningful tasks, high levels of responsibility, building employee confidence, encouraging suggestions, extensive new employee training, formal training for everyone, pay for performance, very selective recruiting, and promotion of the best workers. 3) Which of the four human resource strategies do you recommend for Mountain Bank with respect to its tellers? Why? I recommend a committed expert HR strategy because it would be aligned with business strategy and because the job requires specialized skills such as, firstly, expertise in retail banking and, secondly, cross-selling skills for leveraging customers with retail accounts into opening corporate...
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...An insight view of an organization (HSBC Bank) Table http://search.yahoo.comof Contents Serial Number | Name | Pages | 01 | Acknowledgment | 01-01 | 02 | Introduction | 01-01 | 03 | Scope and limitation of the project | 02-03 | 04 (a) | Company information | 03-03 | 04 (b) | Company mission, vision | 03-04 | 04 (c) | Organizational Structure | 04-05 | 05 | Legal Barriers | 05-07 | 06 (a) | Major source of job candidates in Bangladesh | 08-08 | 06 (b) | Decruitment option | 08-09 | 07 (a) | Types of selection devices used by the organization | 09-09 | 07 (b) | Strengths and weakness of the devices | 09-09 | 07 | Employee placement | 10-11 | 08 (a) | Employee orientation program | 11-11 | 08 (b) | Types of training and methods | 11-12 | 09 (a) | Performance appraisal methods | 12-12 | 09 (b) | Pros and cons of appraisal tools | 13-14 | 09 (c) | Types of compensation | 14-15 | 10 | Conclusion | 15-15 | 1. Acknowledgement We would love to thank the following individuals who provided information and insightful suggestions for this project: 1. Md. Salahuddin Bhuiyan Finance Operation Manager, Hong Kong Shanghai Banking Corporation. 2. Noor-E-Hasnin Lecturer, School of Business North South University We owe a debt to our faculty Noor-E-Hasnin who gave us the opportunity to...
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...Alfalah Limited was incorporated on June 21st, 1997 as a public limited company, under the Companies Ordinance 1984. Its banking operations commenced from November 1st, 1997. The bank is engaged in Islamic banking, commercial banking and related services as defined in the Banking companies ordinance, 1962. The Bank is currently operating through 115 branches in 36 cities, with the registered office at B.A.Building, I.I.Chundrigar, Karachi. Management of Bank Alfalah accepted the challenge to transform this bank into a highly professional, most efficient & service oriented institution. The management has been successful in fulfilling the undertaken challenge. It has been successful in making a significant contribution to both corporate and retail banking in Pakistan. Over the years, its emphasis on growth has resulted in a strong entity capable of offering high quality services to a wide spectrum of clients, in a highly challenging business environment. Its strategy is to maximize the synergies of branch network through an optimal allocation of financial resources in the face of dynamic challenges of present financial environment. Strengthened with the banking of the Abu Dhabi Group and driven by the strategic goals set out by its board of management, the Bank has invested in revolutionary technology to have an extensive range of products and services. This facilitates their commitment to a culture of innovation and seeks out synergies with clients and service providers...
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...Course Project Proposal DeVry University – Keller Graduate School of Management MGMT591 – Leadership and Organizational Behavior Overview of Organization The organization that will be the topic of discussion for my final project paper is Bank of America Corporation. Bank of America Corporate is a multinational banking and financial services corporation headquartered in Charlotte, North Carolina. Bank of America consist of eight Lines of Business that operates the entire company with over 300,000-employee population across their global footprint. The Lines of Business Bank of America has operations in more than 40 countries across the globe – Europe and the Middle East and Africa (EMEA), Asia Pacific (AsiaPac), United States, Canada and Latin America. Bank of America Corporation provides people, companies and investors the financial products and services they need to achieve their dreams in their financial lives. The eight Lines of Business that Bank of America operates as are: Global Consumer & Small Business Banking, Global Banking & Markets, Global Commercial Banking, Global Wealth & Investment Management, Financial Advisors, Global Technology & Operations, Corporate Staff & Support and Mortgage. Bank of America planned to eliminate approximately 30,000 jobs by the end of 2013, largely in consumer and technology areas as company-wide cost-cutting initiative due to declining revenues. The decline in revenues was caused by the 2010 mortgage related losses. With the news...
