Part 1: Short Essay
Please respond to 3 of the following 6 short essay questions.
Use the front and back pages if necessary. Read each question thoroughly and answer your selected questions completely. You may answer more than three questions and the best scores will be counted. Each question is worth ten points. Total points for this section is 30.
1. Describe Kurt Lewin's Theory.

2. Describe the general order, the five steps, of planned change?

3. Describe the five criticisms (disadvantages) of planned change?

4. Describe the five ethical dilemmas of OD.

5. Describe the four methods for collecting data.

6. Describe the three levels of analysis when diagnosing problems within a company and two design components to consider in each one.

Part 2
True or False
Please respond to the following questions. Write true or false a fter each question. Each question is worth two points. Total points for this section is 44 points.
7. An open system organization is comprised of inputs, transformations and outputs._ 8 . Feedback is information regarding actual performance or the results of the system. ~T~
9. Alignment refers to the characteristic of the relationship between two or more parts and how the characteristics^features of one system support that of another system.
'_________
■

H

lCji Selection of a diagnostic model is at the discretion of the OD practitioner. 11. Boundaries as identified in the open systems approach distinguishes between systems and environments.
12. Organizational effectiveness is the overall term that describes performance, productivity, customer and employee satisfaction. _ Z

13. Group composition includes age, education, experience, skills and abilities of group members.
_______
^4 Performance reviews are an example of an intrusive method for collecting

15. How a client group accepts the data will be directly impacted by how it is presented. ~ T~
~
ldvJStrategic issues are those that involve the product and services offered by the organization.
17. Human process issues have to do with social dynamics occurring among
_________
employees such as conflict, communication.
■
18. OD Practitioners should obtain implementation and evaluation feedback.

19. Team building interventions help groups become more effective in accomplishing tasks.

vi Parallel structures are permanent teams or departments that exist inside the company .

T

21. Effective consultants agree to unrealistic timelines and expectations to make sure the client's needs are considered.
^
22.

Process consultation is oriented toward helping managers and employees assess and improve key processes such as decision making, communication, etc.
~__
T__

23.

An intervention is a set of sequenced, planned actions or events intended to help organizations increase effectiveness. ~ T
~~

24.

Large group interventions involve a broad variety of stakeholders to clarify values, new vision, etc.

25.

Employee involvement improves organizational effectiveness, and employee well being by improving knowledge, power, information and rewards. 'I

26.

Structural design involves the organizational division of labor-how tasks are performed. f 27.

The contracting process usually results in a collaborative relationship between the client and OD consultant ________
One of the ways an intervention can be evaluated is the way it is tied to intended outcomes. P

Part 3-Multiple Choice
Please circle your response to the following multiple choice questions.
Each question is worth two points. Total points possible in this section:
26 points.
29. Which of the following is part of the history of Organizational
Development?
a. Quality of Work Life movement
b. Participative Management
c. Action Research/Survey Feedback
d. National Training Lab Sensitivity Training
e. All of the above
30. What are types of OD interventions?
a. Human Resource interventions
b. Process interventions
>trategic interventions
All of the above
e. A and B only are types of interventions
Which
a.
b.
c.

of the following is part of the values and ethics of, OD?
Concern for democracy and support
Build an open and trusting collaboration
Be aware of value conflicts within and outside organizations dy Address solutions to conflicting values i f.
All of the above

“A

32. Which of the following are considerations when developing an OD

contrad?
a. Goal is to make a good decision on how to carry out Ob process
b. Establish mutual expectations
c. Agree on required time and resources
d. Distinguish between essential and desirable requirements
e. OD practitioner can go right to. what's required for success without discussing expectations to save time
f. All of the above are considerations
^ g . All of the above except e are considerations
In the comprehensive model for diagnosing organizational systems, the design components section consists of which of the following:
a. Technology
b. S tra tegy
d. Measurement systems
e. Human resource systems
_ ^ r 'A II of the above except b
. q. All of the above
34. Which of the following is true about organizational development?
A. OD involves the creation and reinforcement of change
b. OD is oriented toward improving organizational effectiveness.
c. OD is an adaptive process for planning and implementing change
d. All of the above are true.
Which of the following is not part of the survey application process?
a. Participants are involved in planning the survey
b. Survey is administered to all employees in group or organization v'- f c-Manager summarizes the results and prepares the data for feedback d/Data feedback begins at the top and cascades down
e. Feedback meetings provide an opportunity to work with data

36 .

Human Process interventions include which of the following:
b. Teambuilding
c. Conflict resolution

d. Large group meetings with stakeholders
•e. All of the above
f. A, B, C are correct
37/ Techno-structural interventions include which of the following:
a. Structural design
I
b.... Downsizing__ _
c. Re-Engineering
d. Employee Involvement
e. Technology Education
. f . All of the above gT^All of the above except,e_
38. Which of the following factors have contributed to the chaotic change in
Organizations?
a. technolog y .. .
b. globalization
c. management innovation c\\ of the above
e. A and B only
39. Which of the following is an approach to participative management?
a. Benevolent authoritative
b. Exploitive authoritative.,
c. Consultative
d. Participative
e. Collaborative
f. All of the above
^ tp ? A ll of the above except e
40. Which of the following should be considered when seeking an OD practioner? a. Level of experience
b. References from clients
c. Specialization areas
d. Ability to be objective
^ rO
^ 3 5 All of the above
^
f . A, C, D
1

41. Which of the following are situational factors when considering implementation of an intervention?
a. Readiness for change
b. Capability for change
c. Competence of the od consultant
d. Cultural context
e. All of the above f . A and B only are situation factors

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