Below are key definitions (terms) & concepts from the assigned readings and lecture slides. You should be familiar with them for Exam 1. The key definitions / concepts are not intended to be an all inclusive list of what will be on the exam.

I also included the pages of the chapters that will be covered on the exam. I will not ask questions from chapter pages that do not fall in the ranges listed below.

I will not ask questions from the “Skills & Best Practices” & “Hands On Exercises” sections in the OB textbook. I will not ask questions from the “HR How To”, “eHRM”, “Did You Know”, “Best Practices” & “HR Oops” sections of the HR textbook.

Make sure you download the post-lecture slides from Carmen

On page 4 of this study guide I have provided some example questions.

Remember the likely sources of exam material: • Material Found in Book & Slides (found both places) – MOST LIKELY • Material Found Only In Slides (I have placed an ASTERISK on slides with non-book content that is exam material) • Material Found Only In Book (e.g. definitions, frameworks,…)

Strategy & Strategic OB: K&K Chapter 1:
Definitions (key terms): contingency approach, human capital, management, organizational behavior, social capital, Theory Y, total quality management

Reading: p.5-16 (just the top of 16)

Key concepts
Human Relations Movement
Theory X, Theory Y
Total Quality Management
Deming’s 85-15 Rule
Contingency Approach
Human Capital
Social Capital
Congruence Model

Organizational Culture & Socialization: K&K Chapter 2:
Definitions (key terms): adhocracy culture, anticipatory socialization, change and acquisition, clan culture, enacted values, encounter phase, espoused values, hierarchy culture, market culture, mentoring, onboarding, organizational culture, organizational socialization

Reading: p. 36-54 (just the top of 54)

Key concepts
Artifacts
Basic Assumptions
Espoused Values
Enacted Values
Culture Strength
4 Functions of Organizational Culture
Competing Values Framework
Outcomes associated with organizational culture
Adaptive Culture
Person-Org Fit
The process of culture change
3 Phase Model of Socialization
Socialization Tactics

Global Organizational Behavior: K&K Chapter 3
Definitions (key terms): collectivist culture, cultural intelligence, ethnocentrism, expatriate, high-context cultures, individualistic culture, low-context culture, monochronic time, polychronic time, societal culture

Reading: p. 63-76 (just the very top of 76)

Key concepts
Ethnocentrism
The Hofstede study & the values
GLOBE Project Cultural Dimensions
Cultural Intelligence
High Context vs. Low Context Cultures
Monochronic vs. Polychronic Cultures
GLOBE Project Leadership lessons
Expatriate

Know your cultural dimensions (Hofstede, GLOBE, etc.)

Social Perception & Individual Differences: K&K Chapters 4 & 5
Definitions (key terms): attention, causal attributions, diversity, external factors, fundamental attribution bias, glass ceiling, internal factors, schema, self-serving bias, stereotype, affective component, attitude, behavioral component, cognitive component, cognitive dissonance, external locus of control, internal locus of control, personality, proactive personality, self-concept, self-efficacy, self-esteem, self-monitoring

Reading: p. 86-98, p. 101-103 (Increasing diversity in the workplace section), p.116-132 (first ½ of p.132)

Key concepts
Social Information Processing Model
Managerial implications of perception
Kelly’s Attribution Model
Fundamental Attribution Error
Self-serving bias
Glass Ceiling
Self-concept
Self-esteem
Self-monitoring
Self-efficacy
Big Five Personality Dimensions
Locus of control
The nature of attitudes and attitude components
Cognitive dissonance

Recruiting, Interviewing, & Selecting: Noe et al. Chapters 5 & 6
Definitions (key terms): core competency, direct applicants, downsizing, forecasting, job posting, leading indicators, outsourcing, realistic job preview, recruiting, referrals, transitional matrix, trend analysis, workforce utilization review, yield ratio, behavior description interview, compensatory model, construct validity, content validity, criterion-related validity, generalizable, multiple-hurdle model, personnel selection, reliability, situational interview, structured interview, utility, validity

Reading: p. 124 - 147, p. 157 - 163 (top), p.164 (only table 6.1), p.174 (starting with interviews section) - 180

Key concepts
HR planning process
Forecasting and forecasting methods
Transitional matrix
HR Strategies for addressing a labor shortage or surplus
Personnel policies
Recruitment sources
Yield ratio
Cost per hire
Reliability
Validity (criterion, content, construct)
Permissible and impermissible questions for interviews
Interview techniques
Advantages & Disadvantages of interviewing
Selection decisions

Sample Exam Questions:

1. Which phase of socialization requires employees to master important tasks and roles and to adjust to their work group's values and norms?
A. Renewal
B. Change and acquisition
C. Anticipatory socialization
D. Encounter
E. Pre-socialization

2. Which of these is a dimension from the GLOBE project?
A. Fairness
B. Decisiveness
C. Valuing orientation
D. Assertiveness
E. Self-serving orientation

3. Gloria believes that she has always performed at her best at World Class Computers. She has also received the best performance ratings from her supervisor every year. However, she has not been promoted for the last five years. Many of her male counterparts have been promoted. Gloria is facing which of these?
A. Self-serving bias
B. Glass ceiling
C. Contrast effects
D. Fundamental attribution bias
E. Recency effect

4. Which is part of the human resource planning process?
A. forecasting.
B. goal setting.
C. program implementation.
D. program evaluation.
E. All of the above are part of the planning process

Example Question Answers: 1=B, 2=D, 3 =B, 4=E