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...[pic] Our Stakeholders BPI engages with a range of stakeholders and recognizes their importance in the bank’s continued success. As such, we share information with them, takes into account their varied perspectives and views on our performance, determine opportunities for collaboration, and reach our common goals. Our stakeholder engagement is referenced in the following table and throughout this report. [pic] [pic] [pic] [pic] [pic] Top Competitors Metropolitan Bank and Trust Company Banco De Oro Unibank Inc. Philippine National Bank China Banking Corporation Metrobank Land Bank of the Philippines Rizal Commercial Banking Corporation Corporate Social Responsibility Aside from being BPI customers and sources of skilled workforce, communities are our partners in nation building. BPI Foundation, Inc., for more than three decades, serves as a catalyst in social development by focusing on areas of entrepreneurship and education, and environment. [pic] Entrepreneurship and Education Small and medium enterprises (SMEs) contribute 32% of the country’s gross domestic product, employ 70% of the workforce, and account for 97% of all registered businesses. To enable them to access financing, BPI Foundation provides learning sessions on financial and credit management through its “Show Me, Teach Me SME – Empowering Entrepreneurs” with the help of BPI, its thrift bank...
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...RESEARCH PAPER NO. 1488 Strategy, Organization, And Incentives: Global Corporate Banking At Citibank David P. Baron David Besanko April 1998 RESEARCH PAPER SERIES GRADUATE SCHOOL OF BUSINESS STANFORD UNIVERSITY Research Paper No. 1488 STRATEGY, ORGANIZATION, AND INCENTIVES: GLOBAL CORPORATE BANKING AT CITIBANK David P. Baron and David Besanko Stanford University and Northwestern University April 1998 Abstract This paper addresses the interplay of strategy, organization, and incentives in a global company. The basic framework takes one step further Chandler’s perspective that structure follows strategy by incorporating incentives chosen in response to both strategy and organization. The analysis of these three components of corporate policy is guided by a model of organization developed in earlier papers (1996, 1997). The perspective is that strategy is based on matching opportunities and capabilities. Capabilities reside in an organization’s shared know-how, and organization structure serves to mobilize a firm’s capabilities in pursuit of opportunities. How organization structure mobilizes capabilities depends on the complementarities among its activities and the pattern of spillovers that underlie its capabilities. When the activities include both complements and substitutes, and when the pattern of spillovers is complex, a mUlti-dimensional organization is required to manage the interrelationships. In multi-dimensional organizations the incentive...
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...being the least and 10 the most risky. * The assessment involves rated and unrated financial institutions that accept deposits and extend credit or do both of the particular nation. The BICRA score is based on the time span of three to five years. India’s Position * Indian banking sector has been classified as group 5(BBB- / stable / A-3). S&P accepts that the new government is growth centric but expects only gradual recovery. It believes the risk from economic imbalance would alleviate as credit growth could remain moderate and inflation adjusted property prices are likely to decline. “mPassBook” facility launched by SBI * The SBI included “mPassBook” facility in its android application “State Bank Anywhere” for SBI retail banking users. * mPassBook is an electronic application of a physical passbook for savings bank and current accounts. It remembers the transactions made by the user and syncs it into the passbook. The facility is expected to benefit around 1.5 million users. China launches Asian Infrastructure Investment Bank (AIIB) * In order to reduce the influence of west dominated World Bank China launched AIIB with initial corpus of $100 billion. China contains 50% shareholding in the bank. The bank aims to rival Asian Development Bank which is largely dominated by Japan along with the U.S. * Few nations like Australia, Indonesia and South Korea refrained from attending the launch under political pressure from the U.S. Whereas India will...
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...Introduction 1. Banking industry and financial sector Within the global banking industry, financial sector is an important part of overall global economy and is primarily composed of banking institutions, money markets and financial brokers. This sector is considered as a vital component of developed economies such as the USA, UK, Switzerland and Japan. The definition of a retail bank as described by the banking industry is that it operates within the financial institutions offering services such as adjustable rate mortgages, financial derivatives, bank credit and debit cards, electronic banking etc. Theses organizations are also regulated and controlled by industrial standards’ legislation and regulations that should be adhered to, in order to successfully operate in the industry (Bennett Kottasz, 2012). However this sector, that plays a key role in economic integrations of countries (Winder, 2013), had recently shown signs of distress mainly due to uncontrolled lending and unwarranted risk-taking activities (Habib, 2013). In addition, there had been a lack of transparency. Incidents within last decade such as Lehman Brother collapse and financial meltdown of 2008, created lots of ambiguities in understanding banks risks from imitative trading and therefore unwillingness of any bank to trade or lend to any of the bank. In particular these incidents create an uncertain situation where it is difficult to speculate which particular financial organization might unexpectedly...
