...Leah Dade Unit 4- Business Communications assignment (P1 M1 D1) Business information is used to pass on important information to people inside or outside the company. Marks and Spencer’s have used business information a lot in their company within the 130 years of existents. In M&S verbal information is used, which is where two or more people communicate face to face in either a formal or in-formal manure. Verbal Communication Verbal or oral communication uses spoken words to communicate a message. When most people think of verbal communication, they think of speaking, but listening is an equally important skill for this type of communication to be successful. Verbal communication is applicable to a wide range of situations, ranging from informal office discussions to public speeches made to thousands of people. Improving M&S’s verbal communication skills can help them to foster better relationships with their co-workers and maintain a large network of contacts that anyone can call on when necessary. Consultants are one group of professionals that need to pay particular attention to this area of communication, as they need to constantly meet with new people and quickly communicate large quantities of important information. Non-Verbal Communication Non-verbal communication includes body language, gestures, facial expressions, and even posture. Non-verbal communication sets the tone of a conversation, and can seriously undermine the message contained in your words...
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...The aim is to describe the different types of business organisation that operate in the UK. This will include a comparison between a Limited Company and a Charity in terms of their ownership, aims, economic sector and main stakeholders. For the report, I have chosen to investigate Sainsbury’s and RSPCA. Sainsbury’s Background information Sainsbury’s Supermarkets is the UK’s longest-standing major food retailing chain, having opened its first store in 1869. The Sainsbury’s brand is built upon a heritage of providing customers with healthy, safe, fresh and tasty food. It differentiates itself by offering a range of great quality products at fair prices with a particular emphasis on fresh food, an ethical approach to business and continuous leadership. Size of business J Sainsbury plc consists of Sainsbury’s – a chain of 504 supermarkets and 319 convenience stores. A large Sainsbury’s store offers around 30,000 products and an increasing number of stores also offer complementary non-food products and services. Business sector Sainsbury’s is currently in the Tertiary and Secondary Sector this is because Sainsbury’s provide services (they have banks), sell Food and also they have their own farm. Main goals and purpose At Sainsbury’s they will deliver an ever-improving quality shopping experience for their customers with great products at fair prices. Their aim is to exceed customer expectations for healthy, safe, fresh and tasty food, making their lives easier every...
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...Introduction Marketing- is the action or business of promoting and selling products or services, including market research and advertising. A more simple definition is the right product, in the right place, at the right time, at the right price. It involves a business trying to understand its customers by identifying their needs and produce the products which satisfy those needs. The concept of marketing is that firms should analyse the needs of their customer and then make decisions to satisfy those needs, better than the competition. Nowadays most firms have adopted this marketing concept but it’s not always the case. The philosophy of this concept came around after World War II, when people had to be selective with the products they brought and only buy the ones that meet their needs and requirements but to businesses these would not always be obvious. Now companies have to always keep customers in mind when thinking of a product and the market is so competitive you will need to be the best product out there in that market to have the most chance of being brought. Three simple questions are often used when businesses decided to come up with a new product; what do customers want? Can we develop it while they still want it? How can we keep our customers satisfied? All being very good and valid questions to ask which will help to increase customer satisfaction as they are always in their minds. The two businesses I have chosen to use in order to compare and contrast their marketing...
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...ASSESSMENT RECORD SHEET | Programme | BTEC EXT DIP IN PUBLIC SERVICES | Learner name | | Assignment title | TYPES | Assessor name | SIMON TAYLOR / TONY GREENHALGH / RAY MOFFAT | Unit no. & title | UNIT 10 – LANDBASED ADV ACTIVITIES | Targeted learning aims | P1 M1 | Issue date | | Submission deadline | | First submission / resubmission?* | | Date submitted | | Resubmission authorisation by Lead Internal Verifier* | | Date | | * All resubmissions must be authorised by the Lead Internal Verifier. Only one resubmission is possible per assignment, providing: * The learner has met initial deadlines set in the assignment, or has met an agreed deadline extension. * The tutor considers that the learner will be able to provide improved evidence without further guidance. * Evidence submitted for assessment has been authenticated and accompanied by a signed and dated declaration of authenticity by the learner.**Any resubmission evidence must be submitted within 10 working days of receipt of results of assessment. | Targeted criteria | Criteria achieved?(Yes / No) | Assessment comments | P1 | | | M1 | | | General comments | | Assessor declaration | I certify that the evidence submitted for this assignment is the learner’s own. The learner has clearly referenced any sources used in the work. I understand that false declaration is a form of malpractice. | Assessor signature | | Date | | Learner comments | | Learner signature | | Date...
