...Coulter ©2012 Pearson Education, Inc. publishing as Prentice Hall 1-1 Why are Managers Important? ©2012 Pearson Education, Inc. publishing as Prentice Hall ©2012 Pearson Education, Inc. publishing as Prentice Hall 1-2 ©2012 Pearson Education, Inc. publishing as Prentice Hall 1-4 Who Are Managers? • Organizations need their managerial skills and abilities more than ever in these uncertain, complex, and chaotic times. • Managerial skills and abilities are critical in getting things done. • The quality of the employee/supervisor relationship is the most important variable in productivity and loyalty. Management, Eleventh Edition by Stephen P. Robbins & Mary Coulter Management, Eleventh Edition by Stephen P. Robbins & Mary Coulter 1-3 • Manager – Management, Eleventh Edition by Stephen P. Robbins & Mary Coulter Classifying Managers Exhibit 1‐1: Levels of Management • First‐line Managers ‐ Individuals who manage the work of non‐managerial employees. • Middle Managers ‐ • Top Managers ‐ Individuals who are responsible for making organization‐wide decisions and establishing plans and goals that affect the entire organization. Management, Eleventh Edition by Stephen P. Robbins & Mary Coulter ©2012 Pearson Education, Inc. publishing as Prentice Hall 1-5 Where Do Managers Work? Management, Eleventh Edition by Stephen P. Robbins & Mary Coulter ©2012 Pearson Education, Inc....
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...Background Last minute sick calls by staff at California University Hospital (CaUH) increases operational costs. Since the hospital needs to provide 24 hour nursing coverage and adhere to mandated staffing ratios, this results in staff callbacks, increased overtime, and the need to outsource staffing to outside agencies. Business Problem California law mandates specific nurse to patient ratios based on patient acuity, location, and population served. Although there is a budget allocated to “backfilling” and replacing employees that are on vacation or protected leaves of absence, over utilization results in the creation of a variance that exceeds the allocated budget. The desire of this learning team is to find ways to not only decrease sick call utilization but decrease the operational payroll dollars required to maintain proper staffing levels. Role of the Team The team will assess the current Attendance Policy and look at the employee attendance calendars to identify trends and patterns associated with last minute sick call. Factors may be department specific, hours/shifts worked, full-time vs. part-time, recent denial of time off requests, etc.. This data will be collected and analyzed into a summary with statistical techniques applied. Research Question from Independent and Dependent Variables Our management dilemma began when a manager asked if they are over budget in premium dollars due to excessive last minute sick call replacement coverage. We formulated...
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...Projective technique – Word associated Word association is a projective technique where the respondent is presented with a stimulus and is asked to respond with the first thing that comes to their mind when shown a given name, photo or event (Malhotra (1999)). According to Malhotra & Berks (2000) the assumption of using this technique is that the association allows respondents to reveal their inner feelings about the topic. Responses can be analysed by calculating either of the following: 1. The frequency of any word that is given as a response. 2. The amount of time it takes before a response is given (hesitation). 3. The number of respondents that don’t respond to the test word (blocking). If the respondent takes more than three seconds to answer a particular question this is called hesitation, and this indicates some comparison between emotional involvement from that chosen word. Which will mean sometimes the stimulus word will evoke such strong feeling that the respondent will be unable to give any response because of the ‘block’ (Chisnall (2005)). According to Kolb (2008) this technique gains emotional responses to questions instead of the respondents giving intellectual thoughts or information about the company so we thought that this would be an acceptable method to use as it offers something different than your traditional questionnaire for example. By us as the research team using this technique we may decide to ask the respondents to give the first...