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...A PROJECT REPORT ON OPPORTUNITY OF NON-FUEL SERVICES IN INDIA CERTIFICATE OF ORIGINALITY This is to certify that the project titled “Opportunity of non-fuel services in INDIA” is an original work of the student and is being submitted in fulfillment for the award of the Masters Degree in Business Administration of INDIRA GANDHI NATIONAL OPEN UNIVERSITY. This report has not been submitted to any other institution for the requirement of a course of study. SIGNATURE OF SUPERVISOR SIGNATURE OF THE STUDENT CERTIFICATE FROM THE GUIDE Material obtained from other sources has been duly acknowledged in the project report. Date: Signature of the Guide: Place: CERTIFICATE FROM THE LEARNER This is to declare that I have carried out this project work myself in part fulfillment of the MBA (Marketing) program of IGNOU. The work is original, has not been copied from anywhere else and has not been submitted to any other Institute for an award of any degree/diploma. Date: Signature: Place: ACKNOWLEDGEMENT A large number of individuals have contributed in preparation of the research report. I am thankful to all of them for their help, guidance and the support that I have received during my research work. I express deep...
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...University of Perpetual Help Laguna Sto.Niño, Biñan, Laguna KOLEHIYO NG EDUKASYON Masining na Pagpapahayag sa Filipino (Retorika) Mga Komposisyong Popular Ipinasa ni : Romel P. Reyes BSSE-Math Ipinasa kay : G. Fernan Manzanero Propesor sa Filipino 3 Mga Komposisyong Popular Islogan Ang islogan ay isang kasabihan o motto ng isang kumpanya o ng mga aktibista na madali maalaala. Sa mga channel sa telebisyon, isa sa mga pangagailangan nila ay ang mag-taguyod ng isang islogan. Manifesto Manipesto ay isang pampublikong deklarasyon ng mga prinsipyo at intensyon, madalas pampulitika sa kalikasan. Manifestos kaugnayan sarelihiyosong paniniwala ay karaniwang tinutukoy bilang creeds . Manifestos ay maaari ring maging buhay tindig -ugnay. Komunistang rebolusyon o pagkawasak ng sangkatauhan Patay na ang komunismo! Mga manggagawa, wala nang dahilan pa na sikaping ibagsak ang kapitalismo, tinalo ng sistemang ito ang kanyang mortal na kaaway. Ito ang walang kataposang pabalik-balik na sinasabi ng burgesya, mula ng bumagsak ang bloke sa Silangan. Ngayon na duguan at maruming nagkawatak-watak na ang Stalinismo, ang burgesya ay muling naghain ng pinakamalaking kasinungalingan sa kasaysayan: na ang komunismo ay ang Stalinismo, ang kanyang mortal na kaaway at isa sa pinaka barbarikong porma ng pagsasamantala. Ang naghaharing uri sa bawat bansa ay namumursigeng kumbinsihin ang kanilang pinagsamantalahan na walang kabuluhan ang kanilang...
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...ABSTRACT The purpose of the present study is to find out bank customers’ perception about service quality and customer satisfaction. The sample was collected from banks located in Kathmandu, which is the capital of Nepal. Service quality was measured using SERVPERF approach. The questionnaire included 27 questions relating to the five dimensions of service quality viz. reliability, assurance, tangibility, empathy and responsiveness. Customer satisfaction was measured using a single item scale. A strong correlation was found between service quality dimensions and cumulative customer satisfaction. Regression analysis revealed reliability, tangibility, empathy and responsiveness as statistically significant predictors of customer satisfaction. KEYWORDS: bank customers’ perception, service quality, customer satisfaction 1. INTRODUCTION Understanding customer satisfaction is considered to be one of the core concepts of marketing. Thus knowing how a customer perceives a product and evaluates its quality is crucial for marketers. Banks being services require an added impetus in marketing. Unlike products services are high in experience and credence quality. That is services are evaluated after they are consumed and sometimes even after consumption the customer finds it difficult to evaluate it. Though measuring services are difficult but researchers have developed specific scales for measuring service quality. One such widely used scale is SERQUAL. This scale is based on the theory...
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...REPORT ON CREDIT OPERATIONS SYSTEM IN THE PRIME BANK LIMITED PREPARED FOR M. MUZAHIDUL ISLAM ASSOCIATE PROFESSOR DEPARTMENT OF BANKING UNIVERSITY OF DHAKA PREPARED BY NIPA SAHA ROLL-423, MBA 1ST BATCH DATE OF SUBMISSION: MAY 10, 2006 DEPARTMENT OF BANKING UNIVERSITY OF DHAKA Supervisor's Certificate This is to certify that the Internship Report on "Prime Bank Ltd." in the bona fide record at the report is done by Nipa Saha as a partial fulfillment of the requirement of Masters of Business Administration (MBA) degree from the Department of Banking, University of Dhaka. -------------------------------------- Signature of Supervisor ---------------------------------- Date. Declaration I do hereby solemnly declare that the work presented in this Internship Report has been carried out by me has not been previously submitted to any other University/ College/ Organization for an academic qualification / Certificate / Diploma or degree. The work I have presented does not breach any existing copyright and no portion of this report is copied from any work done earlier for a degree or otherwise. I, further undertake to indemnity the department against any loss or damage arising from breach of foregoing obligation. -----------------------------------...
