Course Schedule

Course Modules

Review and Practice

Exam Preparation

Resources

Module 7: Change, leadership, and interpersonal skills
Overview
In this module you study the process of change in organizations and how managers can facilitate, measure, and evaluate that change. Change has become a constant rather than sporadic occurrence in the business world. There are many reasons, not the least of which is the changing environment in which organizations operate. Over the past three decades, advances in technology, especially telecommunications, have revolutionized how the world does business and the pace at which it does business. You can now deal with customers and competitors 24 hours a day if you choose. Add to that economic and political changes that favour trade liberalization across and within borders, a more mobile workforce, increasing numbers of consumers with enough buying power and interest in new products and services to reward innovation and risk-taking, and the added complexity of an increasingly volatile financial and economic environment. Accounting standards and financial management techniques are changing to keep pace. This is the world of business today — fast-paced and around the clock, trying to stay abreast of developments and keep one step ahead of the global competition. In such an environment, the manner in which organizations embrace and manage change can be the difference between success and failure. Change is here whether we like it or not — how we deal with it determines whether we are able to continue to meet its challenges. When you have completed this module, you should have a general understanding of how to implement and manage change in an organization.

Recommended study approach
1. Topics: Begin by reading the topics. To help you gauge the depth of study required, try these
test-your-knowledge