...Organizational Commitment Organizational commitment is the employee’s psychological attachment to the organization. It predicts work variables such as turnover, organizational citizenship behavior, and also job performance. Organizational commitment is the strength or the feeling of responsibility that an employee has towards the mission of the organization, also in which has an important place in the study of organizational behavior. Organizational commitment is related to job satisfaction, employee’s behaviors and performance effectiveness; it describes how content an individual is with his or her job. The happier people are within their job, the more satisfied they are said to be. Commitment itself is considered a psychological state. Organizational researchers and social psychologists view commitment quite differently. Organizational researchers study attitudinal commitment, focusing on how employees identify with goals and values of the organization. Social psychologists study behavioral commitment, while focusing on how a person’s behavior serves to bind him or her to the organization. (http://en.articlesgratuits.com) Some components of organizational commitment are a strong belief in and acceptance of the goals and values of the organization, a willingness to exert (display) considerable effort on behalf of the organization. And a definite desire to maintain organizational membership (belong to the organization). Meyer and Allen (1991) define organizational commitment...
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...Organizational Commitment and Communication Paper: The American Red Cross The American Red Cross The American Red Cross was established in 1881 to be an organization in a humanitarian way to help people with emergency services, disaster relief, and education inside the United States and Internationally. The organization’s mission is to help prevent and relieve suffering for all the people. The organization holds a vision that incorporates compassion, collaboration, creativeness, creditability, and commitment. The organization’s culture is made up of ordinary individuals who have the same desire to accomplish extraordinary things. Through the right channels of communication and deep desire of commitment, The American Red Cross has succeeded for many years to bring hope, relief, and safety to people in need. In order for a company or organization to be successful, it must have a person to lead everyone in the same direction. Leadership is defined as the ability to influence a group toward an achievement of a vision or set of goals. There are many types of leadership styles that a company or organization can select from to help direct the group in the same direction. Depending on which style is chosen, will depict how it affects the group and its communication. One type of style is the Transactional Leadership. This style is more thought of as a management style; however it has its advantages and disadvantages. Transactional Leadership is a controlling and dominating way...
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...Organizational Commitment and Communication Organizational communication is a process of using messages and social interactions to create, sustain, and manage meanings within a particular context (Poole, 2008). It is a method of not only sharing a message but also information. At Starbucks organizational communication is a fully developed and practiced concept. Leadership Style Leadership style found in an organization with regard to communication plays an important role. The leadership style of Starbucks helps in the determination of how effective the communication being given will be. The leadership style chosen for Starbucks can affect the environment of the business as well as how well the employees produce. Discussed below is the effect leadership style has on organizational communication for Starbucks. Autocratic: this leadership style is one where the leaders “assume positions of intellectual and behavioral superiority in groups. They make the decisions, give the orders, and generally control all activities” (Robbins & Judge, 2011). This leadership style will affect Starbucks in a broader manner. This company is one that works towards improvement and quality through innovation and improvement. The autocratic leadership style would cause communication gaps that Starbucks would need to address as well as affect the organizations ability to reach the goals it has. Democratic: democratic leaders “have more faith in the group than authoritarian leaders do and consequently...
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...Explain how different leadership styles would affect group communication in your chosen organization. Southwest Airlines was the perfect choice to research because this company is not as affected by economic downturns as other companies seem to experience. The founders of Southwest Airlines Rollin King and Herb Kelleher had a clear vision of what their organization should be and is reflected in the company mission. “The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit.” ("The Mission Of Southwest Airlines", n.d.). In order to accomplish their vision, both King and Kelleher adopted a charismatic leadership style. To their credit after 40 years Southwest Airlines has made a mark in the industry and is still going strong. The leadership style within this company is to maintain an open line of communication from the bottom up. This is a major change from the status quo of communication from the top down. In order for Southwest Airlines to be successful, King and Kelleher had all the key characteristics of charismatic leadership. They were both able to articulate their vision and express the importance that their vision would have for the future of the company. King and Kelleher took great risks and experience personal sacrifice in order to achieve their vision for a great company. In order to reach their goals, King and Kelleher felt a great sensitivity...
