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Out Sourcing Your Privacy

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| Outsourcing your Privacy | | | 4/20/2014 | Business Law Final | | Perhaps BPO is more of a threat than the NSA, when it comes to Privacy! |

Outsourcing your Privacy

Business Law Final
Webster’s dictionary defines privacy as freedom from unauthorized intrusion. The meaning of what privacy is to an extent is driven by the society and its moral norms. Reasonable expectations of privacy in public places must change as our social environment changes. As moral and social norms change in a society the expectation from an individual towards society changes and thereby the individual’s privacy values. For example, slavery was an accepted practice in the late 19th century; today it’s not in practice. In the current information technology age, when an individual submits his personal information for purchasing merchandise online, it is within his expectation that his personal information be protected by the website. In future with the increasing use of technology in the day to day activities, new issues of privacy will arise making today’s notions of privacy out of date. One such issue is the privacy of personal information in business process outsourcing.

Business process outsourcing (BPO) is the process of contracting a specific business task to a third-party service provider. There are two categories of BPO. Back office outsourcing constitutes the outsourcing of internal business functions such as purchasing or billing. Front office outsourcing constitutes the outsourcing of customer-related services such as second-level customer support and marketing. BPO contracted outside the company’s country to a third party company is called offshore outsourcing.

Companies market their products globally instead of one region. Competition in these global marketplaces leads the company to optimize their business processes. Also, changes in world economy brought

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