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P2 Health and Social Care Level 3

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Taking part in a group discussion involves the same issues as one to one communication as well as some additional issues.

Group communication:
Communication in groups can also be influenced by the degree to which people feel they belong together. One of the best-known theorists to explain group information stages is Tuckman. (1965) Tuckman suggested that most groups go through a process involving four stages. These are: * Forming * Storing * Norming * Performing

Tuckman’s theory focuses on the way a group of people work to become a team. The first stage is about how people meet for the first time and when they share information. The second stage involves tension, struggle and sometimes arguments about how the group may function. The third stage is about the group coming together and agreeing on their group values. Group values are when group members share a common system of beliefs or values in order for the group to communicate and perform effectively. Once they have established their common expectations and values, the group will reach the fourth stage of being an effective performing group.
Furthermore, the theory SOLER was created by a man ‘Egan’. His theory shows that basic non-verbal communication can help make a person feel involved and cared for when working with another person. SOLER is a non-verbal listening method that is used commonly in communication.

SOLER means:
S: Face squarely; by doing this it shows that a service provider is involved with their client. Egan states " the bodily direction you adopt shows the message that you are involved with the client"
O: Keep an open posture:
Keeping an open posture means not crossing arms and legs as this sends a message that you are not involved or really interested in the person talking to you. Egan believed "open posture is generally seen as non-defensive".
L: Lean: by leaning

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