...Supporting Notes and Technical Specifications including Units for ------------------------------------------------- ILM Level 5 NVQ Diploma in Management (8331) Version 4 20/08/2010 © The Institute of Leadership and Management (ILM) 2012 © The Institute of Leadership and Management (ILM) 2012 Supporting Notes for ILM QCF NVQs | This document is intended for current ILM centres and contains supporting notes for ILM National Vocational Qualifications (NVQs) in the QCF. The main purpose of this document is to act as a refresher to help reacquaint our centres with some of the key sections covered in the ILM Centre Manual and provide guidance to assist a centre in preparing to deliver an ILM NVQ. This a generic document and should always be read in conjunction with the ILM QCF NVQ Qualification Specifications Part 2 Technical Info document and the ILM Centre Manual (www.i-l-m.com/centres). IMPORTANT NOTES: * This document replaces the previous ILM NVQ Level 2, 3, 5, and 7 General Qualification Information for QCF NVQs. * 2011 SCQF SVQs are now standalone products and are no longer S/NVQs. They have separate specifications to meet SQA and SCQF requirements. Please refer to our SVQ webpage’s for detail and SVQ resources section online * Centres should be aware that the specifications for NQF Team Leading and Management NVQs at Levels 2, 3, 4, 5 should continue to be followed for learners who have been registered on this version of the NVQ prior to July...
Words: 22926 - Pages: 92
...Researched, compiled and published by Woods & Seaton International Automotive Systems Customer Relationships Management - “CRM” May 2009 ★ ★ ★ ★ ★ ESTABLISHED ★ 1973 ★ ★ ★ ★★★ International Automotive Systems - “CRM” - 2009 For the sole, internal use of Aspen Marketing Services, Inc. - Contact: Bill Ewing. Researched, compiled and published by Woods & Seaton page 123 International Automotive Systems Customer Relationships Management - “CRM” May 2009 Copyright Notice All rights reserved. This document is supplied for the sole, internal use of... Aspen Marketing Services, Inc. - Contact: Bill Ewing. No part may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of the copyright holder. Any questions from Subscribers to Woods & Seaton Automotive Systems Information about this study should be addressed to Mike Seaton, Automotive Systems & Communications, Wash Hill House, ★ ★ ★ ★ ★ Wooburn Green, ESTABLISHED ★ 1973 ★ Buckinghamshire ★ ★ England, HP10 0JA. ★ ★ ★ Telephone: 44 (0) 1628 525 960 E-Mail address . . . mikeseaton@woods-seaton.com Web Site . . . http://www.woods-seaton.com © Woods & Seaton 2009 Tel. 44 (0)1628 525 960 E-mail: mikeseaton@woods-seaton.com www.woods-seaton.com Subscribers to Woods & Seaton Automotive Systems Information are automatically included on our e-mail Briefings list ...
Words: 65405 - Pages: 262
...A Guide to Preparing a Paper or Master’s Thesis J.G. Brouwer A.J.J. de Hoogh 1. Table of Contents 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Table of Contents Introduction Purpose of Writing a Paper or Thesis Thesis Procedure Selecting a Topic An Outline Research and Analysis of the Topic Structure and Format Quotations, Paraphrasing, Plagiarism and Fraud Footnotes, References and the Bibliography Minimum Requirements and Grading 1 2 2 3 4 5 7 7 9 11 15 All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of the authors. 1 2. Introduction Writing skills are of eminent importance for a lawyer. That is why some courses require you to write a paper and the LL.M. Programme requires you to write a thesis at the end of your studies. There are strict requirements regarding the contents and the procedure. The following guidelines will provide you with information for successful completion. If you would like more guidance during the writing of your thesis, then you are advised to consult the following websites: http://www.learnerassociates.net/dissthes/ (structure and format) http://owl.english.purdue.edu/ (language) http://writingcenters.org/index.php (overview writing centres) The paper/thesis must be in English. This means for most of you, since English is not your native...
Words: 6176 - Pages: 25
...restaurants here in Nassau, The Bahamas, and employs more than 36 persons across the 3 restaurants that are in operation. My role as Administrative Assistant lines me up to see both the big tasks and little ones that keep the company afloat. On a day to day I work closely with both top and middle management to ensure all the administrative tasks that knit all of our subsequent departments together. Some would even regard my position as the glue to the unseen magic that makes running the organization appear so streamlined and seamless. Some of my duties as administrative assistant are as follows: 1. Works directly with the CEO / Owners on projects. 2. Maintains employee file, update information as need. 3. Track employees’ sick, vacation days etc. 4. Prepare Employee Bank letters, reference letters as requested. 5. Process all owners’ bills for payments etc. 6. Receive daily requisition sheets from Store managers by 12noon. 7. Combine all requisitions into one purchase order by 1pm. 8. Process expense reports for owners. 9. Prepare Employee NIB form for payment. 10. Retrieves employee time log information for payroll. 11. Distribute Memo, bulletin and other information as need to the various store. 12. Obtain employee recognition form from low level managers. While I have only been with my company for roughly four months, I’m already growing increasingly...