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...... 5 Research Questions.............................................................................................................. 5 Research Objectives ............................................................................................................. 5 Literature Review .................................................................................................................... 6 Internal Marketing ............................................................................................................... 6 Employee Satisfaction .......................................................................................................... 9 Employee Retention and Organizational Commitment ............................................................10 Organizational Commitment .............................................................................................10 Employee Retention ........................................................................................................11 Research Methodology...
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... The leadership style of any organization can affect its ability to effectively communication, both inside and outside the walls of the company itself. Leadership Styles In today’s business world, one can find several different modern leadership styles. Examples of these styles might include: charismatic, transformational, visionary, transactional, and servant leadership styles. (Nayab, 2011) Charismatic leaders seek out devotion in their workers in order to fulfill organizational goals. These leaders are constantly observing their environment to pick up the moods and concerns of individuals and larger audiences. Then, much like a predator to its prey, do they hone their actions and words to suit the situation. Leaders of this nature engender the trust of the people through visible self-sacrifice and take personal risks in the name of their beliefs. Transformational leadership is very popular in today’s business world, focusing on effecting revolutionary change in organizations through a commitment to the organization’s overall vision. These leaders sell the company’s defined vision, which is usually very radical in scope and nature. While some traits of these leaders are very similar to the charismatic leaders of an organization, transformational leaders have a much more global company focus: change. Today’s business is every evolving. In order to be successful, one must not only change but also embrace the future. A visionary leader does just that, dreams of the...
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...Organizational Commitment and Job Satisfaction This section will discuss the relationship between organizational commitment and job satisfaction. According to Jane Williams, industrial / organization psychologist, from Indiana University and Purdue University says that Organizational Commitment and Job Satisfaction are two are the most important work attitudes needed in today’s organizational psychology. Organizational commitment and job satisfaction are very closely related to each other. Job satisfaction is defined “a pleasurable or positive emotional state resulting from the appraisal of one's job and job experiences.” (Locke, 1976). Job satisfaction is one of the most measured variables by organization from every industry. The reason organizations pay large amounts of money to obtain this information is it helps to determine the state of moral of their employees. Another reason for knowing job satisfaction among employees is research has discovered a correlation between job satisfaction and other variables such as organizational commitment, life satisfaction, family satisfaction, and performance on the job. When it comes to measuring job satisfaction there are three tests that are generally used by researchers: convergence, discrimination, and nomological network. (Jex, S., & Britt, T.2009). The first test convergence means that when there are two separate tests done on job satisfaction they must correlate highly with each other. The second test of discrimination...
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...was to examine the relationship between Organizational Culture and Employee Commitment. The study was conducted in MCB Bank Lahore branches. The data was collected through questionnaires. The sample size used in this study was 100. The concerned variables are ‘organizational culture’ and ‘employees commitment’. The hypothesis was designed that whether there exists a relationship between the variables or not. The results suggested that there exist a relationship between organizational culture and employees’ commitment. The study emphasizes the future prospects in the research field which can be beneficial for the organizations’ culture. The findings , conclusion and recommendations suggest areas for further research. * * * Contents Abstract…………….………………………………………….……………….i List of Tables……………………………………………………………........iv List of Figures………………………………………………………..……….v List of Acronyms……………………………………………………..………vi Acknowledgement…………………………………………………………...vii 1 Chapter No. 1 1 1.1 Introduction 1 1.2 Organizational Culture 2 1.2.1 Characteristics. 4 1.2.2 Scope of Organizational Culture. 5 1.3 Problem statement 6 1.4 Rationale for the study 6 1.5 Purpose of Study 7 1.6 Research objectives: 7 1.7 Limitations 7 1.8 Assumptions 8 1.9 Hypothesis 8 1.10 Scope of the study 8 1.11 Outline of the study 9 1.11.1 Chapter1. 9 1.11.2 Chapter 2. 9 1.11.2.1 Literature review I: Organizational Culture 9 1.11.3 Chapter 3. 10 1...
