Unit 4 – Business Communication
Introduction:
In this assignment I am going to explain different types of business information, their sources and purposes and analyse different types of business information and their sources.
Verbal information:
Verbal information is given from one person to another by speaking; this can be done in interviews face to face and interviews over the phone. Tesco will have an internal human resource department where they would hire new staff to work for the business, or train staff that are new and need to know what they have to do. Also disciplining staff and dealing with health and safety and policy making such as sickness policy. The advantages of verbal information is that when the person comes in for the interview you can see if he will be capable for the job and also when you are talking to someone face to face you can understand them properly.
The disadvantages of verbal information is that the person getting interviewed wont be confident and things may go wrong, also another disadvantage is that the interview can go on for a long time depending on the interviewee and his background. You can pass over verbal information through internal sources such as face to face interviews and can pass over verbal information through external sources such as focus groups. The purpose of verbal information is that when employing new employees they can expand as a business. Also there will be more jobs available for other people that want to work there.
Written information:
Written information is when you are giving out a message through letters, which includes reading and writing. Tesco will send any important messages around the departments through emails and written letters.
The advantages of this type of information are that you can carry any important letters with you and show to people anywhere. The disadvantages of this