Words: 3242 - Pages: 13
...Contents M3.17 RECRUITING, SELCTING AND INDUCTING NEW STAFF IN THE WORKPLACE 2 RECRUITING AND INTERVIEWING 2 THE INDUCTION PROCESS 4 M3.13 DEVELOPING YOURSELF AND OTHERS 5 ANALYSIS OF DEVELOPMENT NEEDS AND LEARNING STYLES 5 DEVELOPMENT OPTIONS TO MEET DEVELOPMENT NEEDS 6 SUPPORT AND MONITORING 7 APPENDIX 1 8 APPENDIX 2 10 APPENDIX 3 12 APPENDIX 4 15 APPENDIX 5 17 APPENDIX 6 23 APPENDIX 7 30 APPENDIX 8 39 APPENDIX 9 42 M3.17 RECRUITING, SELCTING AND INDUCTING NEW STAFF IN THE WORKPLACE RECRUITING AND INTERVIEWING Within COMPANY we are currently recruiting quite a large number of staff due to our ever increasing sales and growth. Within my role as an Export Shipping Team Leader I primarily cover the Export Department, but from time to time also cover the European Sales Department, as aspects of the job overlap. Recently we identified that we required a new member of Staff in the European Sales Department and I was included in the recruitment and selection process. First and foremost after having a formal meeting with my line manager we realised that due to the growth in revenue of 1.5 million GBP, there was extra pressure on both the Export and Sales teams. We concluded that we required a new member within European Sales that would also handle some duties that my team in Export are currently handling. We identified the duties as well as salary of European Sales staff and agreed that with taking work from both my team in Export and also work...
Words: 3222 - Pages: 13
...in variety of areas. These learning may have been certified (by an academic or educational body) whilst others are not certified learning through work, social and leisure time activities. Recognising Prior Learning (RPL) is the process at which it recognises previous learning that has taken place in a formal or non-formal setting. Prior learning and work related experiences helps in identifying an individual’s strengths and weaknesses in self-development. Self development entails activities that improve awareness and identity, develop potentials and talents, build human capital that facilitate employability, enhancing quality of life to contribute in the realisation of goals and aspirations. As a student of Leadership and Management Level 5, I am gaining new knowledge that I will apply in my workplace. The advantage of prior learning is it validates the value of my learning and this will enable me to progress unto my profession or further my study to a higher level of management course. For the formal context this could mean through education, whilst for the non-formal may mean in the workplace and through life’s experiences. The process reviews learning which may have been acquired or mastered through various life experiences that includes professional responsibilities, civic or volunteer experiences, military training and...
Words: 5771 - Pages: 24
...Vol. 27, No. 5, September–October 2008, pp. 811–828 issn 0732-2399 eissn 1526-548X 08 2705 0811 informs ® doi 10.1287/mksc.1080.0398 © 2008 INFORMS Supermarket Pricing Strategies Department of Economics, Duke University, Durham, North Carolina 27708, paul.ellickson@duke.edu William E. Simon School of Business Administration, University of Rochester, Rochester, New York 14627, misra@simon.rochester.edu Paul B. Ellickson Sanjog Misra M ost supermarket firms choose to position themselves by offering either everyday low prices (EDLP) across several items or offering temporary price reductions (promotions) on a limited range of items. While this choice has been addressed from a theoretical perspective in both the marketing and economic literature, relatively little is known about how these decisions are made in practice, especially within a competitive environment. This paper exploits a unique store level data set consisting of every supermarket operating in the United States in 1998. For each of these stores, we observe the pricing strategy the firm has chosen to follow, as reported by the firm itself. Using a system of simultaneous discrete choice models, we estimate each store’s choice of pricing strategy as a static discrete game of incomplete information. In contrast to the predictions of the theoretical literature, we find strong evidence that firms cluster by strategy by choosing actions that agree with those of its rivals. We also find a significant impact of...