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...example below Page and Lines Do not write out the words page or lines when you give page numbers or line numbers. For example, you don't need to write: Pages 3-7. All you need to write is 3-7. See the example below. City of Publication (1) If you have multiple cities of publication, always choose the city that is the most recognizable to your reader. For example, if you have a choice between Advance and New York, choose New York. You do not need to add "City" when you use New York. (2) Do not put the state. If you only have one choice for city of publication, you have to use it. See the example below: Example: Ruggiero, Vincent Ryan. The Art of Thinking: A Guide to Critical and Creative Thought. 9th ed. New York: Pearson Education, 2008. Titles of Long and Short Form Works 1) Titles of books, novels, anthologies, plays, novellas, and other longer works must be italicized. (2) Titles of articles, short stories, songs, and shorter works should be in quotation marks. Do not italicize these. Here is an example: Wilson, August. Fences. Literature and the Writing Process. Ed. Elizabeth McMahan, Susan X. Day, and Robert Funk. 8th ed. Upper Saddle River: Prentice, 2007. 788-834. Starting Your Works...
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...“AS IS” LICENSE AGREEMENT AND LIMITED WARRANTY READ THIS LICENSE CAREFULLY BEFORE OPENING USING THIS SOFTWARE. BY USING THIS SOFTWARE, YOU ARE AGREEING TO THE TERMS AND CONDITIONS OF THIS LICENSE. IF YOU DO NOT AGREE, DO NOT USE THIS SOFTWARE. PROMPTLY RETURN THE PACKAGE AND ALL ACCOMPANYING ITEMS TO THE PLACE YOU OBTAINED THEM. THESE TERMS APPLY TO ALL LICENSED SOFTWARE ON THE DISK EXCEPT THAT THE TERMS FOR USE OF ANY SHAREWARE OR FREEWARE ON THE DISKETTES ARE AS SET FORTH IN THE ELECTRONIC LICENSE LOCATED ON THE DISK: 1. GRANT OF LICENSE and OWNERSHIP: The enclosed computer programs and any data (“Software”) are licensed, not sold, to you by Pearson Education, Inc. publishing as Prentice Hall, Inc. (“We” or the “Company”) in consideration of your adoption of the accompanying Company textbooks and/or other materials, and your agreement to these terms. You own only the disk(s) but we and/or our licensors own the Software itself. This license allows instructors and students enrolled in the course using the Company textbook that accompanies this Software (the “Course”) to use and display the enclosed copy of the Software on up to one computer of an educational institution, for academic use only, so long as you comply with the terms of this Agreement. You may make one copy for back up only. We reserve any rights not granted to you. 2. USE RESTRICTIONS: You may not sell or license copies of the Software or the Documentation to others. You may not transfer, distribute...
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...Richelle Machado Effective Counselor Characteristics Walden University COUN 6100 According to the text, “counselor characteristics are an important part of the therapeutic dynamic (Sheperis, D. S., & Ellis, C. M., 2010).” Counselor’s characteristics are formed by one’s personality and how that counselor uses his or her personality in their approaches to therapy. In the media Counselor Characteristics, Gail Mear, Bob Walsh and Norm Dasenbrook all explained a few counselor characteristics they believed are used during therapy. Some of those characteristics that are effective are being that helping person (through this with training a counselor gains a skill set to help the client), setting boundaries (being able to know when to set limits in counseling between you as the counselor and your client), empathic counselor (being able to understand your clients feelings and grasp where those feelings are coming from), Self-Awareness (counselors encourage clients though process of belief that they can achieve anything, have faith in the clients you work with but also be aware that not everything they tell you is the truth), lastly collaboration (by working together as a system and using your people skills your collaboration with your client will be more effective). An ineffective characteristic that I got from the media was codependency, making sure to pay attention to times when counselors become too involved in their clients therapy or lives...
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...writing process is very similar to the writing process outlined in my textbook. My textbook lists the writing process as: prewriting, planning, drafting, revising, and proofreading. (Pages 3 and 4 of Wordsmith) My prewriting is when I am taking notes for my assignment. When I lay out my notes in the order that I want to write my paragraphs, is when I am planning. My drafting process is when I just start writing. When I proofread my assignment that is when I am doing the revising and proofreading process. As you see, my writing process and the writing process outlined in my textbook are very similar. References Wordsmith: A Guide to Paragraphs and Short Essays, Fifth Edition, by Pamela Arlov. Published by Longman. Copyright 2012 by Pearson Education,...