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...The aim of the present study was to explore organizational commitment in an Indian private sector organization. Organizational commitment (OC) is defined as the desire on the part of an employee to remain a member of the organization (Mowday et al., 1979). Organizational commitment influences whether an employee stays a member of the organization (is retained) or leaves to pursue another job (turns over). Meyer & Allen conceptualized OC with the help of a tri-component model, which describes three domains of OC: affective, continuance and normative. Keeping this objective in mind, the group visited a private organization based in New Delhi, where each researcher administered Meyer & Allen’s TCM Employee Commitment Survey (1993) to two or three...
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...Employees’ Training: A Way towards Organizational Commitment and High Performance An Argumentative Paper on the Bond between Training, Commitment and Performance Maryam Afzal maryam_afzal1@yahoo.com Abstract The main purpose of this paper is to discuss the importance of employees’ training for organizational commitment and organizational performance. An argumentative approach has been used to reveal the importance of employees’ training. By training the employees their skills and abilities are enhanced which make them work more confidently and with full devotion and interests. Training the employees is not the wastage of organizational money but it is more like an investment which has got high returns. By reviewing the work already done in this area of interest, the paper clarifies what employee training, organizational commitment and high performance particularly mean in the dictionary of any organization. Training means to provide the employees with basic and additional tools and techniques to mold themselves with the changing environment. Organizational commitment means that employees will stay longer in the organization with their own will and desire as long as they can. And organizational performance means the productiveness of the organization which is both effective and efficient. Then it shows the link among the three concepts that how they are interconnected. The discussion section briefs the concepts again with the views upon the following; firstly, which type...
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...One of the main problems during a recession is employee attitudes. Excellent management skills are needed in trying economic times in order to boost employee morale and productivity. One of the methods used include Schwartz’s 10 values that guide a person’s behavior. Another method used is affective, cognitive, and behavioral components that influence behavior by increasing organizational commitment. Increasing employee involvement is also important to management. Ajzen’s theory of planned behavior can be used by managers to increase employee performance during a recession. Schwartz proposed that there are 10 values that guide a person’s behavior. The 10 values that he proposed are as follows: power, achievement, hedonism, stimulation, self-direction, universalism, benevolence, tradition, conformity, and security. Many of these values are driving the behavior of managers at Bain & Company, Home Depot, and Best Buy. Frank Blake the Chairman and Chief Executive of Home Depot decided to boost morale by lowering bonus guidelines for hourly employees to set more realistic goals. This exemplifies the values of achievement, power, stimulation, and self-direction. The end result was that the highest percentage of in store employees receiving bonuses in the first half of that year. Steve Ellis is the worldwide managing director of Bain & Company. His behavioral component of his attitude in managing during a recession is one that includes hiring managing consultants in...
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...Page 1 of 11 Original Research Retention factors in relation to organisational commitment in medical and information technology services Authors: Jeannette van Dyk1 Melinde Coetzee1 Affiliation: 1 Department of Industrial and Organisational Psychology, University of South Africa, South Africa Correspondence to: Melinde Coetzee Email: coetzm1@unisa.ac.za Postal address PO Box 392, University of South Africa 0003, South Africa Dates: Received: 17 Oct. 2011 Accepted: 19 Mar. 2012 Published: 18 July 2012 How to cite this article: Van Dyk, J., & Coetzee, M. (2012). Retention factors in relation to organisational commitment in medical and information technology services. SA Journal of Human Resource Management/SA Tydskrif vir Menslikehulpbronbestuur, 10(2), Art. #433, 11 pages. http://dx.doi.org/10.4102/ sajhrm.v10i2.433 Orientation: Retaining staff with scarce and critical skills in the medical and information technology (IT) industry has become a top priority because of skills shortages. Research purpose: The objectives of the study were to investigate empirically: (1) the relationship between employees’ satisfaction with organisational retention factors (measured by the Retention Factors Scale) and their organisational commitment (measured by the Organisational Commitment Questionnaire) and (2) whether gender, age, race and tenure groups differ significantly in terms of these variables. Motivation for the study: Medical and information technology professionals have specialised...