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...Unit 1 Government, Policies and the Public Services Learners Name: Assignment Title: 1 Roles and Levels of Government Assessment Criteria: P1,P2,M1 Unit Tutor: Mr Mitchell Assignment Issue Date: 9-9-13 Assignment Due Date: 24-10-13 Unit 1 Government, Policies and the Public Services Assignment 1 Learning Outcomes | 1 | Assessment Criteria | P1, P2, M1 | Assessment method | Powerpoint presentation with supporting written evidence | Suggested Reading 1. Axford B et al – Politics: An Introduction, 2nd Edition (Routledge, 2002) ISBN 0415226422/9780415226424 2. Peele G – Governing the UK, 4th Edition (Wiley-Blackwell, 2004) ISBN 0631226818/9780631226819 Journals 1. Fire 2. Police Review 3. Prison News 4. Soldier Magazines 1. The Economist 2. The Spectator 3. The Week Website 1. 10 Downing Street www.number10.gov.uk 2. Direct Gov – public services all in one place www.direct.gov.uk 3. Euro information from the Treasury www.euro.gov.uk 4. HM Treasury www.hm-treasury.gov.uk 5. Home Office www.homeoffice.gov.uk 6. Home Office – Working in the UK www.workingintheuk.gov.uk 7. Information for local government from central government www.info4local.gov.uk 8. Information on policies and standards for e-government www.cabinetoffice.gov.uk/govtalk.aspx 9. Independent software development and consultancy firm (provides links to central and local government websites) www.tagish.co.uk/links ...
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... |BTEC Level 3 Extended Diploma in Business | |Unit |Unit 4 |Assignment Title |Understanding Business Information | |Assessor | | |Issue Date | |Submission Date | | |Grading Criteria |P1, M1, D1 | |Resources |Text, Internet, Lesson Notes | |Available | | Assessment Title: Assignment One “Understanding Business Information” In this assignment you will have the opportunity to provide evidence against the following criteria. |Criteria Reference |To Achieve Criteria the evidence must show that you can: |Task # |Links to PLTS | |P1 |Explain different types of business information, their sources and purposes |1 |IE CT | |M1 |Analyse different types of business information and their sources...
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...|Assignment brief – QCF BTEC | |Assignment front sheet | |Qualification |Unit number and title | |BTEC Subsidiary Award in Business |Unit 1 The Business Environment | |Learner name | Assessor name | | | | |Date issued | Hand in deadline |Submitted on | |23 June 2014 |22 September | | | | | |Assignment title |Assignment 1: Type, purpose, ownership and stakeholders | |In this assessment you will have opportunities to provide evidence...
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...|Assignment front sheet | |Learner Name |Assessor Name | | | | |Date issued |Hand in Date |Submitted on | | | | | |Qualification |Unit number and title | |BTEC Level 3 Extended Diploma/ Subsidiary Diploma in Business |Unit 2: Business Resources | |Assignment no and title | Assignment 1 : Know how human resources are managed | |Criteria reference|To achieve the criteria the evidence must show that | | |Task No ...
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...Assignment front sheet and brief for QCF BTEC | Qualification | Unit number and title | Health and CareBTEC National Diploma and Extended Diploma in Health and Social Care | Unit 1 : Developing effective communication in Health and Social Care | Learner name | Assessor name Ruth Higgins | | | Date issued | Hand in deadline | Submitted on | W/B 8.9.14 | W/B 13.10.14 | | | | Assignment title | Understanding effective communication and interpersonal interaction in health and social care | In this assessment you will have opportunities to provide evidence against the following criteria. Indicate the page numbers where the evidence can be found. | Criteria reference | To achieve the criteria the evidence must show that the learner is able to: | | Task no. | | Evidence | P1 | Explain the role of effectivecommunication and interpersonal interaction in ahealth and social care context | | | | | P2 | Discuss theories of communication | | | | | M1 | Assess the role of effective communication and interpersonal interaction in health and social care with reference to theories of communication | | | | | Learner declaration | I certify that the work submitted for this assignment is my own. I have clearly referenced any sources used in the work. I understand that false declaration is a form of malpractice.Learner signature: Date: | ASSESSMENT RECORD SHEET | Programme...