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..._______________________________________________________ _______________________________________________________ Report Information from ProQuest May 23 2012 10:59 _______________________________________________________ Table of Contents 1. Starbucks......................................................................................................................................................... 1 2. Bibliography...................................................................................................................................................... 3 21 May 2012 ProQuest Document 1 of 1 Starbucks .. Author: Anonymous. .. Publication info: FT.com (Nov 11, 2008). .. ProQuest document link .. Abstract: None available. .. Links: Linking Service, .. Full Text: Starbucks has been troubled for the last two years. Its problems began with the cannibalisation of existing stores and rapid international expansion that failed to translate into a significant contribution to profits. To that were added rising costs for milk, rents and wages, and finally an outright economic recession, prompting the shares to lose almost three-quarters of their value in the past two years. From a growth stock that routinely traded on 50 times prospective earnings, it carries a mere 12 times multiple. Fourth quarter results released on Monday provide plenty of reasons for disdain. As US consumers tighten belts, fewer people are visiting Starbucks...
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...Instructor’s Manual CASE TEACHING NOTES Marks & Spencer Nardine Collier and Gerry Johnson 1. Introduction This case study is about why one of the world’s most famous retails, Marks & Spencer, ran into trouble at the end of the 1990s and how it attempted to manage a programme of change to overcome those problems. It is therefore useful to explore issues concerned with organisational culture, strategic drift, strategic choice and the management of change. The case covers both the history of Marks & Spencer throughout the last century and, in more detail, from 1998 to 2004, the period when it moved from a position of market dominance to one in which it was deemed to be a take-over target. The case charts the attempts by its different chief executives to address the problems during this time and, therefore, the various change initiatives that were mounted. 2. Position of the case The case study relates, in particular, to the problems and means of managing strategic change in Marks & Spencer. So it is particularly related to the coverage of strategic inertia and strategic drift in chapter 1 and programmatic design and change in chapter 10. With this in mind it might be taught at the end of the strategy course. However, it could also be used as a case to require students to analyse the reasons for the problems of Marks & Spencer, not only in terms of organisational culture, but also in terms of the market and competitive position of the firm. In this sense it could be...
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...Stephanie Leger Kaplan University MT459: Consumer Behavior Dr. Richard Caldarola November 27, 2012 I think it was a great segmentation strategy for M&M’s to develop a new version targeting adults. The new line of M&M’s is 55 percent larger in size and they come in colors that are appealing to adults in its designs (Schiffman & Kanuk, 2007) According to the spokeswoman Joan Buyce of Masterfoods USA this is a candy that everyone loves (M&M’s get Mega – sized, 2005) The spokeswoman also states that the new M&M’s are available in milk chocolate as well as peanut varieties and come with an “adult –oriented” color schemes which include teal, beige, maroon, gold, brown, and blue – gray. (M&M’s get Mega – sized, 2005) The need to go with this segmentation was caused by many factors such as increasing competition, and change in demand. Consumers like the idea of decision making. Many consumers feel that the M&M candy is more of a kids candy while others feel that it can be for both young and old. Market segmentation has nine categories of consumer characteristics it is based off of. A few of them are geographic factors, demographic factors, and psychological factors. Geographic segments can be easily reached through the local media, including newspapers, TV, radio, and through regional editions of magazines. Demographic characteristics, such as age, sex, marital status, income, occupation, and education, are most often used as the basis for...
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...acquisitions take longer (Perkins, 2014)? In the case of acquisition of farm equipment would this be the case? Black and Decker manufactures a large number of heavy duty products made just for farming. Dump carts, spreaders, blade aerators, tine dethatchers, tow rollers, cultivators, tillers and soil sharks are products which are costly. Is it possible that a farmer would pay cash for any of these products? According to Echambadi (2014), it is not wise to strategy for an organization to attempt to satisfy every segment of the marketplace. Do you believe that Black and Decker should narrow its overall market of products? Reference Kohler, P., & Keller, K. (2012). Marketing management. (14th ed.). Upper Saddle, NJ: Jersey: Pearson Prentice Hall. Perkins, S. (2014 May 19). Consumer and Business Markets. [Online discussion forum] Retrieved from https://class.walden.edu/webapps/portal/frameset.jsp?tab_tab_group...