Words: 15058 - Pages: 61
...72 623, info@lead-journal.org Country Legislation REVIEW OF NESREA ACT 2007 AND REGULATIONS 2009-2011: A NEW DAWN IN ENVIRONMENTAL COMPLIANCE AND ENFORCEMENT IN NIGERIA Muhammed Tawfiq Ladan This document can be cited as Muhammed Tawfiq Ladan, ‘Review of NESREA Act 2007 and Regulations 2009-2011: A New Dawn in Environmental Compliance and Enforcement in Nigeria’, 8/1 Law, Environment and Development Journal (2012), p. 116, available at http://www.lead-journal.org/content/12116.pdf Muhammed Tawfiq Ladan, Professor of Law, Department of Public Law, Faculty of Law, Ahmadu Bello University, Zaria, Nigeria, Email: mtladan@gmail.com Published under a Creative Commons Attribution-NonCommercial-NoDerivs 2.0 License TABLE OF CONTENTS 1. 2. 3. 4. 5. Introduction Brief Overview of the Development of Environmental Law in Nigeria Major Drawbacks of the Defunct Federal Environmental Protection Agency (FEPA) Act and Regulations 1991-2006 Lessons Learnt Establishment of NESREA: A New Dawn 5.1 Mandate and Powers of NESREA 5.2 Enforcement Powers of NESREA 5.3 Rationale for the 2009 - 2011...
Words: 14024 - Pages: 57
...The impact of the global financial crisis on social services TABLE OF CONTENTS EXECUTIVE SUMMARY ......................................................................................................... 1 1. 2. Introduction ...................................................................................................................2 Background: an overview of the financial crisis........................................................ 4 2.1 2.2 2.3 Origins of the global financial crisis .....................................................................................4 Impacts on the real economy...............................................................................................4 Implications for the economic outlook..................................................................................5 Macroeconomic overview ....................................................................................................6 Key impacts on low-income households............................................................................13 The social services sector..................................................................................................17 Services provided to individuals and families ....................................................................21 Capacity of the system to deliver .......................................................................................27 3. Australia’s economic outlook ......................
Words: 12270 - Pages: 50
...+ Models ORGDYN-404; No. of Pages 9 Organizational Dynamics (2011) xxx, xxx—xxx a v a i l a b l e a t w w w. s c i e n c e d i r e c t . c o m journal homepage: www.elsevier.com/locate/orgdyn Emerging HR management trends in India and the way forward Pawan S. Budhwar, Arup Varma INTRODUCTION Over the last decade or so, India has emerged as a major player on the global economic front. To a great extent, India’s enhanced global economic importance is due to the economic reforms that were initiated in 1991. The reforms have been instrumental in creating tremendous opportunities for businesses, in particular for foreign operators. Bodies like the World Bank predict that if India can sustain its economic growth over the next decade, then it is likely to become one of the leading economies of the world. Needless to say, there are many issues that still need urgent attention — among these, development of infrastructure, control over corruption and bureaucratic red tape, opening-up of key sectors for foreign investments, political and legal reforms, enhancing employable skills in new graduates, control over increasing poverty, internal and external security, and divestments in the public sector, etc. In addition, issues related to the management of human resources have become crucial for India’s sustained economic growth. The liberalization of economic policies calls for a switch from labor intensive to more capital-intensive methods of production, and thus requires organizations...
Words: 8047 - Pages: 33
...University of California, Berkeley {jmk, randy, pister}@eecs.berkeley.edu Abstract Large-scale networks of wireless sensors are becoming an active topic of research. Advances in hardware technology and engineering design have led to dramatic reductions in size, power consumption and cost for digital circuitry, wireless communications and Micro ElectroMechanical Systems (MEMS). This has enabled very compact, autonomous and mobile nodes, each containing one or more sensors, computation and communication capabilities, and a power supply. The missing ingredient is the networking and applications layers needed to harness this revolutionary capability into a complete system. We review the key elements of the emergent technology of “Smart Dust” and outline the research challenges they present to the mobile networking and systems community, which must provide coherent connectivity to large numbers of mobile network nodes co-located within a small volume. “Smart Dust.” It is certainly within the realm of possibility that future prototypes of Smart Dust could be small enough to remain suspended in air, buoyed by air currents, sensing and communicating for hours or days on end. At least one popular science fiction book has articulated just such a vision [12]. In this paper, we are concerned with the networking and applications challenges presented by this radical new technology. These kinds of networking nodes must consume extremely low power, communicate at bit rates measured in kilobits per...
Words: 6715 - Pages: 27
...Collard, Partner, PricewaterhouseCoopers Andrew Mayo, Director, Mayo Learning International Tim Miller, Group Head of Human Resources, Standard Chartered Bank Tony Palmer, Head of the Marple Partnership Vicky Wright, Partner, Human Capital, Ernst & Young Human capital reporting Human capital reporting: an internal perspective 3 Human capital reprting Contents Preface 4 Introduction 6 Step 1 – Setting human capital management in context 10 Step 2 – Getting started: gathering and collating the data 21 Step 3 – Measuring human capital: tools and methodologies 27 Step 4 – Reporting the data: from internal to external reporting 34 Step 5 – Developing a route map to human capital reporting 40 Case Studies 1 Engaging employees to drive business performance – Standard Chartered 44 2 The service–profit chain – Nationwide 48 3 Reporting a 'People P & L’ – RAC 51 4 Building a people strategy – MultiCo 54 5 Linking people to business...
