Definition of Organizational Behaviour:
Actions and attitudes of individuals and groups toward one another and toward the organization as a whole, and its effect on the organization’s functioning and performance.
The Movie “Under Cover Boss” Baja fresh episode:
CBS TV series “Undercover Boss” squarely takes on the workforce reframe, “Executives don’t know what really goes on around here”, and follows executives as they assume front line jobs in their own companies to experience the good, bad and ugly of the day-to-day activities within their companies. This serves as a valuable, first-hand reminder for the executives of how difficult certain jobs are, how hard their people work, and how silly or unfair some of their company's rules can be. In the episode 20 of season 2, David Kim, previously an ordinary restaurant worker and now CEO of Baja Fresh, enters into few outlets of Baja Fresh as a reality show contestant to get the real feel of the field work. This exciting and sometimes really emotional experience reveals the hard work and innovative ways employees are commissioning to keep the sales volume steady despite recession. He learns that many noble and honourable people have been working in his chain and marvels at how physically demanding and mentally exhausting some of the work is. He comes to know how hard and fast the employees have to work to keep customers satisfied and how delays can affect the business and outlet’s reputation. He comes across a very energetic manager who has been central to the turnaround of one Baja Fresh outlets due to his engaging and dedicated work. By meeting a salesperson, he wonders how some of the employees take their hardships in life as blessings, making him do soul-searching and he repents how he has been complaining about the little things and taking many things for granted in his own life. While working in operation