Chapter 15

1.) The interview is an effective selection device for companies like Southwest Airlines, Microsoft, Disney and Procter & Gamble which use it to assess applicant-organization fit.

1a.) The advantages of performance-simulation tests over written test would be the fact that they meet the requirements of job relatedness than do most written tests.

1b.) The four types of employee training are Basic Literacy Skills-being able to read and do simple math problems, Technical Skills-new technology and new structural designs requires training to upgrade and improve an employee's technical skills, Interpersonal Skills-being able to interact effectively with their co-workers and their boss, Problem-Solving Skills-being able to solve problems on the job which has become a basic part of every organization.

1c.) The advantages of using behaviors would the way they respond or exhibits behaviors.

1d.) The most popular performance appraisal is the Graphic Rating Scales where they look at a set of performance factors which is less time consuming to develop and administer.

1e.) In addition to a boss, the evaluators (peers, self-evaluation and immediate subordinates) can do performance appraisals.

1f.) The actions to improve performance appraisals would be to emphasize behaviors rather than traits, document performance behaviors in a diary and use multiple evaluators, also evaluate selectively, train evaluators, provide employees with due process and give performance feedback.

1g.) Managing workforce diversity requires training, training and more training.

1h.)No, I do not agree that the performance is being done accurately because there is always some type of bisas and sometimes they are aware of