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ORGANIZATIONAL BEHAVOIR AND MANAGEMENT

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CASE STUDY CHAPTER 10

CASE 10.1: ELECTROLUX CLEAN UP

STUDENTS NAME : NUR FARAH ‘AIN BINTI ZULKIFLI

STUDENTS ID : CVB110711837

SECTION : 2

LETURER’S NAME : MISS ABIDAH BTE SAAD

QUESTION 1
How would you describe the conflict between Michael Eisner and the Weinstein brothers, two board members (Disney and Gold), and Steve Jobs? Was it functional or dysfunctional?

ANSWER
Functional conflict defined as a confrontation between groups that enhances and benefits the organization’s performance’ while dysfunctional conflict defined as any confrontation or interaction between groups that harms the organization or hinders the achievement or organizational goals. From our point of view, this case study’s conflict was mostly dysfunctional, though, with some degree of functional conflict. They were functional in that even though the conflicts existed between Eisner and the Weinstein brothers and with Steven Jobs, the company was successful despite these widely publicized issues. For example, Eisner did lead the company to 67th in the Fortune 500 ranks and to a value of $40 billion; with his actions in the early ‘80s, he turned the company around with several company acquisitions. Also, even though the conflicts were high profile in the media, Disney was still successful. As a conclusion, it can be said that a company will perform low either there are no or when there is too high conflict existed. So, to make a company become much more successful, it must existed optimal conflict.

QUESTION 2
Think back to the stages of conflict describes in this chapter. Which stages best described the conflict between Eisner and Jobs? Was it perceived, felt or manifest?

ANSWER
The conflict between Michael Eisner and Steve Jobs seems to have been caused by Jobs’

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