...GENERAL PRINCIPLE: All company staff must be informed by their superiors of monthly CSS (Customer Satisfaction Survey) results as soon as these become available and also informed of any action plans in effect. Welcome ■ Courtesy : Smile, Hello, Good-bye, Thank You… ■ Attentive attitude, listen carefully to ensure that the customer's exact needs are clearly understood ■ Friendly style of contact, appropriate to a business relationship with the customer ■ Stores reception located directly opposite the entrance with a pleasant waiting area, welcoming for customers and clear of any equipment that would hinder direct contact with the customer ■ If, to the question "Do you need anything else?", the customer replies, "That's all, thanks", answer "Glad to have been of assistance". This demonstrates to the customer that the question was not intended as a marketing tactic and will reassure the customer as to company policy. ■ Say "Good bye" to the customer by thanking him (in preparation for the next time he calls) Wait at reception ■ Check that the number of staff available to deal with customers is sufficient for the number of customers arriving ■ Pay particular attention to peak periods. Particularly busy times are bound to occur in any company: Have these peak periods been clearly identified? How should we organize ourselves to deal with them? ■ Put up posters (advertisements in sales areas, special offers, photos, company history, etc.). These should be clearly displayed...
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...Parts of Speech Pengertian, Bentuk-bentuk dan Macam-macam Nouns Pengertian Nouns Nouns (kata benda atau nomina) adalah kata yang digunakan untuk menunjukkan nama orang, tempat, hal, benda mati/ hidup, kualitas, gagasan, dll. Noun merupakan salah satu bagian dari parts of speech yang merupakan salah satu elemen dalam grammar bahasa inggris (tata bahasa inggris). Bentuk-bentuk Nouns 1. Concrete Nouns Concrete nouns yaitu kata benda yang berwujud, dapat dilihat atau disentuh. Contohnya: gold, iron, table, chair, dog, cat, book, pencil, pen, car, etc. Contoh kalimat: I bought a new book. She washes her car every afternoon. He borrows my pencil. I really love this cat. The chair in my room is broken. 2. Abstract Nouns Abstract nouns yaitu kata benda yang tak dapat dilihat atau di sentuh. Contohnya: agreement, kindness, statement,honesty, complaint, etc. Contoh kalimat: Thank you for your kindness. His statement is very explicit We have new agreement with our client from Dubai. I appreciate your honesty, you are a loyal man. I have a complaint from my customer. Macam-macam Nouns 1. Proper Nouns (Kata Benda Nama Diri) Contohnya: Adam, Surabaya, Medan, New York, Miami, New Orleans, Detroit, etc. Contoh kalimat: I go to Surabaya twice a week. New York is a big city. I visit my grandmother in New Orleans today. She gives Adam a new car. They have lived in Detroit for 4 years. 2. Common Nouns (Kata Benda Umum) Contohnya: stone (batu), iron (besi), diamond (berlian), sand...
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...Parts of Speech Table This is a summary of the 8 parts of speech*. You can find more detail if you click on each part of speech. |part of speech |function or "job" |example words |example sentences | |Verb |action or state |(to) be, have, do, like, work, |EnglishClub.com is a web site. I like | | | |sing, can, must |EnglishClub.com. | |Noun |thing or person |pen, dog, work, music, town, |This is my dog. He lives in my house. We live in | | | |London, teacher, John |London. | |Adjective |describes a noun |a/an, the, 69, some, good, big, |My dog is big. I like big dogs. | | | |red, well, interesting | | |Adverb |describes a verb, adjective or |quickly, silently, well, badly, |My dog eats quickly. When he is very hungry, he | | |adverb |very, really |eats really quickly. | |Pronoun |replaces a noun |I, you...