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...Assignment front sheet| Learner name| Assessor name| || Date issued|Completion date|Submitted on| ||| Qualification|Unit number and title| Level 2 BTEC Diploma/Certificate in Understanding Enterprise and Entrepreneurship|Unit 3: The Business EnvironmentFirst of two assignments for this unit| || Assignment title|| In this assessment you will have opportunities to provide evidence against the following criteria. Indicate the page numbers where the evidence can be found.| Criteria reference|To achieve the criteria the evidence must show that the student is able to:||Task no.||Page numbers| P1|Identify sources of information about the current business environment||1||| P2|Describe how a new micro start-up business relates to the business environment||1||| P3|Describe current trends and how these will impact on a micro start-up business||2||| P4|Describe potential ethical concerns of customers about a micro start-up business||3||| M1|Explain how the changes in the current business environment are likely to impact upon a selected micro start-up business||1||| M2|Explain how current trends are likely to impact on a micro start-up business||2||| D1|Assess the risks and opportunities changes in the current business environment pose for a selected micro start-up business||||| Learner declaration| I certify that the work submitted for this assignment is my own and research sources are fully acknowledged.Learner signature: Date: | Assignment brief| Unit number and title|Unit 3: The...
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...BTEC National Extended Diploma in Business Assignment Brief – ASSIGNMENT ONE Unit title | Unit 41 Business Markets and the Economy | Assignment | Business organisation and objectives | Start date | 10th March 2014 | Draft deadline date | 19th March 2014 | Final deadline date | 26th March 2014 | Assessor | Mr Muhammad | P1 - identify the objectives of a range of organisations | P2 - explain how organisations meet their objectives | M1 - compare the methods used to achieve objectives in two contrasting organisations | P3 - outline the characteristics of the economy in the UK | D1 - analyse the performance of a selected business against its stated objectives | The main purpose of this assignment is to: consider the structure of the UK economy and to explain how business markets operate and shape the behaviour of business activity. | Scenario: Case study given | Task 1 (ALL): Students will identify different organisations and their objectives. Different types of organisation with contrasting aims should be selected. It would be reasonable to expect selection of a profit maximising partnership and a welfare maximising hospital. If published accounts and annual reports are used to investigate organisations it is worth bearing in mind that these documents often only obliquely refer to objectives mentioned in textbooks and prefer softer objectives that are subsidiary to the main objectives. ‘Providing good customer service’ and being a ‘good...
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...Unit 1 Government Policies and the Public Services [pic] Assessment Book (Credits 10) | |Eddie Maylor | |Student Name | | |Start of Unit Date |24 September 2012 | |Completion of Unit Date | | | |Unit Tutor: James McQueen | |Group / Course |Diploma in public services | Learning Outcomes • Know the different levels of government I the UK • Understand the democratic election process for each level of government in the UK • Understand the impact of UK government policies on the public services • Be able to demonstrate how government policies are developed Unit Criteria Passed |Pass |1 |2 |3 | | | | ...
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...Level 3 Diploma in Business Unit 3 Introduction to Marketing QCF level 3: BTEC Subsidiary Diploma in Business 2013-14 Learning hours: 60 Credit Value: 10 Unit code: Y/502/5411 Aims and Purpose of Unit 3 The aim and purpose of this unit is to give you an understanding of how marketing, research and planning and the marketing mix are used by all organisations. You will initially study two business organsations, but you will focus on the products at Denbies Vineyard and we will work in collaboration with them. Issue: 8th September 2014 Deadline: 1st December 2014 Learning outcomes On completion of this unit you should: 1. Know the role of marketing in organisations 2. Be able to use marketing research and marketing planning 3. Understand how and why customer groups are targeted 4. Be able to develop a coherent marketing mix. Assignment 1 You work as a marketing assistant for a large marketing company called “Creative Dreams” . The manager of your department has asked you to carry out the following task. The organisations you will investigate for unit 3.1 are “Thorpe Park” and “Surrey Wildlife Trust”. www.thorpepark.com www.surreywildlifetrust.org Task 1 (P1, P2, M1) Write up a brief introduction for both organisations, this must include size, location, nature of the business, objectives and marketing objectives to provide an introduction to the two businesses. (a) P1: DEADLINE THORPE PARK P1 15/09/14, DEADLINE SWT P1 22/09/14 Describe the marketing...
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...BTEC L3 Extended Diploma Health & Social Care 2014/15 |Name of unit |Assessor | |U7 Sociological Perspectives for Health and Social Care | | | |J Gurney | |Assignment title Assignment 2 |Verifier |Date | | |B. El-Fares |12/10/10 | |Date issued: 25th Nov 2014 | |Submission date 6th Jan 2015 | |Scenario | | ...
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...|Assignment brief 1 | |Unit number and title |Unit 15: Development Planning for a Career in Business | |Qualification |BTEC Level 3 Diploma in Business | |Start date |3rd March 2016 | |Deadline |24th March 2016 | |Assessor | | | |Miss Judge | | | | | |CRITERIA COVERED...
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