...i UNIVERSITAS INDONESIA SERVICE BLUEPRINT DAN FAILURE MODE AND EFFECTS ANALYSIS TRANSPORTATION MANAGEMENT SYSTEM Studi Kasus: PT SERASI AUTORAYA (TRAC Astra Rent a Car) PROPOSAL TESIS Diajukan sebagai salah satu syarat untuk memperoleh gelar Magister Manajemen Muhammad Danial Aprian 1306420081 Magister Manajemen Fakultas Ekonomi Universitas Indonesia Jakarta Desember 2014 ii DAFTAR ISI HALAMAN JUDUL ............................................................................................ i DAFTAR ISI ........................................................................................................ ii DAFTAR GAMBAR ........................................................................................... iii DAFTAR TABEL ................................................................................................ iv BAB I PENDAHULUAN ................................................................................... 1 1.1 Latar Belakang .............................................................................................. 1 1.2 Perumusan Masalah ...................................................................................... 5 1.3 Tujuan Penelitian .......................................................................................... 5 1.4 Manfaat Penelitian ........................................................................................ 6 1.5 Batasan Penelitian .............................................................................
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