Week 1
OPS 571
The University of Phoenix
March 15, 2010
Introduction
“Process is any part of an organization that takes inputs and transforms them into outputs that, it is hoped, are of greater value to the organization than the original inputs” (Chase Jacobs & Aquilano, 2006). For the New Jersey Department of Labor and Workforce Development, the inputs are the customers that visit the facilities daily looking for help and/or training in order to become more competitive in today’s job market. The way the DLW transforms those inputs is by providing assistance in resume writing for those that have good working skills, but have deficiencies creating a resume. Or for those that have working skills, lack the necessary interviewing skills in order to successfully obtain a position. Also training-change in career-for those that have no marketable skills. The last group is required to follow a set of steps in order to approve their request for training. This training is provided by vocational or educational institutions that receive government funds. This process will be the actual process to analyze in this paper. One of the requirements for customers to receive the training is that the certification they want to pursue falls under what is called careers on demand. It does not make sense for DLW to provide funds for training if it is not a career on demand since it will be harder for this customer to obtain employment after the training concludes. In this paper we will analyze the flowchart “A good way to start analyzing a process is with a diagram showing the basic elements of a process” (Chase, Jacobs & Aquilano, 2006). We will also evaluate if the process is single-stage or multiple-stage process. At the same time we will use some measuring process performance such as Utilization, Productivity and/or Efficiency to ensure the productivity of DLW