...OPERATIONS MANAGEMENT -TOPICS & EXAMPLES What Is Operations and Supply Chain Management? 1-2 The design, operation, and improvement of the systems that create and deliver the firm’s primary products and services ¨ Operations and supply chain management (OSCM) is ¨ ¤ A functional field of business ¤ Concerned with the management of the entire production/delivery system Goods versus Services 1-3 Goods Services Pure Goods Core Goods Core Services Pure Services Tangible Less interaction with customers Often homogeneous Not perishable – can be inventoried Intangible Interaction with customer required Inherently heterogeneous Perishable/time dependent Defined and evaluated as a package of features Importance 1-4 ¨ Regardless of the type of organization, they all must ‘do’ operations management because all of them exist to produce some mixture of products and services. ¤ Even if the term “operations management” is not used Operations management decisions have a major impact on both the cost of producing products or services and how well the products and services are produced and delivered (which in turn impacts profits) ¨ In the non-profit sector, quality services that are delivered efficiently provide greater value to the community ¨ Operations and Supply Chain Processes 1-5 Operations Manufacturing and service processes used to transform resources into products Supply Chain Processes that...
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...Global supply chain management Lecture 1: chapter 1 and 2 Overview Course and Supply Chain Management & Logistics A supply chain encompasses all activities associated with the flow and transformation of resources into goods and services and related flows of information. In this lecture, various nodes in a supply chain are treated. It will be explained in which ways flows of materials and information in supply chains can be managed. Logistics is defined as a part of the supply chain process. The logistics process can be divided into two parts, namely materials management and physical distribution. For both parts, decision problems and cost aspects are examined. Design and logistics aspects of products and services will be compared. We will discuss how to formulate objectives and constraints to measure the performance of logistics processes. Furthermore, several logistics control aspects are discussed. Finally, it is explained in which way logistics activities can be changed to operate abroad. Characteristics and specific aspects of global supply chains will be treated. Chapter 1 Operation and supply chain management = the design, operation and improvement of the system that create and deliver the firm’s primary products and services. Manufacturing process: would produce some type of physical product Service process: would produce an intangible process. Supply chain = refers to the process that move information and material to and from the manufacturing and...
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...Joseph Vionito 2/04/2014 SCM 330-003 Professor Hwang 1. After viewing the want ads at www.apics.org, I have made an evaluation that OSCM is a very impressive major with a bright job outlook. There are many opportunities for the major. Being a high demand field, there is always availability in the job market. Companies are looking for bright young professionals to employ for the future of the company. If you already have several years of experience, finding a job should not be too aggravating due to the high demand in the field. 3. A) An airline would start from the suppliers numerous suppliers providing the parts for the plane. The airline supplier would then build the plane and supply to the airliner company. The airline would provide services the customer by travel or delivery my plane. B) An automobile manufacturer chain would start from the suppliers who provide the manufacturer with parts to produce the car. The automobile manufacturer would then sell the car to dealerships. The dealer would sell the final product to the customer. C) A hospital starts from the many suppliers of all hospital supplies. The suppliers of the suppliers send parts so the suppliers can produce the medical equipment, medicine, etc. Then the supplier of the final products sends the products to the hospital. The hospital uses the equipment in the aid of their patients (Customers) D) An insurance company would be the suppliers, supplying services...
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...I am left with in this stage hypnosis practice is why do we do such silly things? I watched a German TV show “Das Super Talent” where a popular journalist and a Jury were stage hypnotized. Do they acted there or they just love to do those silly things? It wasn’t publicly announced later on that such stage hypnosis are just for entertainment purpose. Are we hypnotized when we watch some movies that makes us cry due to emotion? Warmest regards Reference: Clifford N Lazarus Ph.D. January 29, 2013. “The Truth About Hypnosis”. Retrieved November 21, 2016, from https://www.psychologytoday.com/blog/think-well/201301/the-truth-about-hypnosis Psychology (n.d.). Retrieved November 11, 2016 from https://d3bxy9euw4e147.cloudfront.net/oscms-prodcms/media/documents/Psychology-OP.pdf Newbody – New Mind, 2016. Retrieved November 21, 2016 from http://newbody-newmind.com/clinical-hypnosis/examples/ ...
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...October 14, 2015 OSCM 3322 Midterm Challenger Disaster On the morning launch of the challenger on January 28th, 1986, at approximately 9:41am an unexpected event happened. The shuttle, within 75 seconds of taking off, exploded in the air. Citizens and NASA staff were shocked and confused as to what they had just seen, but there was a small group knew this type of problem could occur. They had little evidence but still chose to launch that day, now worrying about the events that will transpire thereon. Many questions as to why the shuttle had exploded arose such as, “What caused it to malfunction?” “Was there any known facts before the incident?” And if so, “why was there no action taken?” Unfortunately, some of these questions were addressed and brought to a few personnel in top management positions such as managers, vice presidents, supervisors, and engineers. One of the main issues was the failure to communicate the problem of the O-rings in a timely manner. The fact that they waited until the night before the launch to discuss the problems that the seals were causing, was an obvious point leading us to believe that the organization of communication within the chain of command was faulty. Another issue was that Larry Mulloy saw the data that Roger Boisjoly and Arnold Thompson provided, lacked details to support their theories. In all retrospect, they were the ones who had done the research and work that lead them to their conclusions. It was obvious that they knew...