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...Table of Contents 1.0 INTRODUCTION 2 1.1 BIMB Background of Company 2 1.2 BIMB Vision and Mission 2 2.0 ABOUT THE COMMITMENT 3 2.1 COMMITMENT TO THE CUSTOMER 5 2.1.1 Safety and Security of Operations 6 2.1.2 Privacy Policy 6 2.1.3 Reliable and Quality Services 7 2.1.4 Transparency of Products and Services 7 2.1.5 Immediate Response for Enquiries and Complaints 7 2.2 COMMITMENT TO THE EMPLOYEE 8 2.2.1 Training and development 8 2.2.2 Performance evaluation 10 2.2.3 Employee motivation 11 2.3 COMMITMENT OF EMPLOYEE TO BANK ISLAM 12 2.3.1 Know the organization’s goals. 13 2.3.2 Practicing Islamic Work Ethics towards organization. 13 2.3.3 Flexible Working Practices 13 2.3.4 Build employee-organizational relationship 14 2.3.5 Involve in decision making. 14 2.3.6 Seek growth and development. 14 2.3.7 Continuously support program organized by Bank Islam 15 2.3.8 Be professional in work 15 2.4 COMMITMENT OF EMPLOYEE TO EMPLOYEE 15 2.4.1. Affective Commitment. 16 2.4.2 Continuance Commitment 17 2.4.3 Normative Commitment 18 3.0 WAYS TO IMPROVE COMMITMENT 20 4.0 CONCLUSION 25 4.0 REFERENCES 27 1.0 INTRODUCTION 1.1 BIMB Background of Company Bank Islam Malaysia Berhad is an Islamic bank based in Malaysia that has been in operation since July 1983. Bank Islam was established primarily to assist the financial needs of the country's Muslim population, and extended its services to the broader population. The bank currently...
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...Organizational Commitment is highly valuable. Studies have highlighted that commitment has a great impact on the successful performance of an organisation. This is because a highly committed employee will identify with the goals and values of the organization, has a stronger desire to belong to the organization and is willing to display greater organizational citizenship behaviour i.e., a willingness to go over and beyond their required job duties. And if human resources are said to be an organization‘s greatest assets, then committed human resources should be regarded as an organisation‘s competitive advantage. This paper will analyze the concept of organizational commitment, what it means and why it is so relevant to organizations. In fact, vast numbers of studies have found positive relationships between organizational commitment and employee behaviours such as a greater effort exerted by the employee in performing tasks, higher employee retention, better work attendance, increased willingness to engage in citizenship behaviour and higher delivery of service quality. In essence, this shows an all-round higher employee performance effectiveness. Moreover, in today’s fast paced and dynamic business environment, organizations can no longer guarantee "a job for life" which has made the notion of organizational commitment even more pertinent. It is therefore in the organization's best interest to elicit this kind of behaviour. Various means of securing organisational commitment...
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...efforts to hire additional staff, IS professionals are being asked to do even more, often leading to burnout, turnover, and turnaway intentions. Building on Ahuja et al.’s (2007) work on turnover intentions and using the job demands– resources model of burnout as an organizing framework for the antecedents to exhaustion from IS career experience (EISCE), this illustrative research note draws attention to exhaustion in IS professionals that spans an individual’s professional career. Findings indicate that IS professionals’ perceived workload (demand) was associated with higher levels of EISCE, whereas fairness and perceived control of career (resources) were associated with lower levels of EISCE. The influence of EISCE on affective commitment to the IS profession (ACISP) was found to be negative and, ultimately, ACISP fully mediated the effect of EISCE on the intention to turn away from an IS career. The results suggest the importance of studying IS...
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