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...A part time job is generally considered to be employment that is less than 40 hours of work per week. Some employers consider between 32 and 40 hours of work per week to be full time, but part time jobs are usually classified as anything less than 40 hours. Taking part time jobs has become the phenomenon among university student and SPM leavers. There so many kind jobs available for part time such as being a waiter, delivery something or cleaning service. There are many advantages by doing the part time jobs. One of the advantages is that students can earn money. Some students have to earn money on their own to pay their university fees without having to ask their family for money and students can learn how to survive without the help of their family. The university student and SPM leavers also have to earn money to buy their important stuff to help them doing their activity for their studies and entertainment. Another advantage is working part time jobs can give them work experience before their real working environment. After gaining many experiences from the working situation, it can help students to find a good career after university. This experience also can teach them how to deal with the situation in the workplace and discipline of work. Part time jobs also can help students develop their organizational and multi-tasking skills. They will have to get used to holding a job and attend the university simultaneously. It is the chance to learn time management. Working will...
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...The Best Part of Me There is not enough time in my life to write about the person who had the greatest influence in my life. As I write this paper, it’s as if my entire life is flashing in front of my face. I feel I’m frozen in time: scenes of my fondest memories of my mother playing in my mind but in slow motion. I see her vividly she is walking by swiftly in her rose colored house dress, brown slightly worn shoes, the aroma of Maxwell house coffee perking, and the scent of crispy bacon sizzling in the skillet, all reminding me of those early morning winter days in Ohio, bitter cold but warm at the same time surrounded in so much love. My mother, “Mamma,” was not only a great parent to my siblings and me but her parenting reached far beyond her children. She was a mother figure and a listening ear to many of my friends but one in particular who did not share the loving, caring and wonderful bond I shared with my mother. I remember a particular time in my best friend, Jackie’s life when she was 15 years old, who could not talk to her mother about a very difficult situation that occurred in her life. Her mother was a self absorbed, unhappy woman, who was more attentive and obsessed with her husband’s indiscretions. She consumed all her time and energy in trying to figure out what was going wrong in her marriage than to hear the cries and frustration, the deep dark place her daughter was in and had no guidance to find her way out. In the...
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...lots of students would look for a part-time job for helping to share the burden of their parents. And other students who want to have a part-time job are mostly because they want to get some social experiences. However, the students who have a part-time job have less time to keep interpersonal relationship, stay healthy, and study. To have a good interpersonal relationship in college is very important. Making good use of the time after school to join the associations, going out or discussing lessons with classmates after school all can improve the skills of social interactions. Nevertheless, the part-time job takes the students most of the time after school. So the students who have a part-time job after school might lose the chance to make friends, and build up desirable interpersonal relationships. To keep up the health is important but difficult to the students who have to work after school due to some reasons. First, the students who have to work after school might have to stay up to do their homework or reports; second, they might use their rest time to work; third, their immunity against disease might decrease. Therefore, it could be difficult for them to keep their health. Also they might sleep in classes or miss the classes because of insufficient rest and sleep as the result of long-time working after school. To focus on studying is the duty of students; however, it is usually difficult to those students who have a part-time job. Most of those students...
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...Rights for Part Time Employees A definition of what is known as a part time employer according to Daniels and Macdonald (2005, pg 92) “someone who works fewer hours than of what a company standard is which full time employers work. Part time workers have the same statutory right of their full time employees.” Growth in part time workers within companies as been evident within the European Union. In Europe part-time workers are significantly increasing according to Brewster and Hegewisch (1994, pg 173). “One in seven people in Europe are working part time and this as enabled employment growth in the last decade” therefore individuals gain benefits as there are more jobs. The reasons why individuals may prefer to work part time then full time may be because they may have other commitments such as balancing their work and home life which is known as work- life balance. Work life balance is where an individual can balance their social life and home life with their work life, all activities can be worked side by side. According to sparrow and cooper (2003) In Beardwell and Clayton (2007) work life balance concerns organisations that enable employees’ autonomy; this suggests that employees can split their work life with their other commitments outside of the workplace. Part time employees cannot be treated less favourably because they work less hours then the company standard even if they are not a part of the company’s day to day duties as long as that employee is employed...