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...Yashashree Kulkarni Operations & Supply chain Mgmt Date; June 21 Critical and Creative Thinking in Operations And Supply Chain Management The reality of the 21st century is the presence of the VUCA environment that is , volatile, uncertain, complex and ambiguous. This highly dynamic business world, requires the business leaders to think both critically & creatively in order to be successful in their area of expertise. Leaders are expected to be operating at such rapid pace, in this high level of business environment that critical thinking coupled with an ability to be creatively inclined while implementing business decisions and problem solving is paramount to success. Even though critical thinking may seem like a “soft skill” from a distance, it is in fact, a key component for a leader to have, not a luxury but an essential quality. Criticality assesses; Creativity originates. This exemplifying interdependence between these qualities explores and requires the art of questioning critically like Socratic questioning. A leader who constantly questions the norms, to get to the bottom of things and implements the art of questioning questions in order to better reflect on problems is successful professionally.(Boghossian, P. (2006)). Operations and supply chain management is a field of business that requires this art of thinking critically and implementing creatively; these managers in operations are continuously cajoled to think “outside-the-box”; implicitly eschewing that the...
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...Operation is a function that converts inputs into greater value of outputs to maximize the profit of organization. Operation management is defined as the process of constantly improving the system to make and deliver firm’s primary goods and services (Investopedia, 2010). Supply chain is the movement of materials, information and finances from supplier to end users. Hence, operations and supply chain management (OSCM) can be described as the design, operation and improvement of the system that manufacture and transfer the firm’s primary products and services to final users. Operations and supply chain management is a functional area of business with clear line management obligations (Scribd, 2015). The 1970s Manufacturing strategy In the...
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...Chapter 2 StRATEGY Discussion Questions 1. What is meant by a “triple-bottom-line” strategy? Give an example of a company that has adopted this type of strategy. A triple-bottom-line strategy places emphasis on a company’s environmental and social responsibilities as well as the traditional bottom line of economic prosperity. It recognizes that the long-term health of the firm is interdependent with the health of the environment and the betterment of society. There are many examples – one if Kraft Foods. For details see their 2010 report: http://www.kraftfoodscompany.com/SiteCollectionDocuments/pdf/kraftfoods_responsibility_report.pdf 2. Find examples where companies have used features related to environmental sustainability to “win” new customers. Car companies use environmental concerns in marketing ads. The development of hybrid and flex-fuel cars is one way they have operationalized those concerns. Consumer goods companies display the “made with recycled material” logo on the packaging. Bottled water manufacturers are using and advertising bottles made with less plastic. 3. What are the major priorities associated with operations and supply chain strategy? How has their relationship to each other changed over the years? The four major imperatives are cost, quality, delivery, and flexibility. In the sixties, these four imperatives were viewed from a tradeoffs perspective. For example, this meant that improving quality would result in higher cost...
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...Walkthrough Major Study and Learning Features The following section highlights the key features developed to provide you with the best overall text available. We hope these features give you maximum support to learn, understand, and apply operations concepts. C STRAEPYTANDR 2 H AT G E SUSTA Chapter Opener INABILITY Learning Obj LO1 LO2 LO3 LO4 LO5 LO6 ectives Understand the parameters of a sustainable opera Understand the tions and supply competitive dim chain strategy. ensions of opera Identify order tions and supply winners and or chain strategy. der qualifiers. See how strategy is implemented through operatio Introduce the co ns and supply ch ncepts of risk as ain activities. sessment and mi Show how prod tigation. uctivity is me asured and ho supply chain pr w it relates to ocesses. operations and Chapter Outlin e 25 Mi ssi on St at em en ts wi th As pir at ion s be yo nd Ma 26 A Su sta ina kin g a Pr of it ble Op er at ion s an d Su pp ly Ch ain St rat eg y 28 W ha t Is Op er at ion s an d Su pp ly Ch ain Competitive Dim St rat eg y? ensions The Notion of Trade-Offs Order Winners and Order Qualifi ers: The Marketing–O perations Link Operations and Sustainability defi ned Triple bottom line defined supply chain str ategy defined Operations eff ectiveness defi ned Straddling defi ned Order winner defi ned Order qualifier defined e Ris k As so cia system maps defi ned te d wi th Op er at ion s an d Framework Su pp ly Ch ain St rat eg ies 37 Pr od uc tiv ity Supply chain risk...
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