Words: 19595 - Pages: 79
...THE RENATIONALIZATION OF YPF UNDER INTERNATIONAL LAW; A CASE STUDY Nina van Limburg Stirum Brouwersgracht 48-1, 1013GX Amsterdam 0621500446 Ninavls@hotmail.com 10127305 Bachelor essay supervisor: Jim Mathis Contents THE RENATIONALIZATION OF YPF UNDER INTERNATIONAL LAW; A CASE STUDY Introduction 3 Chapter 1: Expropriation and Nationalization in general 3 Chapter 2: Nationalization under international law 5 1: Public Purpose 6 2: Discrimination 7 3: Due Process 8 4: Compensation 9 Investment Treaties 9 Chapter 3: YPF; Yacimientos Petrolíferos Fiscales 13 Short history 13 April 2012 14 Chapter 4: Nationalization of YPF under international law 15 Access to the ICSID 17 Application of the law 18 Ad. 1: Public interest 18 Ad. 2: Discriminatory measures 19 Ad. 3:In accordance with the law (Due process) 20 Ad. 4: Adequate compensation 20 Conclusion 23 Bibliography 24 Introduction On the 16th April 2012 Argentine president Cristina Fernandez de Kirchner stated that her government was going to renationalize 51 per cent of the 58 per cent share of Yacimientos Petrolíferos Fiscales (YPF) owned by Repsol. YPF is the biggest Argentine oil company, since 1999 partly owned by the Spanish multinational Repsol. After months of negotiations the Argentine government accused Repsol of not investing sufficiently in YPF to maintain or recover reserves. Due to Repsol’s alleged neglect towards YPF the country...
Words: 8411 - Pages: 34
...A SUMMER TRAINING REPORT ON “METHOD STUDY & MATERIAL MOVEMENT” AND COMPANY OVERVIEW AT "KABRA EXTRUSION TECHNIK SUBMITTED IN PARTIAL FULLFILLMENT OF THE REQUIREMENT OF MBA PROGRAMME SUBMITTED BY: UNDER THE GUIDANCE OF: PATEL HIREN B. INTERNAL GUIDE AT GRIMS PROF. ANITHA THOMAS EXTERNAL GUIDE AT COMPANY Mr. S.L.GANDHI (P&A MANAGER KABRA EXTRUSION TECHNIK) POST – GRADUATE CENTRE GIDC RAJJU SHROFF ROFEL INSTITUTE OF MANAGEMENT STUDIES, VAPI AFFILIATED TO VEER NARMAD SOUTH GUJARAT UNIVERSITY, SURAT CERTIFICATE- This is to certify that Mr. Patel Hiren B. has satisfactorily completed the project work at Kabra Extrusion Technik Ltd, under the guidance based on the declaration made by the candidate and my association as guide for carrying out this work, I recommend this project report for evaluation as a partial requirement of the MBA Programme of Veer Narmad South Gujarat University, Surat. DATE: PROF ANITHA THOMAS GRIMS, VAPI (PROJECT GUIDE) This project report is forwarded for the evaluation Vice/Voce Examination to the Veer Narmad South Gujarat University. DATE:...
Words: 12023 - Pages: 49
...ACKNOWLEDGEMENT This thesis has been conducted at the department of the Graduate School of Business at University of Tun Abdul Razak. During the time period of my writing my thesis, I have gained knowledge from the down and up parts. This journey has been giving me some good experiences and I hope that this thesis will contribute to other students in the subject of Women in Management later. Throughout the writing of the thesis, I would like to thank several people that have been essential for conducting to my work. First and foremost, I would like to thank my beloved supervisor, Associate Professor Dr. Khairudin Damhoeri for being supportive and for his valuable advices. Secondly, I would like to send a special gratitude to my respondent Puan Nor Rubaiha Mohamed Nor, CEO of Yayasan UEM, UEM Group Berhad. Last but not least, a special thanks goes to my husband, family and friends for putting a smile on my face every single day. ABSTRACT The topic of the thesis is Women in Leadership and Management. This essay concerns the subject of thesis work is to make research of women leadership attributes and management styles. In order to get clearer details about that, I have made some investigations or researches on women leadership starting from definition of it, followed by the data collection in order to strengthen the research topic. Data shows that women continue to increase their share of managerial positions but unfortunately the rate of progress is slow and uneven...
Words: 19291 - Pages: 78