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...Many people desire to acquire higher education at the Barbados Community College. In doing so there could be many challenges that accompany this. Students, whether part-time or full-time, are affected by the issues they encounter. Some of these challenges can be solved by adopting the following guidelines listed below. One of the major challenges students are faced with, especially part-time students, is financial difficulties. Tuition costs for part-time students are far greater compared to the tuition cost of full-time students. For example, A three-year associate degree for a local student, full-time, costs six hundred and thirty dollars while a three-year associate degree for a local student, part-time, costs five thousand dollars. As a result of these high prices, some students were forced to withdraw from programs. In addition, students have to purchase books and or materials which varies between one to four hundred dollars. Furthermore, students spend an average of forty dollars, or more, a week in bus fare or gas to attend college in order to satisfy an eighty percent class attendance - to qualify to sit final examinations. To resolve this issue, students can get a part-time job and budget his or her money properly. Getting a job will enable students to have money to purchase books, pay tuition and pay bus fare and budgeting will safeguard students against overspending. Another hardship faced by many students is time management. Time management is prioritizing...
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...types of students at the University of the West Indies; part time and full time. The life of part time students of the University of the West Indies is different from that of the full time students. The part time, University of the West Indies, students experience challenges with time management. Getting time off from work can be difficult as in some situations employers are not favourable to the idea of staff taking time from work hours to pursue education. The employer generally believes that is could affect the employees productiveness as they would have to cut workable hours which would impact the time required to have tasks completed. Attending classes on time and submitting assignments in a timely manner pose problems for part time students. As most of them are employed, getting too class after work can sometimes cause students to be tardy for school. The additional balancing of both work and school makes for an extremely packed schedule. This can limit the effectiveness of students which makes them submit assignments late or sometimes not properly completed. Part time students experience difficulties availing to campus resources as they arrive at school late when the majority of them are closed therefore they cannot benefit. For instance when part time students arrive at school for evening classes, services such as faculty offices, student services and even the accounts departments are all closed. Moreover, the part time students of the University of the West Indies...
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...Assignment Title: Assessment Item 2: Critical Analysis Title Strategies for success in education: Time management is more important for part-time students than full-time community college students. Maccann, C., Fogarty, G. J. and Roberts, R. D. 2012. Strategies for success in education: Time management is more important for part-time than full-time community college students. Learning and Individual Differences, 22 (5), pp. 618--623. Topic This paper studies the relationships between the Big Five personality factors, time management, and A grade-point average in 556 community colleges students. A path model controlling for vocabulary, gender, and demographic covariates demonstrated that time management arbitrates the relationship between thoroughness and students' academic achievement at community college. Context From the internal evidence of the sources that the authors cite, it is apparent that numerous overlapping fields provide a context for the paper. The academic journal the article is published usually presents results and discussion of the given study that was being held between 556 community college students. Another paper that I examined that was relevant to m y study was An Analysis of Student Satisfaction: Full-Time vs. Part-Time Students written by Ana I. Moro-Egido Æ Judith Panades. This paper studies how full-time or part-time status affects students’ level of contentment with their degree programs. The data set was achieved from a graduate student analysis...
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...Student ID: 1000 120 | The Effect of Part-Time Employment on Academic Performance | Research Methods Assignment 2014 | Module title: Reseach Methods Module Leader: Artane Rizvanolli Lecturer: Richard Tomiak | Many students find themselves in the position of needing employment while trying to attend classes. Some take out loans, or qualify for grants or scholarships. Others, however, are left to pay their own way by working fulltime or part-time employment. Approximately 80 % of students are employed while attending college. This percentage has led students believe that those students who work will be effecting their GDP in a bad way. However, some believe that working can have a positive effect. Work is becoming increasingly common among college students. Most students are having problem with balancing their work and academic requirements to maintain their life. Those who take on part-time jobs are less engaged in school before they enter the labor force, and part-time employment, “especially for more than 20 hours weekly, further exacerbates this problem” (Steinberg...