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...KALIGIRANG KASAYSAYAN NG FLORANTE AT LAURA Ang Florante at Laura ni Francisco Baltasar (na kilala din bilang Balagtas) ay isang obra-maestra sa panitikang Pilipino. Daglat lamang ang katawagang Florante at Laura sapagkat binigyan ito ng aktuwal at buong pamagat na: “ | Pinagdaanang búhay ni Florante at ni Laura sa kahariáng Albanya: Kinuhà sa madláng cuadro histórico o pinturang nagsasabi sa mg̃á nangyari nang unang panahón sa imperyo ng̃ Gresya, at tinulâ ng̃ isáng matuwaín sa bersong Tagálog. | ” | Isa itong mahabang tulang itinuturing na pinakamahalaga sa lahat ng mga korido (corridos) sa Pilipinas noong ika-19 dantaon, ayon kay Fray Toribio Minguella, isang paring Rekolekto at pilologo Kasaysayan Ayon sa kay Epifanio de los Santos (isang historian), nalimbag ang unang edisyon ng “Florante at Laura” noong 1838. May 50 taong gulang na si Francisco Baltasar ng panahong iyon. Noong 1906, nalimbag naman ang “Kung Sino ang Kumatha ng ‘Florante’” ni dalubhasang sa Tagalog na si Hermenegildo Cruz, sa tulong ni Victor Baltasar, anak ni Francisco Baltasar, at ng iba pang kasapi sa mag-anak ng huli. Unang Paglimbag Maraming lumabas na mga edisyon ng Florante at Laura na nasa wikang Tagalog at Ingles, subalit natupok ang mga ito noong 1945, nang magwakas ang Ikalawang Digmaang Pandaigdig. Sapagkat kabilang nga ito sa mga korido noong ika-19 dantaon, nalimbag lamang ang mga kopya ng akda ni Baltasar sa mga mumurahing klase ng papel (papel de arroz ayon kay Epifanio de los Santos)...
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...their phone’s browser. It is now at number one position the business managers want to cash in on this success by building more functionality to facilitate growth of other businesses. The strategic team is which in turn could affect user experience and is thus a huge risk. Competitors like Citi are though already in this business and have provided their users with BofA are downfall of financial service industry due to the great depression. Since spending which has narrowed due to this depression. In addition to this, the concern among the users and data access costs involved in use of mobile banking. To overcome these challenges, BofA need to focus on improving customer satisfaction and building brand loyalty. BofA relies majorly on retail banking business, they thrive on consumer costs of developing the app are very high due to the complexities involved in latest smartphones and their operating systems. There is also a sense of security many facilities through mobile app. Other environmental factors posing threat to growing penetration of smartphones and fast Internet connectivity has led to of social media and online searching is at its peak and the online experience will affect a consumer’s attitudes towards a brand and their behavior. Consumers expect information and services...
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...Internship Report on “DHAKA Bank Ltd.” Banani Branch Internship Report on “DHAKA Bank Ltd.” Banani Branch Submitted To: M. Golam Rabbani Faculty, School of Business Submitted By: Nasrin Sultana Bhuiyan ID: 093-0026-030 Date of Submission: 24th December 2014 LETTER OF TRANSMITTAL December 24th, 2014 M. Golam Rabbani Lecturer, School of Business North South University Subject: Request for approval of Internship Report Dear Sir, With due respect, I would like to inform you that it is a pleasure for me to submit the internship report based on the experience working for DHAKA BANK Limited as an Intern. It was submitted as part of Bachelor of Business Administration (BBA) program requirement for the course BUS 498. I firmly believe that this report will meet your appreciation. I would be willing to make further corrections, if necessary, and submit this paper for your valuable evaluation & recommendations. Thanking You. Sincerely Yours .…………………………… Nasrin Sultana Bhuiyan ID: 093-0026-030 Bachelor in Business Administration School of Business, North South University Acknowledgement As part of 4 credit internship course I managed to work in “DHAKA BANK” as an intern. The purpose of this internship program was to gain practical knowledge of working in real corporate world. Working as intern for three months has provided me with massive knowledge and exposure to real life situations. This enabled me to create this report...
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