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...University of Phoenix Material Map Out an Important Goal Short-Term Educational Goal Your specific goal: My short-term goal is to attend my online classes and complete all assignments, including my responses to the weekly discussion questions and participation, on time. Actions you plan to take to achieve your goal. What will you do to support your goal…. Today? Today I plan to attend class and read all material for the week to get an idea what and when an assignment is due. This week? This week I plan to complete all my assignments that are assigned. This month? This month I plan to continue to participate in my online class and maintain my study habits. This year? This year I plan to successfully complete the schedule of classes at University of Phoenix. Long-Term Educational Goal Your specific goal: My goal is to successfully complete classes to obtain my Bachelors Degree in Health Care Administration/Health Information Systems with a 3.95 GPA. Actions you plan to take to achieve your goal. What will you do to support your goal…. Today? Today, I will strive to be more organized by writing all my assignments down in my planner so I know what is due and what I need to accomplish. This week? This week, I will attend class at least 4 times and keep up with the discussion postings, participation, and assignments. This month? This month, I will become more familiar with the online classroom environment and get a feel of how it all works so I can do well in...
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...its employees that two departments are merging, to avoid laying off in one department. The manager of the departments realize combining the two department still arrive to the same result of layoff. The merging will overlap the one department and some employees may be forced with the bad news of layoff right before the Christmas holidays. The manager formed a team consist of employees from both department to help him come up with a better solution for the problem. Reference Critical Thinking: Tools for Taking Charge of Your Learning and Your Life, Second Edition by Richard Paul and Linda Elder. Published by Prentice-Hall. Copyright © 2006 by Thinking, Fourth Edition, by Gary R. Kirby and Jeffrey R. Goodpaster. Published by Pearson Prentice...
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...How do you evaluate sources of validity? We, as University of Phoenix students have different options to do research for our papers. The most reliable information source will be the University Library. Other sources available would be the Internet, media (journals, news papers) and encyclopedias, almanacs and dictionaries. Conducting research on the Internet for our courses is going to make evaluating the sources for validity necessary. Unlike the university library collection – “evaluated and selected for usefulness and reliability by educated librarians” – websites and Internet resources are not necessarily evaluated by anyone. That’s why we have to use our critical thinking in evaluating those sources. Using the academic or governmental directories is in our advantage because we know that somebody screened them and listed only those that were reliable and updated. An easy to use tool for evaluating the Internet sources was offered by Robert Harris, professor and author of WebQuester: A guide book to the web. It’s called CARS test for information quality (Credibility, Accuracy, Reasonableness and Support). What we have to question using this test would be anonymous materials, negative evaluations of the materials, little or no evidence of quality control and bad grammar or misspelled words. You have to ask yourself who the author is and whether or not he is a recognized expert. Some signals of lack of accuracy would be lack of date, (you have to know how recent the source...
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...Tales of Woe, Concord Bookshop Kathleen E. Haertel HCS587 September 23, 2013 Virginia Weatherston Tales of Woe, Concord Bookshop With today’s ever advancing technology, a company needs to have a competitive edge to make a profit, thus making change inevitable. The Concord bookshop was a small New England bookstore that were feeling the financial strains in today’s aggressive market, because of this the owners felt the need to restructure the company for it to remain a viable and profitable company .A new organizational model is necessary for a business to gain profit and survive in the market, Spector (2010) unfortunately there were some areas that were not handled correctly or effectively in the restructuring of the company that led to its failure. The first phase that failed was for the owners to come in and announce that changes were going to happen without notifying the employees of their areas of concern, this was the financial aspect of the company, the managers did state that “things are not so bad.” The owners response was very matter of fact that they wanted to move in another direction. One thing that may have helped in this phase would have been for the owners to have had meetings with the employees and discuss areas that the owners felt needed to be addressed; these long- term employees were blind-sided regarding as to what was to come. The second area of...
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