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...Affordable Care Act and Part D Kelly Ayers HCS/531 Monday 2 July 2012 Dr. Russell Arenz As the population ages, people want the security of knowing that they have health care coverage. At age 65, people have the opportunity to be covered by Medicare. Medicare has four parts to it; part A which is the hospital insurance, part B which is the medical insurance, part C is Medicare Advantage plan which offers extra coverage such as vision, hearing, dental and/or wellness programs, and part D is prescription drug coverage. The Patient Protection and Affordable Care Act survived a vote of the Supreme Court justices and changes will be implemented within the next few years. As people age and the number of people entering the golden years is growing, these people will be needing and using more health care than past generations. This paper will focus on the changes that will occur to close the gap in Medicare’s prescription drug “donut hole.” The “Donut Hole” of the prescription drug plan is the amount where the senior had to pay the price for the prescription until it reached the high end and Medicare took over again. The gap for prescriptions was reached at $2830 and after the cost of $6440 did Medicare coverage kick back in. “Once the total drug costs (what the plan paid and what the enrollee paid) reached $2830, enrouees went into the donut hole, where they paid the total cost of their drugs. This no-coverage feature continued until total drug costs reached $6440”...
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...THUY LE The Part-Time Job with a Full-Time Challenge GIVING VOICE TO VALUE (GVV) SM 131 G3 RESOLVED: George will confront John about his illegal behavior. 1. What’s at stake for the key parties, including those that may disagree with you? What is important to them? What does the target value and why? George the part-time worker: John, his friend who is also his night time manager adjusted invoices and inventory reports in order to steal cash conflicts with his honesty, integrity and legality value. John's actions were wrong and could have serious legal repercussions. George is now involved so he can be punish with fines or sentence to prison if John were caught because he was presence and an acquaintance of John. He doesn’t want to be a rat by snitching or be a goodie-two-shoe by telling his friend it is wrong. John the night time manager: If he is caught, he may face jail time and a criminal record that will be hard for him to be employ again. Getting quick cash is important to him. He value dishonesty because he doesn’t feel like it is wrong to take advantage of unaccounted car parts and basically steal money from the company that trusted him. Car parts store the employer: Their profit is at stake because a fraudulent manager felt like he can use the loophole of undocumented inventory to fake returns for cash. Employer values honesty, integrity, responsibility and strong work ethics because it enable the company to operate smoothly and earn profit. 2...
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...Effects of Part-Time Job to Academic Performance among Fourth Year College Students in Ateneo de Zamboanga University Khadija A. Arip Lorraine Mae P. Bastasa Writing and Research Ms. Daryl Jane B. Barrios Table of Contents I. ABSTRACT II. INTRODUCTION III. BODY A. Definition of Part- Time Job B. Possible Causes of Part Time Jobs in College C. Effects of Part Time Work in College D. Advantages and Disadvantages IV. CONCLUSION Abstract Most likely, every student transcends their limitations nowadays. They juggle time in working, education, and social life. For what reason that is, well, they do this in order to be able to pay up for education expenses. Some others just do this to earn a little extra spending money, for them to be able to buy something which they want to avail without them begging their parents for it. Basically, part time work is their only choice to get that money they need if they do not have student loans offered at their university. Some students need to pay up for rent, tuition, and etc. Working part time gives them the money and the thought of realizing how important it is. They are also provided with the thought of handling their responsibilities very well if they work part time during college days. Indeed, working while studying can be tough to handle. It forces you to manage your time and your responsibilities. Sometimes, it makes you choose...
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...PART3 Individual Journal Reflecting On Group Experience. 1. Describe We have a lot of differences in choosing the research model and the data because each of us has our own understanding and opinion about this assignment. Our resources are different and limited so we cannot reach an agreement at the beginning. 2. Analysis The reason of the difficulty is that some parts of the assignment need the data on some websites like ASX and others come from the financial statement. That means the resources of each part is very different and limited. Using limited resources to do research is difficult and challenging. But this is a good opportunity to improve our academic ability. And also in order to improve the integrity and rationality of the whole assignment, we must consider our teammates as far as possible, such as using the same data range. Besides, there is a very important point in the whole assignment. Sometimes one person finishes his part and calculates a ratio as a result. It seems that he has done his part. In fact, the ratio is very important or the key point in the teammates’ part, so he must take the rationality of the result in consideration, or it will create a lot troubles for the teammates. 3. Evaluation A group assignment is different from the individual assignment. Although the distribution of the sections seems to reduce the burden of everyone, it is necessary to spend more time and effort on the discussion, compromise and even debate which out...
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