PARTNERS HEALTHCARE
SYSTEMTEM TO MAKE BETTER DECISIONS
USING TECHNOLOGY
The Report focuses on analyzing the practices adopted by Partners Healthcare System, a large academic medical center in the Boston area, U.S.A., which uses sophisticated IT systems to provide better quality and efficiency of care for patients. Three systems are analyzed in greater detail – ERP, SCM, and CRM.

HOW
SHOULD WE
TREAT THIS

PARTNERS
HEALTHCARE
SYSTEM
USING

TECHNOLOGY

TO

PATIENT?
“Our mission is our compass – to inspire,

to

nurture,

to

challenge the best and

MAKE

BETTER DECISIONS

the brightest to step forward and care for the Health is a fine process of partnership. It starts with a relationship between a medical practitioner and a patient to review a diagnosis.
A new treatment course is chosen by collaboration of specialists. A new clue in medical science is unearthed by researchers on two sides of the city. Medical care is a holistic process which heals the body and restores the mind. sickest

neediest

in

community

and our and

around the world.”
GARY

GOTTLIEB,

MD

This is the story of Partners Healthcare who envisions a seamless world in the arena of medicine where one node is connected to any other node throughout the grid. They aim to provide affordable and quality medical healthcare through innovative programs that reach patients wherever they are.

1

QUICK FACTS ABOUT PARTNERS HEALTHCARE SYSTEM:
- Partners HealthCare was founded in 1994 by Brigham and Women's
Hospital and Massachusetts General Hospital
- Now, Partners HealthCare, is a massive Boston-based non-profit hospital and physicians network
- According to the Boston Globe, by 2008 Partners became Massachusetts's
"largest private employer and its biggest healthcare provider, treating more than a third of hospital